Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375474 Views

541 replies

34 likes

Account
Free
  • 375474 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7527 Views

0 replies

7 likes

  • 7527 Views
  • 0 replies
  • 7 likes

Superuser Contribution music cuts out

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue when ev...

Petya

Community Legend

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stopping all the time having to listen on airplane mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

590 Views

1 replies

1 likes

  • 590 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Choose widget is gone

Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugsPlanPremiumCountrySwedenDevice Operating SystemAndroid Pie My Q...

Roadie

Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugs😥 Plan Pr...

Katerina

Spotify Legend

28387 Views

122 replies

9 likes

  • 28387 Views
  • 122 replies
  • 9 likes

Superuser Contribution On my android phone my downloads keep disappearing. When I try to reload it says 'waiting to downlo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

cg-1995

Casual Listener

926 Views

2 replies

0 likes

  • 926 Views
  • 2 replies
  • 0 likes

Solved!! Cannot get stereo audio in Android App

I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'm really not sure what's going on but would love a ...

Casual Listener

I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'...

cephalicmarble

Visitor

8545 Views

6 replies

0 likes

Audio Effects
audio problem
  • 8545 Views
  • 6 replies
  • 0 likes

"Add song to playlist" - playlists unordered

Operating SystemAndroid My Question or IssueWhen adding new song to a playlist, all the playlists are now completely out of order. I have 100+ playlists, which used to be in order of date created. Now when I want to add to a certain playlist, I have ...

Music Fan

Operating System Android   My Question or Issue When adding new song to a playlist, all the playlists are now completely out of order.   I have 100+ playlists, which used to be in ord...

StopAfterTrack

Casual Listener

831 Views

3 replies

6 likes

  • 831 Views
  • 3 replies
  • 6 likes

Superuser Contribution Sorted liked songs reverse

PlanPremiumCountryMexico DeviceSony xa1Operating System(, Android My Question or IssueMy liked songs doesn't sorted byname in reverse i mean i can't listen from end to top.. It doesn't work to check the sorted option to do it on reverse

Casual Listener

Plan Premium Country Mexico  Device Sony xa1 Operating System (, Android   My Question or Issue My liked songs doesn't sorted byname in reverse i mean i can't listen from end to t...

Lovanana

Casual Listener

1473 Views

3 replies

2 likes

  • 1473 Views
  • 3 replies
  • 2 likes

Album View in Android Auto leads to spinning green circle

When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan PremiumGermanyDeviceHuawei Mate 10 proOperating SystemAndroid 9 (9.1.0.306)Android Auto 4.6.593334Spotify 8.5.23.686 This Problem is now over 1 year on my Phone.T...

Visitor

When I try to Browse via Album View in Android Auto I get a spinning green Circle.   Plan Premium Germany Device Huawei Mate 10 pro Operating System Android 9 (9.1.0.306) Android Au...

473 Views

0 replies

0 likes

album
android auto
  • 473 Views
  • 0 replies
  • 0 likes

Solved!! Every song stops briefly after 5sec

PlanPremiumCountryThe NetherlandsDeviceAcer Chromebook 15 CB3-532Operating SystemChrome OS My Question or IssueEvery song that's played stops briefly (~1 sec) after about 10 seconds, then the rest of the song continues without problems. Happens with ...

Regular

Plan Premium Country The Netherlands Device Acer Chromebook 15 CB3-532 Operating System Chrome OS   My Question or Issue Every song that's played stops briefly (~1 sec) after about 10 ...

bob17

Regular

1336 Views

8 replies

0 likes

  • 1336 Views
  • 8 replies
  • 0 likes

Superuser Contribution Does Spotify use offline files automatically while connected to the Internet?

PlanPremiumCountryPolandOperating SystemAndroid 8.1 My Question or IssueHello,I would like to know if Spotify checks if there is offline music available locally on the phone before it streams it from the Internet?I don't want to generate useless data...

Casual Listener

Plan Premium Country Poland Operating System Android 8.1   My Question or Issue Hello, I would like to know if Spotify checks if there is offline music available locally on the phone be...

gkoryga

Casual Listener

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes

Superuser Contribution songs keep skipping

i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas

Visitor

i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas

Petya

Community Legend

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A specific song stopped playing at the same point

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A7 2018Operating SystemAndroid 9 My Question or IssueMy spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happens if i press 'play'. I have to drag the play point at 2:13 and above for the...

Newbie

Plan Premium Country Malaysia Device Samsung Galaxy A7 2018 Operating System Android 9   My Question or Issue My spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happen...

Petya

Community Legend

564 Views

1 replies

0 likes

Android
paused
Stopped
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps stopping after a few seconds.

FreeCanadaSamsung A20 My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at beginning of song, starts at whatever time last song stopped at. I've tried changing my password...

Visitor

Free Canada Samsung A20   My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at  beginning of song, starts ...

Petya

Community Legend

1029 Views

1 replies

0 likes

  • 1029 Views
  • 1 replies
  • 0 likes

Superuser Contribution Terrible performance on Android

PlanPremiumCountryUSA Device(Samsung Galaxy 8 plus)Operating System(Android 9) My Question or IssueIs anyone experiencing a terrible slowness sometimes using Spotify app in Android? By slowness I mean: search and click on a song to have it played, it...

Newbie

Plan Premium Country USA   Device (Samsung Galaxy 8 plus) Operating System (Android 9)   My Question or Issue Is anyone experiencing a terrible slowness sometimes using Spot...

Petya

Community Legend

3216 Views

3 replies

8 likes

  • 3216 Views
  • 3 replies
  • 8 likes

Superuser Contribution Spotify stops screen goes black

Hi all, I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping playing as soons as the screen goes black. I wonder if it follows ...

Casual Listener

Hi all,   I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping play...

Petya

Community Legend

5559 Views

7 replies

1 likes

  • 5559 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify freezes, skipping and stopping music not Possible // Cat S61

PlanPremiumCountry DeviceBullit Cat S61Operating SystemAndroid 8.1.0 My Question or IssueSpotify freezes after pressing skip/back butto, pause not possible, then phone gets reeeeally slow, stopping music is only possible by stopping Spotify process v...

Visitor

Plan Premium Country   Device Bullit Cat S61 Operating System Android 8.1.0   My Question or Issue Spotify freezes after pressing skip/back butto, pause not possible, then phone g...

Petya

Community Legend

1043 Views

1 replies

0 likes

  • 1043 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist keeps shuffling when shuffle is turned off

PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy Note 9Operating SystemLatest OS. My IssueMy personal playlist keeps on playing out of order even though the shuffle is off. It's only happening with one playlist and has occurred since the whole W...

Newbie

Plan Premium Country United Kingdom   Device Samsung Galaxy Note  9 Operating System Latest OS.    My Issue My personal playlist keeps on playing out of order even thou...

Petya

Community Legend

2594 Views

1 replies

2 likes

  • 2594 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Podcast gone?

Plan:Premium FamilyPL Device:Android + Web browser My Question or IssueHi, I was listening to the podcast "Lord of the rings". Today it's gone.What happened? Why I'm unable to find in the podcasts list and listen more? Thanks,

Newbie

Plan: Premium Family PL   Device: Android + Web browser   My Question or Issue Hi, I was listening to the podcast "Lord of the rings". Today it's gone. What happened? Why I'm unabl...

Petya

Community Legend

1429 Views

1 replies

0 likes

podcast
  • 1429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps pausing

PlanPremiumCountrySingaporeDeviceSamsung S10eOperating SystemAndriod version 9 My Question or IssuePLEASE can someone help fix this issue as it is driving me crazy. On my downloaded playlists the music keeps pausing and I need to keep opening my phon...

Visitor

Plan Premium Country Singapore Device Samsung S10e Operating System Andriod version 9   My Question or Issue PLEASE can someone help fix this issue as it is driving me crazy. On my dow...

Petya

Community Legend

544 Views

1 replies

1 likes

  • 544 Views
  • 1 replies
  • 1 likes

Superuser Contribution instagram

PlanPremiumCountryGreece DeviceSamsung galaxy s7 My Question or IssueThe app doesn't give me the option to post a song as an instagram story.What should I do? (both instagram and spotify are updated)

Visitor

Plan Premium Country Greece   Device Samsung galaxy s7   My Question or Issue The app doesn't give me the option to post a song as an instagram story. What should I do? (both inst...

Petya

Community Legend

357 Views

1 replies

1 likes

  • 357 Views
  • 1 replies
  • 1 likes