Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6872 Views

0 replies

7 likes

  • 6872 Views
  • 0 replies
  • 7 likes

Bug Report: App crashes intermittently when pressing "record" on camera

Country: USPremium PlanDevice: LG V30Spotify Version: 8.5.10.774Android Version: 8.0.0 My Question or Issue:I usually record myself at the gym while listening to music. I know that if I press "record" on the default Android Camera app, I have to pull...

Newbie

Country: US Premium Plan Device: LG V30 Spotify Version: 8.5.10.774 Android Version: 8.0.0   My Question or Issue: I usually record myself at the gym while listening to music. I know that...

450 Views

0 replies

3 likes

  • 450 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spotify Lite

PlanPremiumCountryBrazilDevice(Redmi Note 6 Pro)Operating System (Android Pie.) My Question or IssueFor those who use Spotify Lite: After acquiring the premium the Daily Mix of yours have stopped updating too? I've been in contact with Spotify severa...

Newbie

Plan Premium Country Brazil Device (Redmi Note 6 Pro) Operating System   (Android Pie.)   My Question or Issue For those who use Spotify Lite: After acquiring the premium the Dai...

Katerina

Spotify Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Artist Page Doesn't Load in New UI

PlanPremiumCountryUSDeviceOnePlus 3TOperating SystemAndroid, Windows 10 My Question or IssueThe new UI is horrible. Not only is it less intuitive and less functional, it is not easy to use and is way buggier than the old. Some of us have absolutely n...

Newbie

Plan Premium Country US Device OnePlus 3T Operating System Android, Windows 10   My Question or Issue The new UI is horrible. Not only is it less intuitive and less functional, it is n...

more-characters

Visitor

2702 Views

13 replies

19 likes

  • 2702 Views
  • 13 replies
  • 19 likes

Can't control volume for bluetooth devices

Hello, I have a Samsung Galaxy S8 with a Spotify Premium account and until yesterday I was able to connect to bluetooth devices and adjust the volume of the music via the volume buttons on the phone. Overnight, it looks like Spotify updated and now I...

Newbie

Hello,   I have a Samsung Galaxy S8 with a Spotify Premium account and until yesterday I was able to connect to bluetooth devices and adjust the volume of the music via the volume buttons on t...

953 Views

0 replies

0 likes

settings
  • 953 Views
  • 0 replies
  • 0 likes

Solved!! Library has changed

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy library has gotten all mixed up since the latest update. I had it alphabetized so I could fin...

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My library has ...

Loxer

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Discover weekly is not there

PlanPremiumCountryIndiaDeviceOnePlus 5Operating SystemAndroid Pie My Question or IssueIt's been 3 months since i am using Spotify. I didn't get any weekly playlist yet. I listen music on Spotify almost daily. And on daily mixes even after disliking s...

Regular

Plan Premium Country India Device OnePlus 5 Operating System Android Pie   My Question or Issue It's been 3 months since i am using Spotify. I didn't get any weekly playlist yet. I lis...

379 Views

0 replies

1 likes

  • 379 Views
  • 0 replies
  • 1 likes

After the recent Update (version 8.5. 11.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

My library has changed - how do I change it back?

My Question or Issue My library format has suddenly completely changed and the "Recently played" section has disappeared. How so I get it back? It's a really useful feature that I use *a lot*, I can't imagine any of your developers would think it was...

Newbie

My Question or Issue   My library format has suddenly completely changed and the "Recently played" section has disappeared.   How so I get it back? It's a really useful feature that I u...

Loxer

Community Legend

547 Views

1 replies

2 likes

  • 547 Views
  • 1 replies
  • 2 likes

Google Assistant not playing personal playlist

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHi, For some reason whenever I ask google to play my spotify playlist it plays a random playlist of the same name. I have tried many different iterations of playlist ...

Newbie

Plan Premium Country UK Device Huawei P20 Pro Operating System Android   My Question or Issue Hi,    For some reason whenever I ask google to play my spotify playlist it pl...

HeyJasmine

Casual Listener

12343 Views

3 replies

7 likes

Google Assistant
voice command
  • 12343 Views
  • 3 replies
  • 7 likes

Superuser Contribution Won't stay logged in

For some reason my Spotify wont stay logged in!Which is so annoying because then it deletes all my downloaded music every time!!I've tried reinstalling the app but didn't help:(Any ideas?Thank you!

Newbie

For some reason my Spotify wont stay logged in! Which is so annoying because then it deletes all my downloaded music every time!! I've tried reinstalling the app but didn't help:( Any ideas? Than...

