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Phantom playlist keeps appearing

Phantom playlist keeps appearing

Premium account, galaxy s8

For the past week this playlist called "mixedtape hits" keeps appearing in my playlists and high jacks my account. It automatically starts playing even when I am listening to other music. I never created this list, I can't delete it, it contains songs I've never heard of and when I unfollow it it disappears but reappears when I open the app again. Today it literally switched to this playlist in the middle of another song I was listening to. How to I make it go away permanently?

 

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1 Reply

Hey! Sorry to hear you're having issues. It sounds like someone may be accessing your account from another device. Could you try a couple of things and then let me know if the problem still continues?

1) On Spotify.com, go to your Account page and change your password. While some users have said that this hasn't fixed their problem, it has worked in other cases. (Facebook users have to change their Facebook password instead.)

2) Also on your Account page, there is an option that says "Sign Out Everywhere" which will disconnect you from all active devices. If you do this as well as change your password then the problem should disappear.

3) Also, try going to the Apps tab on your Account page, here you can revoke permission from apps that want to access your Spotify account. If you see anything here that you don't trust, remove it from the list.

 

If these don't seem to work for you, let me know! I'll see what else I can come up with to help you 🙂

 

Thanks for reading! If this worked for you, please mark this as the solution, this way others will be able to find the answers to their problems in the future! 🙂

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