Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194040 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535254 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
438451 Views
565 replies
37 likes
PlanFamily PremiumCountryCosta Rica DeviceHuawei P10 Lite Operating SystemAndroid My Question or IssueI have Spotify open and playing, then I decide to close all the apps, I see that Spotify slides and closes, but in the notification area, Spotify ke...
Plan Family Premium Country Costa Rica Device Huawei P10 Lite Operating System Android My Question or Issue I have Spotify open and playing, then I decide to cl...
Community Legend
13561 Views
1 replies
1 likes
Plan: PremiumCountry: IndiaDevice: Samsung galaxy note 5 running android pieWhenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownloading when I attempt to download them.Kindly look into t...
Plan: Premium Country: India Device: Samsung galaxy note 5 running android pie Whenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownl...
Community Legend
526 Views
1 replies
0 likes
hi guys,i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the firewall and giving the app all autkrizations but nothin...
hi guys, i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the fir...
Community Legend
541 Views
2 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy 9Operating SystemAndroid 9.1 My Question or IssueMy music randomly pauses and when I turn the screen or unlock my phone, the music starts playing again. When the screen goes dark, the music stops agai...
Plan Premium Country Philippines Device Samsung Galaxy 9 Operating System Android 9.1 My Question or Issue My music randomly pauses and when I turn the screen or unlock my phone, the...
Community Legend
678 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(Samsung Galaxy J7 PrimeOperating System(Android) My Question or IssueI cant play certain songs for no reason there is no error mesage or anything i just cant click to the specific songs they are not banned in my country...
Plan Premium Country Turkey Device (Samsung Galaxy J7 Prime Operating System (Android) My Question or Issue I cant play certain songs for no reason there is no error mesage o...
Community Legend
481 Views
1 replies
0 likes
I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it. My Question or Issue **bleep**This is so **bleep**ing frustrating. i ha...
I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it. My Qu...
Community Legend
601 Views
1 replies
0 likes
Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....
Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...
Community Legend
7442 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue when ev...
Community Legend
666 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
641 Views
1 replies
1 likes
Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugsPlanPremiumCountrySwedenDevice Operating SystemAndroid Pie My Q...
Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugs😥 Plan Pr...
Spotify Legend
32307 Views
122 replies
9 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
1015 Views
2 replies
0 likes
I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'm really not sure what's going on but would love a ...
I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'...
Visitor
8858 Views
6 replies
0 likes
Operating SystemAndroid My Question or IssueWhen adding new song to a playlist, all the playlists are now completely out of order. I have 100+ playlists, which used to be in order of date created. Now when I want to add to a certain playlist, I have ...
Operating System Android My Question or Issue When adding new song to a playlist, all the playlists are now completely out of order. I have 100+ playlists, which used to be in ord...
Casual Listener
939 Views
3 replies
6 likes
PlanPremiumCountryMexico DeviceSony xa1Operating System(, Android My Question or IssueMy liked songs doesn't sorted byname in reverse i mean i can't listen from end to top.. It doesn't work to check the sorted option to do it on reverse
Plan Premium Country Mexico Device Sony xa1 Operating System (, Android My Question or Issue My liked songs doesn't sorted byname in reverse i mean i can't listen from end to t...
Casual Listener
1573 Views
3 replies
2 likes
When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan PremiumGermanyDeviceHuawei Mate 10 proOperating SystemAndroid 9 (9.1.0.306)Android Auto 4.6.593334Spotify 8.5.23.686 This Problem is now over 1 year on my Phone.T...
When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan Premium Germany Device Huawei Mate 10 pro Operating System Android 9 (9.1.0.306) Android Au...
507 Views
0 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceAcer Chromebook 15 CB3-532Operating SystemChrome OS My Question or IssueEvery song that's played stops briefly (~1 sec) after about 10 seconds, then the rest of the song continues without problems. Happens with ...
Plan Premium Country The Netherlands Device Acer Chromebook 15 CB3-532 Operating System Chrome OS My Question or Issue Every song that's played stops briefly (~1 sec) after about 10 ...
Regular
1497 Views
8 replies
0 likes
PlanPremiumCountryPolandOperating SystemAndroid 8.1 My Question or IssueHello,I would like to know if Spotify checks if there is offline music available locally on the phone before it streams it from the Internet?I don't want to generate useless data...
Plan Premium Country Poland Operating System Android 8.1 My Question or Issue Hello, I would like to know if Spotify checks if there is offline music available locally on the phone be...
Casual Listener
481 Views
2 replies
0 likes
i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas
i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas
Community Legend
640 Views
1 replies
0 likes
PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A7 2018Operating SystemAndroid 9 My Question or IssueMy spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happens if i press 'play'. I have to drag the play point at 2:13 and above for the...
Plan Premium Country Malaysia Device Samsung Galaxy A7 2018 Operating System Android 9 My Question or Issue My spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happen...
Community Legend
616 Views
1 replies
0 likes
FreeCanadaSamsung A20 My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at beginning of song, starts at whatever time last song stopped at. I've tried changing my password...
Free Canada Samsung A20 My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at beginning of song, starts ...
Community Legend
1062 Views
1 replies
0 likes
