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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857567 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857567 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21625 Views
  • 3 replies
  • 0 likes
  • 21625 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Screen Gets Stuck On A Blank Loading Page

PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy S9Operating SystemAndroid 9 Pie My Question or IssueHello! My Spotify app gets stuck on a blank loading screen when navigating back to an album or playlist. This usually happens when going to the...

Screenshot_20190325-144131_Spotify.jpg Screenshot_20190325-144138_Spotify.jpg
  • Casual Listener
  • Plan Free/Premium Country Philippines Device Samsung Galaxy S9 Operating System Android 9 Pie   My Question or Issue Hello! My Spotify app gets stuck on a blank loading screen when nav...
  • carlzacher
  • Casual Listener
  • 883 Views
  • 2 replies
  • 0 likes
  • 883 Views
  • 2 replies
  • 0 likes

Spotify keeps rebooting when changing songs

PlanPremiumCountryFinlandDeviceAcer Iconia A3-A20Operating SystemAndroid Kitkat 4.4.2 My Question or IssueAt least when playing music in playlist mode, Spotify restarts after a few song changes (swipes). Music stops, green spotify-logo appears on the...

  • Casual Listener
  • Plan Premium Country Finland Device Acer Iconia A3-A20 Operating System Android Kitkat 4.4.2   My Question or Issue At least when playing music in playlist mode, Spotify restarts after...
  • Nixeri
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

How can I play these songs..

PlanFreeCountryRomania DeviceHuawei mate 20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can't I play these songs, is it just because they aren't available in my country or because they aren't released yet, for me..

  • Casual Listener
  • Plan Free Country Romania  Device Huawei mate 20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why can't I play these songs, is it just beca...
  • Nico
  • Community Legend
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Artist Library Removed

PlanPremiumCountryU.SDevice Operating SystemAndroid My Question or IssueI've spent two years downloading songs I like. When I want to listen to music, I go to the artist I want to hear and listen to the songs I like by them that I've downloaded. I pr...

  • Newbie
  •   Plan Premium Country U.S Device   Operating System Android   My Question or Issue I've spent two years downloading songs I like. When I want to listen to music, I go to th...
  • twigleg2
  • Music Fan
  • 1952 Views
  • 5 replies
  • 27 likes
  • 1952 Views
  • 5 replies
  • 27 likes

Android 9 keeps rebooting and loses downloads

Plag I have a Nokia 6.1 Rani running Android 9. two major issues firstly every now and again when I launch Spotify my phone spontaneously reboots. Secondly when I go back to Spotify my downloads have gone and I have to redownload my playlist .only pa...

  • Casual Listener
  • Plag I have a Nokia 6.1 Rani running Android 9.  two major issues firstly every now and again when I launch Spotify my phone spontaneously reboots.  Secondly when I go back to Spotify my ...
  • Tezza_uk
  • Casual Listener
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Phone rebooting when launching spotify

hi,Android one - 9just upgraded to spotify premium and installed on phonr. every time I lasunch it reboots my phone????

  • Casual Listener
  • hi, Android one - 9 just upgraded to spotify premium and installed on phonr. every time I lasunch it reboots my phone????    
  • Tezza_uk
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Shuffle Play doesn't shuffle correctly

I have a playlist with two of my favourite artists on it and i like to shuffle play them but shuffle doesn't actual shuffle them properly. The ratio of songs between them is about 40/60 so you'd think the artists would play about the same amount of t...

  • Casual Listener
  • I have a playlist with two of my favourite artists on it and i like to shuffle play them but shuffle doesn't actual shuffle them properly. The ratio of songs between them is about 40/60 so you'd thin...
  • 206 Views
  • 0 replies
  • 1 likes
  • 206 Views
  • 0 replies
  • 1 likes

Trouble downloading podcasts

PlanPremiumDeviceHuawei NovaOperating SystemAndroid My Question or Issue Downloading podcasts does't work on my smartphone anymore (Huawei Nova). Downloading songs is no trouble and it isn't the internet connection. I still have enough space and less...

  • Newbie
  •   Plan Premium Device Huawei Nova Operating System Android   My Question or Issue   Downloading podcasts does't work on my smartphone anymore (Huawei Nova). Downloading songs...
  • 639 Views
  • 0 replies
  • 0 likes
  • Download issue
    Podcasts
  • 639 Views
  • 0 replies
  • 0 likes

Solved!! Changing music while phone is locked - bluetooth and regular

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueSince the bluetooth car update came out I've been experiencing issues changing my music while my phone is locked. I can't change it from my lock screen ...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android   My Question or Issue Since the bluetooth car update came out I've been experiencing issues changi...
  • Nico
  • Community Legend
  • 2769 Views
  • 1 replies
  • 0 likes
  • 2769 Views
  • 1 replies
  • 0 likes

Last updates lost tracks from my Library

Plan: PremiumCountry: ArgentinaDevice: Moto G5Operating System: Android In the last app updates, it lost tracks from my Library.Open an artist, and see Artist Profile, not my tracks from this artist, as old versions.What kind of library is this? I ma...

