Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5902 Views

0 replies

7 likes

  • 5902 Views
  • 0 replies
  • 7 likes

Google Assistant not playing personal playlist

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHi, For some reason whenever I ask google to play my spotify playlist it plays a random playlist of the same name. I have tried many different iterations of playlist ...

Newbie

Plan Premium Country UK Device Huawei P20 Pro Operating System Android   My Question or Issue Hi,    For some reason whenever I ask google to play my spotify playlist it pl...

HeyJasmine

Casual Listener

12283 Views

3 replies

7 likes

Google Assistant
voice command
  • 12283 Views
  • 3 replies
  • 7 likes

Superuser Contribution Won't stay logged in

For some reason my Spotify wont stay logged in!Which is so annoying because then it deletes all my downloaded music every time!!I've tried reinstalling the app but didn't help:(Any ideas?Thank you!

Newbie

For some reason my Spotify wont stay logged in! Which is so annoying because then it deletes all my downloaded music every time!! I've tried reinstalling the app but didn't help:( Any ideas? Than...

Petya

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

"Add song to playlist" - playlists unordered

Operating SystemAndroid My Question or IssueWhen adding new song to a playlist, all the playlists are now completely out of order. I have 100+ playlists, which used to be in order of date created. Now when I want to add to a certain playlist, I have ...

Music Fan

Operating System Android   My Question or Issue When adding new song to a playlist, all the playlists are now completely out of order.   I have 100+ playlists, which used to be in ord...

StopAfterTrack

Casual Listener

761 Views

3 replies

6 likes

  • 761 Views
  • 3 replies
  • 6 likes

Can't download playlists suddenly

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid Oreo My Question or IssueThis is something that's just started happening. On my phone (Samsung S10) if I try to download a playlist I just get a message "You discovered a Premium Feature! G...

Newbie

Plan Premium Country UK Device Samsung S10 Operating System Android Oreo   My Question or Issue This is something that's just started happening.  On my phone (Samsung S10) if...

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Downloaded playlists internal storage only

PlanPremiumCountry DeviceMotorola G5SPlusOperating SystemAndroid 8.1My Question or IssueDownloaded playlists are no longer being saved to my 64GB SD card, even when there is 50Gb available space. It instead is filling up my internal storage which has...

Casual Listener

Plan Premium Country   Device Motorola G5SPlus Operating System Android 8.1 My Question or Issue Downloaded playlists are no longer being saved to my 64GB SD card, even when there is 50...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Solved!! How do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10.774)

PlanPremiumCountryAustraliaDeviceSamsung Galaxy A20Operating SystemAndroid My Question or IssueHow do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10.774)

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy A20 Operating System Android   My Question or Issue How do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10...

Phoenixfray

Casual Listener

1632 Views

2 replies

0 likes

  • 1632 Views
  • 2 replies
  • 0 likes

Music constantly stops on Android and connection to chromecast is lost

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9 Kernel 4.9.59-15776989 Operating SystemAndroid My Question or IssueWhen my music is playing while my phone is connected to my Bluetooth headset, it constantly stopt the music and I have to restart it. ...

Visitor

Plan Premium Country Belgium Device Samsung Galaxy S9 Kernel 4.9.59-15776989   Operating System Android    My Question or Issue When my music is playing while my phone is co...

591 Views

0 replies

0 likes

Android
bluetooth
music stops
  • 591 Views
  • 0 replies
  • 0 likes

App is crushing when i try to open albums tab.

PlanPremiumDeviceZiaomi redmi 3 proOperating SystemAndroid 5.1.1 Lollipop My Question or IssueApp is crushing when i try to open albums tab.Reinstal did not help.

Newbie

Plan Premium Device Ziaomi redmi 3 pro Operating System Android 5.1.1 Lollipop   My Question or Issue App is crushing when i try to open albums tab. Reinstal did not help.  

279 Views

0 replies

1 likes

  • 279 Views
  • 0 replies
  • 1 likes

Bluetooth Car Control - Can't Skip Tracks Huawei P20 Pro

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemEMUI 9.0.0, Android vers 9 My Question or IssueSince the last 2 updates, I cannot skip tracks using Bluetooth from the steering wheel when using a Huawei P20 Pro. Spotify updated to 8.5.10.774 b...

Casual Listener

Plan Premium Country UK Device Huawei P20 Pro Operating System EMUI 9.0.0, Android vers 9   My Question or Issue Since the last 2 updates, I cannot skip tracks using Bluetooth from the...

Alderado

Newbie

755 Views

1 replies

3 likes

  • 755 Views
  • 1 replies
  • 3 likes

Spotify Codes not working

I have updated my Spotify to the newest version just today and the camera scanner for the spotify codes still isnt showing upPlanPremiumCountryAustraliaDeviceSamsung J3 2016Operating SystemAndroid

Newbie

I have updated my Spotify to the newest version just today and the camera scanner for the spotify codes still isnt showing up Plan Premium Country Australia Device Samsung J3 2016 Operating Sy...

