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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850291 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850291 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16790 Views
  • 3 replies
  • 0 likes
  • 16790 Views
  • 3 replies
  • 0 likes

Single track repeat not working

PlanPremium Country GERDeviceSony Xperia XZ3Operating System Android 9 My Question or Issue The repeat button changes from repeat all to off. Thus single track repeat unavailable. Spotifys latest version. Tested in several playlists and other environ...

  • Newbie
  • P lan Premium  Country  GER Device Sony Xperia XZ3 Operating System  Android 9   My Question or Issue  The repeat button changes from repeat all to off.  Thus...
  • 163 Views
  • 0 replies
  • 1 likes
  • 163 Views
  • 0 replies
  • 1 likes

[Bug] Album 'Recently Played' broken/ disordered

PlanPremiumCountry UKDeviceOneplus 3TOperating SystemAndroid 9 My Question or Issue Hi,When I filter my 'recently played' albums, they come up in a completely random order which does not correspond to the order I listened in.I know my account is not ...

  • Casual Listener
  • Plan Premium Country  UK Device Oneplus 3T Operating System Android 9   My Question or Issue  Hi, When I filter my 'recently played' albums, they come up in a completely ran...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Emojis in Playlist description not displayed (Android)

PlanFree/PremiumCountry Germany DeviceHuawei P20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I put emojis in my playlist desricption and it's well displayed on my desktop Spotify Version (Windows 10), but the icons...

  • Roadie
  • Plan Free/Premium Country Germany   Device Huawei P20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I put emojis in my playlist desri...
  • Brunelicia
  • Community Legend
  • 983 Views
  • 1 replies
  • 0 likes
  • 983 Views
  • 1 replies
  • 0 likes

App Crashes Immediately Upon Opening

PlanPremium - Family Country USA DeviceLG G6 Operating SystemAndroid My Question or IssueI am attempting to run Spotify version 8.4.91.861. However, immediately after the app opens, it crashes. I have attempted several re-installs at this point, each...

  • Newbie
  • Plan Premium - Family   Country  USA   Device LG G6   Operating System Android   My Question or Issue I am attempting to run Spotify version 8.4.91.861. However,...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Android app problems

PlanPremiumCountry CanadaDeviceSamsung S9Operating SystemAndroid 8.0.0 My Question or IssueMy playback is garbage Constantly stopping and starting songs while listening, even downloaded ones , takes forever to load any of the pages, (playlists, artis...

  • Newbie
  • Plan Premium Country  Canada Device Samsung S9 Operating System Android 8.0.0   My Question or Issue My playback is garbage  Constantly stopping and starting songs while lis...
  • Mantisentil
  • Community Legend
  • 365 Views
  • 1 replies
  • 1 likes
  • 365 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline mode with Android Auto

PlanPremiumCountry USADevicePixel (Original)Operating SystemAndroid 9.0 My Question or Issue As of Android Auto's 11/29 update, I can no longer control Spotify through Android Auto (A.A.) in offline mode. If I initiate it on my phone, either before o...

  • Regular
  • Plan Premium Country  USA Device Pixel (Original) Operating System Android 9.0   My Question or Issue  As of Android Auto's 11/29 update, I can no longer control Spotify thro...
  • Peter
  • Spotify Legend
  • 9323 Views
  • 39 replies
  • 36 likes
  • 9323 Views
  • 39 replies
  • 36 likes

Grey Songs on my phone

Hello Friends and Spotify Family So I had this problem last time and I don't remember how I fixed it.So I downloaded some songs from the web back when I didnt have premium. I have the songs on my computer and it plays but when I use it on my phone th...

  • Newbie
  • Hello Friends and Spotify Family So I had this problem last time and I don't remember how I fixed it. So I downloaded some songs from the web back when I didnt have premium. I have the songs on my c...
  • songassistant
  • Composer
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Spotify is constantly deleting my downloads

Spotify is regularly (few times a month) deleting my downloaded albums. Today, it happened again, but when I want to download them, it also saves them to my songs. Any suggestions?

  • Visitor
  • Spotify is regularly (few times a month) deleting my downloaded albums. Today, it happened again, but when I want to download them, it also saves them to my songs. Any suggestions?
  • Noah
  • Spotify Star
  • 110 Views
  • 1 replies
  • 1 likes
  • 110 Views
  • 1 replies
  • 1 likes

"Songs" tab not visible on Android 8.4.91.861

PlanPremiumCountryPoland DeviceAlcatel PIXI 4 7''Operating SystemAndroid My Question or Issue I am having issue with browsing My Library. I am using:1. Alcatel 7'' tablet with Android and Spotify version 8.4.91.8612. Xiaomi Mi A1 phone with Android a...

  • Casual Listener
  • Plan Premium Country Poland   Device Alcatel PIXI 4 7'' Operating System Android   My Question or Issue  I am having issue with browsing My Library. I am using: 1. Alcatel ...
  • Tarkis
  • Casual Listener
  • 1088 Views
  • 5 replies
  • 2 likes
  • 1088 Views
  • 5 replies
  • 2 likes

Can't share to Instagram

PlanPremiumCountry DeviceGalaxy S9+ My Question or Issue Can't share my music to instagram, both accounts are linked to the same facebook. This is hapening since my previous phone, the J7 Pro. Please help, I just changed my phone just to flex my good...

