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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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App is broken on mobile

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 Edge I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select an album it never stops loading. And when I select settings it either n...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S7 Edge   I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select a...

370 Views

0 replies

1 likes

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Superuser Contribution Android "updates" remove basic functions

Hi Spotify, What the f*** are you doing? In latest android version it's not even possible to sort Albums by date. This is really basic stuff! How can I locate my latest additions? regards,ZS

Music Fan

Hi Spotify,   What the f*** are you doing? In latest android version it's not even possible to sort Albums by date. This is really basic stuff!  How can I locate my latest additions? &nb...

Michaelkmd2

Music Fan

608 Views

2 replies

4 likes

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All songs

I would like to listen to all my songs but cant find how to with the new update PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

I would like to listen to all my songs but cant find how to with the new update   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sy...

Evanmccaulley

Casual Listener

505 Views

2 replies

2 likes

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Superuser Contribution Full albums mixed up

PlanPremiumCountryUk DeviceSamsung Galaxy S8 PlusOperating SystemAndroid My Question or Issue Ever since the most recent update, full albums that I've saved to my liked songs are all mixed up and not in the right order, also when I click save entire ...

Casual Listener

Plan Premium Country Uk   Device Samsung Galaxy S8 Plus Operating System Android   My Question or Issue   Ever since the most recent update, full albums that I've saved to ...

Gavinsbeard

Casual Listener

1493 Views

3 replies

0 likes

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Superuser Contribution Home page always crashing

PlanFree, this happened on the 2nd day of me trying your app.CountryLebanonDeviceSamsung A10Operating SystemAndroidApp Version8.4.88.150 My Question or IssueHello, I'm having an issue with the app and I'm not able to opent he home page at all. I've a...

Newbie

Plan Free, this happened on the 2nd day of me trying your app. Country Lebanon Device Samsung A10 Operating System Android App Version 8.4.88.150   My Question or Issue Hello, I'm ha...

Peter

Spotify Legend

740 Views

1 replies

0 likes

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Solved!!Superuser Contribution [Mobile] Shuffle feature is reset after changing songs

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueEvery time I change songs on my phone, the shuffle feature is being reset - automatically! Meaning everytime I change a song on Spotify on my mobile, I have ...

Casual Listener

Plan Premium Country Malaysia Device Samsung Galaxy S8 Operating System Android   My Question or Issue Every time I change songs on my phone, the shuffle feature is being reset - autom...

Peter

Spotify Legend

2341 Views

3 replies

0 likes

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connect to device changes whats playing

PlanPremiumCountry uk Device vodaphone ultra 6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android 6 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I'm playing songs on my phone and try to switch to my sonos one...

Visitor

Plan Premium Country uk   Device vodaphone ultra 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android 6   (iOS 10, Android Oreo, Windows 10,etc....

273 Views

0 replies

0 likes

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Latest June Android Update Removed Features

PlanPremium CountrySouth Africa DeviceSamsung Galaxy S10+ Operating SystemAndroid Pie My Question or IssueI hate being the kind of customer to complain but the latest June updates have removed some features/funtionality on the app.I prefer seeing all...

Newbie

Plan Premium   Country South Africa   Device Samsung Galaxy S10+   Operating System Android Pie   My Question or Issue I hate being the kind of customer to complain b...

603 Views

0 replies

2 likes

Android
app update
Samsung Galaxy S10+
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Spotify won't play certain songs on mobile phone offline

INFO: United Kingdom, Spotify Premium, Sony Experia Z3, Android My Question or Issue Hi folks, it's my first time here and I have to admit that I'm not very techy, but I'm hoping someone can help me with a problem I have. I've looked through some thr...

Casual Listener

INFO: United Kingdom, Spotify Premium, Sony Experia Z3, Android   My Question or Issue   Hi folks, it's my first time here and I have to admit that I'm not very techy, but I'm hoping so...

robertflac

Casual Listener

323 Views

1 replies

0 likes

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New UI

PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE

Newbie

PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE     

369 Views

0 replies

2 likes

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Searching a saved song

PlanPremiumCountry Czech RepublicDeviceBlackBerry Key2Operating SystemAndroid OreoMy Question or IssueHello,After a recent update (8.5.10.774), I can no longer find a way to search in my saved songs. In Your Library, I can search artists, playlists a...

