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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35987 Views
  • 64 replies
  • 25 likes
  • 35987 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874115 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874115 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Music pauses for no reason

PlanPremiumCountryNew ZealandDeviceSamsung J6 ProOperating SystemAndroid Pie (9) My Question or IssueI always play music through Bluetooth speakers / headphones. My music has now started pausing randomly regardless of wifi/signal strength or if the s...

  • Newbie
  • Plan Premium Country New Zealand Device Samsung J6 Pro Operating System Android Pie (9)   My Question or Issue I always play music through Bluetooth speakers / headphones. My music has...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hate update

PlanPremiumCountryUnited StatesDeviceIphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI understand that the new update helped the free users. But what about the ones of us that pay for a Premium account? Spotify is ...

  • Newbie
  •   Plan Premium Country United States Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I understand that the new update helped ...
  • kmalone43
  • Newbie
  • 517 Views
  • 2 replies
  • 4 likes
  • 517 Views
  • 2 replies
  • 4 likes

Superuser Contribution Widget size

Until recently I had the Spotify widget on my homescreen, sized 4x1. However it deleted itself and now I only have the option of 3x1 which does not fit my homescreen. I have tried re-sizing the widget and searching all through my phone to find it in ...

  • Casual Listener
  • Until recently I had the Spotify widget on my homescreen, sized 4x1. However it deleted itself and now I only have the option of 3x1 which does not fit my homescreen. I have tried re-sizing the widge...
  • MichaelBaker
  • Casual Listener
  • 674 Views
  • 2 replies
  • 1 likes
  • 674 Views
  • 2 replies
  • 1 likes

Bluetooth Volume

This used to work flawlessly and is now a daily issue. The app used to remember the last volume for each Bluetooth device. My headphones would change to a low volume when connected and the car would be max (I use the car manual control once connected...

  • Regular
  • This used to work flawlessly and is now a daily issue.   The app used to remember the last volume for each Bluetooth device. My headphones would change to a low volume when connected and the c...
  • 561 Views
  • 0 replies
  • 0 likes
  • 561 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't go back to playlist while trial offer advertisement is displayed

It happens seldom while I'm listening to some song and skip to next songs in my playlist consecutively, an advertisement for trial of paid version appears with an option to dismiss. But when I click on dismiss, I'm taken to the player and unable to a...

  • Newbie
  • It happens seldom while I'm listening to some song and skip to next songs in my playlist consecutively, an advertisement for trial of paid version appears with an option to dismiss. But when I click ...
  • Katerina
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Android
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story Not Working on Google pixel 2 XL

PlanPremiumCountryIndonesiaDeviceGoogle pixel 2 XLOperating SystemAndroid PieSpotify Version :8.5.12.758My Question or IssueGreetings Everyone, I can't share my Spotify to Instagram stories, already reinstall both of them, also delete the caches,none...

  • Newbie
  •   Plan Premium Country Indonesia Device Google pixel 2 XL Operating System Android Pie Spotify Version : 8.5.12.758 My Question or Issue Greetings Everyone, I can't share my Spotify ...
  • Katerina
  • Spotify Legend
  • 1170 Views
  • 1 replies
  • 0 likes
  • 1170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant find spotify app on gear fit 2 pro galaxy app store

PlanPremiumCountryIsraelDeviceOnePlus 6Operating SystemAndroid Oreo My Question or IssueCant find spotify app on gear fit 2 pro galaxy app store.

  • Casual Listener
  •   Plan Premium Country Israel Device OnePlus 6 Operating System Android Oreo   My Question or Issue Cant find spotify app on gear fit 2 pro galaxy app store.  
  • Katerina
  • Spotify Legend
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music pauses when screen is off

None of the below information is PlanPremiumCountryCanadaDeviceSamsung Galaxy S10eOperating SystemAndroid 9My Question or IssueWhen i lock my phone screen the music pauses, and will start playing again if I tap the screen. Seems to work fine when pho...

  • Newbie
  • None of the below information is  Plan Premium Country Canada Device Samsung Galaxy S10e Operating System Android 9 My Question or Issue When i lock my phone screen the music pauses, a...
  • Guido
  • Spotify Legend
  • 2035 Views
  • 1 replies
  • 1 likes
  • 2035 Views
  • 1 replies
  • 1 likes

Spotify Connect / Local Files

PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid My Question or IssueCan someone please tell me whether I should be able to use spotify connect to play local files to a sonos? Local files work on my phone, but when I switch to my Play 3 it...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S8 Operating System Android   My Question or Issue Can someone please tell me whether I should be able to use spotify connect to play local files...
  • jsannn
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Last update, unstable

PlanPremiumCountryTurkeyDeviceSamsung J5Operating SystemAndroid 6.0.1App Version8.5.11.762My Question or IssueListing of songs within the album, very slowed. Songs that I have not recorded for the album are also visible.The app was annoying after the...

  • Newbie
  • Plan Premium Country Turkey Device Samsung J5 Operating System Android 6.0.1 App Version 8.5.11.762 My Question or Issue Listing of songs within the album, very slowed. Songs that I have n...
  • PaulMac
  • Roadie
  • 1744 Views
  • 3 replies
  • 1 likes
  • 1744 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android] "All my songs" disappeared, cannot filter playlists

Plan: PremiumOperating System: Android 7 My Question or IssueBy the recent app update Spotify's UI has changed on Android. The "Songs" (all my songs) item disappeared.I suspect that the new "Liked Songs" is the successor of the former "all my songs" ...

