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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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  • 0 replies
  • 4 likes

Redesign causes lag in Your Library tab

PremiumDevice: hero2lte Model: samsung SM-G935F Android: 8.0.0Newest version of SpotifyMy Question or Issuehttp://imgur.com/a/GQ2mWLYWhen I click on an album or artist in the Your Library tab it loads very long, usually over 5 seconds.This was not th...

  • Casual Listener
  • Premium Device: hero2lte Model: samsung SM-G935F Android: 8.0.0 Newest version of Spotify My Question or Issue http://imgur.com/a/GQ2mWLY When I click on an album or artist in the Your Library t...
  • User_
  • Casual Listener
  • 3531 Views
  • 3 replies
  • 2 likes
  • Android
    Android 8
    android oreo
    bug
    Lag
    S7
    slow
    Your Library
  • 3531 Views
  • 3 replies
  • 2 likes

Google Nest Hub track info & artwork missing

PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemAndroid My Question or IssueHi,All of the Spotify artwork and track details have vanished from my Google Nest Hub, to be replaced by a Spotify logo. Everything still plays fine, but all the det...

IMG_20190810_145413.jpg IMG_20190810_144421.jpg
  • Casual Listener
  • Plan Premium Country UK Device Google Nest Hub Operating System Android   My Question or Issue Hi, All of the Spotify artwork and track details have vanished from my Google Nest Hub, ...
  • 724 Views
  • 0 replies
  • 0 likes
  • google
    Google Assistant Integration
    Google Home
    Google Home Chromecast Android
  • 724 Views
  • 0 replies
  • 0 likes

Was able to skip and search songs like a tablet with one plus 7 pro, and can't anymor

PlanFree/PremiumCountry DeviceOne Plus 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was able to skip and search any song I wanted on my one plus 7 pro like a few days ago and all of a sudden I can't seem to do so...

  • Newbie
  • Plan Free/Premium Country   Device One Plus 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was able to skip and search any song I wan...
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  • 252 Views
  • 0 replies
  • 0 likes

Low Volume

PlanPremiumCountryUSA DeviceAll Apple Gadgets and Google Chromecast Attached to a Yamaha receiverOperating SystemLatest iOs on all gadgets My Question or Issue I have 2 music systems, running a Yamaha receiver with a Chromecast attached to it, then I...

  • Music Fan
  • Plan Premium Country USA   Device All Apple Gadgets and Google Chromecast Attached to a Yamaha receiver Operating System Latest iOs on all gadgets   My Question or Issue   ...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

My Weekly Discovery doesnt refresh since 2 months ago

PlanPremiumCountryMexicoDeviceSamsung Galaxy S-10eOperating SystemVersion Android 9My Question or IssueWells since i chance my phone 2 months ago my weekly discovery or any other carpet doesnt refresh witt new music , it reminds the same music, i try...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy S-10e Operating System Version Android 9 My Question or Issue Wells since i chance my phone 2 months ago my weekly discovery or any other ca...
  • 263 Views
  • 0 replies
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  • 263 Views
  • 0 replies
  • 0 likes

Colored notification

PlanPremiumCountryItalyDeviceHUAWEI P10 Operating System(Android 9 Emui 9.1.0 My Question or IssueHello i recently noticed that know the notification icon change color based on the song is there a way to not have the notification colored?

  • Newbie
  •   Plan Premium Country Italy Device HUAWEI P10  Operating System (Android 9 Emui 9.1.0   My Question or Issue Hello i recently noticed that know the notification icon change...
  • 406 Views
  • 0 replies
  • 1 likes
  • 406 Views
  • 0 replies
  • 1 likes

Local Files won't download in mobile apps

I am having difficulty to download my local files on my mobile apps. I tried the solutions provided on the community, but none of them works for me. I have all my local files (not much, around 7 songs) added to a new playlist via my desktop, then usi...

  • Casual Listener
  • I am having difficulty to download my local files on my mobile apps. I tried the solutions provided on the community, but none of them works for me.   I have all my local files (not much, arou...
  • 636 Views
  • 0 replies
  • 1 likes
  • Android 9
    download issues
    local files sync mobile phone
  • 636 Views
  • 0 replies
  • 1 likes

no track info on tv when chromecasting only spotify logo huawei 8.0 samsung tv

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
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  • 375 Views
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Solved!!Superuser Contribution Albums automatically shuffle with Android Auto. Shuffle is turned off on my phone and car.

I have one month of Spotify Premium to check this service out, but I am encountering a strange issue: When I ask Google Assistant to play an album like DARK SIDE OF THE MOON, it automatically shuffles the album. Shuffle is turned off on my phone and ...

  • Visitor
  • I have one month of Spotify Premium to check this service out, but I am encountering a strange issue:   When I ask Google Assistant to play an album like DARK SIDE OF THE MOON, it automaticall...
  • EFDisaster
  • Regular
  • 8408 Views
  • 5 replies
  • 1 likes
  • android auto
    Google Assistant
  • 8408 Views
  • 5 replies
  • 1 likes

Playlists by spotify cut the beginning and end of songs

My Question or IssuePlaylists made by spotify such as power gaming will cut off the beginning and end of songs. The song will end before it is over and the next one will not start at the beginning. This only happens of spotify made playlists. I have ...

  • Newbie
  •   My Question or Issue Playlists made by spotify such as power gaming will cut off the beginning and end of songs. The song will end before it is over and the next one will not start at the be...
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  • 688 Views
  • 0 replies
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Music pausing randomly also studdering at times too.