867 Views

0 replies

0 likes

  • 867 Views
  • 0 replies
  • 0 likes

All Songs in Library

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhat happened to the list of all songs in your library? How can I access that on the app?

Regular

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue What happened to the list of all songs in your library? How can I access that...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Solved!! Problem to filter albums on the library after update 8.5.9.737

PlanPremiumCountryBrazilDeviceSony Xperia XOperating SystemAndroid 8.0.0My Question or Issue The "filter" option appears, but nothing happens when I click (the screenis fine)

Casual Listener

Plan Premium Country Brazil Device Sony Xperia X Operating System Android 8.0.0 My Question or Issue  The "filter" option appears, but nothing happens when I click (the screen is fine)

Bittencourt

Spotify Star

822 Views

5 replies

0 likes

  • 822 Views
  • 5 replies
  • 0 likes

songs not visible on artist page

PlanPremiumCountryFinlandDeviceHuawei Honor 7Operating SystemAndroid I usually listen to my music either through the full songs list or the artist pages in my library. The former still works just fine, but for some reason the artist page no longer sh...

Casual Listener

  Plan Premium Country Finland Device Huawei Honor 7 Operating System Android     I usually listen to my music either through the full songs list or the artist pages in my l...

863 Views

0 replies

0 likes

  • 863 Views
  • 0 replies
  • 0 likes

Superuser Contribution App crashes android

Premium userCountryUKDeviceOnePlus three plusOperating SystemAndroid pie, though this issue occurred before I updated it My Question or IssueApp crashes when trying to share a song. Just really strange

Newbie

Premium user Country UK Device OnePlus three plus Operating System Android pie, though this issue occurred before I updated it   My Question or Issue App crashes when trying to share a ...

Petya

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

[Android Auto] Discover Weekly plays songs that I've disliked on Windows/Android

PlanPremiumCountryCanadaDeviceAndroid Auto (Golf 2019) My Question or IssueOn my Windows Spotify app or my Android spotify app, my discover weekly only plays songs that haven't been disliked. However, on my Android Auto, my discover weekly will play ...

Newbie

Plan Premium Country Canada Device Android Auto (Golf 2019)   My Question or Issue On my Windows Spotify app or my Android spotify app, my discover weekly only plays songs that have...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

Desktop and Android app wont connect, and both have different Discover Weekly Playlists

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8 and Desktop computerOperating SystemAndroid and Windows 10 My Question or IssueDesktop and Android app wont connect to each other, and both have different Discover Weekly Playlists. I logged in and out o...

Newbie

  Plan Premium Country Canada Device Samsung Galaxy 8 and Desktop computer Operating System Android and Windows 10   My Question or Issue Desktop and Android app wont connect to ...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Multiple Ad Issues

Plan - FreeCountry - CanadaDevice - Moto g4Operating System - Android 7.1.x?My Question or Issue Over the last week I've experience an extreme uptick in ad irregularities. - 3 to 4 non video ads playing in a row- Multiple non-video ads every 10 minut...

Visitor

  Plan - Free Country - Canada Device - Moto g4 Operating System - Android 7.1.x? My Question or Issue   Over the last week I've experience an extreme uptick in ad irr...

user-removed

Not applicable

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Solved!! No songs and Playlists empty

PlanFreeCountryTurkeyDeviceLG G2Operating SystemAndroid Lollipop My Question or IssueAny playlist I click on is empty, I can't search for any songs, there is pretty much nothing on the app. I can only see a song if I open it on my computer and it sho...

Casual Listener

  Plan Free Country Turkey Device LG G2 Operating System Android Lollipop   My Question or Issue Any playlist I click on is empty, I can't search for any songs, there is pretty m...

ReddVV

Casual Listener

2953 Views

1 replies

0 likes

  • 2953 Views
  • 1 replies
  • 0 likes

Recently Played not in 'Your Library' anymore?

PlanPremiumCountryNetherlandsDeviceGalaxy S9Operating SystemAndroid 9 My Question or IssueSo a recent updated changed the UI which makes it more.. annoying to use, because I mainly used the 'Recently Played' in 'Your Library' but it is gone now? It i...

Casual Listener

Plan Premium Country Netherlands Device Galaxy S9 Operating System Android 9   My Question or Issue So a recent updated changed the UI which makes it more.. annoying to use, because I ...

crackling

Casual Listener

1474 Views

5 replies

4 likes

  • 1474 Views
  • 5 replies
  • 4 likes

Liked Songs last song cut off

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8.0.0 My Question or IssueIn my Liked Songs when I have something in the search bar the last song gets cut off.

Regular

Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8.0.0   My Question or Issue In my Liked Songs when I have something in the search bar the last...

485 Views

0 replies

1 likes

  • 485 Views
  • 0 replies
  • 1 likes