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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846895 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846895 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16128 Views
  • 3 replies
  • 0 likes
  • 16128 Views
  • 3 replies
  • 0 likes

Solved!! Android app is horrible after purchasing Premium

I've used the Spotify app for a long time and everything worked fine, however, since I bought Premium everything has gone to **bleep**. I don't have a homescreen anymore, I am simply greeted with "Sorry, something went wrong. - That didn't work. Plea...

  • Music Fan
  • I've used the Spotify app for a long time and everything worked fine, however, since I bought Premium everything has gone to **bleep**. I don't have a homescreen anymore, I am simply greeted with "So...
  • iGrasmat
  • Music Fan
  • 871 Views
  • 8 replies
  • 0 likes
  • 871 Views
  • 8 replies
  • 0 likes

Spotify pkaying automatically

Hi All, I have just bought a new car that I plug my samsung S8 into and use spotify. Problem is that after I unplug from the car Spotify starts to randomly play. This morning I shut down all apps several times before it stopped. Any ideas?

  • Newbie
  • Hi All,  I have just bought a new car that I plug my samsung S8 into and use spotify. Problem is that after I unplug from the car Spotify starts to randomly play. This morning I shut down all a...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Not every song in my playlist shows in my phone8

The thing is that i cant see all the songs in my shared playlist in my phone, idk why but i just see the ones i added and not the ones other people added, Ive tried everything, seeing the filters in the playlist, checking configurations, everything!!...

  • Newbie
  • The thing is that i cant see all the songs in my shared playlist in my phone, idk why but i just see the ones i added and not the ones other people added, Ive tried everything, seeing the filters in ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Borre cache Android

Borre cache y ahora no me deja abrir la aplicacion Se queda en pantalla de espera luego a parece un mensaje de error

  • Newbie
  • Borre cache y ahora no me deja abrir la aplicacion  Se queda en pantalla de espera luego a parece un mensaje de error 
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Shuffle not working

About a week ago, I noticed that all of my playlists now will play from the beginning of the songs i added and consisently play everything in the same order offering no variety. I have tried re-installing and also logging in/out with no change in thi...

  • Casual Listener
  • About a week ago, I noticed that all of my playlists now will play from the beginning of the songs i added and consisently play everything in the same order offering no variety. I have tried re-insta...
  • Mengelb2
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Save my mixtape offline request

Hello,I find it is a big minus, that I cannot save My Mixtape playlists offline, it makes Spotify almost useless, because my internet connection outside is limited and the main reason I bought Spotify premium is for outside use.

  • Casual Listener
  • Hello, I find it is a big minus, that I cannot save My Mixtape playlists offline, it makes Spotify almost useless, because my internet connection outside is limited and the main reason I bought Spot...
  • amaru7
  • Casual Listener
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

Tinder - Top Artists not showing

Hi,So, I've connected with Spotify through Tinder but I can't seem to get it to work properly. 1. My anthem. I'm not allowed to pick any song I want from Spotify. Complete albums fail to show up when I search (and yes, triple-checked spelling and wha...

  • Regular
  • Hi, So, I've connected with Spotify through Tinder but I can't seem to get it to work properly.   1. My anthem. I'm not allowed to pick any song I want from Spotify. Complete albums fail...
  • prizefyter
  • Newbie
  • 54595 Views
  • 18 replies
  • 5 likes
  • 54595 Views
  • 18 replies
  • 5 likes

"Remove from this playlist button" disappeared

Hello Two days ago I have noticed some changes in playlist menu. When I click the shuffle button it always starts the first song from the playlist. This does not bother me much, but also "Remove from this playlist," button has gone. How to fix it? Th...

  • Casual Listener
  • Hello  Two days ago I have noticed some changes in playlist menu. When I click the shuffle button it always starts the first song from the playlist. This does not bother me much, but also "Remo...
  • Lukas26
  • Casual Listener
  • 463 Views
  • 2 replies
  • 1 likes
  • 463 Views
  • 2 replies
  • 1 likes

Screen doesn't turn on when Spotify is logged in - Samsung Galaxy S5

It seems like at least half the time, I can't get my screen to turn on and I have to hard reboot the phone. I originally attributed this to some other new apps I had installed, but I realized after some experimentation that it only happens when Spoti...

  • Casual Listener
  • It seems like at least half the time, I can't get my screen to turn on and I have to hard reboot the phone. I originally attributed this to some other new apps I had installed, but I realized after s...
  • Futil1ty
  • Casual Listener
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Spotify deleting my downloads

Hi!:)So spotify recently deleted all of my downloaded songs, and if I try to download them again, it sais I can't, because I can only have downloaded songs for 3 device at once..but I only use my spoify on my phone, not any other device.

  • Regular
  • Hi!:) So spotify recently deleted all of my downloaded songs, and if I try to download them again, it sais I can't, because I can only have downloaded songs for 3 device at once..but I only use my s...
  • rozsnyaizsofia
  • Regular
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Control volume on second device (Spotify Connect)

I'm not able to control volume on second device, according to thread below it should be possible? http://community.spotify.com/t5/Spotify-Ideas/Control-Volume-via-Spotify-Connect/idi-p/878921?nobounceDevice: Nexus 5Second: Galaxy Nexus Both running S...

