Downloads

[row_1999]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Device

(Samsung Galaxy S8)

Operating System

(iOS 10)

My Question or Issue

I have a collection of 5,800+ downloaded songs. I switched my phone off and on a few times, and whenever I opened the Spotify app, all the songs started to download again. And for some odd reason it's saved on my device storage instead of the SD card where it was saved on before. The SD card is 64GB. Is there a way to fix it? I would appreciate every answers.

[Petya]

Hey @row_1999 ,

Thanks for reaching out to us!  Sorry for the late reply.

Please try the following steps:

1. Enable permission for storage option for Spotify. This can be accessed by going to Settings>Apps>Spotify>Permissions>Storage.
2. Do a clean reinstall as explained here. 

Keep us posted 🙂