Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryPortugalOperating SystemAndroid I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10 seconds to open an album!!), and I assume that this bug is triggered ...
Plan Premium Country Portugal Operating System Android I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10...
Newbie
432 Views
2 replies
0 likes
PlanPremiumCountryFinlandDeviceSamsung Galaxy Note10+Operating SystemAndroid Pie 9 My Question or IssueSpotify keeps pausing randomly, this happens with both of my headphones (Bose QC35II and AKG earphones). I reinstalled Spotify and restarted my pho...
Plan Premium Country Finland Device Samsung Galaxy Note10+ Operating System Android Pie 9 My Question or Issue Spotify keeps pausing randomly, this happens with both of my headphones...
Spotify Star
2517 Views
3 replies
0 likes
PlanremiumCountryTurkeyDeviceXiaomi Mi A8Operating System Android 9 My Question or IssueWhen I tap share button in app, I can not see share on Instagram stories options. Here is the screenshot. I need help about this
Plan remium Country Turkey Device Xiaomi Mi A8 Operating System Android 9 My Question or Issue When I tap share button in app, I can not see share on Instagram stories options....
Casual Listener
667 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Newbie
1049 Views
3 replies
1 likes
PlanPremiumCountryFranceDeviceHuawei Mate 20Operating SystemAndroid 9 Hello everyone,I have an issue with the sorting of my playlists. When I sort them by artists it's fine everything is in order: sorted by album, and the titles are sorted just like ...
Plan Premium Country France Device Huawei Mate 20 Operating System Android 9 Hello everyone, I have an issue with the sorting of my playlists. When I sort them by artists it's fine e...
309 Views
0 replies
2 likes
Hello everyone,,I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A couple months of this and I still h...
Hello everyone,, I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I th...
Regular
431 Views
1 replies
1 likes
I've listened to a few commedy shows on Spotify and really enjoyed them. Unfortunately, these "tracks" are being added to automatic playlists like "Your Summer Rewind" or "Your Top Songs 2017". Is there anyway to remove them from the list? It's great...
I've listened to a few commedy shows on Spotify and really enjoyed them. Unfortunately, these "tracks" are being added to automatic playlists like "Your Summer Rewind" or "Your Top Songs 2017". Is th...
Casual Listener
2040 Views
2 replies
3 likes
Plan PremiumCountryUK DevicePixel 3AOperating SystemAndroid 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected "Don't show notifications at all" under the lock screen preferences in my device settings.If I...
Plan Premium Country UK Device Pixel 3A Operating System Android 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected...
Regular
1603 Views
4 replies
0 likes
PlanPremiumCountryIndonesia DeviceREDMI K20 proOperating SystemAndroid 9 My Question or IssueWhenever I use Spotify in my car and a call comes in, the music will stop for a second then continue playing. My ringtone didn't play and there was nothing o...
Plan Premium Country Indonesia Device REDMI K20 pro Operating System Android 9 My Question or Issue Whenever I use Spotify in my car and a call comes in, the music will stop fo...
Spotify Legend
1203 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDeviceMicrosoft Xbox One, Samsung Galaxy J7 AndroidOperating SystemAndroid OS 7.1.1 My Question or IssueI can't change the volume from my Xbox one, even while listening to music on it. I can only change the volume from my ...
Plan Free Country United States Device Microsoft Xbox One, Samsung Galaxy J7 Android Operating System Android OS 7.1.1 My Question or Issue I can't change the volume from my Xbox one...
Spotify Legend
11410 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or Issueapp had started stopping through songs, crashing etc. I uninstalled it and now can't reinstall 'waiting for download'. Found out about clearing cache etc afte...
Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue app had started stopping through songs, crashing etc. I uninsta...
Spotify Legend
433 Views
1 replies
1 likes
PlanPremium/Family PlanCountryUSADeviceSamsung Galaxy S10Operating SystemWindows 10Spotify VersionMobile: 8.5.21.754/Desktop 1.1.14.475.g566c8bebMy Question or IssueOkay so I am completely at my wit's end here. I have followed every instruction to th...
Plan Premium/Family Plan Country USA Device Samsung Galaxy S10 Operating System Windows 10 Spotify Version Mobile: 8.5.21.754/Desktop 1.1.14.475.g566c8beb My Question or Issue Okay so...
345 Views
0 replies
0 likes
PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid Oreo 8.0.0 hi everyonei've read this article https://support.spotify.com/us/using_spotify/features/listen-to-local-files/ about how to add your local files to pc and mobile devices but the probl...
Plan Premium Device Huawei P10 Lite Operating System Android Oreo 8.0.0 hi everyone i've read this article https://support.spotify.com/us/using_spotify/features/listen-to-loc...
487 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceOnePlus 6TOperating SystemAndroid Pie 9 My Question or IssueI cannot seem to get Spotify connected to my Google Clock app. I've tried restarting the phone, reinstalling Spotify and clearing the cache in between. ...
Plan Premium Country United Kingdom Device OnePlus 6T Operating System Android Pie 9 My Question or Issue I cannot seem to get Spotify connected to my Google Clock app. I've tried re...
818 Views
0 replies
4 likes
With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.
With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.
277 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceEonon GA2178 Operating SystemAndriod 9My Question or IssueI have a car stereo that runs on android 9. I downloaded spotify on it and the app works fine most of the time. The issue I have is that it plays my downloaded playl...
Plan Premium Country USA Device Eonon GA2178 Operating System Andriod 9 My Question or Issue I have a car stereo that runs on android 9. I downloaded spotify on it and the app works fi...
313 Views
0 replies
0 likes
Hello, It has been a few week since I have got issues with daily mix. In fact, the songs just play randomly. I have been trying to stop it by going into the parameter without finding the double arrows. And even when I find it, it is gray and I can't ...
Hello, It has been a few week since I have got issues with daily mix. In fact, the songs just play randomly. I have been trying to stop it by going into the parameter without finding the doubl...
Spotify Legend
2013 Views
5 replies
0 likes
PlanPremiumCountryUkDeviceAll My Question or IssueMy playlists keep changing order. All albums in my playlists are going back to front, and then the songs seem to play in a random order from said album. To fix, everytime I open the playlist if I've p...
Plan Premium Country Uk Device All My Question or Issue My playlists keep changing order. All albums in my playlists are going back to front, and then the songs seem to play in a rando...
546 Views
0 replies
0 likes
PlanPremiumCountry Device Operating System My Question or IssueHome album artworks are too big! How to solve it?? Let me know the solution. Thanks.
Plan Premium Country Device Operating System My Question or Issue Home album artworks are too big! How to solve it?? Let me know the solution. Thanks.
253 Views
0 replies
0 likes
Why "play on spotify" button is not present on Instagram. I have tried to uninstall and reinstall Spotify and Instagram both.even I had sacrificed my downloads after resetting my phone. Although JioSaavn -a music streaming app in India is showing tha...
Why "play on spotify" button is not present on Instagram. I have tried to uninstall and reinstall Spotify and Instagram both.even I had sacrificed my downloads after resetting my phone. Although JioS...
Spotify Star
412 Views
1 replies
0 likes
