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Spotify won't play without wifii

Spotify won't play without wifii

I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made sure it was connected to mobile data even the background one. But it only works on wifii. I checked other posts here and it says there's a solution but it wasn't helpful at all. I'd appreciate assistance with this issue. Thanks a lot. 

 

Screenshot_20190915-125114_Spotify.jpg
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1 Reply

Hey @ninkalegend

 

Welcome to the Community.

 

We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Can you also check if you maybe have Data disabled for the app? 

 

If you're still having trouble, could you let us know the exact version of Spotify?

 

Looking forward to your reply 🙂

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