Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395723 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumDeviceBlackberry Key2Operating SystemAndroid Oreo I have a physical pause/unpause button on my Blackberry Key2 (Oreo 8 point something). In fact, it's a "convenience key" that I programmed with a 3rd party app (Button Mapper) to work as su...
Plan Premium Device Blackberry Key2 Operating System Android Oreo I have a physical pause/unpause button on my Blackberry Key2 (Oreo 8 point something). In fact, it's a "convenience key...
537 Views
0 replies
0 likes
PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S9Operating SystemAndroid version 9 My Question or IssueWhen my screen is off, there is a very random and unpredictable issue where the music suddenly stops playing. Generally it doesn't restart until...
Plan Premium Country Switzerland Device Samsung Galaxy S9 Operating System Android version 9 My Question or Issue When my screen is off, there is a very random and unpredictable issu...
Casual Listener
9762 Views
15 replies
3 likes
Hi I'm not sure if this is normal or not ,but it's a little frustrating. Whenever I want to save a whole album to my library it doesnt save eventhough it says it is. So then I have to individually like each song for them to be in there. Anyone have a...
Hi I'm not sure if this is normal or not ,but it's a little frustrating. Whenever I want to save a whole album to my library it doesnt save eventhough it says it is. So then I have to individually li...
Community Legend
725 Views
1 replies
0 likes
PlanPremium CountryNew Zealand DeviceSamsung Galaxy S8 Operating SystemOne UI Android Version 9 My Question or Issue Spotify seems to have eradicated the playlist menu option with the recent update for Android. It doesn't show up on Your Library, or ...
Plan Premium Country New Zealand Device Samsung Galaxy S8 Operating System One UI Android Version 9 My Question or Issue Spotify seems to have eradica...
Casual Listener
1191 Views
4 replies
2 likes
PlanPremium to StudentsCountryBrazilDevice(Motorola Moto G5S)Operating System(Android 8.1.0) My Question or Issue Don't appears the button to share the music on Instagram stories, what's happening? below one photo that discription my issue.Thanks in ...
Plan Premium to Students Country Brazil Device (Motorola Moto G5S) Operating System (Android 8.1.0) My Question or Issue Don't appears the button to share the music on Instag...
Spotify Legend
399 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 8 PlusOperating SystemAndroid My Question or IssueHow can I text just a 20- 40 second clip from a song?
Plan Premium Country USA Device Samsung Galaxy 8 Plus Operating System Android My Question or Issue How can I text just a 20- 40 second clip from a song?
Spotify Legend
16675 Views
1 replies
7 likes
PlanFreeDeviceHuawei P20My Question or IssueHello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months ago. I tried logging out, restarting my device, deleting the app and reinstal...
Plan Free Device Huawei P20 My Question or Issue Hello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months a...
Spotify Legend
598 Views
1 replies
1 likes
I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't notice that it's happening, so if I leave a spot with ...
I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't not...
Spotify Legend
426 Views
1 replies
0 likes
Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download! It happens on both my desktop and my laptop. And when I check the download box, then uncheck it sometimes the...
Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download! It happens on both my desktop and my laptop. ...
Spotify Legend
424 Views
1 replies
0 likes
PlanFamily Premium Country USA DeviceSamsung 9 Operating SystemAndroid Oreo My Question or IssueWhat was the logic for changing the sorting/filtering mechanism for playlists? Why fix something that isn't broken? The old mechanism worked just fine and...
Plan Family Premium Country USA Device Samsung 9 Operating System Android Oreo My Question or Issue What was the logic for changing the sorting/fil...
Spotify Legend
1208 Views
5 replies
7 likes
PlanPremium CountryAustralia DeviceSamsung Galaxy S8 Car2017 Subaru Impreza Operating SystemWindows 10 My Question or IssueThis is a problem I have had for a long time and it is constantly irritating me. Its not too major but its still worth making a...
Plan Premium Country Australia Device Samsung Galaxy S8 Car 2017 Subaru Impreza Operating System Windows 10 My Question or Issue This is a problem...
Spotify Legend
1010 Views
1 replies
0 likes
I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made sure it was connected to mobile data even the backg...
I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made ...
Spotify Legend
494 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have twice managed to download my music onto my android CAT phone, both times the music the...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Community Legend
625 Views
3 replies
1 likes
PlanPremiumCountryUSA Device(OnePlus 7 Pro)Operating System(Android Pie, Oxygen OS) My Question or IssueI recently upgraded my phone to the OnePlus 7 Pro. I previously had a Samsung Galaxy 7. When using Spotify on my previous phone I've encountered n...
Plan Premium Country USA Device (OnePlus 7 Pro) Operating System (Android Pie, Oxygen OS) My Question or Issue I recently upgraded my phone to the OnePlus 7 Pro. I previously...
Visitor
3894 Views
10 replies
3 likes
I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you and rip user behaviour away. The only way we can expr...
I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you an...
Newbie
942 Views
2 replies
2 likes
I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes playing a split-second of that track. I've tested wi...
I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes p...
Music Fan
3320 Views
4 replies
1 likes
PlanPremium CountryUS DeviceSony Xperia XA1 Ultra Operating SystemAndroid OreoVersion: 8.5.25.201 My Question or IssueI was recently transitioned to the new view, which is... interesting. It is nice that albums and singles fall under 'Discography' wi...
Plan Premium Country US Device Sony Xperia XA1 Ultra Operating System Android Oreo Version: 8.5.25.201 My Question or Issue I was recently transitioned to th...
368 Views
0 replies
0 likes
The below post describes the exact same issue I encountered.... once I logged out with offline mode enabled. https://community.spotify.com/t5/Ongoing-Issues/Please-go-online-to-connect-to-Spotify/idi-p/2112803 Device: LG V20
The below post describes the exact same issue I encountered.... once I logged out with offline mode enabled. https://community.spotify.com/t5/Ongoing-Issues/Please-go-online-to-connect-to-Sp...
Community Legend
469 Views
1 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S9 My Question or IssueWhenever I try open spotify, it glitches and keeps trying to reload with the Google Smart lock appearing at the bottom that doesn't go away. How do I fix this issue? I've tried disabling the Goog...
Plan Premium Device Samsung Galaxy S9 My Question or Issue Whenever I try open spotify, it glitches and keeps trying to reload with the Google Smart lock appearing at the bottom that doe...
Community Legend
634 Views
1 replies
0 likes
PlanPremiumCountryCosta RicaDeviceHuawei KII-L22Operating SystemAndroid version 5.1.1 My Question or IssueWhenever I'm listening to music (either downloaded or not) when my phone connects to a wifi or a data internet connection, Spotify suddenly clos...
Plan Premium Country Costa Rica Device Huawei KII-L22 Operating System Android version 5.1.1 My Question or Issue Whenever I'm listening to music (either downloaded or not) when my p...
Community Legend
1708 Views
5 replies
3 likes
