Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111077 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223553 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580658 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478136 Views
577 replies
40 likes
PlanPremiumCountryUSA Device(OnePlus 7 Pro)Operating System(Android Pie, Oxygen OS) My Question or IssueI recently upgraded my phone to the OnePlus 7 Pro. I previously had a Samsung Galaxy 7. When using Spotify on my previous phone I've encountered n...
Plan Premium Country USA Device (OnePlus 7 Pro) Operating System (Android Pie, Oxygen OS) My Question or Issue I recently upgraded my phone to the OnePlus 7 Pro. I previously...
Visitor
4282 Views
10 replies
3 likes
I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you and rip user behaviour away. The only way we can expr...
I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you an...
Newbie
1038 Views
2 replies
2 likes
I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes playing a split-second of that track. I've tested wi...
I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes p...
Music Fan
3547 Views
4 replies
1 likes
PlanPremium CountryUS DeviceSony Xperia XA1 Ultra Operating SystemAndroid OreoVersion: 8.5.25.201 My Question or IssueI was recently transitioned to the new view, which is... interesting. It is nice that albums and singles fall under 'Discography' wi...
Plan Premium Country US Device Sony Xperia XA1 Ultra Operating System Android Oreo Version: 8.5.25.201 My Question or Issue I was recently transitioned to th...
413 Views
0 replies
0 likes
The below post describes the exact same issue I encountered.... once I logged out with offline mode enabled. https://community.spotify.com/t5/Ongoing-Issues/Please-go-online-to-connect-to-Spotify/idi-p/2112803 Device: LG V20
The below post describes the exact same issue I encountered.... once I logged out with offline mode enabled. https://community.spotify.com/t5/Ongoing-Issues/Please-go-online-to-connect-to-Sp...
Community Legend
513 Views
1 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S9 My Question or IssueWhenever I try open spotify, it glitches and keeps trying to reload with the Google Smart lock appearing at the bottom that doesn't go away. How do I fix this issue? I've tried disabling the Goog...
Plan Premium Device Samsung Galaxy S9 My Question or Issue Whenever I try open spotify, it glitches and keeps trying to reload with the Google Smart lock appearing at the bottom that doe...
Community Legend
717 Views
1 replies
0 likes
PlanPremiumCountryCosta RicaDeviceHuawei KII-L22Operating SystemAndroid version 5.1.1 My Question or IssueWhenever I'm listening to music (either downloaded or not) when my phone connects to a wifi or a data internet connection, Spotify suddenly clos...
Plan Premium Country Costa Rica Device Huawei KII-L22 Operating System Android version 5.1.1 My Question or Issue Whenever I'm listening to music (either downloaded or not) when my p...
Community Legend
1939 Views
5 replies
3 likes
PlanPremiumCountryUKDeviceMoto G 5 PlusOperating SystemAndroid Oreo My Question or IssueI recently had to move my music over to my SD card as my internal storage is getting completely full, there is NO WAY TO DO THIS IN APP so I had to reinstall the ...
Plan Premium Country UK Device Moto G 5 Plus Operating System Android Oreo My Question or Issue I recently had to move my music over to my SD card as my internal storage is getting c...
Community Legend
1074 Views
1 replies
0 likes
PlanPremium DeviceHuawei p smart plus 2019 My Question or IssueThe app always crashes down as soon as I turn on the wifi. I have to open the app and close it again several times before I can use it and then it loads very long as if I would not have a...
Plan Premium Device Huawei p smart plus 2019 My Question or Issue The app always crashes down as soon as I turn on the wifi. I have to open the app and close it again severa...
Community Legend
2927 Views
2 replies
0 likes
PlanPremiumCountryIsraelDeviceGalaxy S9, LaptopOperating SystemAndroid 9, Win10 x64 version 1903 My Question or IssueIt's been a while now that not all my platforms sync properly the list of liked songs.All the devices are connected to the internet a...
Plan Premium Country Israel Device Galaxy S9, Laptop Operating System Android 9, Win10 x64 version 1903 My Question or Issue It's been a while now that not all my platforms sync prop...
Community Legend
2836 Views
3 replies
0 likes
I have a premium plan on 3 different devices and they are all fine, except on an android tablet i have all my songs downloaded (over 500) and when im online theyre all there and show that they are dowloaded but when i go offline my songs go down to a...
I have a premium plan on 3 different devices and they are all fine, except on an android tablet i have all my songs downloaded (over 500) and when im online theyre all there and show that they are do...
Community Legend
1420 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
15477 Views
7 replies
1 likes
PlanFamily PremiumCountryCosta Rica DeviceHuawei P10 Lite Operating SystemAndroid My Question or IssueI have Spotify open and playing, then I decide to close all the apps, I see that Spotify slides and closes, but in the notification area, Spotify ke...
Plan Family Premium Country Costa Rica Device Huawei P10 Lite Operating System Android My Question or Issue I have Spotify open and playing, then I decide to cl...
Community Legend
13651 Views
1 replies
1 likes
Plan: PremiumCountry: IndiaDevice: Samsung galaxy note 5 running android pieWhenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownloading when I attempt to download them.Kindly look into t...
Plan: Premium Country: India Device: Samsung galaxy note 5 running android pie Whenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownl...
Community Legend
572 Views
1 replies
0 likes
hi guys,i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the firewall and giving the app all autkrizations but nothin...
hi guys, i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the fir...
Community Legend
571 Views
2 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy 9Operating SystemAndroid 9.1 My Question or IssueMy music randomly pauses and when I turn the screen or unlock my phone, the music starts playing again. When the screen goes dark, the music stops agai...
Plan Premium Country Philippines Device Samsung Galaxy 9 Operating System Android 9.1 My Question or Issue My music randomly pauses and when I turn the screen or unlock my phone, the...
Community Legend
713 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(Samsung Galaxy J7 PrimeOperating System(Android) My Question or IssueI cant play certain songs for no reason there is no error mesage or anything i just cant click to the specific songs they are not banned in my country...
Plan Premium Country Turkey Device (Samsung Galaxy J7 Prime Operating System (Android) My Question or Issue I cant play certain songs for no reason there is no error mesage o...
Community Legend
524 Views
1 replies
0 likes
I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it. My Question or Issue **bleep**This is so **bleep**ing frustrating. i ha...
I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it. My Qu...
Community Legend
643 Views
1 replies
0 likes
Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....
Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...
Community Legend
7488 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue when ev...
Community Legend
701 Views
1 replies
0 likes
