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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375586 Views

541 replies

34 likes

Account
Free
  • 375586 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

Play all songs by an artist

PlanPremiumCountryUSDevicePixel 2XLOperating SystemAndroid Oreo My Question or IssueHow do you play all songs by a particular artist? the Spotify UI is one of the worst pieces of trash, I've seen in a while. It's 2019, and I can't believe that this f...

Regular

Plan Premium Country US Device Pixel 2XL Operating System Android Oreo   My Question or Issue How do you play all songs by a particular artist?   the Spotify UI is one o...

Loganizzi

Regular

463 Views

2 replies

0 likes

  • 463 Views
  • 2 replies
  • 0 likes

Music pauses when screen locks

PlanPremiumCountryUK, although trying to listen in Spain currentlyDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueListening to music fine but soon after the screen goes off, in to screen lock mode the music shuts off. I press a b...

Visitor

  Plan Premium Country UK, although trying to listen in Spain currently Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Listening to music fine but soo...

hlgollop

Music Fan

4147 Views

12 replies

8 likes

  • 4147 Views
  • 12 replies
  • 8 likes

I can't download a playlist with songs added from a computer

PlanPremiumCountryBrazilDeviceMotorola Moto G4Operating SystemAndroid Nougat 7.0 My Question or IssueI have a playlist where I have some songs added from my computer. When you try to download this playlist through Spotify Lite, the checkbox simply di...

Regular

Plan Premium Country Brazil Device Motorola Moto G4 Operating System Android Nougat 7.0   My Question or Issue I have a playlist where I have some songs added from my computer. When yo...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify slow at opening albuns/artist on new update

PlanPremiumCountryPortugalOperating SystemAndroid I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10 seconds to open an album!!), and I assume that this bug is triggered ...

Casual Listener

Plan Premium Country Portugal Operating System Android   I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10...

Maniacshouse

Newbie

480 Views

2 replies

0 likes

  • 480 Views
  • 2 replies
  • 0 likes

Spotify keeps pausing randomly

PlanPremiumCountryFinlandDeviceSamsung Galaxy Note10+Operating SystemAndroid Pie 9 My Question or IssueSpotify keeps pausing randomly, this happens with both of my headphones (Bose QC35II and AKG earphones). I reinstalled Spotify and restarted my pho...

Casual Listener

Plan Premium Country Finland Device Samsung Galaxy Note10+ Operating System Android Pie 9   My Question or Issue Spotify keeps pausing randomly, this happens with both of my headphones...

Noah

Spotify Star

2606 Views

3 replies

0 likes

  • 2606 Views
  • 3 replies
  • 0 likes

Instagram stories

PlanremiumCountryTurkeyDeviceXiaomi Mi A8Operating System Android 9 My Question or IssueWhen I tap share button in app, I can not see share on Instagram stories options. Here is the screenshot. I need help about this

Casual Listener

Plan remium Country Turkey Device Xiaomi Mi A8 Operating System  Android 9   My Question or Issue When I tap share button in app, I can not see share on Instagram stories options....

m7iki21mbtj1rmp

Casual Listener

740 Views

4 replies

0 likes

Instagram Stories
  • 740 Views
  • 4 replies
  • 0 likes

Song stops at 2.54Goodbyes by Post Malone.Is it normal?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Nazaameer

Newbie

1096 Views

3 replies

1 likes

  • 1096 Views
  • 3 replies
  • 1 likes

Playlist sorting issue

PlanPremiumCountryFranceDeviceHuawei Mate 20Operating SystemAndroid 9 Hello everyone,I have an issue with the sorting of my playlists. When I sort them by artists it's fine everything is in order: sorted by album, and the titles are sorted just like ...

Visitor

Plan Premium Country France Device Huawei Mate 20 Operating System Android 9   Hello everyone, I have an issue with the sorting of my playlists. When I sort them by artists it's fine e...

342 Views

0 replies

2 likes

  • 342 Views
  • 0 replies
  • 2 likes

The New UI Sucks

Hello everyone,,I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A couple months of this and I still h...

Casual Listener

Hello everyone,, I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I th...

james_spotify85

Regular

476 Views

1 replies

1 likes

Android
  • 476 Views
  • 1 replies
  • 1 likes

Remove songs from playlist algorithms?

I've listened to a few commedy shows on Spotify and really enjoyed them. Unfortunately, these "tracks" are being added to automatic playlists like "Your Summer Rewind" or "Your Top Songs 2017". Is there anyway to remove them from the list? It's great...

Casual Listener

I've listened to a few commedy shows on Spotify and really enjoyed them. Unfortunately, these "tracks" are being added to automatic playlists like "Your Summer Rewind" or "Your Top Songs 2017". Is th...

Eleanor31

Casual Listener

2156 Views

2 replies

3 likes

  • 2156 Views
  • 2 replies
  • 3 likes

Superuser Contribution Play controls are invisible on lock screen when no notifications are allowed

Plan PremiumCountryUK DevicePixel 3AOperating SystemAndroid 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected "Don't show notifications at all" under the lock screen preferences in my device settings.If I...

