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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27825 Views
  • 59 replies
  • 23 likes
  • 27825 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870399 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870399 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24744 Views
  • 3 replies
  • 0 likes
  • 24744 Views
  • 3 replies
  • 0 likes

Superuser Contribution Redownload failed downloaded song

PlanPremiumCountry IndonesiaDeviceMotorola Moto MOperating SystemAndroid Nougat My Question or IssueSo I downloaded songs for offline uses but there are some songs that failed to download it will play the song but not fully so it's just stuck at cert...

  • Newbie
  • Plan Premium Country  Indonesia Device Motorola Moto M Operating System Android Nougat   My Question or Issue So I downloaded songs for offline uses but there are some songs that ...
  • SergioDavid
  • Roadie
  • 560 Views
  • 1 replies
  • 0 likes
  • Download error
    Offline download
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Almacenamiento

¿Por qué la aplicación ocupa tanto espacio en la memoria interna del telefono? Tengo activada la opcion de guardar los datos de la música en la tarjeta SD y aún así la aplicación es muy pesada. ¿Hay alguna solución?

  • Newbie
  • ¿Por qué la aplicación ocupa tanto espacio en la memoria interna del telefono? Tengo activada la opcion de guardar los datos de la música en la tarjeta SD y aún así la aplicación es muy pesada. ¿Hay ...
  • SergioDavid
  • Roadie
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album not available

Hi We have two differnet accounts, same options. My wife can access and play an album, i can't... music not available....Album is Valses de Vienne - Hans Reimann. What she can read it and me not ? Thanks

  • Newbie
  •     Hi   We have two differnet accounts, same options. My wife can access and play an album, i can't... music not available.... Album is Valses de Vienne - Hans Reimann.   ...
  • SergioDavid
  • Roadie
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visual and playability bugs

PlanPremiumCountry Australia DeviceSamsung Galaxy note 8Operating SystemAndroid 8My Question or IssueHi, recently - since last month- the player suffers several issues such as screen overlapping while moving to an artist page or playlist. Moreover so...

  • Newbie
  • Plan Premium Country  Australia  Device Samsung Galaxy note 8 Operating System Android 8 My Question or Issue Hi, recently - since last month- the player suffers  several issu...
  • SergioDavid
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Volume control on soundbar

When controlling the volume of spotify playing on my Samsung sound bar it jumps 7 levels when I hit the volume on my phone. Any tips this is quite annoying.When I use the multiroom app from Samsung this works fine but then I need to keep switching be...

  • Visitor
  • When controlling the volume of spotify playing on my Samsung sound bar it jumps 7 levels when I hit the volume on my phone. Any tips this is quite annoying. When I use the multiroom app from Samsung...
  • Mac_0
  • Newbie
  • 2788 Views
  • 6 replies
  • 10 likes
  • 2788 Views
  • 6 replies
  • 10 likes

Email not recognized

My Question or IssueI recently deleted my spotify app on accident so I downloaded it again and tried to log back in but it won't recognize any of my email accounts. I've been paying for premium for years and no matter what I try I cant log back in. I...

  • Visitor
  •     My Question or Issue I recently deleted my spotify app on accident so I downloaded it again and tried to log back in but it won't recognize any of my email accounts. I've been paying...
  • Joe
  • Community Legend
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Android Auto Offline Mode can't view menu options

PlanPremiumCountryUS DeviceGoogle PixelOperating SystemAndroid Oreo My Question or IssueI have several entire albums downloaded, but when my Spotify app is in Offline Mode and I open Android Auto and click the menu button it spins indefinitely and sa...

  • Casual Listener
  • Plan Premium Country US  Device Google Pixel Operating System Android Oreo   My Question or Issue I have several entire albums downloaded, but when my Spotify app is in Offli...
  • sl7023
  • Newbie
  • 1030 Views
  • 2 replies
  • 2 likes
  • 1030 Views
  • 2 replies
  • 2 likes

App uses a LOT of space on internal storage

and it's ridiculous! come on, i sign the service and save my tracks offline, but not only the offline songs are saved, ALL that i hear is saved, and create a monstruous cache. And then, if i delete the cache, all my offline songs gone too, the app ha...

  • Regular
  • and it's ridiculous! come on, i sign the service and save my tracks offline, but not only the offline songs are saved, ALL that i hear is saved, and create a monstruous cache. And then, if i delete t...
  • u-64_2ydzxg38
  • Newbie
  • 62147 Views
  • 81 replies
  • 29 likes
  • 62147 Views
  • 81 replies
  • 29 likes

[Your Music] Increase maximum Songs allowed in Your Music

PlanPremiumCountry United States of AmericaDevice(Motorola Moto 4G)Operating System My Question or Issue

  • Newbie
  • Plan Premium Country  United States of America Device (Motorola Moto 4G) Operating System     My Question or Issue  
  • Loxer
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Why can't I repeat searched songs anymore??

Every time I search for a song in the Spotify app now, the shuffle/repeat buttons are gone and I can't do anything about it. I am sick and tired of this, I just want to repeat the songs I search in peace but I can't do that anymore. I understand that...

