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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115035 Views

27 replies

4 likes

  • 115035 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231327 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231327 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590695 Views

79 replies

3 likes

  • 590695 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485289 Views

580 replies

42 likes

Account
Free
  • 485289 Views
  • 580 replies
  • 42 likes

I wish there was a way for us to express our frustration at some of the changes that are introduced

I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you and rip user behaviour away. The only way we can expr...

Regular

I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you an...

Ryandandurand87

Newbie

1046 Views

2 replies

2 likes

  • 1046 Views
  • 2 replies
  • 2 likes

Solved!! Headphones skipping two songs at a time when display is off

I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes playing a split-second of that track. I've tested wi...

Music Fan

I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes p...

Cosmo_Kane

Music Fan

3562 Views

4 replies

1 likes

  • 3562 Views
  • 4 replies
  • 1 likes

New view cuts off results in 'Appears on'

PlanPremium CountryUS DeviceSony Xperia XA1 Ultra Operating SystemAndroid OreoVersion: 8.5.25.201 My Question or IssueI was recently transitioned to the new view, which is... interesting. It is nice that albums and singles fall under 'Discography' wi...

Roadie

Plan Premium   Country US   Device Sony Xperia XA1 Ultra   Operating System Android Oreo Version: 8.5.25.201   My Question or Issue I was recently transitioned to th...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to sign in to spotify after logging out

The below post describes the exact same issue I encountered.... once I logged out with offline mode enabled. https://community.spotify.com/t5/Ongoing-Issues/Please-go-online-to-connect-to-Spotify/idi-p/2112803 Device: LG V20

Visitor

The below post describes the exact same issue I encountered.... once I logged out with offline mode enabled.   https://community.spotify.com/t5/Ongoing-Issues/Please-go-online-to-connect-to-Sp...

Petya

Community Legend

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Glitching/Crashing

PlanPremiumDeviceSamsung Galaxy S9 My Question or IssueWhenever I try open spotify, it glitches and keeps trying to reload with the Google Smart lock appearing at the bottom that doesn't go away. How do I fix this issue? I've tried disabling the Goog...

Visitor

Plan Premium Device Samsung Galaxy S9   My Question or Issue Whenever I try open spotify, it glitches and keeps trying to reload with the Google Smart lock appearing at the bottom that doe...

Petya

Community Legend

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify closes when I connect to internet.

PlanPremiumCountryCosta RicaDeviceHuawei KII-L22Operating SystemAndroid version 5.1.1 My Question or IssueWhenever I'm listening to music (either downloaded or not) when my phone connects to a wifi or a data internet connection, Spotify suddenly clos...

Casual Listener

Plan Premium Country Costa Rica Device Huawei KII-L22 Operating System Android version 5.1.1   My Question or Issue Whenever I'm listening to music (either downloaded or not) when my p...

Petya

Community Legend

1951 Views

5 replies

3 likes

  • 1951 Views
  • 5 replies
  • 3 likes

Superuser Contribution Spotify redownloads music on phone restart, ignores SD card

PlanPremiumCountryUKDeviceMoto G 5 PlusOperating SystemAndroid Oreo My Question or IssueI recently had to move my music over to my SD card as my internal storage is getting completely full, there is NO WAY TO DO THIS IN APP so I had to reinstall the ...

Newbie

Plan Premium Country UK Device Moto G 5 Plus Operating System Android Oreo   My Question or Issue I recently had to move my music over to my SD card as my internal storage is getting c...

Petya

Community Legend

1083 Views

1 replies

0 likes

android oreo
motorola
redownloading
Redownloading songs
SD-card
storage problem
  • 1083 Views
  • 1 replies
  • 0 likes

Superuser Contribution Huawei, Spotify crashes

PlanPremium DeviceHuawei p smart plus 2019 My Question or IssueThe app always crashes down as soon as I turn on the wifi. I have to open the app and close it again several times before I can use it and then it loads very long as if I would not have a...

Newbie

Plan Premium   Device Huawei p smart plus 2019   My Question or Issue The app always crashes down as soon as I turn on the wifi. I have to open the app and close it again severa...

