Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
377491 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSADeviceLG V30Operating System Android 8.0.0 My Question or IssueEver since Young Thug's Beautiful Thugger Girls album, I havent been able to listen to any of his new albums(except for Super Slimey). It was like this even when I ha...
Plan Premium Country USA Device LG V30 Operating System Android 8.0.0 My Question or Issue Ever since Young Thug's Beautiful Thugger Girls album, I havent been able to ...
Community Legend
439 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceAny androidOperating SystemAndroid, AUDI smartphone interface My Question or IssueEverytime I make or recive calls spotify stops but won't resume after call finishes
Plan Free/Premium Country Device Any android Operating System Android, AUDI smartphone interface My Question or Issue Everytime I make or recive calls spotify stops but won't ...
Community Legend
797 Views
3 replies
0 likes
I just found out why my widget dont work anymore on my Note9. I dont get why Spotify shuns Android users. One of the reasons people use Andoid is the widgets and i use the Spotify widget quite allot during the day.Your so called solution is a lazy so...
I just found out why my widget dont work anymore on my Note9. I dont get why Spotify shuns Android users. One of the reasons people use Andoid is the widgets and i use the Spotify widg...
Community Legend
2439 Views
6 replies
10 likes
PlanPremiumCountryUSADevicePixel 3 XLOperating SystemAndroid 10 - Patch level September 5, 2019Spotify Version: 8.5.22.734My Question or IssueWhen I try to connect the clock to Spotify I get a screen that briefly says "Loading..." and I'm then taken ...
Plan Premium Country USA Device Pixel 3 XL Operating System Android 10 - Patch level September 5, 2019 Spotify Version: 8.5.22.734 My Question or Issue When I try to connect the clock to Sp...
746 Views
0 replies
0 likes
PlanPremiumCountryGermanyDevice(Samsung Galaxy S5)Operating System(Android) My Question or IssueHi,I store my music on my external SD card but the spotify app is still on the internal storage of my mobile and it takes about 6GB. It's not possible to ...
Plan Premium Country Germany Device (Samsung Galaxy S5) Operating System (Android) My Question or Issue Hi, I store my music on my external SD card but the spotify app is st...
Community Legend
601 Views
3 replies
0 likes
PlanPremiumCountrySwedenDeviceHuawei LYO-L21Operating SystemAndroid 5.1 My Question or IssueWhen I download local songs onto my phone, they become garbled as if the song is constantly jumping back and forth several times a second.They work fine on my...
Plan Premium Country Sweden Device Huawei LYO-L21 Operating System Android 5.1 My Question or Issue When I download local songs onto my phone, they become garbled as if the song is c...
Newbie
524 Views
1 replies
1 likes
How do I find songs that were automatically downloaded, for instance Discover Weekly mixtape in my case it gets downloaded every week. So I don't "like" the songs individually, it just downloads the mixtape 'cause I changed the toggle switch on to do...
How do I find songs that were automatically downloaded, for instance Discover Weekly mixtape in my case it gets downloaded every week. So I don't "like" the songs individually, it just downloads the ...
401 Views
0 replies
0 likes
PlanPremiumDeviceSamsung Galaxy s7 EdgeOperating SystemAnroid 8.0.0 My Question or IssueThe button to toggle offline mode is gone from my buttons menu. I uninstalled spotify and installed it again and it is still missing.
Plan Premium Device Samsung Galaxy s7 Edge Operating System Anroid 8.0.0 My Question or Issue The button to toggle offline mode is gone from my buttons menu. I uninstalled spotify and ...
559 Views
0 replies
0 likes
PlanPremiumCountry BelguimDeviceSamsung s7Operating SystemAndroid Oreo My Question or IssueI can't play the song oreo on my phone or anything als it displaying like a gray bar and i cant press it
Plan Premium Country Belguim Device Samsung s7 Operating System Android Oreo My Question or Issue I can't play the song oreo on my phone or anything als it displaying lik...
Community Legend
12546 Views
3 replies
23 likes
I have a premium account and for a few months now I have been noticing I have some songs in my library/ downloaded songs that I can not search when I am in offline mode. It's not that I just didn't download the song and thought I did. I can physicall...
I have a premium account and for a few months now I have been noticing I have some songs in my library/ downloaded songs that I can not search when I am in offline mode. It's not that I just didn't d...