  • Visitor
  •   Plan Premium Country   Device Galaxy S9+   My Question or Issue  Can't share my music to instagram, both accounts are linked to the same facebook. This is hapening sinc...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Music stop when msg notifications pop up

I have Spotify on my huawei p20 android and every time I receive a msg or some notifications (but not all notifications, as for Facebook and Instagram) the music stop and I have to press play to listen the music again and again... I've tried to reins...

  • Newbie
  • I have Spotify on my huawei p20 android and every time I receive a msg or some notifications (but not all notifications, as for Facebook and Instagram) the music stop and I have to press play to list...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

App automatically logs off while I'm listening

Spotify is logging off like every 10-15 minutes, even when I'm using it and listening to music, it's super annoying. Sometimes app stops working, and while trying to log me off, it just crashes. PlanPremiumCountry Lithuania DeviceHuawei mate pro 20Op...

  • Newbie
  • Spotify is logging off like every 10-15 minutes, even when I'm using it and listening to music, it's super annoying.  Sometimes app stops working, and while trying to log me off, it just crashes...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

How to use Mobile & Desktop...

PlanPremiumCountryUSA DeviceGoogle Pixel XL 2 - HP LaptopOperating SystemAndroid 9 - Windows 10My Question or IssueI like to use my phone to listen to podcasts on my commute. I also like to use my laptop to listen to music while at work during the da...

  • Regular
  • Plan Premium Country USA  Device Google Pixel XL 2 - HP Laptop Operating System Android 9 - Windows 10 My Question or Issue I like to use my phone to listen to podcasts on my commute.&n...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Shuffle play on version 29 Jan 2019 with Premium

PlanPremiumCountryFinlandDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueSince updating to the latest version of the Spotify app on Android, I cannot change/remove the Shuffle play function; nothing happens when I press the selectio...

  • Casual Listener
  • Plan Premium Country Finland Device Samsung Galaxy 7 Operating System Android   My Question or Issue Since updating to the latest version of the Spotify app on Android, I cannot chang...
  • Helka70
  • Casual Listener
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Spotify app seems to crash when music plays over bluetooth

PlanPremium FamilyCountry GermanyDeviceNokia 7.1Operating SystemAndroid 9 Hi,when I use the Spotify android app in my car with a bluetooth connection I get the following error. The App is still working and when I press warten/wait the app is working ...

Screenshot_20190208-071150.png
  • Newbie
  • Plan Premium Family Country  Germany Device Nokia 7.1 Operating System Android 9   Hi, when I use the Spotify android app in my car with a bluetooth connection I get the following...
  • 122 Views
  • 0 replies
  • 1 likes
  • 122 Views
  • 0 replies
  • 1 likes

Notification issue

Plan PremiumCountry UKDeviceGalaxy A5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue All my notification settings are set to "on" but I'm not receiving a notification (Email or within the app) when an artist I'm following...

  • Casual Listener
  • Plan  Premium Country  UK Device Galaxy A5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue    All my notification settings are ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Spotify Bluetooth controls and Metadata JVC Car Stereo

PlanPremiumCountry CanadaDeviceGoogle Pixel 2 XLOperating SystemAndroid Pie 9.0 My Question or Issue Hi there, so I would like to report a bug in the newest update to the Google Play store app, essentially the problem is as follows: Yesterday I was a...

  • Regular
  • Plan Premium Country  Canada Device Google Pixel 2 XL Operating System Android Pie 9.0   My Question or Issue  Hi there, so I would like to report a bug in the newest update ...
  • mgc24747
  • Newbie
  • 8255 Views
  • 16 replies
  • 12 likes
  • bluetooth
    Bug Playlist
    car audio
  • 8255 Views
  • 16 replies
  • 12 likes

Favorited Songs/Albums on PC won't sync to Android

PlanFreeCountryUnited StatesDevicesAndroid S7, PC LaptopOperating SystemWindows 10 My Question or IssueHello there, I'm having an issue here. Whenever I favorite an entire album on my PC, it simply won't show up on my Android. However, when I individ...

  • Newbie
  • Plan Free Country United States Devices Android S7, PC Laptop Operating System Windows 10   My Question or Issue Hello there, I'm having an issue here. Whenever I favorite an entire al...
  • 286 Views
  • 0 replies
  • 0 likes
  • PC
    S7
  • 286 Views
  • 0 replies
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Android pie on s9+ and spotify

PlanPremiumCountryNetherlandOperating System(Android pie on s9plus) My Question or Issue After restart of the phone. Spotify deletes all downloaded music and downloads it again to the phone memory. I have to turn of wifi. Change it back to memory car...

  • Newbie
  • Plan Premium Country Netherland Operating System (Android pie on s9plus)   My Question or Issue  After restart of the phone. Spotify deletes all downloaded music and downloads it ag...
  • DDDann
  • Newbie
  • 561 Views
  • 2 replies
  • 7 likes
  • 561 Views
  • 2 replies
  • 7 likes

Spotfiy not playing songs

PlanPremiumCountry ISRDeviceAndroid Moto Z2 play My Question or Issue Dear Community, recently my spotify app has become completly useless. at first, it stopped showing album pictures, then, it completly stopped playing any kind of music (except down...

  • Newbie
  • Plan Premium Country  ISR Device Android Moto Z2 play   My Question or Issue  Dear Community, recently my spotify app has become completly useless. at first, it stopped showing...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes