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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35992 Views
  • 64 replies
  • 25 likes
  • 35992 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Shuffle all downloaded songs

Why can't I view and shuffle all my downloaded songs? Every music player I have ever used has had this option to view all songs and organize by artist. Please don't tell me to hit "liked songs," this is not the tab I want. And I don't want to spend h...

  • Newbie
  • Why can't I view and shuffle all my downloaded songs? Every music player I have ever used has had this option to view all songs and organize by artist.    Please don't tell me to hit "lik...
  • 289 Views
  • 0 replies
  • 3 likes
  • 289 Views
  • 0 replies
  • 3 likes

Start playing some music to connect to a device.

DeviceAndroid 9Operating SystemAndroid One 9 My Question or IssueWhy do I have to have a song playing before I'm able to connect to a chromecast? How to reproduce:Open Spotify App on phone.Navigate to connected devices and select your Chromecast devi...

  • Casual Listener
  • Device Android 9 Operating System Android One 9   My Question or Issue Why do I have to have a song playing before I'm able to connect to a chromecast?   How to reproduce: Open Spo...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android "updates" remove basic functions

Hi Spotify, What the f*** are you doing? In latest android version it's not even possible to sort Albums by date. This is really basic stuff! How can I locate my latest additions? regards,ZS

  • Music Fan
  • Hi Spotify,   What the f*** are you doing? In latest android version it's not even possible to sort Albums by date. This is really basic stuff!  How can I locate my latest additions? &nb...
  • Michaelkmd2
  • Music Fan
  • 448 Views
  • 2 replies
  • 4 likes
  • 448 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Problemas con bluetooth

Buenos días, soy un cliente premium y tengo un galaxy s8 + .. desde hace una semana, cada vez que tengo Spotify en cualquier altavoz, cuando bloqueo el movil la música se para, y al desbloquearlo, se escucha de nuevo. Solamente me pasa.con Spotify, y...

  • Newbie
  •   Buenos días, soy un cliente premium y tengo un galaxy s8 + .. desde hace una semana, cada vez que tengo Spotify en cualquier altavoz, cuando bloqueo el movil la música se para, y al desbloque...
  • Guido
  • Spotify Legend
  • 3000 Views
  • 1 replies
  • 0 likes
  • 3000 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast not working

PlanPremiumCountryEgyptDeviceLenovo S90Operating SystemAndroid 5.0.2 My Question or IssueNothing comes up when I search for any Podcast by name (e.g. Ear Biscuits), and when I just search for podcast as a category nothing comes up.

  • Newbie
  • Plan Premium Country Egypt Device Lenovo S90 Operating System Android 5.0.2   My Question or Issue Nothing comes up when I search for any Podcast by name (e.g. Ear Biscuits), and when...
  • Guido
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

No longer works with Google Alarm Clock

PlanPremiumCountryUSA DevicePixel 3XLOperating SystemAndroid 9.0 My Question or IssueRecently the Spotify application is not playing through the Google alarm clock. I can set the alarm to link with Spotify and it works but once spotify closes down in...

  • Regular
  • Plan Premium Country USA   Device Pixel 3XL Operating System Android 9.0   My Question or Issue Recently the Spotify application is not playing through the Google alarm clock. I ...
  • 696 Views
  • 0 replies
  • 18 likes
  • Alarm
  • 696 Views
  • 0 replies
  • 18 likes

Superuser Contribution Back button not working unless full app open

PlanPremiumCountryU.S DeviceGalaxy s9 Operating SystemAndroid v9, Pie My Question or IssueI've seen threads about this however they're marked "solved" and nothing has worked for mine. The back button doesn't work in lock screen, from the notification...

  • Newbie
  • Plan Premium Country U.S  Device Galaxy s9    Operating System Android v9, Pie   My Question or Issue I've seen threads about this however they're marked "solved" and n...
  • Guido
  • Spotify Legend
  • 842 Views
  • 1 replies
  • 0 likes
  • 842 Views
  • 1 replies
  • 0 likes

Missing "Liked Songs" Playlist

PlanFreeCountryIndiaDeviceOnePlus 7 ProOperating SystemAndroid 9 Pie - Oxygen OS 9.5.8.GM21AA My Question or IssueI had saved a lot of my favorite songs by pressing the "heart" icon on the corresponding song that I liked. So this automatically added ...

  • Newbie
  • Plan Free Country India Device OnePlus 7 Pro Operating System Android 9 Pie - Oxygen OS 9.5.8.GM21AA   My Question or Issue I had saved a lot of my favorite songs by pressing the "hear...
  • 1465 Views
  • 0 replies
  • 2 likes
  • 1465 Views
  • 0 replies
  • 2 likes

New app ridiculous

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 238 Views
  • 0 replies
  • 2 likes
  • 238 Views
  • 0 replies
  • 2 likes

Daily mix not accessible

PlanFreeCountry DeviceLG G5Operating SystemAndroid 8 My Question or IssueDaily mix is not working on my phone anymore, it works fine on the desktop version. The daily mix does not show on home anymore neither does the whole "made for you" section. If...

