Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryAustriaDeviceOneplus 6TOperating SystemNewest version of Android My Question or IssueI have the song "Ave Maria" from Kollegah and Farid Bang in my playlist, but everytime the song would play, it skips to the next one. This is the o...
Plan Premium Country Austria Device Oneplus 6T Operating System Newest version of Android My Question or Issue I have the song "Ave Maria" from Kollegah and Farid Bang in my playlist...
Community Legend
524 Views
1 replies
0 likes
First of all your forum posting thing needs to be simplified... like why is it so clunky? Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card. The option that was there is not showing up for me.Can you...
First of all your forum posting thing needs to be simplified... like why is it so clunky? Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card...
Community Legend
442 Views
1 replies
0 likes
PlantationsPremiumCountryUSADeviceOnePlus 7 proOperating SystemAndroid My Question or IssueI had no issue using the app last week but I loaded it up tonight and cannot play more than 3 seconds of any song before it crashes. I have tried several clean...
Plantations Premium Country USA Device OnePlus 7 pro Operating System Android My Question or Issue I had no issue using the app last week but I loaded it up tonight ...
Community Legend
899 Views
1 replies
0 likes
Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data.PlanPremiumCountryGermanyDeviceGalaxy S8Operating SystemAndroid 9 pie
Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data. Plan Premium Country Germany Device Galaxy S8 Operating System ...
Community Legend
377 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueI sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top of your playlist is always the newest song you've added, and if you listen ...
Plan Premium Country UK Device All Operating System All My Question or Issue I sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top...
Community Legend
2729 Views
2 replies
2 likes
I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon. Is a simply how they designed it or is my phone just showing at that way. It wasn't showing that way before the update. PlanFree/PremiumCountry DeviceHuawei No...
I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon. Is a simply how they designed it or is my phone just showing at that way. It wasn't ...
Community Legend
1255 Views
2 replies
0 likes
Navigation menu on Android has 3 tabs ( Home, Search, Your Music)In the *Your Music* section, only 5 options appear: - Made for You- Stations- Songs - Albums- Artistsbelow that is the recently played section. That's it! Is this normal that there is n...
Navigation menu on Android has 3 tabs ( Home, Search, Your Music) In the *Your Music* section, only 5 options appear: - Made for You - Stations - Songs - Albums - Artists below that is th...
Community Legend
9982 Views
1 replies
0 likes
Hi! I'm a new premium member and I love the daily mixes. Problem is they have all disappeared across my platforms (android and OSX). This seems to have happened after I liked them and then decided to unlike them because I didn't want them in my list ...
Hi! I'm a new premium member and I love the daily mixes. Problem is they have all disappeared across my platforms (android and OSX). This seems to have happened after I liked them a...
Casual Listener
417 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceS10Operating System(Android) My Question or IssueWhen I press play on spotify and close my phone it goes well but if I pause the music and come back 2m later it dosent let me do anything from the lock screen. How to fix?
Plan Premium Country US Device S10 Operating System (Android) My Question or Issue When I press play on spotify and close my phone it goes well but if I pause the music and come back...
Visitor
1795 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo My IssueWhen I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap the play button, it turns into a pause button, and it will sit there for a minut...
Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo My Issue When I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap...
Casual Listener
2133 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung galaxy note 8Operating SystemAndroid OreoMy Question or IssueWhen i lock my phone spotify pauses or stops, and when i hit the unlock button to wake it up (im not entering my password) spotify continues the song.
Plan Premium Country USA Device Samsung galaxy note 8 Operating System Android Oreo My Question or Issue When i lock my phone spotify pauses or stops, and when i hit the unlock ...
Community Legend
1509 Views
3 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung S8Operating SystemAndroid My Question or IssueWith the new update to Spotify removing Saved Songs and replacing it with Liked Songs you can no longer have and album saved and songs from that album in your Like...
Plan Premium Country Australia Device Samsung S8 Operating System Android My Question or Issue With the new update to Spotify removing Saved Songs and replacing it with...
Spotify Legend
89738 Views
108 replies
156 likes
PlanPremiumCountry CanadaDeviceHUAWEI P20Operating SystemANDROID 8.1 My Question or Issue This has been true for my last 2 devices running Spotify: spotify is very frustrating to use on a bad connection. When the wifi is weak or when the data connect...
Plan Premium Country Canada Device HUAWEI P20 Operating System ANDROID 8.1 My Question or Issue This has been true for my last 2 devices running Spotify: spotify is very ...
Visitor
1031 Views
1 replies
2 likes
PremiumCountryUkDeviceSamsung Galaxy A8 2018Operating SystemAndroid Pie 9.0 My Question or IssueWhenever I use Spotify with wired headphones I can't pause while on the lock screen it just immediately unpauses and sometimes it skips the track I'm curr...
Premium Country Uk Device Samsung Galaxy A8 2018 Operating System Android Pie 9.0 My Question or Issue Whenever I use Spotify with wired headphones I can't pause while on the lock scr...
Casual Listener
649 Views
2 replies
0 likes
PlanFreeCountryPolandDeviceHUAWEI P9 lite, NAD c338Operating SystemANDROID My Question or IssueI had been lisning to Spotify via my NAD C338 for 4 months without problems. I just loged in to my Spotify account on my phone and choosed my device and it...
Plan Free Country Poland Device HUAWEI P9 lite, NAD c338 Operating System ANDROID My Question or Issue I had been lisning to Spotify via my NAD C338 for 4 months without prob...
Not applicable
3184 Views
1 replies
0 likes
PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid My Question or IssueWhen I go to an album and hit shuffle play, it plays songs I don't want to hear. I thought this was a free only feature? I'm on premium, why can't I listen to the music I ...
Plan Premium Country USA Device Pixel 3 Operating System Android My Question or Issue When I go to an album and hit shuffle play, it plays songs I don't want to hear....
Not applicable
370 Views
1 replies
0 likes
Since Tuesday, When I ask Spotify to play an artist via Google Voice commands, it now only loads the artists page and doesn't automatically play the artists top songs. This is very annoying as I use this handsfree feature when driving. My phone is Ho...
Since Tuesday, When I ask Spotify to play an artist via Google Voice commands, it now only loads the artists page and doesn't automatically play the artists top songs. This is very annoying as I use ...
Visitor
1157 Views
5 replies
4 likes
I just got the Samsung s8 and I pay for my acct I don't know if any of that matters.... but my font is like an outline of the word instead of just normal letters and it's annoying because I can't read it quickly I have to put the phone to my face to ...
I just got the Samsung s8 and I pay for my acct I don't know if any of that matters.... but my font is like an outline of the word instead of just normal letters and it's annoying because I can't rea...
Casual Listener
2901 Views
7 replies
1 likes
PlanPremiumCountryIndiaDeviceSamsung S9Operating SystemAndroid Pie My Question or IssueHow can i view the sold I've liked by album? The new update is really bad and it makes it really hard to look for songs.
Plan Premium Country India Device Samsung S9 Operating System Android Pie My Question or Issue How can i view the sold I've liked by album? The new update is really bad and i...
Community Legend
369 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(Pioneer XDP-300R)Operating System(Android 5.1.1) My Question or IssueI have a problem using Spotify on the Pioneer XDP-300R audio player in which the app will log out and delete all my downloads (often up to 5,000 songs) Th...
Plan Premium Country UK Device (Pioneer XDP-300R) Operating System (Android 5.1.1) My Question or Issue I have a problem using Spotify on the Pioneer XDP-300R audio player in wh...
Casual Listener
2015 Views
3 replies
0 likes
