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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6399 Views

0 replies

7 likes

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Spotify on Chromecast breaks when an album has animated artwork

PlanPremiumCountry DevicePixel 3Operating SystemAndroid 9 My Question or IssueThe chromecast Spotify session closes immediately when I try to play a song from an album that has animated cover art (e.g. the album **bleep** by the artist **bleep**). Th...

Casual Listener

Plan Premium Country   Device Pixel 3 Operating System Android 9   My Question or Issue The chromecast  Spotify session closes immediately when I try to play a song from an a...

468 Views

0 replies

0 likes

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(Help) music turn off and on and off when the screen is off

PlanPremium CountryOriginally from Israel, but currently traveling in Mexico DeviceSamsung Galaxy 8+Operating system Android One UI My Question or IssueHey , my Spotify doing me some problems in the last days, whenever I turn off the screen the music...

Visitor

  Plan Premium  Country Originally from Israel, but currently traveling in Mexico  Device Samsung Galaxy 8+ Operating system  Android One UI   My Question or Issue ...

323 Views

0 replies

0 likes

  • 323 Views
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new song pauzes

PlanPremiumCountryNLDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueWhen I am listening to playlists, numbers seem to pauze when to start new. After every x-number of songs (it varies every time) I don't hear anything anymore. When...

Casual Listener

Plan Premium Country NL Device Samsung Galaxy S8 Operating System Android   My Question or Issue When I am listening to playlists, numbers seem to pauze when to start new. After every ...

310 Views

0 replies

2 likes

  • 310 Views
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Superuser Contribution [Android] "All my songs" disappeared, cannot filter playlists

Plan: PremiumOperating System: Android 7 My Question or IssueBy the recent app update Spotify's UI has changed on Android. The "Songs" (all my songs) item disappeared.I suspect that the new "Liked Songs" is the successor of the former "all my songs" ...

Casual Listener

Plan: Premium Operating System: Android 7   My Question or Issue By the recent app update Spotify's UI has changed on Android. The "Songs" (all my songs) item disappeared. I suspect that th...

ZoltanBoros

Casual Listener

910 Views

3 replies

1 likes

Filter songs
my songs
  • 910 Views
  • 3 replies
  • 1 likes

Superuser Contribution SORTING PLAYLISTS (not Songs)

How can i sorting my playlists. Not the song in the lists. I have a lot of playlists and like too sort them. PlanremiumCountrySPain/ GermanyDeviceSamsung Galaxy tablet / mobileOperating SystemAndroid My Question or IssueHow can i sorting my playlists...

Casual Listener

How can i sorting my playlists. Not the song in the lists. I have a lot of playlists and like too sort them.   Plan remium Country SPain/ Germany Device Samsung Galaxy tablet / mobile Op...

Alex

Spotify Legend

576 Views

3 replies

0 likes

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Superuser Contribution Spotify extreme slowness

PlanPremiumCountrySpainDeviceHuawei P20 liteOperating SystemAndroid 8.1 - EMUI My Question or IssueI don't know why the **bleep** my Huawei's Spotify goes EXTREMELY SLOWI tried to erase the cache, reinstalling the app, formatting all device and there...

Newbie

Plan Premium Country Spain Device Huawei P20 lite Operating System Android 8.1 - EMUI   My Question or Issue I don't know why the **bleep** my Huawei's Spotify goes EXTREMELY SLOW I t...

Petya

Community Legend

1201 Views

1 replies

2 likes

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  • 1 replies
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Superuser Contribution Spotify disables shuffle by itself

PlanPremium DeviceGalaxy S8 Operating SystemAndroid 8.0 My Question or Issue Android App is always disabling shuffle after couple of hours. (wow pls fix this support platform. check the usabilit... on mobile it really sucks)

Regular

    Plan Premium   Device Galaxy S8   Operating System Android 8.0   My Question or Issue   Android App is always disabling shuffle after couple of hours. (...

Peter

Spotify Legend

2451 Views

9 replies

4 likes

bug
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  • 4 likes

Solved!!Superuser Contribution App crashing when I attempt to play a few select songs

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8Operating SystemAndroid 9 (Pie) My Question or IssueWhen I go to play a select few songs on the app on my phone, the app completely crashes. Every time this happens, I've had to go into my settings an...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy S8 Operating System Android 9 (Pie)   My Question or Issue When I go to play a select few songs on the app on my phone, the app com...

Peter

Spotify Legend

2571 Views

3 replies

1 likes

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  • 3 replies
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Shuffle not an option anymore?

Before the newest update, I could press one song that I really wanted to listen to and it would be on shuffle. No problem at all. However, after the update it won't shuffle at all. If I'm listening to my library on shuffle but I really want to hear a...

Casual Listener

Before the newest update, I could press one song that I really wanted to listen to and it would be on shuffle. No problem at all. However, after the update it won't shuffle at all. If I'm listening t...

thangbithit

Newbie

475 Views

1 replies

2 likes

  • 475 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Albums in "Your Library" take exceptionally long to load even when downloaded

PlanPremiumCountryUnited StatesDevicePixel 2 XLOperating SystemAndroid Pie My Question or IssueHey guys, recently I've noticed that my Pixel 2 XL running the latest version of Andriod Pie and Spotify struggles to load albums in my library. It can tak...

