Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210363 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
560526 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462769 Views
575 replies
39 likes
PlanFree/PremiumCountryNew ZealandDeviceLG V20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just installed Spotify on my new Android phone but my playlists aren't showing in my library
Plan Free/Premium Country New Zealand Device LG V20 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have just installed Spotify on my new Android...
Casual Listener
535 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceHuawei P10 liteOperating SystemAndroid 8.0.0My Question or IssueSince last week the "Made for you" section (from where I used to access daily and weekly mixes) just vanished on my mobile Spotify. I can still see them on...
Plan Premium Country Germany Device Huawei P10 lite Operating System Android 8.0.0 My Question or Issue Since last week the "Made for you" section (from where I used to access daily and week...
Community Legend
40166 Views
8 replies
0 likes
PlanPremium FamilyCountrySlovakiaDeviceSony Xperia XZ1Operating SystemLatest AndroidInternet Connection4G (>150mbps), WiFi (>15mbps) IssueI've been having lots of problems with my Android Spotify app in the past few months. To name a few of them:Auto...
Plan Premium Family Country Slovakia Device Sony Xperia XZ1 Operating System Latest Android Internet Connection 4G (>150mbps), WiFi (>15mbps) Issue I've been having lots of p...
Casual Listener
1262 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceNote 8Operating SystemAndroid Pie My Question or IssueMusic is pausing randomly when I lock my phone, bluetooth, headphones, phone speakers, ext. I have to unlock my phone and reopen Spotify. I have reinstalled, reset, logg...
Plan Premium Country USA Device Note 8 Operating System Android Pie My Question or Issue Music is pausing randomly when I lock my phone, bluetooth, headphones, phone speakers, ext. I...
Casual Listener
3235 Views
15 replies
5 likes
PlanPremiumDeviceOnePlus 6Operating SystemAndroid 9/Oxygen OS 9.0.8 My Question or IssueI need help fixing this. Everything is the Artist section of my library is messed up. This happened at some point after the previous update I guess. There are dup...
Plan Premium Device OnePlus 6 Operating System Android 9/Oxygen OS 9.0.8 My Question or Issue I need help fixing this. Everything is the Artist section of my library is messe...
Casual Listener
807 Views
2 replies
0 likes
Hi I’m logged into my Android 9 device for Spotify and it seems that certain songs can be played while certain songs can’t be played. What I get is the song and then screen with the timer at 0:00 and it doesn’t move despite many attempts to click on ...
Hi I’m logged into my Android 9 device for Spotify and it seems that certain songs can be played while certain songs can’t be played. What I get is the song and then screen with the timer at 0:00 and...
Community Legend
601 Views
1 replies
0 likes
PlanFreeCountryHungaryDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI registered on Spotify 10 days ago. Everything was OK, I made playlists, searched for new songs and albums and liked them, etc. I was able to listen my playlists o...
Plan Free Country Hungary Device Samsung Galaxy Operating System Android My Question or Issue I registered on Spotify 10 days ago. Everything was OK, I made playlists, searched for n...
Community Legend
848 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid 9 Pie My Question or IssueMy music will stop playing a few seconds after I lock my screen. It seems to only be happening on Bluetooth, as when I disconnect it seems to wor...
Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android 9 Pie My Question or Issue My music will stop playing a few seconds after I lock my screen. It s...
Community Legend
5819 Views
3 replies
2 likes
PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueCould the wonderful engineers at Spotify make the Recently Played list more accessible on mobile? Currently on mobile, the user has to pe...
Plan Premium Country United States of America Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Could the wonderful engineers at Spotify make the Recent...
Community Legend
5878 Views
1 replies
2 likes
i have a Coolpad Legacy Go Andriod phone and every song i play skips for a brief second any idea how to fix?
i have a Coolpad Legacy Go Andriod phone and every song i play skips for a brief second any idea how to fix?
Community Legend
504 Views
1 replies
0 likes
PlanFreeCountryIndiaDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueThere's no option of following people on android app.Even in profile section there's no option to view your followers and following.It's disappointing that Spotify is...
Plan Free Country India Device OnePlus 5T Operating System Android Pie My Question or Issue There's no option of following people on android app. Even in profile section there's no ...
Casual Listener
684 Views
2 replies
0 likes
Can a long-press aspect be added to the Rewind button to select the Previous Track? Or, to bring up a menu of recently played tracks or playlists?
Can a long-press aspect be added to the Rewind button to select the Previous Track? Or, to bring up a menu of recently played tracks or playlists?
Community Legend
439 Views
1 replies
0 likes
I am running android auto on a google pixel with the latest version of android auto and android 10.spotify works well but I cannot search for song even when I am parked. normally apps on AA hide the search field when the car is moving but then reappe...
I am running android auto on a google pixel with the latest version of android auto and android 10. spotify works well but I cannot search for song even when I am parked. normally apps on AA hide th...
Spotify Legend
605 Views
1 replies
0 likes
I have been using another phone and had no disk space so I didn't update spotify, but after I changed my phone I downloaded an updated version and I don't think the current interface is user friendly at all. We could search a song in our playlist wit...
I have been using another phone and had no disk space so I didn't update spotify, but after I changed my phone I downloaded an updated version and I don't think the current interface is user friendly...
Community Legend
575 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy / Acer LaptopOperating SystemAndroid / Windows 10 My IssueEver since this god-awful update my library has been in shambles. -Should have just made it so I am automatically following the artist I alr...
Plan Premium Country United States Device Samsung Galaxy / Acer Laptop Operating System Android / Windows 10 My Issue Ever since this god-awful update my library has been in shambles...
Community Legend
711 Views
1 replies
2 likes
PlanPremiumCountryUSDevicePablano. VLE5Operating SystemAndroid 8.1.0 My Question or IssueI have an SD card but I cannot open other to save my downloaded music there.
Plan Premium Country US Device Pablano. VLE5 Operating System Android 8.1.0 My Question or Issue I have an SD card but I cannot open other to save my downloaded music there.
Spotify Legend
806 Views
3 replies
0 likes
Plan: premiumCountry: UK Device: Samsung S10+Operating System: I've just upgraded my phone from a S8 to S10+. Then I noticed that the sound of my Spotify songs were different. When I checked the equaliser, I noticed that the bass/treble and instrumen...
Plan: premium Country: UK Device: Samsung S10+ Operating System: I've just upgraded my phone from a S8 to S10+. Then I noticed that the sound of my Spotify songs were different. W...
Spotify Legend
1885 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have used premium for years. Now suddenly, i go on holiday, to ...
None of the below information is required. However, the more you provide the easier it will be for us to try Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question...
Community Legend
508 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S7, Web PlayerOperating SystemAndroid Oreo, Windows 10 My Question or IssueI have a playlist of my favorite songs, and when I try to go to playlist radio on my phone, it says that the playlist radio isn't ava...
Plan Premium Country USA Device Samsung Galaxy S7, Web Player Operating System Android Oreo, Windows 10 My Question or Issue I have a playlist of my favorite songs, and when I t...
Community Legend
582 Views
1 replies
1 likes
Hi Guys, When I add a song to a playlist on android, I often have to navigate a bit through folders to get to the playlist I want. When adding a couple of songs this can become quite tedious. So I figured, how great would it be if, when adding a song...
Hi Guys, When I add a song to a playlist on android, I often have to navigate a bit through folders to get to the playlist I want. When adding a couple of songs this can become quite tedious...
Community Legend
491 Views
1 replies
0 likes