  • Music Fan
  • Plan: Premium Country:  Argentina Device:  Moto G5 Operating System: Android    In the last app updates, it lost tracks from my Library. Open an artist, ...
  • 252 Views
  • 0 replies
  • 0 likes
  • library malfunction
  • 252 Views
  • 0 replies
  • 0 likes

Superuser Contribution Discover weekly and release radar

PlanPremiumCountryIndiaDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IsRelease radar and discover weekly are not yet available. I have subscribed for Spotify premium since it's launch in India. Thanks in advance

  • Newbie
  •   Plan Premium Country India Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Is Release radar and discover weekly are not yet available. I have subscri...
  • Jemi
  • Spotify Legend
  • 917 Views
  • 1 replies
  • 2 likes
  • 917 Views
  • 1 replies
  • 2 likes

Superuser Contribution The new interface just doesn't make sense

PlanPremiumCountryUSADeviceSamsung S6 My Question or IssueThe new update has removed the single most useful feature from the library and on Spotify in general, namely the ability to curate personalized artist specific playlists just by saving the son...

  • Newbie
  • Plan Premium Country USA Device Samsung S6   My Question or Issue The new update has removed the single most useful feature from the library and on Spotify in general, namely the ability...
  • Jemi
  • Spotify Legend
  • 748 Views
  • 1 replies
  • 3 likes
  • library
    saved music
    Update
  • 748 Views
  • 1 replies
  • 3 likes

Superuser Contribution Shuffle play active when not turned on

PlanPremiumCountryCanadaDeviceGalacy S9+Operating SystemLatest android My Question or IssueI have downloaded a spotify playlist and even some of my custom playlists are doing it. When i start the playlist i always play in continuous mode never use th...

  • Newbie
  •   Plan Premium Country Canada Device Galacy S9+ Operating System Latest android   My Question or Issue I have downloaded a spotify playlist and even some of my custom playlists a...
  • Jemi
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Discover Weekly] Like & Dislike Buttons fehlen

PlanPremiumCountryDeutschlandDeviceSony Xperia XZ2Operating SystemAndroid Pie9 Hallo zusammen,Seit einiger Zeit sind bei der Playlist "Dein Mix der Woche" die Like-/Dislike-Buttons weg. Statt dessen wird mir dort der Repeat- und Shuffle-Button angeze...

  • Regular
  • Plan Premium Country Deutschland Device Sony Xperia XZ2 Operating System Android Pie9   Hallo zusammen, Seit einiger Zeit sind bei der Playlist "Dein Mix der Woche" die Like-/Dislike-B...
  • Guido
  • Spotify Legend
  • 792 Views
  • 1 replies
  • 0 likes
  • 792 Views
  • 1 replies
  • 0 likes

Superuser Contribution Constantly logged off requiring Spotify to be downloaded again

PlanPremiumCountryCanadaDevice Samsung Galaxy 9Operating SystemMost up to date SystemMy Question or IssueEveryday spotify stops working and says I'm offline and that I need to go online to log in. The only way of fixing this is to delete the app and ...

  • Newbie
  •   Plan Premium Country Canada Device  Samsung Galaxy 9 Operating System Most up to date System My Question or Issue Everyday spotify stops working and says I'm offline and that I ...
  • Jemi
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Podcasts stuck on downloading

Operating SystemAndroid OreoPhoneGoogle Pixel 1 My Question or IssueI'm trying to download multiple podcast episodes, and it's stuck on waiting to download. It's been like this all day. I've tried Restarting my phone, reinstalling Spotify, deleting t...

  • Casual Listener
  •     Operating System Android Oreo Phone Google Pixel 1   My Question or Issue I'm trying to download multiple podcast episodes, and it's stuck on waiting to download. It's been...
  • 0cean
  • Casual Listener
  • 4625 Views
  • 2 replies
  • 1 likes
  • 4625 Views
  • 2 replies
  • 1 likes

Superuser Contribution New spotify UI not showing

I got spotify premium yesterday and the latest UI doesn't show up, I still have the very old one.

  • Newbie
  • I got spotify premium yesterday and the latest UI doesn't show up,  I still have the very old one.  
  • Guido
  • Spotify Legend
  • 1451 Views
  • 3 replies
  • 0 likes
  • 1451 Views
  • 3 replies
  • 0 likes

My spotify collapse every half an hour

PlanPremiumCountry DevicePoco f1Operating SystemAndroid My Question or IssueEvery half an hour while the spotify is playing music it collapse.

  • Newbie
  •   Plan Premium Country   Device Poco f1 Operating System Android    My Question or Issue Every half an hour while the spotify is playing music it collapse. 
  • Nico
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library is different now

PlanPremiumCountryBrazilDeviceMotorila G7 PlusOperating SystemAndroid P My Question or IssueRecently i changed my Motorola G5 (Android Oreo) to my new phone, motorola G7 Plus (Android Pie). I noticed that the app is tottaly different, and on my G5 I ...

  • Visitor
  • Plan Premium Country Brazil Device Motorila G7 Plus Operating System Android P   My Question or Issue Recently i changed my Motorola G5 (Android Oreo) to my new phone, motorola G7 Plus...
  • user-removed
  • Not applicable
  • 472 Views
  • 6 replies
  • 1 likes
  • 472 Views
  • 6 replies
  • 1 likes

Issue connecting a YAMAHA R-N803D receiver to Spotify

I've installed the Music Cast app for Yamaha receivers on my Samsung Galaxy S9+ phone,running Android Oreo and i need to connect the receiver to Spotify but it can' be done. My Question or IssueI have made firmware upgrade and the receiver is corectl...

  • Regular
  • I've installed the Music Cast app for Yamaha receivers on my Samsung Galaxy S9+ phone,running Android Oreo and i need to connect the receiver to Spotify but it can' be done.  My Question or Iss...
  • 1143 Views
  • 0 replies
  • 0 likes
  • 1143 Views
  • 0 replies
  • 0 likes