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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376905 Views

541 replies

34 likes

Account
Free
  • 376905 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7638 Views

0 replies

7 likes

  • 7638 Views
  • 0 replies
  • 7 likes

Solved!! Shuffle persists beyond current playlist

PlanPremiumCountry Device(Moto G6) My Question or IssueI've recently noticed that shuffling a playlist essentially turns on shuffle for the whole app. So if I shuffle all my liked songs, and then decide to play an album(expecting it to play sequentia...

Casual Listener

  Plan Premium Country   Device (Moto G6)     My Question or Issue I've recently noticed that shuffling a playlist essentially turns on shuffle for the whole app. So if ...

Noah

Spotify Star

969 Views

3 replies

0 likes

  • 969 Views
  • 3 replies
  • 0 likes

Nothing seems to work?

Android My Question or IssueMost things won't play at all, the one's that do play stop after 10 seconds. The web player won't load. I reinstalled, restarted phone etc. Any ideas?

Casual Listener

Android   My Question or Issue Most things won't play at all, the one's that do play stop after 10 seconds. The web player won't load. I reinstalled, restarted phone etc. Any ideas?

Noah

Spotify Star

605 Views

3 replies

0 likes

  • 605 Views
  • 3 replies
  • 0 likes

Spotify on Note 10/ Frontier s3

Plan Premium swedenCountry swedenDeviceNote 10/Frontier s3Operating SystemAndroid My Question or Issue cant download spotify from the store on the watch, i guess there is no support yet to get spotify to work on the Frontier s3 when its connectet to ...

Visitor

Plan  Premium sweden Country   sweden Device Note 10/Frontier s3 Operating System Android   My Question or Issue  cant download spotify from the store on the watch,...

Noah

Spotify Star

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

UI takes a long time to load when app is freshly opened

PlanPremium Family PlanCountryUSADevice(Samsung Galaxy 7)Operating System(Android Oreo) My Question or IssueWhen I open the spotify app on my phone and go to a playlist, I click on the 'dots' next to a song for 'more options', the menu screen doesn't...

Casual Listener

  Plan Premium Family Plan Country USA Device (Samsung Galaxy 7) Operating System (Android Oreo)   My Question or Issue When I open the spotify app on my phone and go to a p...

osornios

Spotify Star

751 Views

1 replies

2 likes

  • 751 Views
  • 1 replies
  • 2 likes

Spotify keeps skipping or pausing songs on Samsung J3

My Spotify app on my Samsung Galaxy J3 has recently started constantly pausing or skipping to random other songs in the playlist when I'm listening to it on the go. It seems to have gotten worse over the last few days, to the point that the app is co...

Newbie

My Spotify app on my Samsung Galaxy J3 has recently started constantly pausing or skipping to random other songs in the playlist when I'm listening to it on the go. It seems to have gotten worse over...

osornios

Spotify Star

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Spotify Android App Live Wallpaper

For the moving backgrounds/videos that accompany certain songs on the Android app, is there a way to save these looped images so that they can be used as a wallpaper? The one I am looking for specifically is for the song Ritual by Rita Ora, Tiesto, a...

Visitor

  For the moving backgrounds/videos that accompany certain songs on the Android app, is there a way to save these looped images so that they can be used as a wallpaper? The one I am looking for...

osornios

Spotify Star

2185 Views

1 replies

0 likes

  • 2185 Views
  • 1 replies
  • 0 likes

Cant download songs on my device.

Been using android. My device cannot download songs. Why? I tried to remove all devices already but I still could not download it.

Visitor

Been using android. My device cannot download songs. Why? I tried to remove all devices already but I still could not download it. 

osornios

Spotify Star

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Solved!! App not working following restart

PlanPremiumCountryUKDeviceHonor 9 LiteOperating SystemAndroid 92 My Question or IssueFollowing a restart of my phone I attempted to launch Spotify, it then asked me to log in with username/password (unusual as it wouldn't normally do so) which I did....

Casual Listener

  Plan Premium Country UK Device Honor 9 Lite Operating System Android 92   My Question or Issue Following a restart of my phone I attempted to launch Spotify, it then asked me t...

Noah

Spotify Star

2553 Views

3 replies

0 likes

Android 9
App closing
App doesn’t work
log
Log in problem
  • 2553 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Night mode not displaying when sharing to Facebook Messenger

Plan Premium Country United Kingdom Device Samsung Galaxy S10+ Operating System Android P My Question or Issue When I share via Facebook Messenger, the select contact page that comes up shows the old Messenger design. This doesn't happen with any oth...

Regular

Plan Premium Country United Kingdom Device Samsung Galaxy S10+ Operating System Android P   My Question or Issue When I share via Facebook Messenger, the select contact page ...

Greigybear

Regular

2297 Views

7 replies

0 likes

Android
Spotify
  • 2297 Views
  • 7 replies
  • 0 likes

Spotify won't pause music when the phone's locked

Hi, I'm having issues with Spotify. Device: Samsung Galaxy S10+OS: Android 9So this kinda topic has already been opened, and it's now also in the FAQ. And the answer is "Just reinstall the app." Geee thanks. Though I wouldn't blame you if it worked f...

Casual Listener

Hi, I'm having issues with Spotify.   Device: Samsung Galaxy S10+ OS: Android 9 So this kinda topic has already been opened, and it's now also in the FAQ. And the answer is "Just reinstall t...

SpeedRunHunter

Casual Listener

783 Views

1 replies

0 likes

pause
Reporting an issue
Spotify won't pause
  • 783 Views
  • 1 replies
  • 0 likes

The new update is a confusing mess

This update, and the concept of the Liked Songs playlist is a mess. The most basic feature in any music player - shuffle all songs - seems to be impossible now. The concept of simply saving songs to your library? Out the window. The way things are se...

Newbie

This update, and the concept of the Liked Songs playlist is a mess. The most basic feature in any music player - shuffle all songs - seems to be impossible now. The concept of simply saving songs to ...

smiff1985

Visitor

4742 Views

14 replies

52 likes

  • 4742 Views
  • 14 replies
  • 52 likes

Widget removal explanation?

It's been over two weeks since you removed the widget and linked to a post supposed to explain why, but all it contained was a short messege that said that the widget had been retired. So I was wondering if the people you have working costumer relati...

Casual Listener

It's been over two weeks since you removed the widget and linked to a post supposed to explain why, but all it contained was a short messege that said that the widget had been retired. So I was wonde...

Loxer

Community Legend

2032 Views

4 replies

4 likes

Explanation
Removal
Widget
  • 2032 Views
  • 4 replies
  • 4 likes

Solved!! Android Local Files - Only Some of them transfer

PlanPremiumOperating SystemWin 10 / Android Alright, so when I attempt to copy local files from my PC to my phone, only some of them transfer. I have ensured that these files are mp3s. I have been able to transfer these exact files in the past (my sd...

Casual Listener

Plan Premium Operating System Win 10 / Android   Alright, so when I attempt to copy local files from my PC to my phone, only some of them transfer. I have ensured that these files are mp3s....

Loxer

Community Legend

950 Views

3 replies

0 likes

  • 950 Views
  • 3 replies
  • 0 likes

6 track skips limitation doesn't work

PlanFreeCountryUAE Device(Xiaomi red me note4)Operating SystemAndroid 7 My Question or IssueHaving installed application, limitation would have been working untill I go for specific artist or song search. Would I use daily mix or anything from home a...

Visitor

  Plan Free Country UAE   Device (Xiaomi red me note4) Operating System Android 7   My Question or Issue Having installed application, limitation would have been working un...

user-removed

Not applicable

1184 Views

2 replies

0 likes

skips
  • 1184 Views
  • 2 replies
  • 0 likes

Playback stopping

So, up until this weekend my Spotify was working fine. Then Sunday night it suddenly stops playing when the phone locks... will continue to play after phone locks for roughly 30 seconds and then stops but will resume the minute i reactivate the scree...

Visitor

So, up until this weekend my Spotify was working fine. Then Sunday night it suddenly stops playing when the phone locks... will continue to play after phone locks for roughly 30 seconds and then stop...

Noah

Spotify Star

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

The spotify home screen is blank

PlanFreeCountryU.SDevice(SAMSUNG J7 pop)Operating System(Android 7.0 Nougat with SamsungExperience 8.1 Upgradable to Android 9.0 Pie with One UI ) My Question or IssueWhen I open spotify the home screen is blank. I've tired uninstalling and reinstall...

Newbie

  Plan Free Country U.S Device (SAMSUNG J7 pop) Operating System (Android 7.0 Nougat with SamsungExperience 8.1 Upgradable to Android 9.0 Pie with One UI )   My Question or I...

Loxer

Community Legend

934 Views

5 replies

1 likes

  • 934 Views
  • 5 replies
  • 1 likes

Randomly pausing on Android

PlanPremiumCountryUKDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueSpotify playback (both music and podcasts) randomly pauses (roughly every 15 mins). It shows as still playing in the mini-window I can drag down from my notificatio...

Casual Listener

Plan Premium Country UK Device Google Pixel 2 Operating System Android 9   My Question or Issue Spotify playback (both music and podcasts) randomly pauses (roughly every 15 mins).&nbsp...

Loxer

Community Legend

847 Views

2 replies

0 likes

  • 847 Views
  • 2 replies
  • 0 likes

Previous track button stops working randomly

PlanPremium (Student)CountryIndia DeviceMoto One PowerOperating SystemAndroid Pie (running the latest update) I cannot go to the previous track using media control buttons on neither my Boult Audio Tru5ive nor my Sennheiser CX-275s. I am able to play...

Visitor

Plan Premium (Student) Country India   Device Moto One Power Operating System Android Pie (running the latest update)   I cannot go to the previous track using media control butto...

Loxer

Community Legend

1140 Views

1 replies

0 likes

Bluetooth headphones
Bluetooth play-pause button not working
Bluetooth problems
media control
  • 1140 Views
  • 1 replies
  • 0 likes

Weird "search playlist" crash

PlanPremiumCountryGermanyDeviceHuawei Mate 9 Operating AndroidMy Question or IssueFor some reason the app crashes when I type in "9," (because I looking for the song 9,000 miles by Pendulum). So I thought i report this weird bug to you.

Casual Listener

Plan Premium Country Germany Device Huawei Mate 9  Operating  Android My Question or Issue For some reason the app crashes when I type in "9," (because I looking for the song 9,000...

Loxer

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

next song of my playlist jumped randomly. shuffle is off.

PlanPremiumCountryDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueshuffle is off but the song after one jumps randomly to another. it doesnt fixed yet its goes on an...

Visitor

Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue shuffle is off but t...

Loxer

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes