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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195278 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195278 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

536753 Views

78 replies

3 likes

  • 536753 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

440997 Views

565 replies

37 likes

Account
Free
  • 440997 Views
  • 565 replies
  • 37 likes

Superuser Contribution Why is it taking AGES to load a song in Android App?

PlanPremiumCountryNetherlandsDeviceSamsung S8Operating SystemAndroid 9, Pie My Question or Issue

Casual Listener

Plan Premium Country Netherlands Device Samsung S8 Operating System Android 9, Pie   My Question or Issue  

TomvB

Casual Listener

667 Views

2 replies

0 likes

  • 667 Views
  • 2 replies
  • 0 likes

Solved!! Song selection is gone

PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid My Question or IssueMy spotify suddenly stopped allowing me to not only choose a song, but it also does not allow me to view the discography of any artist or play any songs from any art...

Casual Listener

Plan Premium Country USA Device Samsung Note 8 Operating System Android    My Question or Issue My spotify suddenly stopped allowing me to not only choose a song, but it also does...

Emilia_8

Community Legend

840 Views

1 replies

0 likes

Android
Note 8
selection
  • 840 Views
  • 1 replies
  • 0 likes

can’t view Discography in any artist on pixel

Plan - PremiumCountry - USA Device - Pixel 3xlOperating System - Android 10 My Question or IssueWhen I go to an artists page I can't see any album or song info. This just started today (Sept. 23, 2019)

Visitor

Plan - Premium Country - USA   Device - Pixel 3xl Operating System - Android 10   My Question or Issue When I go to an artists page I can't see any album or song info....

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't login to android

PlanFreeCountryUSADeviceMoto x4Operating SystemAndroid 9 My Question or IssueFor some reason I am unable to login to the Android app. I can login to the website just fine. I've changed my password twice, I did a clean uninstall and reinstall, and sti...

Visitor

  Plan Free Country USA Device Moto x4 Operating System Android 9   My Question or Issue For some reason I am unable to login to the Android app. I can login to the website just ...

Petya

Community Legend

545 Views

1 replies

0 likes

Android
Login
Login problem
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes on android phone

PlanPremiumCountry Ireland Device Omidigi A5 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android 9(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Every time I try to save a song to my playlists by pressing the ...

Newbie

  Plan Premium Country Ireland   Device Omidigi A5 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 9 (iOS 10, Android Oreo, Windows 10,et...

Petya

Community Legend

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Can't access queue

PlanPremiumCountryUSA DeviceSamsung Galaxy S8Operating SystemAndroid 9Spotify version 8.5.24.762My Question or IssueI cannot access the queue. I have the currently playing song open (album art view, see attachment), and when I tap the queue button in...

Casual Listener

Plan Premium Country USA  Device Samsung Galaxy S8 Operating System Android 9 Spotify version 8.5.24.762 My Question or Issue I cannot access the queue. I have the currently playing so...

Emilia_8

Community Legend

4079 Views

3 replies

0 likes

Android
Mobile
playback
queue
  • 4079 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps crashing on Galaxy S10 +

PlanPremiumCountrySingapore DeviceSamsung Galaxy S10 +Operating SystemAndroid Oreo My Question or IssueThe app keeps crashing when I open the app. Keeps saying "Spotify keeps stopping". I have tried many ways to solve this like Reinstall/Uninstall, S...

Casual Listener

Plan Premium Country Singapore  Device Samsung Galaxy S10 + Operating System Android Oreo   My Question or Issue The app keeps crashing when I open the app. Keeps saying "Spotify ...

Petya

Community Legend

2641 Views

6 replies

1 likes

  • 2641 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music pauses while phone is closed.

PlanFamily/PremiumCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueThe music will continue to play while my phone is open. Once I close the phone songs will play for 30 seconds tops then pause for minutes at a time. Onc...

Casual Listener

Plan Family/Premium Country US Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue The music will continue to play while my phone is open. Once I close the pho...

Petya

Community Legend

581 Views

1 replies

4 likes

  • 581 Views
  • 1 replies
  • 4 likes

Superuser Contribution Downloads removed

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 9 My Question or IssueMy downloads get deleted everyday and today I clocked it , I had set the download option " on " fr my liked songs playlist and somehow everyday for like the past 5 ...

Visitor

Plan Premium Country India Device Samsung M30 Operating System Android 9   My Question or Issue My downloads get deleted everyday and today I clocked it , I had set the download option...

Petya

Community Legend

1828 Views

3 replies

1 likes

Download bug
Downloaded music disappears
downloads
downloads gone
  • 1828 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pausing music on Lock Screen won't work. (with Bluetooth listening) - Samsung S9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 9 My Question or IssueWhen on my lock screen (or Always On Display)... When i try to pause anything, it will just play it right away without me pressing the play button. I...

Visitor

Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 9    My Question or Issue When on my lock screen (or Always On Display)... When i try to paus...

Petya

Community Legend

617 Views

1 replies

1 likes

Android 9
Samsung galaxy S9+
  • 617 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify downloads

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my phone, but there seems to be no way to turn that o...

Visitor

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my...

Petya

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Liked songs does'nt contain lots of my old song library

PlanPremiumCountryUKDeviceSamsung Galaxy A70 My Question or IssueBefore the update in June I had around 4000+ songs in my song library and now most are gone. My "liked songs" only has 1362. How can I get them back. This is years of building a library...

Visitor

Plan Premium Country UK Device Samsung Galaxy A70     My Question or Issue Before the update in June I had around 4000+ songs in my song library and now most are gone. My "liked so...

Petya

Community Legend

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle plays Songs two times in a row

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the app but nothing changed. I've attached a picture, ...

Newbie

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the...

Emilia_8

Community Legend

3257 Views

8 replies

6 likes

  • 3257 Views
  • 8 replies
  • 6 likes

Superuser Contribution Unable to view an artist's profile page sidways//horizontally on android screen

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...

Roadie

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...

Petya

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution I listen to a playlist and jump to another for no reason

I have reinstalled the app, changed the password, but continues happens.PlanFree/PremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI listen to a playlist and jump to another for no reason

Visitor

I have reinstalled the app, changed the password, but continues happens. Plan Free/Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue I listen...

Petya

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Playlist multi-level sorting

Plan: PremiumOperating System: Android 9 My Question or IssueIs the following possible? if not I hope it will be implemented:Under playlist's 3-dots menu, 'Sort playlist', we can sort by Artist, Album, etc. Is there a way to do multi-level sort? Like...

Regular

Plan: Premium Operating System: Android 9   My Question or Issue Is the following possible? if not I hope it will be implemented: Under playlist's 3-dots menu, 'Sort playlist', we can ...

433 Views

0 replies

1 likes

  • 433 Views
  • 0 replies
  • 1 likes

Sorted songs order in app do not carried over to Android Auto car player

Plan: PremiumOperating System: Android 9My Question or IssueI use Spotify on my Android phone, and Android Auto in car. I created a playlist and prefer to listening to it sorted by Artist. Occasionally I would add new songs to it, it's always added a...

Regular

Plan: Premium Operating System: Android 9 My Question or Issue I use Spotify on my Android phone, and Android Auto in car.  I created a playlist and prefer to listening to it sorte...

868 Views

0 replies

4 likes

  • 868 Views
  • 0 replies
  • 4 likes

Superuser Contribution Samsung S9 + Android Pie: Offline songs redownloaded after turn off

PlanPremiumCountry ItalyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueI have a premium plan and I have my offline songs downloaded on my sd card.I've recently updated my phone's operating system to Android Pie, now when I tur...

Newbie

Plan Premium Country  Italy Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue I have a premium plan and I have my offline songs downloaded on my sd card...

sx5

Music Fan

1840 Views

5 replies

17 likes

  • 1840 Views
  • 5 replies
  • 17 likes

"Import Music Button" gone when I switch accounts?

Planold account (this is german and says import music) new account (no button at all there)PremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Hey there, I am kinda confused. I used to use a friends spotify accoun...

Visitor

Plan old account (this is german and says import music)   new account (no button at all there) Premium Country Germany Device Samsung Galaxy S8 Operating System Android   My...

494 Views

0 replies

0 likes

  • 494 Views
  • 0 replies
  • 0 likes

No thumbs down radio option?

On radio but it does not give me the option to thumbs down an artist and song? Real annoying. PlanPremiumCountry USADevicePixel 2XLOperating SystemAndroid

Casual Listener

On radio but it does not give me the option to thumbs down an artist and song? Real annoying.  Plan Premium Country  USA Device Pixel 2XL Operating System Android

DaronP

Visitor

9423 Views

9 replies

4 likes

can't
Radio
thumbs down
  • 9423 Views
  • 9 replies
  • 4 likes