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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118532 Views

27 replies

4 likes

  • 118532 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238915 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238915 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599848 Views

79 replies

3 likes

  • 599848 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492299 Views

581 replies

42 likes

Account
Free
  • 492299 Views
  • 581 replies
  • 42 likes

Can't access queue

PlanPremiumCountryUSA DeviceSamsung Galaxy S8Operating SystemAndroid 9Spotify version 8.5.24.762My Question or IssueI cannot access the queue. I have the currently playing song open (album art view, see attachment), and when I tap the queue button in...

Casual Listener

Plan Premium Country USA  Device Samsung Galaxy S8 Operating System Android 9 Spotify version 8.5.24.762 My Question or Issue I cannot access the queue. I have the currently playing so...

Emilia_8

Community Legend

4220 Views

3 replies

0 likes

Android
Mobile
playback
queue
  • 4220 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps crashing on Galaxy S10 +

PlanPremiumCountrySingapore DeviceSamsung Galaxy S10 +Operating SystemAndroid Oreo My Question or IssueThe app keeps crashing when I open the app. Keeps saying "Spotify keeps stopping". I have tried many ways to solve this like Reinstall/Uninstall, S...

Casual Listener

Plan Premium Country Singapore  Device Samsung Galaxy S10 + Operating System Android Oreo   My Question or Issue The app keeps crashing when I open the app. Keeps saying "Spotify ...

Petya

Community Legend

2884 Views

6 replies

1 likes

  • 2884 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music pauses while phone is closed.

PlanFamily/PremiumCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueThe music will continue to play while my phone is open. Once I close the phone songs will play for 30 seconds tops then pause for minutes at a time. Onc...

Casual Listener

Plan Family/Premium Country US Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue The music will continue to play while my phone is open. Once I close the pho...

Petya

Community Legend

646 Views

1 replies

4 likes

  • 646 Views
  • 1 replies
  • 4 likes

Superuser Contribution Downloads removed

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 9 My Question or IssueMy downloads get deleted everyday and today I clocked it , I had set the download option " on " fr my liked songs playlist and somehow everyday for like the past 5 ...

Visitor

Plan Premium Country India Device Samsung M30 Operating System Android 9   My Question or Issue My downloads get deleted everyday and today I clocked it , I had set the download option...

Petya

Community Legend

1925 Views

3 replies

1 likes

Download bug
Downloaded music disappears
downloads
downloads gone
  • 1925 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pausing music on Lock Screen won't work. (with Bluetooth listening) - Samsung S9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 9 My Question or IssueWhen on my lock screen (or Always On Display)... When i try to pause anything, it will just play it right away without me pressing the play button. I...

Visitor

Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 9    My Question or Issue When on my lock screen (or Always On Display)... When i try to paus...

Petya

Community Legend

663 Views

1 replies

1 likes

Android 9
Samsung galaxy S9+
  • 663 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify downloads

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my phone, but there seems to be no way to turn that o...

Visitor

I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my...

Petya

Community Legend

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Liked songs does'nt contain lots of my old song library

PlanPremiumCountryUKDeviceSamsung Galaxy A70 My Question or IssueBefore the update in June I had around 4000+ songs in my song library and now most are gone. My "liked songs" only has 1362. How can I get them back. This is years of building a library...

Visitor

Plan Premium Country UK Device Samsung Galaxy A70     My Question or Issue Before the update in June I had around 4000+ songs in my song library and now most are gone. My "liked so...

Petya

Community Legend

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle plays Songs two times in a row

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the app but nothing changed. I've attached a picture, ...

Newbie

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the...

Emilia_8

Community Legend

3460 Views

8 replies

6 likes

  • 3460 Views
  • 8 replies
  • 6 likes

Superuser Contribution Unable to view an artist's profile page sidways//horizontally on android screen

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...

Roadie

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...

Petya

Community Legend

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution I listen to a playlist and jump to another for no reason

I have reinstalled the app, changed the password, but continues happens.PlanFree/PremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI listen to a playlist and jump to another for no reason

Visitor

I have reinstalled the app, changed the password, but continues happens. Plan Free/Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue I listen...

Petya

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Playlist multi-level sorting

Plan: PremiumOperating System: Android 9 My Question or IssueIs the following possible? if not I hope it will be implemented:Under playlist's 3-dots menu, 'Sort playlist', we can sort by Artist, Album, etc. Is there a way to do multi-level sort? Like...

Regular

Plan: Premium Operating System: Android 9   My Question or Issue Is the following possible? if not I hope it will be implemented: Under playlist's 3-dots menu, 'Sort playlist', we can ...

