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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395724 Views

546 replies

35 likes

Account
Free
  • 395724 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8441 Views

0 replies

7 likes

  • 8441 Views
  • 0 replies
  • 7 likes

Solved!! Every song stops briefly after 5sec

PlanPremiumCountryThe NetherlandsDeviceAcer Chromebook 15 CB3-532Operating SystemChrome OS My Question or IssueEvery song that's played stops briefly (~1 sec) after about 10 seconds, then the rest of the song continues without problems. Happens with ...

Regular

Plan Premium Country The Netherlands Device Acer Chromebook 15 CB3-532 Operating System Chrome OS   My Question or Issue Every song that's played stops briefly (~1 sec) after about 10 ...

bob17

Regular

1407 Views

8 replies

0 likes

  • 1407 Views
  • 8 replies
  • 0 likes

Superuser Contribution Does Spotify use offline files automatically while connected to the Internet?

PlanPremiumCountryPolandOperating SystemAndroid 8.1 My Question or IssueHello,I would like to know if Spotify checks if there is offline music available locally on the phone before it streams it from the Internet?I don't want to generate useless data...

Casual Listener

Plan Premium Country Poland Operating System Android 8.1   My Question or Issue Hello, I would like to know if Spotify checks if there is offline music available locally on the phone be...

gkoryga

Casual Listener

444 Views

2 replies

0 likes

  • 444 Views
  • 2 replies
  • 0 likes

Superuser Contribution songs keep skipping

i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas

Visitor

i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas

Petya

Community Legend

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A specific song stopped playing at the same point

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A7 2018Operating SystemAndroid 9 My Question or IssueMy spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happens if i press 'play'. I have to drag the play point at 2:13 and above for the...

Newbie

Plan Premium Country Malaysia Device Samsung Galaxy A7 2018 Operating System Android 9   My Question or Issue My spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happen...

Petya

Community Legend

585 Views

1 replies

0 likes

Android
paused
Stopped
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps stopping after a few seconds.

FreeCanadaSamsung A20 My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at beginning of song, starts at whatever time last song stopped at. I've tried changing my password...

Visitor

Free Canada Samsung A20   My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at  beginning of song, starts ...

Petya

Community Legend

1042 Views

1 replies

0 likes

  • 1042 Views
  • 1 replies
  • 0 likes

Superuser Contribution Terrible performance on Android

PlanPremiumCountryUSA Device(Samsung Galaxy 8 plus)Operating System(Android 9) My Question or IssueIs anyone experiencing a terrible slowness sometimes using Spotify app in Android? By slowness I mean: search and click on a song to have it played, it...

Newbie

Plan Premium Country USA   Device (Samsung Galaxy 8 plus) Operating System (Android 9)   My Question or Issue Is anyone experiencing a terrible slowness sometimes using Spot...

Petya

Community Legend

3280 Views

3 replies

8 likes

  • 3280 Views
  • 3 replies
  • 8 likes

Superuser Contribution Spotify stops screen goes black

Hi all, I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping playing as soons as the screen goes black. I wonder if it follows ...

Casual Listener

Hi all,   I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping play...

Petya

Community Legend

5650 Views

7 replies

1 likes

  • 5650 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify freezes, skipping and stopping music not Possible // Cat S61

PlanPremiumCountry DeviceBullit Cat S61Operating SystemAndroid 8.1.0 My Question or IssueSpotify freezes after pressing skip/back butto, pause not possible, then phone gets reeeeally slow, stopping music is only possible by stopping Spotify process v...

Visitor

Plan Premium Country   Device Bullit Cat S61 Operating System Android 8.1.0   My Question or Issue Spotify freezes after pressing skip/back butto, pause not possible, then phone g...

Petya

Community Legend

1064 Views

1 replies

0 likes

  • 1064 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist keeps shuffling when shuffle is turned off

PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy Note 9Operating SystemLatest OS. My IssueMy personal playlist keeps on playing out of order even though the shuffle is off. It's only happening with one playlist and has occurred since the whole W...

Newbie

Plan Premium Country United Kingdom   Device Samsung Galaxy Note  9 Operating System Latest OS.    My Issue My personal playlist keeps on playing out of order even thou...

Petya

Community Legend

2631 Views

1 replies

2 likes

  • 2631 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Podcast gone?

Plan:Premium FamilyPL Device:Android + Web browser My Question or IssueHi, I was listening to the podcast "Lord of the rings". Today it's gone.What happened? Why I'm unable to find in the podcasts list and listen more? Thanks,

Newbie

Plan: Premium Family PL   Device: Android + Web browser   My Question or Issue Hi, I was listening to the podcast "Lord of the rings". Today it's gone. What happened? Why I'm unabl...

Petya

Community Legend

1471 Views

1 replies

0 likes

podcast
  • 1471 Views
  • 1 replies
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Superuser Contribution Music keeps pausing

PlanPremiumCountrySingaporeDeviceSamsung S10eOperating SystemAndriod version 9 My Question or IssuePLEASE can someone help fix this issue as it is driving me crazy. On my downloaded playlists the music keeps pausing and I need to keep opening my phon...

Visitor

Plan Premium Country Singapore Device Samsung S10e Operating System Andriod version 9   My Question or Issue PLEASE can someone help fix this issue as it is driving me crazy. On my dow...

Petya

Community Legend

574 Views

1 replies

1 likes

  • 574 Views
  • 1 replies
  • 1 likes

Superuser Contribution instagram

PlanPremiumCountryGreece DeviceSamsung galaxy s7 My Question or IssueThe app doesn't give me the option to post a song as an instagram story.What should I do? (both instagram and spotify are updated)

Visitor

Plan Premium Country Greece   Device Samsung galaxy s7   My Question or Issue The app doesn't give me the option to post a song as an instagram story. What should I do? (both inst...

Petya

Community Legend

380 Views

1 replies

1 likes

  • 380 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify unusable when downloading songs

PlanPremiumCountryUsDeviceSamsung Galaxy S9Operating SystemAndroid 9 For about the last two months or so, when Spotify is downloading songs for offline use, the rest of the app becomes useless. Search doesn't work, pages don't load, and internal and ...

Music Fan

Plan Premium Country Us Device Samsung Galaxy S9 Operating System Android 9   For about the last two months or so, when Spotify is downloading songs for offline use, the rest of the app...

Petya

Community Legend

720 Views

2 replies

0 likes

  • 720 Views
  • 2 replies
  • 0 likes

Superuser Contribution Adding songs to playlists while offline not working

PlanPremiumCountryUSADevicePixel 2 XLOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI camp often, and save a lot of new music offline so I can listen to it and add songs to my playlists and likes. Recently when I have don...

Casual Listener

Plan Premium Country USA Device Pixel 2 XL Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I camp often, and save a lot of new music offline so I c...

Petya

Community Legend

538 Views

1 replies

0 likes

bug
  • 538 Views
  • 1 replies
  • 0 likes

Solved!! Can't play latest TOOL album through chromecast

PlanPremiumCountryNLDeviceOP & My Question or IssueI have this weird issue where I am not able to stream the latest TOOL album through my chromecast audio setup. All other music seems fine, but when I select any song from the latest TOOL album it jus...

Music Fan

Plan Premium Country NL Device OP &   My Question or Issue I have this weird issue where I am not able to stream the latest TOOL album through my chromecast audio setup. All other mu...

grotejoost

Music Fan

730 Views

2 replies

0 likes

  • 730 Views
  • 2 replies
  • 0 likes

For smartphone devices, after clicking "forget this device" it still appears the next time I log in

PlanFree/PremiumCountry Device(Pixel 2)Operating SystemAndroid 10 My Question or IssueFor smartphone devices, after clicking "forget this device" it still appears the next time I log in. Specifically on Amazon Echo devices linked to the same Amazon a...

Newbie

Plan Free/Premium Country   Device (Pixel 2) Operating System Android 10   My Question or Issue For smartphone devices, after clicking "forget this device" it still appears the ne...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Tengo un problema premium 199 por un año

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a problem with subscription 199 premium one year [snip - Community Moderator edi...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...

Brunelicia

Community Legend

834 Views

1 replies

0 likes

Premium 199 por un año
  • 834 Views
  • 1 replies
  • 0 likes

Spotify acting up

Ill be listening to spotify playing my xbox and my phone will be sleeping while spotify plays and it will stop, and exit to the home screen, so id have to hit the square and click the spotify tab, then once it loads the song that was playing would st...

Visitor

Ill be listening to spotify playing my xbox and my phone will be sleeping while spotify plays and it will stop, and exit to the home screen, so id have to hit the square and click the spotify tab, th...

654 Views

0 replies

1 likes

  • 654 Views
  • 0 replies
  • 1 likes

Superuser Contribution Albums added to playlist appears in reverse order. Different from play order.

PlanPremium (family plan)CountryUnited StatesDevicePixel 2Operating SystemAndroid 9 Pie PQ3A.190801.002 My Question or IssueFor multiple years, I have had my spotify playlist sorted by "recently added". If I add an album to the the playlist by pressi...

Casual Listener

Plan Premium (family plan) Country United States Device Pixel 2 Operating System Android 9 Pie PQ3A.190801.002   My Question or Issue For multiple years, I have had my spotify playlist...

slimphatman

Newbie

2188 Views

6 replies

3 likes

  • 2188 Views
  • 6 replies
  • 3 likes

Solved!! W1dg3t?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

saacke-us

Casual Listener

848 Views

2 replies

2 likes

Widget
  • 848 Views
  • 2 replies
  • 2 likes