PlanFreeCountryCanadaDeviceAndroid A8Operating SystemAndriod ver. 9 My Question or IssueRecently my spotify has been just pausing at random or play back just isnt working. Almost every song it stops and it's super frustrating. But additionally but no...

  • Visitor
  • Plan Free Country Canada Device Android A8 Operating System Andriod ver. 9   My Question or Issue Recently my spotify has been just pausing at random or play back just isnt working. Al...
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  • 305 Views
  • 0 replies
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Playlist Arrangement on Mobile

Hello! I'm a bit bummed one of the recent updates to the Spotify app now causes your playlists to be arranged based off of whichever one was played most recently.This wouldn't be much of a problem if I only had a few playlists, but I have like 30 and...

  • Visitor
  • Hello!   I'm a bit bummed one of the recent updates to the Spotify app now causes your playlists to be arranged based off of whichever one was played most recently. This wouldn't be much of a...
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  • 0 replies
  • 1 likes
  • 396 Views
  • 0 replies
  • 1 likes

Autoplay doesn't work

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A40Operating SystemAndroid 9 My Question or Issue Hi, Since I have a new phone the feature Autoplay won't work anymore. I've switched it off and on a few times. But this makes no difference. With my previ...

  • Casual Listener
  • Plan Premium Country Belgium Device Samsung Galaxy A40 Operating System Android 9   My Question or Issue   Hi,   Since I have a new phone the feature Autoplay won't work a...
  • Overhoop
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • autoplay
  • 480 Views
  • 2 replies
  • 0 likes

Playlist menu disapear in Android? Please help me

PlanPremiumCountryBrazilDeviceMoto G6 Plus Operating SystemAndroid 9 My Question or IssuePlease, my Spotify dont have Playlist menu more. Whats happen? Por favor, meu Spotify não tem mais o menu Playlist, o que acontece? Não consigo encontrar o menu,...

  • Visitor
  • Plan Premium Country Brazil Device Moto G6 Plus  Operating System Android 9   My Question or Issue Please, my Spotify dont have Playlist menu more. Whats happen?  Por favor,...
  • ardacebi
  • Composer
  • 398 Views
  • 1 replies
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  • 398 Views
  • 1 replies
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Superuser Contribution Can't log in on Spotify

PlanPremiumCountryPortugalDeviceHuawei P10Operating SystemAndroid 9 My Question or IssueOn this specific device I'm unable to log in into my account. Spotify closes/crashes as soon as I try to log in.I can log in with any other account besides my own...

  • Casual Listener
  • Plan Premium Country Portugal Device Huawei P10 Operating System Android 9   My Question or Issue On this specific device I'm unable to log in into my account. Spotify closes/crashes a...
  • Nyhals
  • Casual Listener
  • 769 Views
  • 4 replies
  • 0 likes
  • 769 Views
  • 4 replies
  • 0 likes

As of This Morning, Spotify App Will Not Connect to Sonos

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I woke up this morning and tried to play some music on my sonos and the app will not connect. I've reset my phone...

  • Gig Goer
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I woke up this morning and tr...
  • SPmusic
  • Visitor
  • 633 Views
  • 1 replies
  • 7 likes
  • 633 Views
  • 1 replies
  • 7 likes

Reproducción de canciones

PlanPremiumCountryChile DeviceNokia 3Operating SystemAndroid My Question or IssueSi no estoy conectado a internet no se reproducen las canciones que tengo descargadas salvo algunas de las más recientes, otras ni siquiera aparecen guardadas, aparecen ...

  • Regular
  •   Plan Premium Country Chile  Device Nokia 3 Operating System Android   My Question or Issue Si no estoy conectado a internet no se reproducen las canciones que tengo descar...
  • Sanitarium
  • Regular
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Spotify crashes under VODAFONE network

Good morning, I'd like to point out that for months Spotify PREMIUM has been stalling after a few minutes without going on a break. I use a Huawei P20 Pro on VODAFONE network. The problem is common to many users and it's time to fix it

  • Regular
  • Good morning, I'd like to point out that for months Spotify PREMIUM has been stalling after a few minutes without going on a break. I use a Huawei P20 Pro on VODAFONE network. The problem is common t...
  • Gioghi78
  • Regular
  • 432 Views
  • 2 replies
  • 0 likes
  • Vodafone crashes
  • 432 Views
  • 2 replies
  • 0 likes

remove jump back in

Operating SystemAndroid phoneMy Question or IssueHi! quick and easy question: how do i remove the "jump back in" thing from my app, or how do i remove artists or albums that are shown there?it annoys me that it takes up the second row on the main pag...

  • Music Fan
  • Operating System Android phone My Question or Issue Hi! quick and easy question: how do i remove the "jump back in" thing from my app, or how do i remove artists or albums that are shown there? i...
  • ardacebi
  • Composer
  • 9871 Views
  • 1 replies
  • 10 likes
  • 9871 Views
  • 1 replies
  • 10 likes

Streaming only works on external speakers

The problemWhen I try to play songs on my phone everything shows up as usual, but the playbar doesn't move(stuck at whatever timestamp you skip to). What makes this problem strange is that its very circumstancial. Streaming via my data works, playing...

  • Newbie
  • The problem When I try to play songs on my phone everything shows up as usual, but the playbar doesn't move(stuck at whatever timestamp you skip to).  What makes this problem strange is that i...
  • 351 Views
  • 0 replies
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  • device based
    Streaming Issue
  • 351 Views
  • 0 replies
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