475 Views

0 replies

1 likes

  • 475 Views
  • 0 replies
  • 1 likes

Sorted songs order in app do not carried over to Android Auto car player

Plan: PremiumOperating System: Android 9My Question or IssueI use Spotify on my Android phone, and Android Auto in car. I created a playlist and prefer to listening to it sorted by Artist. Occasionally I would add new songs to it, it's always added a...

Regular

Plan: Premium Operating System: Android 9 My Question or Issue I use Spotify on my Android phone, and Android Auto in car.  I created a playlist and prefer to listening to it sorte...

911 Views

0 replies

4 likes

  • 911 Views
  • 0 replies
  • 4 likes

Superuser Contribution Samsung S9 + Android Pie: Offline songs redownloaded after turn off

PlanPremiumCountry ItalyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueI have a premium plan and I have my offline songs downloaded on my sd card.I've recently updated my phone's operating system to Android Pie, now when I tur...

Newbie

Plan Premium Country  Italy Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue I have a premium plan and I have my offline songs downloaded on my sd card...

sx5

Music Fan

1952 Views

5 replies

17 likes

  • 1952 Views
  • 5 replies
  • 17 likes

"Import Music Button" gone when I switch accounts?

Planold account (this is german and says import music) new account (no button at all there)PremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Hey there, I am kinda confused. I used to use a friends spotify accoun...

Visitor

Plan old account (this is german and says import music)   new account (no button at all there) Premium Country Germany Device Samsung Galaxy S8 Operating System Android   My...

528 Views

0 replies

0 likes

  • 528 Views
  • 0 replies
  • 0 likes

No thumbs down radio option?

On radio but it does not give me the option to thumbs down an artist and song? Real annoying. PlanPremiumCountry USADevicePixel 2XLOperating SystemAndroid

Casual Listener

On radio but it does not give me the option to thumbs down an artist and song? Real annoying.  Plan Premium Country  USA Device Pixel 2XL Operating System Android

DaronP

Visitor

9591 Views

9 replies

4 likes

can't
Radio
thumbs down
  • 9591 Views
  • 9 replies
  • 4 likes

Superuser Contribution Car View Problem

PlanPremiumCountryUKDeviceHonour 4x and Huawei P20Operating SystemAndroidMy Question or IssueMy old Honour 4x successfuly switches to car view when connected to my car's bluetooth but my Huawei P20 does not. The car bluetooth is provided by a 3rd par...

Casual Listener

Plan Premium Country UK Device Honour 4x and Huawei P20 Operating System Android My Question or Issue My old Honour 4x successfuly switches to car view when connected to my car's bluetooth b...

halfanidiot

Casual Listener

1630 Views

2 replies

2 likes

  • 1630 Views
  • 2 replies
  • 2 likes

Superuser Contribution All My library section is empty after reinstalling the app

PlanFreeLithuaniaDeviceHuawei LUA-L21Operating SystemAndroid 5.1 My Question or IssueFor a couple of weeks recently every time I've opened Spotify on my phone it was showing the message: "Sorry, something went wrong, try again later". So I decided to...

Visitor

Plan Free Lithuania Device Huawei LUA-L21 Operating System Android 5.1   My Question or Issue For a couple of weeks recently every time I've opened Spotify on my phone it  was show...

Petya

Community Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music/PodCasts stop soon after my screen blacks

of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueShortly after my screen fades to black the m...

Casual Listener

of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Andro...

Petya

Community Legend

1152 Views

3 replies

1 likes

  • 1152 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloaded songs still need internet to be played

PlanPremiumDeviceOne Plus 5tOperating SystemAndroidMy Question or IssueMy songs are all downloaded (with the green download arrow) but I still can't play them sometimes without an internet connection. I already tried redownloading the whole playlist ...

Visitor

Plan Premium Device One Plus 5t Operating System Android My Question or Issue My songs are all downloaded (with the green download arrow) but I still can't play them sometimes without an inter...

Petya

Community Legend

1115 Views

2 replies

0 likes

  • 1115 Views
  • 2 replies
  • 0 likes

Superuser Contribution The same device registered multiple times in Offline devices

PlanPremiumCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 9.0My Question or IssueMy phone is registered as a new device every day. Along with that, my downloaded songs keep disappearing and I have to redownload them every time. I don't know ...

Casual Listener

Plan Premium Country US Device Samsung Galaxy S9 Operating System Android 9.0 My Question or Issue My phone is registered as a new device every day. Along with that, my downloaded songs keep...

Petya

Community Legend

734 Views

3 replies

0 likes

  • 734 Views
  • 3 replies
  • 0 likes