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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857249 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857249 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21534 Views
  • 3 replies
  • 0 likes
  • 21534 Views
  • 3 replies
  • 0 likes

black screen on certain artists

My Question or Issue Hi, I have spotify on my amazon fire tablet and have never had a problem until yesterday. wneh I click on a band who ~I have a lot of songs for eg Manic Street Preachers 173, I click on them and all I get is a blank black screen....

  • Casual Listener
  •   My Question or Issue   Hi, I have spotify on my amazon fire tablet and have never had a problem until yesterday. wneh I click on a band who ~I have a lot of songs for eg Manic Street P...
  • Chibyk
  • Casual Listener
  • 1767 Views
  • 7 replies
  • 1 likes
  • 1767 Views
  • 7 replies
  • 1 likes

Saving album not working correctly

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 9 My Question or IssueSince the last 2 weeks im not able to save an album to my songs like i did before. The save album button just doesnt do anything. I have to manually save the songs ...

  • Casual Listener
  • Plan Premium Country Germany Device OnePlus 6 Operating System Android 9   My Question or Issue Since the last 2 weeks im not able to save an album to my songs like i did before. The s...
  • QualiAwe
  • Composer
  • 1594 Views
  • 3 replies
  • 3 likes
  • album
    Android
    saving
    Windows
  • 1594 Views
  • 3 replies
  • 3 likes

Genre Radio Error Message.

PlanPremiumCountryGreeceOperating SystemAndroid Oreo, Windows 10 My Question or IssueHey there, when I go to a Genre and hit the radio button, genre radio starts to play but when I press the "GENRE RADIO FOR" on the top of the screen I have an error ...

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  • Roadie
  • Plan Premium Country Greece Operating System Android Oreo, Windows 10   My Question or Issue Hey there, when I go to a Genre and hit the radio button, genre radio starts to play but...
  • 495 Views
  • 0 replies
  • 0 likes
  • genre
    Genre Radio
    Radio
  • 495 Views
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Solved!!Superuser Contribution Multiple artists with the same name

he None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry IsraelDeviceXiaomiOperating SystemAndroid My Question or Issue Hello friends, multiple artists with the same n...

  • Regular
  • he None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Israel Device Xiaomi Operating System Andr...
  • beano12
  • Regular
  • 3197 Views
  • 4 replies
  • 0 likes
  • 3197 Views
  • 4 replies
  • 0 likes

How to Close Spotify

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueSo when I’m using Spotify, and my phone locks, I attempt to close Spotify by unlocking my phone, swiping down from the home screen, where I can se...

  • Newbie
  •   Plan Premium Country United Kingdom Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue So when I’m using Spotify, and my phone locks, I attempt ...
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Music still lagging

I placed the app in unmonitored but it's still lagging. However, I doesnt lag when I'm listening on my phone speaker, only through headphones. Help?Operating System Android galaxy s8

  • Casual Listener
  • I placed the app in unmonitored but it's still lagging. However, I doesnt lag when I'm listening on my phone speaker, only through headphones. Help? Operating System   Android galaxy s8 &nbs...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! The Repeat Button is Back!

Plan: PremiumCountry: USA DevicePixel 2Operating SystemAndroid 9Spotify App Version 8.4.97.807 A few months ago I posted this thread complaining that the repeat button had been removed from the main playing screen, and hidden behind the dots. This mo...

  • Regular
  • Plan: Premium Country: USA   Device Pixel 2 Operating System Android 9 Spotify App Version 8.4.97.807   A few months ago I posted this thread complaining that the repeat button had...
  • Billy-J
  • Spotify Star
  • 453 Views
  • 1 replies
  • 1 likes
  • 453 Views
  • 1 replies
  • 1 likes

Images in the app won't load

PlanPremiumDeviceOnePlus 3TOperating SystemAndroid Oreo (8.0)My Question or Issue Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missing, but those were available previously even when I'm offline since I have do...

  • Newbie
  • Plan Premium Device OnePlus 3T Operating System Android Oreo (8.0) My Question or Issue   Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missi...
  • Billy-J
  • Spotify Star
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

How to download a compilation album without saving it into my library?

PlanPremiumCountryVietnamMy Question or IssueI want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library.

  • Newbie
  • Plan Premium Country Vietnam My Question or Issue I want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library. 
  • jsannn
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

[Partnerships] Samsung Gear Support - Tizen 4.0.0.2 upgrade Spotify disappears

Plan: Spotify PremiumCountry: Iceland Device: Samsung Gear Sport S3. Tizen 4.0.0.2Hi,After the new Tizen version 4.0.0.2 upgrade installed on my Samsung Gear Sport S3 (connected with Samsung S9), the Spotify app was deleted from the Gear and is also ...

