HTC 10 (two different devices tested)
Android 8.0 Oreo with HTC Sense
My Question or Issue
My problem is a random app freeze while using Spotify.
Now lasting for some months I have the issue that the spotify app freezes while playing music or when I try to unpause a track. The song won't start and when I try to go back the progress bar appears and keeps loading. The only thing, that works is to close the app with the 'back button' and that only for once.
Cause if I want to restart the app, it won't open and keeps showing the start screen with the spotify logo on it, until a "App doesn't respond"- note from the Andoid system appears. The worst thing which this bug causes is, that this bug also affects other apps. Other apps (e.g. Google Maps) also won't open after this problem and my only solution is to restart the phone.
I already tried several troubleshootings:
- clear app cache
- clean install after deinstalling (several times)
- cleared my phone cache (several times)
- factory reseting my phone (3x times)
Now I'm almost desperate, because it already happened on two different devices (both HTC 10). Both phones work totally normal, if I use it without the spotify app!
I also tried a very old version (Spotify v. 5.0.xx) and that also didn't caused this bug in the testing time (3-4 days).
I don't know what else to do and every time restarting the phone is troublesome, for example when it's connected via bluetooth with my car and I stream music to my car radio. So I'll hope to find a solution here, otherwise I don't know any other solution than to deinstall spotify entirely from my phone.
Thanks in advance for your help.
Greeting from Germany