Petya

Community Legend

2936 Views

2 replies

0 likes

  • 2936 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Liked Songs not syncing

PlanPremiumCountryIsraelDeviceGalaxy S9, LaptopOperating SystemAndroid 9, Win10 x64 version 1903 My Question or IssueIt's been a while now that not all my platforms sync properly the list of liked songs.All the devices are connected to the internet a...

Casual Listener

Plan Premium Country Israel Device Galaxy S9, Laptop Operating System Android 9, Win10 x64 version 1903   My Question or Issue It's been a while now that not all my platforms sync prop...

Emilia_8

Community Legend

2854 Views

3 replies

0 likes

  • 2854 Views
  • 3 replies
  • 0 likes

Superuser Contribution Dowloaded songs diasppear when i go offline

I have a premium plan on 3 different devices and they are all fine, except on an android tablet i have all my songs downloaded (over 500) and when im online theyre all there and show that they are dowloaded but when i go offline my songs go down to a...

Visitor

I have a premium plan on 3 different devices and they are all fine, except on an android tablet i have all my songs downloaded (over 500) and when im online theyre all there and show that they are do...

Petya

Community Legend

1420 Views

3 replies

1 likes

  • 1420 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify stops playing after screen dims - S10 Galaxy

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

15491 Views

7 replies

1 likes

  • 15491 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify keeps playing after being closed.

PlanFamily PremiumCountryCosta Rica DeviceHuawei P10 Lite Operating SystemAndroid My Question or IssueI have Spotify open and playing, then I decide to close all the apps, I see that Spotify slides and closes, but in the notification area, Spotify ke...

Regular

Plan Family Premium Country Costa Rica    Device Huawei P10 Lite   Operating System Android   My Question or Issue I have Spotify open and playing, then I decide to cl...

Petya

Community Legend

13663 Views

1 replies

1 likes

after
closing
keeps
Music
playing
  • 13663 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify keeps redownloading tracks

Plan: PremiumCountry: IndiaDevice: Samsung galaxy note 5 running android pieWhenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownloading when I attempt to download them.Kindly look into t...

Music Fan

Plan: Premium Country: India Device: Samsung galaxy note 5 running android pie Whenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownl...

Petya

Community Legend

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting for download on new phone

hi guys,i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the firewall and giving the app all autkrizations but nothin...

Casual Listener

hi guys, i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the fir...

Petya

Community Legend

581 Views

2 replies

0 likes

  • 581 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music Randomly Pausing

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy 9Operating SystemAndroid 9.1 My Question or IssueMy music randomly pauses and when I turn the screen or unlock my phone, the music starts playing again. When the screen goes dark, the music stops agai...

Visitor

Plan Premium Country Philippines Device Samsung Galaxy 9 Operating System Android 9.1   My Question or Issue My music randomly pauses and when I turn the screen or unlock my phone, the...

Petya

Community Legend

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific songs are not playing

PlanPremiumCountryTurkeyDevice(Samsung Galaxy J7 PrimeOperating System(Android) My Question or IssueI cant play certain songs for no reason there is no error mesage or anything i just cant click to the specific songs they are not banned in my country...

Visitor

  Plan Premium Country Turkey Device (Samsung Galaxy J7 Prime Operating System (Android)   My Question or Issue I cant play certain songs for no reason there is no error mesage o...

Petya

Community Legend

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just want to **bleep**ing download spotify to my man's phone

I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it. My Question or Issue **bleep**This is so **bleep**ing frustrating. i ha...

Visitor

  I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it.  My Qu...

Petya

Community Legend

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music stops every time, my phone turns off

Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....

Visitor

Dear Spotify-Community,  I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...

Petya

Community Legend

7497 Views

1 replies

0 likes

  • 7497 Views
  • 1 replies
  • 0 likes

Superuser Contribution music cuts out

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue when ev...

Petya

Community Legend

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stopping all the time having to listen on airplane mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

718 Views

1 replies

1 likes

  • 718 Views
  • 1 replies
  • 1 likes