  • Regular
  • I'm not able to control volume on second device, according to thread below it should be possible? http://community.spotify.com/t5/Spotify-Ideas/Control-Volume-via-Spotify-Connect/idi-p/878921?nob...
  • fleischsaege
  • Newbie
  • 106781 Views
  • 63 replies
  • 21 likes
  • Connect
    volume
  • 106781 Views
  • 63 replies
  • 21 likes

Solved!! Only half of my playlist is showing up on phone app

Went to go listen to my playlist driving to work, and only half of it is showing up...went to add a song i knew was on it, but didnt appear, and it had the duplicate song pop up...went to spotify on my xbox and the entire playlist pops up...sort of f...

  • Casual Listener
  • Went to go listen to my playlist driving to work, and only half of it is showing up...went to add a song i knew was on it, but didnt appear, and it had the duplicate song pop up...went to spotify on ...
  • Minchow1994
  • Casual Listener
  • 15108 Views
  • 6 replies
  • 2 likes
  • 15108 Views
  • 6 replies
  • 2 likes

Change user on tablet

Hello,I connect Spotify to a music server. For this I have specially set up an Android tablet just for this purpose. Now I've upgraded to Premium Family so my girlfriend can hear her own playlist. But: I can not find an easy way to simply switch the ...

  • Newbie
  • Hello, I connect Spotify to a music server. For this I have specially set up an Android tablet just for this purpose. Now I've upgraded to Premium Family so my girlfriend can hear her own playlist. ...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Playlist problems

Hey guys, well, my english isn't the best, but I hope that you can understand me: I have like 10 playlists on Spotify (in most of them are like 60 songs) and, as well, I have a great playlist (my "head" playlists) with 322 songs.When I want to hear m...

  • Newbie
  • Hey guys,   well, my english isn't the best, but I hope that you can understand me:   I have like 10 playlists on Spotify (in most of them are like 60 songs) and, as well, I have a grea...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Solved!! Save album as new playlist while preserving artist and album name

Hi, some time ago, when i saved a complete album as a new playlist, then the name of the artist and the album was automatically taken over as the title of the new playlist, currently this is not the case anymore.I currently have to manually enter the...

  • Newbie
  • Hi, some time ago, when i saved a complete album as a new playlist, then the name of the artist and the album was automatically taken over as the title of the new playlist, currently this is not the ...
  • tommytoothpaste
  • Newbie
  • 1756 Views
  • 3 replies
  • 1 likes
  • 1756 Views
  • 3 replies
  • 1 likes

"You're Offline", won't load Home Page at all, artist pages won't work.

1. My Home page won't load (Sorry, something went wrong...)2. I can't go to Artists' pages from search (You're offline) I am not offline. I can listen to songs from playlists online. Only Home page and artist page won't work. (I can search for a play...

  • Casual Listener
  • 1. My Home page won't load (Sorry, something went wrong...) 2. I can't go to Artists' pages from search (You're offline)   I am not offline. I can listen to songs from playlists online. Only ...
  • jokinpaha
  • Casual Listener
  • 3435 Views
  • 20 replies
  • 10 likes
  • 3435 Views
  • 20 replies
  • 10 likes

Shuffle and Repeat not staying active

Recently all of my playlists have not been keeping shuffle and repeat activated. I will choose a song and activate the shuffle and repeat, but when I change the song the shuffle and repeat does not stay activated as it used to. I have tried shutting ...

  • Newbie
  • Recently all of my playlists have not been keeping shuffle and repeat activated. I will choose a song and activate the shuffle and repeat, but when I change the song the shuffle and repeat does not s...
  • 396 Views
  • 0 replies
  • 5 likes
  • 396 Views
  • 0 replies
  • 5 likes

Superuser Contribution Spotify connect on Android TV, guest playback ?

Back in the days I was using spotify gramafon for playback.If I got a guest in the same wifi he is also ready to playback from his spotify client. Now I am using spotify app on android tv and the guest have to use his login for playback? I am confuse...

  • Casual Listener
  • Back in the days I was using spotify gramafon for playback. If I got a guest in the same wifi he is also ready to playback from his spotify client.   Now I am using spotify app on android tv ...
  • Alfredo
  • Roadie
  • 685 Views
  • 3 replies
  • 0 likes
  • 685 Views
  • 3 replies
  • 0 likes

Local files are missing album art on my Android

I have tried deleting the files I downloaded on my PC and readding them. I even added the albums to iTunes and imported that way but I can't get the art to show when I sync the playlist to my phone. It's annoying seeing a grey generic picture on all ...

  • Music Fan
  • I have tried deleting the files I downloaded on my PC and readding them. I even added the albums to iTunes and imported that way but I can't get the art to show when I sync the playlist to my phone. ...
  • Joe
  • Community Legend
  • 1098 Views
  • 7 replies
  • 0 likes
  • album art
    Android 7.1
    Local files for Spotify Mobile
  • 1098 Views
  • 7 replies
  • 0 likes

Unable to access storage option

I can't choose where my music is downloaded anymore. I had the option yesterday but then my music undownloaded and now I can't download it to my SD card. I am using a ZTE zmax pro with Android 6.0.1.

  • Visitor
  • I can't choose where my music is downloaded anymore. I had the option yesterday but then my music undownloaded and now I can't download it to my SD card. I am using a ZTE zmax pro with Android 6.0.1.
  • udance4ever
  • Music Fan
  • 1159 Views
  • 10 replies
  • 0 likes
  • 1159 Views
  • 10 replies
  • 0 likes