  • Newbie
  •   Plan Free Country   Device LG G5 Operating System Android 8   My Question or Issue Daily mix is not working on my phone anymore, it works fine on the desktop version. The ...
  • 268 Views
  • 0 replies
  • 1 likes
  • 268 Views
  • 0 replies
  • 1 likes

no "start radio" button from Album

Today I realised that on the web player I can start a radio off an Album but I can't do it on phone Android app (updated)... another annoying non-sense glitch. I'll stick with Google Play Music at the moment, non funny glitches so far!I'm findind too...

  • Music Fan
  • Today I realised that on the web player I can start a radio off an Album but I can't do it on phone Android app (updated)... another annoying non-sense glitch. I'll stick with Google Play Music at th...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Solved!! Spotify not an option in Android Auto

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroidMy Question or IssueOK new to spotify and I purchased the premium plan but Spotify is not an option in Android Auto. It is just not there. When I say "Hey Google play Spotify" while in my car w...

  • Newbie
  • Plan Premium Country USA Device Pixel 2 Operating System Android My Question or Issue OK new to spotify and I purchased the premium plan but Spotify is not an option in Android Auto.  I...
  • me4175
  • Casual Listener
  • 32409 Views
  • 2 replies
  • 4 likes
  • 32409 Views
  • 2 replies
  • 4 likes

Nothing loads and the app crashes everytime I try and use it

Have a premium Spotify account on an Honor 10 Lite. Most times I open the app its just a black screen that eventually freezes my phone. If the homepage loads and I try to navigate to anything it's just the green loading circle until again my phone fr...

  • Newbie
  • Have a premium Spotify account on an Honor 10 Lite. Most times I open the app its just a black screen that eventually freezes my phone. If the homepage loads and I try to navigate to anything it's ju...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

lost the option to play all offline music on android

I have Spotify 8.5.10.774 on Android.In previous versions I could go to all songs under 'your library' and from there I could play all my music, meaning all song's I liked and were downloaded to my mobile.This option seems to have disappeared. How ca...

  • Regular
  • I have Spotify 8.5.10.774 on Android. In previous versions I could go to all songs under 'your library' and from there I could play all my music, meaning all song's I liked and were downloaded to my...
  • DanifC
  • Composer
  • 495 Views
  • 3 replies
  • 1 likes
  • 495 Views
  • 3 replies
  • 1 likes

Unsorted playlist when adding a song

DeviceHuawei P20Operating SystemAndroid 8.1.0 My Question or IssueIf I want to add a song to a playlist the playlists are not sorted in the selection list. Before the update the playlists were sorted the way I arranged them.

  • Casual Listener
  •     Device Huawei P20 Operating System Android 8.1.0   My Question or Issue If I want to add a song to a playlist the playlists are not sorted in the selection list. Before the...
  • 244 Views
  • 0 replies
  • 1 likes
  • 244 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution How does one toggle Shuffle Play on and off in the Android mobile app?

PlanFreeCountry - United States DeviceGoogle Pixel 3 XLOperating SystemAndroid 9Spotify mobile app version: 8.5.10.774 My Question or IssueHow does one toggle Shuffle Play on and off in the Android mobile app?The Support Page States:To turn Shuffle o...

  • Regular
  • Plan Free Country - United States   Device Google Pixel 3 XL Operating System Android 9 Spotify mobile app version: 8.5.10.774   My Question or Issue How does one toggle Shuf...
  • Peter
  • Spotify Legend
  • 1415 Views
  • 5 replies
  • 0 likes
  • 1415 Views
  • 5 replies
  • 0 likes

Spotify keeps disconnecting, other apps etc. keep working.

PlanPremiumCountryTurkeyDevices9+Operating System My Question or IssueWhen im at home network everything is okay with spotify. But when im at work spotify keeps disconnecting from network. And yes only spotify disconnects, every other thing keeps wor...

  • Newbie
  • Plan Premium Country Turkey Device s9+ Operating System     My Question or Issue When im at home network everything is okay with spotify. But when im at work spotify keeps disconn...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Plays the music for a few seconds and stops.

PlanPremiumCountryArgentinaDevice Samsung Galaxy S6 EdgeOperating SistemAndroid 7.0 My Question or IssueWhen i press play and im using the phone is everything fine, but i block the phone and plays the music a few seconds and stops. It's really frustr...

  • Newbie
  •   Plan Premium Country Argentina Device  Samsung Galaxy S6 Edge Operating Sistem Android 7.0   My Question or Issue When i press play and im using the phone is everything fi...
  • Jᴀᴄᴋ
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Plays first song in list instead of next song in list

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueWhenever I navigate to the artists tab or the album tab and I click on a song to play, instead of playing the next song in the list after the song is ...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Whenever I navigate to the artists tab or the album tab and I click on a s...
  • mnelson47
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Android playlist folder order incorrect

Hey, it seems that the issue identified in this posthttps://community.spotify.com/t5/Android/Spotify-playlists-folders-order-isn-t-synced-between-Windows/m-p/4694209 Doesn't have a solution now on the new Android app design. The only option at the to...

  • Music Fan
  • Hey, it seems that the issue identified in this post https://community.spotify.com/t5/Android/Spotify-playlists-folders-order-isn-t-synced-between-Windows/m-p/4694209   Doesn't have a solutio...
  • 275 Views
  • 0 replies
  • 2 likes
  • 275 Views
  • 0 replies
  • 2 likes