Casual Listener

Plan Premium Country United States Device Pixel 2 XL Operating System Android Pie   My Question or Issue Hey guys, recently I've noticed that my Pixel 2 XL running the latest version o...

DanielArlt

Casual Listener

5874 Views

6 replies

6 likes

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  • 6 replies
  • 6 likes

Superuser Contribution Bluetooth Controls not working properly

PlanFamily PremiumCountryCanadaDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or IssueI have a UClear HBC200 HD bluetooth headset for my motorcycle and have always had no issues using the play/pause/skip track functionality of the he...

Music Fan

Plan Family Premium Country Canada Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue I have a UClear HBC200 HD bluetooth headset for my motorcycle and have ...

Peter

Spotify Legend

769 Views

1 replies

0 likes

bluetooth
controls
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  • 1 replies
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App is broken on mobile

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 Edge I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select an album it never stops loading. And when I select settings it either n...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S7 Edge   I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select a...

368 Views

0 replies

1 likes

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Superuser Contribution Android "updates" remove basic functions

Hi Spotify, What the f*** are you doing? In latest android version it's not even possible to sort Albums by date. This is really basic stuff! How can I locate my latest additions? regards,ZS

Music Fan

Hi Spotify,   What the f*** are you doing? In latest android version it's not even possible to sort Albums by date. This is really basic stuff!  How can I locate my latest additions? &nb...

Michaelkmd2

Music Fan

602 Views

2 replies

4 likes

  • 602 Views
  • 2 replies
  • 4 likes

All songs

I would like to listen to all my songs but cant find how to with the new update PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

I would like to listen to all my songs but cant find how to with the new update   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sy...

Evanmccaulley

Casual Listener

496 Views

2 replies

2 likes

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  • 2 replies
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Superuser Contribution Full albums mixed up

PlanPremiumCountryUk DeviceSamsung Galaxy S8 PlusOperating SystemAndroid My Question or Issue Ever since the most recent update, full albums that I've saved to my liked songs are all mixed up and not in the right order, also when I click save entire ...

Casual Listener

Plan Premium Country Uk   Device Samsung Galaxy S8 Plus Operating System Android   My Question or Issue   Ever since the most recent update, full albums that I've saved to ...

Gavinsbeard

Casual Listener

1482 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Home page always crashing

PlanFree, this happened on the 2nd day of me trying your app.CountryLebanonDeviceSamsung A10Operating SystemAndroidApp Version8.4.88.150 My Question or IssueHello, I'm having an issue with the app and I'm not able to opent he home page at all. I've a...

Newbie

Plan Free, this happened on the 2nd day of me trying your app. Country Lebanon Device Samsung A10 Operating System Android App Version 8.4.88.150   My Question or Issue Hello, I'm ha...

Peter

Spotify Legend

734 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution [Mobile] Shuffle feature is reset after changing songs

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueEvery time I change songs on my phone, the shuffle feature is being reset - automatically! Meaning everytime I change a song on Spotify on my mobile, I have ...

Casual Listener

Plan Premium Country Malaysia Device Samsung Galaxy S8 Operating System Android   My Question or Issue Every time I change songs on my phone, the shuffle feature is being reset - autom...

Peter

Spotify Legend

2334 Views

3 replies

0 likes

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  • 3 replies
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connect to device changes whats playing

PlanPremiumCountry uk Device vodaphone ultra 6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android 6 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I'm playing songs on my phone and try to switch to my sonos one...

Visitor

Plan Premium Country uk   Device vodaphone ultra 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android 6   (iOS 10, Android Oreo, Windows 10,etc....

268 Views

0 replies

0 likes

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Latest June Android Update Removed Features

PlanPremium CountrySouth Africa DeviceSamsung Galaxy S10+ Operating SystemAndroid Pie My Question or IssueI hate being the kind of customer to complain but the latest June updates have removed some features/funtionality on the app.I prefer seeing all...

Newbie

Plan Premium   Country South Africa   Device Samsung Galaxy S10+   Operating System Android Pie   My Question or Issue I hate being the kind of customer to complain b...

601 Views

0 replies

2 likes

Android
app update
Samsung Galaxy S10+
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Spotify won't play certain songs on mobile phone offline

INFO: United Kingdom, Spotify Premium, Sony Experia Z3, Android My Question or Issue Hi folks, it's my first time here and I have to admit that I'm not very techy, but I'm hoping someone can help me with a problem I have. I've looked through some thr...

Casual Listener

INFO: United Kingdom, Spotify Premium, Sony Experia Z3, Android   My Question or Issue   Hi folks, it's my first time here and I have to admit that I'm not very techy, but I'm hoping so...

robertflac

Casual Listener

318 Views

1 replies

0 likes

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  • 0 likes