Regular

Plan  Premium Country UK   Device Pixel 3A Operating System Android 9   Hello, here's my issue:   I don't want to see any notification on my lock screen, so I selected...

taiman

Regular

1705 Views

4 replies

0 likes

  • 1705 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't receive phone calls when using Spotify in my car

PlanPremiumCountryIndonesia DeviceREDMI K20 proOperating SystemAndroid 9 My Question or IssueWhenever I use Spotify in my car and a call comes in, the music will stop for a second then continue playing. My ringtone didn't play and there was nothing o...

Casual Listener

Plan Premium Country Indonesia  Device REDMI K20 pro Operating System Android 9   My Question or Issue Whenever I use Spotify in my car and a call comes in, the music will stop fo...

Daisy

Spotify Legend

1259 Views

1 replies

0 likes

  • 1259 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't change the volume on my Xbox One

PlanFreeCountryUnited StatesDeviceMicrosoft Xbox One, Samsung Galaxy J7 AndroidOperating SystemAndroid OS 7.1.1 My Question or IssueI can't change the volume from my Xbox one, even while listening to music on it. I can only change the volume from my ...

Casual Listener

Plan Free Country United States Device Microsoft Xbox One, Samsung Galaxy J7 Android Operating System Android OS 7.1.1   My Question or Issue I can't change the volume from my Xbox one...

Daisy

Spotify Legend

11523 Views

3 replies

0 likes

Ongoing Issues
Xbox One
  • 11523 Views
  • 3 replies
  • 0 likes

Superuser Contribution app waiting for download

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or Issueapp had started stopping through songs, crashing etc. I uninstalled it and now can't reinstall 'waiting for download'. Found out about clearing cache etc afte...

Visitor

  Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue app had started stopping through songs, crashing etc.  I uninsta...

Daisy

Spotify Legend

484 Views

1 replies

1 likes

  • 484 Views
  • 1 replies
  • 1 likes

cannot download local files to my mobile device

PlanPremium/Family PlanCountryUSADeviceSamsung Galaxy S10Operating SystemWindows 10Spotify VersionMobile: 8.5.21.754/Desktop 1.1.14.475.g566c8bebMy Question or IssueOkay so I am completely at my wit's end here. I have followed every instruction to th...

Newbie

Plan Premium/Family Plan Country USA Device Samsung Galaxy S10 Operating System Windows 10 Spotify Version Mobile: 8.5.21.754/Desktop 1.1.14.475.g566c8beb My Question or Issue Okay so...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

download local files on offline mode

PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid Oreo 8.0.0 hi everyonei've read this article https://support.spotify.com/us/using_spotify/features/listen-to-local-files/ about how to add your local files to pc and mobile devices but the probl...

Visitor

Plan Premium Device Huawei P10 Lite Operating System Android Oreo 8.0.0   hi everyone i've read this article https://support.spotify.com/us/using_spotify/features/listen-to-loc...

508 Views

0 replies

0 likes

Android
local files
Mobile
offline mode
  • 508 Views
  • 0 replies
  • 0 likes

Google Clock "Couldn't connect to Spotify"

PlanPremiumCountryUnited KingdomDeviceOnePlus 6TOperating SystemAndroid Pie 9 My Question or IssueI cannot seem to get Spotify connected to my Google Clock app. I've tried restarting the phone, reinstalling Spotify and clearing the cache in between. ...

Visitor

Plan Premium Country United Kingdom Device OnePlus 6T Operating System Android Pie 9   My Question or Issue I cannot seem to get Spotify connected to my Google Clock app. I've tried re...

845 Views

0 replies

4 likes

Connections
Google Clock
OnePlus 6t
  • 845 Views
  • 0 replies
  • 4 likes

New Update Storage problem

With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.

Visitor

With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

Spotify not playing downloaded playlists on my car stereo

PlanPremiumCountryUSADeviceEonon GA2178 Operating SystemAndriod 9My Question or IssueI have a car stereo that runs on android 9. I downloaded spotify on it and the app works fine most of the time. The issue I have is that it plays my downloaded playl...

Visitor

Plan Premium Country USA Device Eonon GA2178  Operating System Andriod 9 My Question or Issue I have a car stereo that runs on android 9. I downloaded spotify on it and the app works fi...

330 Views

0 replies

0 likes

Offline Android
Offline playlists unavailable
  • 330 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Random play with daily mix

Hello, It has been a few week since I have got issues with daily mix. In fact, the songs just play randomly. I have been trying to stop it by going into the parameter without finding the double arrows. And even when I find it, it is gray and I can't ...

Casual Listener

Hello,  It has been a few week since I have got issues with daily mix. In fact, the songs just play randomly. I have been trying to stop it by going into the parameter without finding the doubl...

Daisy

Spotify Legend

2152 Views

5 replies

0 likes

  • 2152 Views
  • 5 replies
  • 0 likes