Petya

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

"Add song to playlist" - playlists unordered

Operating SystemAndroid My Question or IssueWhen adding new song to a playlist, all the playlists are now completely out of order. I have 100+ playlists, which used to be in order of date created. Now when I want to add to a certain playlist, I have ...

Music Fan

Operating System Android   My Question or Issue When adding new song to a playlist, all the playlists are now completely out of order.   I have 100+ playlists, which used to be in ord...

StopAfterTrack

Casual Listener

774 Views

3 replies

6 likes

  • 774 Views
  • 3 replies
  • 6 likes

Can't download playlists suddenly

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid Oreo My Question or IssueThis is something that's just started happening. On my phone (Samsung S10) if I try to download a playlist I just get a message "You discovered a Premium Feature! G...

Newbie

Plan Premium Country UK Device Samsung S10 Operating System Android Oreo   My Question or Issue This is something that's just started happening.  On my phone (Samsung S10) if...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Downloaded playlists internal storage only

PlanPremiumCountry DeviceMotorola G5SPlusOperating SystemAndroid 8.1My Question or IssueDownloaded playlists are no longer being saved to my 64GB SD card, even when there is 50Gb available space. It instead is filling up my internal storage which has...

Casual Listener

Plan Premium Country   Device Motorola G5SPlus Operating System Android 8.1 My Question or Issue Downloaded playlists are no longer being saved to my 64GB SD card, even when there is 50...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Solved!! How do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10.774)

PlanPremiumCountryAustraliaDeviceSamsung Galaxy A20Operating SystemAndroid My Question or IssueHow do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10.774)

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy A20 Operating System Android   My Question or Issue How do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10...

Phoenixfray

Casual Listener

1656 Views

2 replies

0 likes

  • 1656 Views
  • 2 replies
  • 0 likes

Music constantly stops on Android and connection to chromecast is lost

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9 Kernel 4.9.59-15776989 Operating SystemAndroid My Question or IssueWhen my music is playing while my phone is connected to my Bluetooth headset, it constantly stopt the music and I have to restart it. ...

Visitor

Plan Premium Country Belgium Device Samsung Galaxy S9 Kernel 4.9.59-15776989   Operating System Android    My Question or Issue When my music is playing while my phone is co...

602 Views

0 replies

0 likes

Android
bluetooth
music stops
  • 602 Views
  • 0 replies
  • 0 likes

App is crushing when i try to open albums tab.

PlanPremiumDeviceZiaomi redmi 3 proOperating SystemAndroid 5.1.1 Lollipop My Question or IssueApp is crushing when i try to open albums tab.Reinstal did not help.

Newbie

Plan Premium Device Ziaomi redmi 3 pro Operating System Android 5.1.1 Lollipop   My Question or Issue App is crushing when i try to open albums tab. Reinstal did not help.  

297 Views

0 replies

1 likes

  • 297 Views
  • 0 replies
  • 1 likes

Bluetooth Car Control - Can't Skip Tracks Huawei P20 Pro

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemEMUI 9.0.0, Android vers 9 My Question or IssueSince the last 2 updates, I cannot skip tracks using Bluetooth from the steering wheel when using a Huawei P20 Pro. Spotify updated to 8.5.10.774 b...

Casual Listener

Plan Premium Country UK Device Huawei P20 Pro Operating System EMUI 9.0.0, Android vers 9   My Question or Issue Since the last 2 updates, I cannot skip tracks using Bluetooth from the...

Alderado

Newbie

778 Views

1 replies

3 likes

  • 778 Views
  • 1 replies
  • 3 likes

Spotify Codes not working

I have updated my Spotify to the newest version just today and the camera scanner for the spotify codes still isnt showing upPlanPremiumCountryAustraliaDeviceSamsung J3 2016Operating SystemAndroid

Newbie

I have updated my Spotify to the newest version just today and the camera scanner for the spotify codes still isnt showing up Plan Premium Country Australia Device Samsung J3 2016 Operating Sy...

885 Views

0 replies

0 likes

  • 885 Views
  • 0 replies
  • 0 likes

All Songs in Library

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhat happened to the list of all songs in your library? How can I access that on the app?

Regular

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue What happened to the list of all songs in your library? How can I access that...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Solved!! Problem to filter albums on the library after update 8.5.9.737

PlanPremiumCountryBrazilDeviceSony Xperia XOperating SystemAndroid 8.0.0My Question or Issue The "filter" option appears, but nothing happens when I click (the screenis fine)

Casual Listener

Plan Premium Country Brazil Device Sony Xperia X Operating System Android 8.0.0 My Question or Issue  The "filter" option appears, but nothing happens when I click (the screen is fine)

Bittencourt

Spotify Star

840 Views

5 replies

0 likes

  • 840 Views
  • 5 replies
  • 0 likes