  • Newbie
  • Plan: Spotify Premium Country: Iceland  Device: Samsung Gear Sport S3. Tizen 4.0.0.2 Hi, After the new Tizen version 4.0.0.2 upgrade installed on my Samsung Gear Sport S3 (connected with Sam...
  • robinkeski
  • Casual Listener
  • 620 Views
  • 2 replies
  • 3 likes
  • 620 Views
  • 2 replies
  • 3 likes

Massive battery drain

I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stopping in settimgs appareantly fixes this but only when...

  • Casual Listener
  • I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stoppi...
  • olsarxd
  • Casual Listener
  • 544 Views
  • 2 replies
  • 2 likes
  • 544 Views
  • 2 replies
  • 2 likes

How to sync an existing offline song playlist list to Spotify

Hi,I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I can play each one of them, then do Shazam and connect Shazam...

  • Casual Listener
  •   Hi, I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I...
  • SV248
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Equalizer missing in Android 9

I updated my phone to Android 9 and equalizer disappeared from Spotify. How do I get it back? I'm running Nokia 5 in Czech republic.

  • Casual Listener
  •   I updated my phone to Android 9 and equalizer disappeared from Spotify. How do I get it back? I'm running Nokia 5 in Czech republic. 
  • MVRV
  • Casual Listener
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognize microSD

I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage.https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/4559002?advanced=false&collapse_discussion=true&q=micro...

  • Newbie
  • I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage. https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/45...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Spotify stops playing after 10 seconds with Android P adaptive battery on

PlanpremiumCountryNZDevicePixel 2XLOperating SystemAndroid Pie My Question or IssueHi there, first time user here. sorry if this has been posted before.I've just starting using the pixel 2xl with adaptive battery on, and noticed Spotify will randomly...

  • Newbie
  • Plan premium Country NZ Device Pixel 2XL Operating System Android Pie    My Question or Issue Hi there, first time user here. sorry if this has been posted before. I've just star...
  • 553 Views
  • 0 replies
  • 0 likes
  • 553 Views
  • 0 replies
  • 0 likes

Songs skipping after 15/20 seconds

Plan PremiumCountryUkDeviceGalaxy pro tablet A Android Hi, I hope someone can help me, my issue is that only 20 seconds of a song will play before skipping into another, I never hear a full song. I've tried turning off and on plenty of time and I've ...

  • Newbie
  •   Plan Premium Country Uk Device Galaxy pro tablet A    Android   Hi, I hope someone can help me, my issue is that only 20 seconds of a song will play before skipp...
  • 225 Views
  • 0 replies
  • 1 likes
  • 225 Views
  • 0 replies
  • 1 likes

Music stops playing when my screen is off

After my screen is off for about a minute or so the music pauses. Anyone able to help me out with this?

  • Newbie
  • After my screen is off for about a minute or so the music pauses. Anyone able to help me out with this?
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crossfade in Club Beats Playlist

PremiumCountryGermanyDeviceSamsung Galaxy 9Operating SystemAndroid P (9) My Question or IssueWhen I am turning off the crossfade Feature, Spotify use it nevertheless in the playlist: Club Beats. So the songs do not play to their end.

  • Newbie
  • Premium Country Germany Device Samsung Galaxy 9 Operating System Android P (9)   My Question or Issue When I am turning off the crossfade Feature, Spotify use it nevertheless in the pla...
  • Guido
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Affichage de la bibliothèque

PlanPremium FamilyCountryFranceDeviceHuawei P20 LiteOperating SystemAndroid 8.0.0Spotify version : 8.4.97.807 My Question or IssueBonjour à tous, J'ai un problème d'affichage sur ma bibliothèque depuis quelque temps : les artistes présents sont uniqu...

  • Newbie
  •   Plan Premium Family Country France Device Huawei P20 Lite Operating System Android 8.0.0 Spotify version : 8.4.97.807   My Question or Issue Bonjour à tous,   J'ai un p...
  • 645 Views
  • 0 replies
  • 1 likes
  • 645 Views
  • 0 replies
  • 1 likes

Previously available album is greyed out and unsearchable

PlanPremiumMobile phoneSamsung Galaxy S8Operating SystemAndroid My Question or IssueI have been using premium for family for about 4 months and is great so far. But I've come across an issue that has been annoying me a bit right now and that is, an a...

  • Visitor
  • Plan Premium Mobile phone Samsung Galaxy S8 Operating System Android   My Question or Issue I have been using premium for family for about 4 months and is great so far. But I've come acr...
  • Dankhound
  • Newbie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes