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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389141 Views

545 replies

34 likes

Account
Free
  • 389141 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8084 Views

0 replies

7 likes

  • 8084 Views
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  • 7 likes

Superuser Contribution Spotify redownloads music on phone restart, ignores SD card

PlanPremiumCountryUKDeviceMoto G 5 PlusOperating SystemAndroid Oreo My Question or IssueI recently had to move my music over to my SD card as my internal storage is getting completely full, there is NO WAY TO DO THIS IN APP so I had to reinstall the ...

Newbie

Plan Premium Country UK Device Moto G 5 Plus Operating System Android Oreo   My Question or Issue I recently had to move my music over to my SD card as my internal storage is getting c...

Petya

Community Legend

902 Views

1 replies

0 likes

android oreo
motorola
redownloading
Redownloading songs
SD-card
storage problem
  • 902 Views
  • 1 replies
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Superuser Contribution Huawei, Spotify crashes

PlanPremium DeviceHuawei p smart plus 2019 My Question or IssueThe app always crashes down as soon as I turn on the wifi. I have to open the app and close it again several times before I can use it and then it loads very long as if I would not have a...

Newbie

Plan Premium   Device Huawei p smart plus 2019   My Question or Issue The app always crashes down as soon as I turn on the wifi. I have to open the app and close it again severa...

Petya

Community Legend

2833 Views

2 replies

0 likes

  • 2833 Views
  • 2 replies
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Superuser Contribution Spotify Liked Songs not syncing

PlanPremiumCountryIsraelDeviceGalaxy S9, LaptopOperating SystemAndroid 9, Win10 x64 version 1903 My Question or IssueIt's been a while now that not all my platforms sync properly the list of liked songs.All the devices are connected to the internet a...

Casual Listener

Plan Premium Country Israel Device Galaxy S9, Laptop Operating System Android 9, Win10 x64 version 1903   My Question or Issue It's been a while now that not all my platforms sync prop...

Emilia_8

Community Legend

2614 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Dowloaded songs diasppear when i go offline

I have a premium plan on 3 different devices and they are all fine, except on an android tablet i have all my songs downloaded (over 500) and when im online theyre all there and show that they are dowloaded but when i go offline my songs go down to a...

Visitor

I have a premium plan on 3 different devices and they are all fine, except on an android tablet i have all my songs downloaded (over 500) and when im online theyre all there and show that they are do...

Petya

Community Legend

1296 Views

3 replies

1 likes

  • 1296 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify stops playing after screen dims - S10 Galaxy

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

15225 Views

7 replies

1 likes

  • 15225 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify keeps playing after being closed.

PlanFamily PremiumCountryCosta Rica DeviceHuawei P10 Lite Operating SystemAndroid My Question or IssueI have Spotify open and playing, then I decide to close all the apps, I see that Spotify slides and closes, but in the notification area, Spotify ke...

Regular

Plan Family Premium Country Costa Rica    Device Huawei P10 Lite   Operating System Android   My Question or Issue I have Spotify open and playing, then I decide to cl...

Petya

Community Legend

13501 Views

1 replies

1 likes

after
closing
keeps
Music
playing
  • 13501 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify keeps redownloading tracks

Plan: PremiumCountry: IndiaDevice: Samsung galaxy note 5 running android pieWhenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownloading when I attempt to download them.Kindly look into t...

Music Fan

Plan: Premium Country: India Device: Samsung galaxy note 5 running android pie Whenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownl...

Petya

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting for download on new phone

hi guys,i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the firewall and giving the app all autkrizations but nothin...

Casual Listener

hi guys, i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the fir...

Petya

Community Legend

492 Views

2 replies

0 likes

  • 492 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music Randomly Pausing

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy 9Operating SystemAndroid 9.1 My Question or IssueMy music randomly pauses and when I turn the screen or unlock my phone, the music starts playing again. When the screen goes dark, the music stops agai...

Visitor

Plan Premium Country Philippines Device Samsung Galaxy 9 Operating System Android 9.1   My Question or Issue My music randomly pauses and when I turn the screen or unlock my phone, the...

Petya

Community Legend

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific songs are not playing

PlanPremiumCountryTurkeyDevice(Samsung Galaxy J7 PrimeOperating System(Android) My Question or IssueI cant play certain songs for no reason there is no error mesage or anything i just cant click to the specific songs they are not banned in my country...

Visitor

  Plan Premium Country Turkey Device (Samsung Galaxy J7 Prime Operating System (Android)   My Question or Issue I cant play certain songs for no reason there is no error mesage o...

Petya

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
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Superuser Contribution I just want to **bleep**ing download spotify to my man's phone

I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it. My Question or Issue **bleep**This is so **bleep**ing frustrating. i ha...

Visitor

  I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it.  My Qu...

Petya

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music stops every time, my phone turns off

Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....

Visitor

Dear Spotify-Community,  I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...

Petya

Community Legend

7364 Views

1 replies

0 likes

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Superuser Contribution music cuts out

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue when ev...

Petya

Community Legend

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stopping all the time having to listen on airplane mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

598 Views

1 replies

1 likes

  • 598 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Choose widget is gone

Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugsPlanPremiumCountrySwedenDevice Operating SystemAndroid Pie My Q...

Roadie

Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugs😥 Plan Pr...

Katerina

Spotify Legend

29375 Views

122 replies

9 likes

  • 29375 Views
  • 122 replies
  • 9 likes

Superuser Contribution On my android phone my downloads keep disappearing. When I try to reload it says 'waiting to downlo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

cg-1995

Casual Listener

948 Views

2 replies

0 likes

  • 948 Views
  • 2 replies
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Solved!! Cannot get stereo audio in Android App

I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'm really not sure what's going on but would love a ...

Casual Listener

I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'...

cephalicmarble

Visitor

8671 Views

6 replies

0 likes

Audio Effects
audio problem
  • 8671 Views
  • 6 replies
  • 0 likes

"Add song to playlist" - playlists unordered

Operating SystemAndroid My Question or IssueWhen adding new song to a playlist, all the playlists are now completely out of order. I have 100+ playlists, which used to be in order of date created. Now when I want to add to a certain playlist, I have ...

Music Fan

Operating System Android   My Question or Issue When adding new song to a playlist, all the playlists are now completely out of order.   I have 100+ playlists, which used to be in ord...

StopAfterTrack

Casual Listener

861 Views

3 replies

6 likes

  • 861 Views
  • 3 replies
  • 6 likes

Superuser Contribution Sorted liked songs reverse

PlanPremiumCountryMexico DeviceSony xa1Operating System(, Android My Question or IssueMy liked songs doesn't sorted byname in reverse i mean i can't listen from end to top.. It doesn't work to check the sorted option to do it on reverse

Casual Listener

Plan Premium Country Mexico  Device Sony xa1 Operating System (, Android   My Question or Issue My liked songs doesn't sorted byname in reverse i mean i can't listen from end to t...

Lovanana

Casual Listener

1486 Views

3 replies

2 likes

  • 1486 Views
  • 3 replies
  • 2 likes

Album View in Android Auto leads to spinning green circle

When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan PremiumGermanyDeviceHuawei Mate 10 proOperating SystemAndroid 9 (9.1.0.306)Android Auto 4.6.593334Spotify 8.5.23.686 This Problem is now over 1 year on my Phone.T...

Visitor

When I try to Browse via Album View in Android Auto I get a spinning green Circle.   Plan Premium Germany Device Huawei Mate 10 pro Operating System Android 9 (9.1.0.306) Android Au...

487 Views

0 replies

0 likes

album
android auto
  • 487 Views
  • 0 replies
  • 0 likes