  • Casual Listener
  • Plan: Premium Operating System: Android 7   My Question or Issue By the recent app update Spotify's UI has changed on Android. The "Songs" (all my songs) item disappeared. I suspect that th...
  • ZoltanBoros
  • Casual Listener
  • 719 Views
  • 3 replies
  • 1 likes
  • Filter songs
    my songs
  • 719 Views
  • 3 replies
  • 1 likes

15s skip broken for podcasts on Android Auto

PlanPremiumCountryUSADeviceGalaxy S8Operating SystemAndroid Auto My Question or Issuethe in-car touch screen no longer allows me to skip 15s for podcasts tried reinstalling both the spotify app and the android auto app to no avail

  • Newbie
  • Plan Premium Country USA Device Galaxy S8 Operating System Android Auto   My Question or Issue the in-car touch screen no longer allows me to skip 15s for podcasts tried reinstalling b...
  • 474 Views
  • 0 replies
  • 1 likes
  • 474 Views
  • 0 replies
  • 1 likes

Superuser Contribution Skipping tracks and randomly starting to play

PlanPremium FamilyCountryUKDevice Samsung Galaxy 9Operating SystemAndroid 9 My Question or IssueMy spotify is currently virtually unusable, when listening to a track it randomly skips to the next track after about 20 seconds. Also, when paused it ran...

  • Casual Listener
  • Plan Premium Family Country UK Device  Samsung Galaxy 9 Operating System Android 9   My Question or Issue My spotify is currently virtually unusable, when listening to a track it ...
  • Spodge
  • Casual Listener
  • 851 Views
  • 3 replies
  • 0 likes
  • 851 Views
  • 3 replies
  • 0 likes

Leaving Spotify: Any Recommendations & How to move Artists from Spotify to Deezer

PlanPremiumCountry Ireland DeviceAndroid One Plus 6Operating SystemOxygenOS My Question or IssueThe latest Android update has made the spotify app an unusable mess. Since they are never going to roll this back after clearly there was a lot wasted hou...

  • Casual Listener
  • Plan Premium Country  Ireland   Device Android One Plus 6 Operating System OxygenOS   My Question or Issue The latest Android update has made the spotify app an unusable mes...
  • Illmatic85x
  • Regular
  • 1949 Views
  • 4 replies
  • 1 likes
  • Android update
    Deezer
    Leaving Spotify
  • 1949 Views
  • 4 replies
  • 1 likes

Superuser Contribution Download Library

PlanStudentCountryAustraliaDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueI used to be able to add music to my library without it automatically downloading. About 2 days ago it started downloading songs as soon as I added to th...

  • Newbie
  • Plan Student Country Australia Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue I used to be able to add music to my library without it automatically downloa...
  • mfoster89
  • Newbie
  • 1818 Views
  • 2 replies
  • 0 likes
  • 1818 Views
  • 2 replies
  • 0 likes

Bug: add to playlist

Repeating a closed post without solution.. so the problem/bug is still there. "So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted b...

  • Regular
  • Repeating a closed post without solution.. so the problem/bug is still there.   "So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go an...
  • Tptoby
  • Regular
  • 594 Views
  • 4 replies
  • 4 likes
  • 594 Views
  • 4 replies
  • 4 likes

All songs option has dissppeared

Premium subscription user. I have always gone to the tab that says songs and I shuffle all the songs in my library this has dissppeared. Why? It is still available on my pc version. Without this option spotify has lost all its value to me. I am very ...

  • Regular
  • Premium subscription user.   I have always gone to the tab that says songs and I shuffle all the songs in my library this has dissppeared. Why?   It is still available on my pc version....
  • cskram
  • Casual Listener
  • 646 Views
  • 3 replies
  • 2 likes
  • 646 Views
  • 3 replies
  • 2 likes

Can't load any daily mix

PlanPremiumCountry DeviceSamsung Galaxy J7 PrimeOperating System Android 8.1.0 My Question or IssueCan't play any daily mixes, "sorry , something went wrong" keeps appearing even though I clear the data, uninstall and install the app several times. I...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy J7 Prime Operating System  Android 8.1.0   My Question or Issue Can't play any daily mixes, "sorry , something went wrong" keeps ...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

How to remove full screen album art from lock screen?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • 753 Views
  • 0 replies
  • 0 likes
  • 753 Views
  • 0 replies
  • 0 likes

Download full album

PlanPremiumCountryGermanyDeviceHuawei P10 liteOperating SystemAndroid My Question or IssuePlease revert the f***** changes. I loved to download full albums and then shuffle all. Thats a feature my 20€ MP3-Player back in the days have had. And Spotify...

  • Newbie
  • Plan Premium Country Germany Device Huawei P10 lite Operating System Android   My Question or Issue Please revert the f***** changes. I loved to download full albums and then shuffle a...
  • 170 Views
  • 0 replies
  • 1 likes
  • 170 Views
  • 0 replies
  • 1 likes