  • Newbie
  • Every time I search for a song in the Spotify app now, the shuffle/repeat buttons are gone and I can't do anything about it. I am sick and tired of this, I just want to repeat the songs I search in p...
  • Loxer
  • Community Legend
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Play queue button missing on Android

PlanPremiumCountry FranceDeviceLg G4Operating SystemAndroid My Question or IssueI'd like to use play queue, listening to daily mix and find a good song, then insert the related album and pursue with the end of the daily mix.Unfortunately it is someti...

  • Newbie
  • Plan Premium Country  France Device Lg G4 Operating System Android   My Question or Issue I'd like to use play queue, listening to daily mix and find a good song, then insert the ...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

android 8.1.0 and HEOS/Denon AVR-S930 2nd zone turning on Main zone

PlanPremiumCountry U.S.DevicePixel XLOperating SystemAndroid 8.1.0My Issuewhen using the Spotify via Denon's HEOS app on their AVR-S930 receiver set to zone 2 only w/ the main zone being set to off, anytime I fast forwartd or change tracks the main z...

  • Casual Listener
  • Plan Premium Country  U.S. Device Pixel XL Operating System Android 8.1.0 My Issue when using the Spotify via Denon's HEOS app on their AVR-S930 receiver set to zone 2 only w/ the main ...
  • 729 Views
  • 0 replies
  • 1 likes
  • HEOS Zone 2
  • 729 Views
  • 0 replies
  • 1 likes

Superuser Contribution I dont see albums but my friends seeing

PlanFree/PremiumCountry England DeviceSamsung A5 2017Operating System(ANDORID My Question or Issue Hey I have question. I dont see albums mu favorite band but my friends seeying everything we have both premium and I dont know why I can't listen music

  • Casual Listener
  • Plan Free/Premium Country  England  Device Samsung A5 2017 Operating System (ANDORID   My Question or Issue  Hey I have question. I dont see albums mu favorite band but ...
  • t1-qqub_sl8f9
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Friend's playlist won't update

I have a Samsung Galaxy S7 and Android Version 8.On Spotify, I play a friend's playlist regularly. Recently, she told me that she updated the playlist, but when I listen to her playlist, it doesn't play the new songs. It just repeats the same songs i...

  • Newbie
  • I have a Samsung Galaxy S7 and Android Version 8. On Spotify, I play a friend's playlist regularly. Recently, she told me that she updated the playlist, but when I listen to her playlist, it doesn't...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

I can't confirm the login with Facebook

I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom to press and continue.

  • Newbie
  • I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom...
  • Shamblek
  • Casual Listener
  • 1172 Views
  • 6 replies
  • 1 likes
  • 1172 Views
  • 6 replies
  • 1 likes

Some Songs Download ...Some Won't

PlanPremiumCountry CanadaDeviceS8 and TabAOperating SystemAndroid Oreo and Jellybean My Question or Issue I'm having an issue where one out of maybe ten songs won't download with the rest of a playlist. They don't even have the download symbol to the...

  • Newbie
  •   Plan Premium Country  Canada Device S8 and TabA Operating System Android Oreo and Jellybean   My Question or Issue  I'm having an issue where one out of maybe ten son...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

stop spotify creating song radio base on (the first song that u choose)

Premium DeviceSamsung galaxyOperating System Android Oreo My Question or IssueHow to stop spotify creating "song radio based on *the first song that you choose after searching an artist"

  • Casual Listener
  • Premium  Device Samsung galaxy Operating System  Android Oreo   My Question or Issue How to stop spotify creating "song radio based on *the first song that you choose after...
  • Loxer
  • Community Legend
  • 2342 Views
  • 7 replies
  • 0 likes
  • 2342 Views
  • 7 replies
  • 0 likes

Repeat feature

I cant repeat songs. The only feature I have is to not play the song.PlanFreeCountry United StatesDeviceSamsung Galaxy J2 PrimeOperating

  • Newbie
  • I cant repeat songs. The only feature I have is to not play the song. Plan Free Country  United States Device Samsung Galaxy J2 Prime Operating   
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

No LIKE and DISLIKE on daily mix after upgrade to Premium

This was marked as solved here, but the solution was to get a new phone, not an option for me. The bug is still occurring since my upgrade to Premium on a Galaxy S9. The daily mix hasn't changed since the upgrade either. Maybe I just have to wait unt...

  • Visitor
  • This was marked as solved here, but the solution was to get a new phone, not an option for me.   The bug is still occurring since my upgrade to Premium on a Galaxy S9.   The daily ...
  • user-removed
  • Not applicable
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Spotify app freezes

Device Samsung Galaxy S9Operating SystemAndroid OreoMy Question or Issue Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours .I've tried to restart the app , delete the app cache , reboot the phone nothing works....

  • Newbie
  • Device  Samsung Galaxy S9 Operating System Android Oreo My Question or Issue  Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours . I've tri...
  • 314 Views
  • 0 replies
  • 2 likes
  • 314 Views
  • 0 replies
  • 2 likes