App se detiene en huawei mate 7

[EduardoBolaños]

Plan

Premium

Country Costa Rica

Device

Huawei Mate 7

Operating System

Android 4.4.2

My Question or Issue

 La aplicación se detiene por completo y se cierra cuando se reproduce música en huawei mate 7.

[JulianA_Bogota]

Hey @EduardoBolaños.

We hope you don't mind us replying in English. If you'd like, you can perform a clean reinstall with the steps you'll find here. This will give the app a fresh start and everything should go back to normal. In case this doesn't help, we'd recommend making sure that your device has more than 500MB of free space available. If none of this works, you can also try checking for any pending updates for your current Android version.

If you'd like to receive additional help in Spanish, our customer support team could give you a hand. You can get in touch with them here, or via social media channels on Facebook and Twitter.

They'll reply to your message as soon as possible.

Have an amazing day 🙂