Spotify hangs on Android (Motorola one power)

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Spotify hangs on Android (Motorola one power)

Chetanwalawalka
Regular

 

Plan

Premium

Country

India

 

Device

Motorola one power

Operating System

Android v9

 

My Question or Issue

Spotify hangs and app shuts out automatically when I click on the song that is playing shown at the bottom half of screen (see attached snapshot)

Have seen this happen frequently

 

Screenshot_20190918-091500.png
12 Replies

Re: Spotify hangs on Android (Motorola one power)

Moderator
Moderator

Hey @Chetanwalawalka,

 

Thanks for reaching out to us about this!

 

Do you mind trying a clean reinstall by following the instructions in this support article? 

 

If that doesn't work, could you try logging into another account on your device?

 

Thanks! Keep us posted :)

PeterModerator
 
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Re: Spotify hangs on Android (Motorola one power)

Chetanwalawalka
Regular

Hi Peter

 

Thank you for the update

 

Just help me confirm that I will not lose all of the songs downloaded, liked or even my custom playlists that I have created while doing the clean reinstall

 

Regards,

Chetan

Re: Spotify hangs on Android (Motorola one power)

Oviiis
Visitor

you will only lost the downloaded songs but the saved playlist and liked songs will stay on your account saved. base on my experience i just redownloaded all the songs on my playlist. hope this help. 

Re: Spotify hangs on Android (Motorola one power)

Moderator
Moderator

@Chetanwalawalka, - I can confirm that what @Oviiis said is correct ;)

PeterModerator
 
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Re: Spotify hangs on Android (Motorola one power)

Chetanwalawalka
Regular

Thanks guys... however I see two options when I tap storage and those are

1. Clear storage

2. Clear cache

 

But I don't see clear data

 

What do you want me to clear...storage or cache?

 

Appreciate your help in this!!!

Screenshot_20190921-154003.png

Re: Spotify hangs on Android (Motorola one power)

Moderator
Moderator

Hey @Chetanwalawalka,

 

You can clear both (Storage is for offline songs, Cache are various stored settings).

 

Let us know how it goes :)

PeterModerator
 
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Re: Spotify hangs on Android (Motorola one power)

Chetanwalawalka
Regular

Hi Peter

 

Thanks for your help

 

Have followed the steps for clean reinstall and will keep you posted after a few days of using Spotify. I have noticed this bug only about a month or so before that the app was running too smooth.

 

Have a wonderful day ahead.

Re: Spotify hangs on Android (Motorola one power)

Moderator
Moderator

No worries @Chetanwalawalka - keep us posted!

 

In the meanwhile, if there's anything else, don't hesitate to give us a shout. We'll be right here if you need more help.

 

Have a lovely day :)

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Spotify hangs on Android (Motorola one power)

Chetanwalawalka
Regular

Hi Peter/Katerina et all

 

Today again it happened...the app hanged up and song stopped when I clicked on the bar which displays the current song being played (just above the home and other icons)

 

I had done the clean reinstall on Monday. Let me know if any other solution or have you guys come across any such issues with Android users

Screenshot_20190926-173433.png
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