Community Legend
314 Views
1 replies
0 likes
PlanPremium(Family)CountryTurkeyDeviceGalaxy S10Operating SystemAndroid My Question or IssueToday spotify started to act weird, everything was fine morning. Afternoon everything changed.Spotify started to pause songs. At first I thougt it was about p...
Plan Premium(Family) Country Turkey Device Galaxy S10 Operating System Android My Question or Issue Today spotify started to act weird, everything was fine morning. Afternoon everyth...
Community Legend
393 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceAndroid X chargeOperating SystemAndroid Nougat My Question or IssueAs of about 3 or 4 months ago my spotify on Android will no longer play on mobile data. It tries to connect but then either says it's offline or gets stuck ...
Plan Premium Country USA Device Android X charge Operating System Android Nougat My Question or Issue As of about 3 or 4 months ago my spotify on Android will no longer play on mobil...
Community Legend
344 Views
1 replies
0 likes
I'm on android pieWhen I try to click the three dotted menu on any track, it appears blank and the app crashes. I tried older versions and it's the same.It's bad that I've just got premium minutes ago and face something like this. edit*this is the cr...
I'm on android pie When I try to click the three dotted menu on any track, it appears blank and the app crashes. I tried older versions and it's the same. It's bad that I've just got premium...
Community Legend
1690 Views
3 replies
4 likes
Plan PremiumCountry Germany Device Xiaomi Redmi Note 4X / 5Operating System Android 9 Pie Hello everybody. I have the same problem for a long time: Spotify decides to remove all songs himself. This happens as follows: Android regularly checks the fil...
Plan Premium Country Germany Device Xiaomi Redmi Note 4X / 5 Operating System Android 9 Pie Hello everybody. I have the same problem for a long time: Spotify decides...
Community Legend
598 Views
1 replies
0 likes
PlanPremiumCountryIEDeviceSamsung Galaxy S9+Operating SystemAndroid 8 My Question or IssueWhenever i open the spotify app, it tries to log me in, tries to switch the screen to Library or Search and back to the login where it automatically tries to lo...
Plan Premium Country IE Device Samsung Galaxy S9+ Operating System Android 8 My Question or Issue Whenever i open the spotify app, it tries to log me in, tries to switch the ...
Community Legend
2233 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDevicePixel 3Operating SystemLatest Android My Question or IssueThis has been an on going issue for months but I will try my best to describe it. Any time I want to listen to a whole playlist on either shuffle or in ord...
Plan Premium Country United States Device Pixel 3 Operating System Latest Android My Question or Issue This has been an on going issue for months but I will try my best to describe i...
Community Legend
717 Views
2 replies
2 likes
A lot of problems say "solved! Go to solution" but when I go to solution there is no solution/the solution doesn't work. I have lots of issues and some are probably in premium too judging by the comments on some posts/problems/topics.It's like Spotif...
A lot of problems say "solved! Go to solution" but when I go to solution there is no solution/the solution doesn't work. I have lots of issues and some are probably in premium too judging by the comm...
Community Legend
583 Views
2 replies
2 likes
PlanPremiumCountryUKDeviceSamsung A5 2017Operating System My Question or IssueI have 407 "Liked" songs yet when I select "shuffle play" it selects 81 songs and then plays them. When it reaches the end it starts back at the first!! I wondered why I ha...
Plan Premium Country UK Device Samsung A5 2017 Operating System My Question or Issue I have 407 "Liked" songs yet when I select "shuffle play" it selects 81 songs and then pla...
Community Legend
1695 Views
1 replies
2 likes
PlanPremiumCountryGermanyDeviceNokia 6.1Operating SystemAndroid 9 (latest Security Patch) Spotify Version: Latest Beta (8.5.23.681) My Question or IssueWhen I browse trough Library->AlbumsThe List of Albums is shown but it has a absolutely random ord...
Plan Premium Country Germany Device Nokia 6.1 Operating System Android 9 (latest Security Patch) Spotify Version: Latest Beta (8.5.23.681) My Question or Issue When I browse...
684 Views
0 replies
3 likes
PlanPremiumCountryUSADeviceSAMSUNG GALAXY S9+Operating SystemAndroid Oreo My Question or IssueWhen I select my entire library of liked songs it only plays about 20 songs and rotates through them.
Plan Premium Country USA Device SAMSUNG GALAXY S9+ Operating System Android Oreo My Question or Issue When I select my entire library of liked songs it only plays about 20 songs...
Community Legend
483 Views
2 replies
1 likes
