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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

How to remove full screen album art from lock screen?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • 753 Views
  • 0 replies
  • 0 likes
  • 753 Views
  • 0 replies
  • 0 likes

Download full album

PlanPremiumCountryGermanyDeviceHuawei P10 liteOperating SystemAndroid My Question or IssuePlease revert the f***** changes. I loved to download full albums and then shuffle all. Thats a feature my 20€ MP3-Player back in the days have had. And Spotify...

  • Newbie
  • Plan Premium Country Germany Device Huawei P10 lite Operating System Android   My Question or Issue Please revert the f***** changes. I loved to download full albums and then shuffle a...
  • 170 Views
  • 0 replies
  • 1 likes
  • 170 Views
  • 0 replies
  • 1 likes

playing saved songs on android auto no longer matches sort preference in app

going through the android auto menu and selecting to play My Songs now plays them alphebetically when in the app i have them sorted by recently added which is how they used to play before this update PlanPremiumCountryUSADevicegalaxy s10plusOperating...

  • Casual Listener
  • going through the android auto menu and selecting to play My Songs now plays them alphebetically when in the app i have them sorted by recently added which is how they used to play before this update...
  • crazer119
  • Casual Listener
  • 566 Views
  • 4 replies
  • 5 likes
  • 566 Views
  • 4 replies
  • 5 likes

Connect stopped working on my account

Android apps version 8.5.12.758 & 8.5.11.762PlanPremium for familyCountryUKDeviceHonor View 10 (Android 9) + Samsung Galaxy Note 10.1 (Android 5.1.1)Operating SystemAndroid 9 & 5.1.1 My Question or IssueToday I cannot connect to either Chromecast or ...

  • Newbie
  •  Android apps version 8.5.12.758 & 8.5.11.762 Plan Premium for family Country UK Device Honor View 10 (Android 9) + Samsung Galaxy Note 10.1 (Android 5.1.1) Operating System Android ...
  • 163 Views
  • 0 replies
  • 1 likes
  • 163 Views
  • 0 replies
  • 1 likes

Solved!! No shuffle for playlist/ artist

PlanFreeCountryIndiaDeviceOnePlus 6Operating SystemOxygenOS 9.0.6 My Question or IssueThere is no option to shuffle the playlists (created or saved)/ play queue/ artist, etc. Also no "repeat song" button is available. The only playlist with an option...

  • Casual Listener
  • Plan Free Country India Device OnePlus 6 Operating System OxygenOS 9.0.6   My Question or Issue There is no option to shuffle the playlists (created or saved)/ play queue/ artist, etc....
  • ndp3
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Podcasts randomly pausing on Android

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueEver since the recent update to the app, podcasts randomly keep pausing and it makes no difference if I have other apps running, the screen locked or no...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Google Pixel 2 Operating System Android 9   My Question or Issue Ever since the recent update to the app, podcasts randomly keep pausing and ...
  • 589 Views
  • 0 replies
  • 1 likes
  • Android
    Podcasts
  • 589 Views
  • 0 replies
  • 1 likes

Dan Carlin's hardcore history episode 50 and 51 won't playback

PlanPremiumCountryUS DeviceGoogle pixel XL 2Operating SystemAndroid 9 My Question or IssuePodcast Dan Carlin's Hardcore History episodes 50 and 51 will not playback. Believe it to be an issue on Spotify's end; I've tried restarting, clearing cache an...

  • Newbie
  •   Plan Premium Country US   Device Google pixel XL 2 Operating System Android 9   My Question or Issue Podcast Dan Carlin's Hardcore History episodes 50 and 51 will not pla...
  • Stamperman
  • Newbie
  • 605 Views
  • 1 replies
  • 1 likes
  • 605 Views
  • 1 replies
  • 1 likes

Home screen rarely changing

PlanPremiumCountry: India Device: Samsung A7 (2018)Operating System : Android Pie My Question or IssueOff Late, my Home screen seems to be rarely updating. The Recently played keeps changing and New releases keeps stacking up. But Recommended for you...

  • Regular
  • Plan Premium Country: India   Device: Samsung A7 (2018) Operating System : Android Pie   My Question or Issue Off Late, my Home screen seems to be rarely updating. The Recently play...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Recent changes to "Recently Played" functionality

PlanPremiumCountryAustraliaDeviceSamsung S8Operating SystemAndroid Pie My Question or IssueThe "Recently Played" functionality no longer shows the individual songs I have recently played. Instead it only lists the Playlist, Artist or Album name. This...

  • Regular
  •   Plan Premium Country Australia Device Samsung S8 Operating System Android Pie   My Question or Issue The "Recently Played" functionality no longer shows the individual songs I ...
  • 210 Views
  • 0 replies
  • 1 likes
  • 210 Views
  • 0 replies
  • 1 likes

How to remove saved songs?

Can we no longer remove individual songs from saved albums? I would always remove live/bonus/demo tracks that are on some albums because I'm not interested in listening to them. I'm not sure if Spotify updated the android app lately but that feature ...

  • Newbie
  • Can we no longer remove individual songs from saved albums? I would always remove live/bonus/demo tracks that are on some albums because I'm not interested in listening to them. I'm not sure if Spoti...
  • 220 Views
  • 0 replies
  • 1 likes
  • 220 Views
  • 0 replies
  • 1 likes

Locally saved albums not loading when no network

PlanPremiumDevicePixel 2Operating SystemLatest Android version My Question or IssueWhen I'm in a remote location with no Wi-Fi or Mobile network I'm not able to to load my locally downloaded album list. Weirdly, it works for the playlists I downloade...

  • Newbie
  •  Plan Premium Device Pixel 2 Operating System Latest Android version    My Question or Issue When I'm in a remote location with no Wi-Fi or Mobile network I'm not able to to lo...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

client is getting worse and worse

PlanPremiumCountrygermanyDevicexperia xz1Operating Systemandroid 9 My Question or Issuei have been using spotify for several years now and although the client lacked some basic functions i got used to it.very basic and very annoying and very hard to ...

  • Newbie
  • Plan Premium Country germany Device xperia xz1 Operating System android 9   My Question or Issue i have been using spotify for several years now and although the client lacked some bas...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Like/dislike songs and artists doesn't work with Google Assistant

I'm using Spotify on a Google Pixel 3A According to Google documentation, it should be possible to like or dislike songs via Google Assistant, bit it doesn't work. Spotify app will open but then nothing happens.This is a very useful feature why doesn...

  • Casual Listener
  • I'm using Spotify on a Google Pixel 3A According to Google documentation, it should be possible to like or dislike songs via Google Assistant, bit it doesn't work. Spotify app will open but then noth...
  • 360 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 360 Views
  • 0 replies
  • 0 likes

Play just songs where certain Artists appears, even if is not of his/her own album

PlanPremiumCountryMéxico DeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueIs there a way to play just the songs of certain artist, including where he/she appears in other artist's albums? For example, Ariana Grande appears in C...

  • Newbie
  • Plan Premium Country México  Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue Is there a way to play just the songs of certain artist, including ...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Albums displayed twice

PlanFree/PremiumCountryGermanyDeviceSamsung Galaxy 7Operating System My Question or Issue For some bands, spotify shows every album twice. With each number of song being presented as a single album, which makes scrolling through the artist's collecti...

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  • Newbie
  •     Plan Free/Premium Country Germany Device Samsung Galaxy 7 Operating System     My Question or Issue   For some bands, spotify shows every album twice. With e...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

PROBLEM WITH DOWNLOADING

I have a Croatian phone and i cant download Spotify in Croatia but i moved to Norway i had spotify and last update glitched so i wanted to reinstall and now i cant download it says this application is not available in your country. PlanFreeCountryNor...

  • Newbie
  • I have a Croatian phone and i cant download Spotify in Croatia but i moved to Norway i had spotify and last update glitched so i wanted to reinstall and now i cant download it says this application i...
  • songassistant
  • Composer
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download option gone

PlanPremiumCountryCanadaDevice(Samsung Galaxy S8)My Question or IssueWhy is the download option gone for individual songs, I have to download the entire album or playlist now? Why limit what brings customers to Spotify? False advertising.

  • Casual Listener
  • Plan Premium Country Canada Device (Samsung Galaxy S8) My Question or Issue Why is the download option gone for individual songs, I have to download the entire album or playlist now? Why limit...
  • BGBrereton
  • Music Fan
  • 3678 Views
  • 5 replies
  • 1 likes
  • d
  • 3678 Views
  • 5 replies
  • 1 likes

Daily Mixes haven't changed in a month

PlanFreeCountryIndiaDeviceOnePlus5Operating SystemAndroid 9.0My Question or IssueI've run into this very weird issue with Spotify on my phone. My Daily Mixes haven't changed at all in the last 2 months or so. The songs, their order, nothing changes. ...

  • Visitor
  • Plan Free Country India Device OnePlus5 Operating System Android 9.0 My Question or Issue I've run into this very weird issue with Spotify on my phone. My Daily Mixes haven't changed at all ...
  • 266 Views
  • 0 replies
  • 1 likes
  • 266 Views
  • 0 replies
  • 1 likes

All songs option?

This is confusing. I can't seem to find the "all songs" option. The only options are Artists and Albums. Is there any way to get back all songs list back in my library again? It's what I mostly use when I can't figure out a certain artist or album I ...

  • Casual Listener
  • This is confusing. I can't seem to find the "all songs" option. The only options are Artists and Albums. Is there any way to get back all songs list back in my library again? It's what I mostly use w...
  • EddieB1207
  • Casual Listener
  • 461 Views
  • 2 replies
  • 1 likes
  • 461 Views
  • 2 replies
  • 1 likes

Track information is out of sync (BT)

HiI'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car.But the p...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track in...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes