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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6039 Views

0 replies

7 likes

  • 6039 Views
  • 0 replies
  • 7 likes

Open Mixtapes fails

Opening the "my Mixtapes" fails with error message "something went wrong. Please try again later." Internet connection is available and I can open every other other Playlists songs - also the nozdownloaded ones.

Casual Listener

Opening the "my Mixtapes" fails with error message "something went wrong. Please try again later." Internet connection is available and I can open every other other Playlists songs - also the nozdown...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Android Notification won't show

Why I don't get notification when I'm listening.PlanFreeCountryFinlandDeviceHonor 7 Lite (Honor 5C)Operating SystemAndroid Oreo 8.1

Music Fan

Why I don't get notification when I'm listening. Plan Free Country Finland Device Honor 7 Lite (Honor 5C) Operating System Android Oreo 8.1

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes

I want to see in discord im listening spotify

I want to see in Discord profile im listening music in spotify, but i dont see it. Discord say: I need to put in Spotify settings share to any application what im listening. I put it on, but it doesnt work. What i need to do?

Newbie

I want to see in Discord profile im listening music in spotify, but i dont see it. Discord say: I need to put in Spotify settings share to any application what im listening. I put it on, but it doesn...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Made for You mixes (Daily Mix etc) unchanged on phone for weeks

PlanFreeCountryAustraliaDeviceNokia 6Operating SystemAndroid Pie My Question or IssuePlease click if you have the same issue! I have troubleshooted this on Twitter and have been put in the "too hard" basket, told mine is an "isolated case" despite my...

Music Fan

  Plan Free Country Australia Device Nokia 6 Operating System Android Pie   My Question or Issue Please click if you have the same issue! I have troubleshooted this on Twitter an...

sharp-spark

Roadie

504 Views

1 replies

2 likes

  • 504 Views
  • 1 replies
  • 2 likes

dislike button missing in discover weekly

PlanPremium My Question or IssueSince a while the dislike button disappeared when I'm listening to my discover weekly. Only the heart is visible.

Newbie

Plan Premium   My Question or Issue Since a while the dislike button disappeared when I'm listening to my discover weekly. Only the heart is visible.

383 Views

0 replies

3 likes

  • 383 Views
  • 0 replies
  • 3 likes

Adding and Removing Songs

PlanPremiumCountryUSADevicePixel 3 XLOperating SystemAndroid 9.0 My Question or IssueEver since I received the new update to the app, I have been frustrated trying to perform basic functions that were easy previously. I am able to sort alphabetically...

Casual Listener

Plan Premium Country USA Device Pixel 3 XL Operating System Android 9.0   My Question or Issue Ever since I received the new update to the app, I have been frustrated trying to perform...

485 Views

0 replies

7 likes

  • 485 Views
  • 0 replies
  • 7 likes

Solved!! Latest update breaks playlist ordering

PlanPremiumCountryUSDevicePixel 2Operating SystemAndroid My Question or IssueThe latet app update totally breaks any playlist ordering that existed prior to the update. I had all of my playlists sorted alphabetically (which is still the case on the d...

Regular

Plan Premium Country US Device Pixel 2 Operating System Android   My Question or Issue The latet app update totally breaks any playlist ordering that existed prior to the update. ...

channesw

Casual Listener

3897 Views

6 replies

3 likes

Android
playlist sorting
Playlists
sorting
  • 3897 Views
  • 6 replies
  • 3 likes

Download when offline

PlanPremiumCountryIreland DeviceHuawei Y6 2018Operating SystemAndroid My Question or Issue Up until the most recent update I was able to click the download button for albums and podcasts with the do not download over cellular option selected in setti...

Casual Listener

  Plan Premium Country Ireland   Device Huawei Y6 2018 Operating System Android   My Question or Issue   Up until the most recent update I was able to click the downl...

Billy-J

Spotify Star

1260 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Just downloaded music and it immediately got deleted

I just re-downloaded music that I had previously had downloaded and wit worked on a trip I took recently, when I got back on Internet all my music uninstalled and when I tried to reinstall it, everything I had just downloaded immediately got deleted....

Newbie

I just re-downloaded music that I had previously had downloaded and wit worked on a trip I took recently, when I got back on Internet all my music uninstalled and when I tried to reinstall it, everyt...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Didn't Get New Android App Update

Plan: PremiumCountry: USADevice: LG G7 ThinQOperating System: Android Oreo My Question or Issue:I've read about the newly-designed Spotify app, but I didn't get the update. I'm still on Version 8.5.9.737. The Google Play store does not show anything ...