Regular

Plan Premium Country 🇨🇿 Czech Republic Device BlackBerry Key2 Operating System Android Oreo My Question or Issue Hello, After a recent update (8.5.10.774), I can no longer find a way...

279 Views

0 replies

0 likes

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why does the new update make it no longer possible to delete tracks from albums but still save it?

PlanPremiumCountryUS DeviceMoto Z3Operating Systemwhatever they've named the most up to date**bleep** My Question or IssueI can no longer delete some tracks from albums? No right click or left click option to delete tracks exists anymore. I would lik...

Casual Listener

Plan Premium Country US   Device Moto Z3 Operating System whatever they've named the most up to date**bleep**    My Question or Issue I can no longer delete some tracks from...

273 Views

0 replies

0 likes

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Can't download podcast

PlanPremiumCountryPolandDeviceXiaomi Mi5Operating SystemAndroid My Question or IssueI have problem with downloading podcast episodes. However there's no problem with dowloading music, it's problem only with podcast. I reinstalled app and erased all d...

Newbie

Plan Premium Country Poland Device Xiaomi Mi5 Operating System Android   My Question or Issue I have problem with downloading podcast episodes. However there's no problem with dowloadi...

463 Views

0 replies

0 likes

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shuffle disables when selecting songs

PlanPremiumCountryNetherlandsDeviceSamsung galaxy Note 9Operating SystemAndroid 9.0 My Question or Issue since the update, when i select a song in a random playlist, the suffle mode automatically disables, and i have to enable it every time. very ann...

Newbie

Plan Premium Country Netherlands Device Samsung galaxy Note 9 Operating System Android 9.0   My Question or Issue   since the update, when i select a song in a random playlist, t...

362 Views

0 replies

0 likes

mobile applications
shuffle
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I have honor 8 and in my Spotify premium missing the choice of equalizer. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

288 Views

0 replies

0 likes

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All songs shuffle and play disappeared after latest phone update

PlanPremiumCountryNew Zealand Device Samsung Galaxy 8 My Question or Issue

Casual Listener

Plan Premium Country New Zealand  Device  Samsung Galaxy 8   My Question or Issue  

OlyaT

Casual Listener

459 Views

2 replies

1 likes

  • 459 Views
  • 2 replies
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Why are the mentally inept in charge of decision making at Spotify?

When I want to listen to music from a specific artist, I go to the artist page and click the play button. This redirects me to a playlist called "This is (artist)" and that playlist has a few songs spotify picked out for me. I was never asked if I wa...

Newbie

When I want to listen to music from a specific artist, I go to the artist page and click the play button. This redirects me to a playlist called "This is (artist)" and that playlist has a few songs s...

robertflac

Casual Listener

492 Views

1 replies

0 likes

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Removing from Recently Played

Do I have Spotify Premium and with this new update I don't know how to remove an album from my recently played. If anyone can help me out, I would really appreciate it.

Visitor

Do I have Spotify Premium and with this new update I don't know how to remove an album from my recently played. If anyone can help me out, I would really appreciate it.

user-removed

Not applicable

836 Views

2 replies

2 likes

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  • 2 replies
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Spotify continues to play even when not in use when connected to Bluetooth.

PlanPremiumCountryUkDeviceNokia 5Operating System9 My Question or IssueWhen I am connected to my car through Bluetooth and change from media to radio, Spotify continues to play. You can't hear it but when you come back to media the song has moved on....

Newbie

Plan Premium Country Uk Device Nokia 5 Operating System 9   My Question or Issue When I am connected to my car through Bluetooth and change from media to radio, Spotify continues to pl...

245 Views

0 replies

1 likes

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Can't access Artists since last update

PlanPremiumCountryArgentinaDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueHello Spotify, since your last update this week I can't access 90% of my Artists anymore, they all appear as shown in screenshots. I'm not the only one exper...

Casual Listener

Plan Premium Country Argentina Device Moto G6 Play Operating System Android Pie   My Question or Issue Hello Spotify, since your last update this week I can't access 90% of my Artists ...

Shini

Newbie

1004 Views

4 replies

2 likes

artist
artists
Update
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