Casual Listener

Plan:  Premium Country:  USA Device: LG G7 ThinQ Operating System:  Android Oreo   My Question or Issue: I've read about the newly-designed Spotify app, but I didn...

wildcatguy

Casual Listener

443 Views

2 replies

0 likes

  • 443 Views
  • 2 replies
  • 0 likes

Solved!! New 'Liked songs' playlist has added every song I've saved!

PlanPremiumCountryUKDeviceMoto G5sOperating SystemAndroid Oreo The new update arrived a day or so ago and while I was pleased to see the 'Liked Songs' playlist - at last! - I was surprised that there were already almost 8,000 songs in it!It didn't ta...

Regular

  Plan Premium Country UK Device Moto G5s Operating System Android Oreo   The new update arrived a day or so ago and while I was pleased to see the 'Liked Songs' playlist - at las...

SJDrury

Regular

31447 Views

11 replies

19 likes

  • 31447 Views
  • 11 replies
  • 19 likes

Superuser Contribution Spotify links in Facebook Messenger open in browser player, not Spotify App

If a friend uses Share/Facebook Messenger in Spotify to send a link to me, when I the click it, lets me choose between playing thesong in the browser player or to download and install the Spotify app (which I already have). How can I make shared Spot...

Regular

If a friend uses Share/Facebook Messenger in Spotify to send a link to me, when I the click it, lets me choose between playing  thesong in the browser player or to download and install the Spoti...

Ivan

Spotify Legend

8293 Views

4 replies

4 likes

  • 8293 Views
  • 4 replies
  • 4 likes

Daily Mixes wont play

When I go to Library then Made for You my Daily Mixra show up but when I tap on them either the loading icon shows for ages and nothing happens or I get a message saying "something has gone wrong" (or similar). I can play daily mixes from my recently...

Newbie

When I go to Library then Made for You my Daily Mixra show up but when I tap on them either the loading icon shows for ages and nothing happens or I get a message saying "something has gone wrong" (o...

468 Views

0 replies

1 likes

  • 468 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify stops after a few minutes

Everytime I start playing music and lay my phone beside it stops after a few minutes. When I push the volume button it starts playing again but stops again. Same thing when I turn the screen off.PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operati...

Newbie

Everytime I start playing music and lay my phone beside it stops after a few minutes. When I push the volume button it starts playing again but stops again. Same thing when I turn the screen off. Pl...

Petya

Community Legend

982 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Lock screen pause button not working

Since the latest Android update on my phone, whenever attempting to pause a track from the lock screen, the button momentarily changes as if pausing, but doesn't pause, then changes back. I'm using Spotify on a Galaxy S8+ running Android 9.0Attached ...

Newbie

Since the latest Android update on my phone, whenever attempting to pause a track from the lock screen, the button momentarily changes as if pausing, but doesn't pause, then changes back.   I'...

Billy-J

Spotify Star

745 Views

1 replies

0 likes

Android 9.0
Lock Screen Issues
  • 745 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(iOS 10) My Question or IssueI have a collection of 5,800+ downloaded so...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device (Samsung Galaxy S8) Operating System ...

Petya

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Songs marked as Downloaded before connected to Wifi - No Re-Download in High quality?

WorkflowSo, I'm away from home (no Wifi) and discovering new Music on Spotify.I find a new Album I like and mark it for later "download". My quality settings are set to low on Streaming (Data plan), but Highest for download on Wifi. What I expect:Spo...

Newbie

Workflow So, I'm away from home (no Wifi) and discovering new Music on Spotify. I find a new Album I like and mark it for later "download". My quality settings are set to low on Streaming (Data pla...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Spotify Stations Reorder List?

I have been using the new Spotify Stations app and love it. One thing I can't figure out is how to reorder the Stations List. I've added a bunch of stations I listen to and want to reorder them so they're in an organized fashion. Right now they're ju...

Regular

I have been using the new Spotify Stations app and love it. One thing I can't figure out is how to reorder the Stations List. I've added a bunch of stations I listen to and want to reorder them so th...

Billy-J

Spotify Star

1127 Views

1 replies

2 likes

  • 1127 Views
  • 1 replies
  • 2 likes

My Daily Mixes Will Not Load

below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device( Samsung Galaxy S7, Galaxy Tab A)Operating System( Android Oreo) My Question or IssueCurrently, my Spotify has be...

Visitor

 below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device ( Samsung Galaxy S7, Galaxy Tab A) Oper...

351 Views

0 replies

2 likes

  • 351 Views
  • 0 replies
  • 2 likes

Solved!! Offline mode for Samsung S8

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBefore the new update, on my phone I could easily switch to offline mode by just clicking off...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Before ...

Billy-J

Spotify Star

3067 Views

3 replies

0 likes

  • 3067 Views
  • 3 replies
  • 0 likes