Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5443 Views

0 replies

7 likes

  • 5443 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution Spotify says I'm offline when signing in from a computer

Hello, I have Spotify Premium, I'm living in Mexico, and I've been having trouble with my spotify!! The thing is I can log in from my phone - but when I try to use spotify from my computer (Dell - Windows 10), it shows that it's offline. (I'm already...

Casual Listener

Hello, I have Spotify Premium, I'm living in Mexico, and I've been having trouble with my spotify!! The thing is I can log in from my phone - but when I try to use spotify from my computer (Dell - Wi...

Saraif

Casual Listener

1744 Views

4 replies

0 likes

  • 1744 Views
  • 4 replies
  • 0 likes

Playing screen issues

I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it and still got the same issue. Can you help with this?

Visitor

I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it an...

pobo90

Newbie

579 Views

3 replies

0 likes

  • 579 Views
  • 3 replies
  • 0 likes

What's wrong with my spotify

PlanPremiumDeviceVivo Y53Operating SystemAndroid 6.0 My Question or Issue It just happened today, my spotify's been error this whole day on my phone, I couldn't even open my spotify, it always said connection failed, I tried everything I saw, like re...

Regular

Plan Premium Device Vivo Y53 Operating System Android 6.0   My Question or Issue  It just happened today, my spotify's been error this whole day on my phone, I couldn't even open my...

winstono

Regular

2489 Views

13 replies

0 likes

  • 2489 Views
  • 13 replies
  • 0 likes

Downloaded songs disappearing

Hey all, For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a distinct pattern yet, though I seem to notice it happening m...

Casual Listener

Hey all,   For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a ...

Magnetron

Gig Goer

2129 Views

1 replies

0 likes

Android
Cache
Offline availability
  • 2129 Views
  • 1 replies
  • 0 likes

Spotify Search not working

PlanPremiumCountryUnited kingdomDeviceOnePlus 5Operating SystemAndroid My Question or Issue I currently can not use the search function on Spotify it says my device is offline even though I'm currently online, is anyone else having this issue? Thanks...

Newbie

  Plan Premium Country United kingdom Device OnePlus 5 Operating System Android   My Question or Issue  I currently can not use the search function on Spotify it says my dev...

user-removed

Not applicable

896 Views

2 replies

3 likes

  • 896 Views
  • 2 replies
  • 3 likes

While the Internet is available the app says that I'm offline

PlanPremium - Version 8.4.63.684 armV?CountryTurkey DeviceGalaxy Note II (GT-N7100) Operating SystemAndroid 4.4.2 My Question or IssueAlthough I am connected to the Internet and not in offline mode the app says that I am in offline mode. While the ap...

Casual Listener

Plan Premium - Version 8.4.63.684 armV? Country Turkey  Device Galaxy Note II (GT-N7100)  Operating System Android 4.4.2   My Question or Issue Although I am connected to the...

VsTheWall

Newbie

902 Views

3 replies

0 likes

  • 902 Views
  • 3 replies
  • 0 likes

Can't make playlist collaborative

Why is the "make collaborative" option not available for this playlist? How can I make it collaborative? See attached. PlanFree/PremiumCountrySwedenDeviceHuawei P10Operating SystemAndroid My Question or Issue

Newbie

Why is the "make collaborative" option not available for this playlist? How can I make it collaborative? See attached.      Plan Free/Premium Country Sweden Device Huawei P10 ...

Noah

Spotify Star

368 Views

1 replies

1 likes

  • 368 Views
  • 1 replies
  • 1 likes

Superuser Contribution [SOLVED] Unable to play songs with my premium account.

PlanPremium Family PlanCountryNorth America (USA) DeviceSamsung Galaxy S6 EdgeOperating SystemAndroid My Question or Issue I'm unable to play 105 songs (of 140) in a playlist that I've had since early March on the app. I haven't checked to see if the...

Newbie

Plan Premium Family Plan Country North America (USA)    Device Samsung Galaxy S6 Edge Operating System Android       My Question or Issue  I'm unable to pla...

Aimee_T

Roadie

832 Views

1 replies

2 likes

songs
unable to play songs
  • 832 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist transferência

Boa noite Tenho duas playlists que gostaria que virassem apenas uma. Por isso, como faço para migrar todas as músicas de uma playlist para outra sem precisar transferir uma a uma? Grato

Newbie

Boa noite   Tenho duas playlists que gostaria que virassem apenas uma. Por isso, como faço para migrar todas as músicas de uma playlist para outra sem precisar transferir uma a uma?   G...

Susan_GP

Moderator

23074 Views

3 replies

1 likes

  • 23074 Views
  • 3 replies
  • 1 likes

Search bar does not work

PlanPremiumCountry UsDeviceSamsung Galaxy 6 Operating SystemAndroid My Question or Issue The search function does not work. It just gives me an error. I already uninstalled and reinstalled the app but it did not help. When I searched for this problem...

Newbie

Plan Premium Country  Us Device Samsung Galaxy 6  Operating System Android    My Question or Issue  The search function does not work.  It just gives me an err...

Loxer

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Black Screen

PlanFreeCountry AmericaDeviceGalaxy J3 EclipseOperating System My Question or IssueRecently, as of today, when I bring up my music to see the time, if I can skip it, what song it is, pause and start it, anything else you can do on it, was completely ...

Newbie

Plan Free Country  America Device Galaxy J3 Eclipse Operating System   My Question or Issue Recently, as of today, when I bring up my music to see the time, if I can skip it, what ...

Aimee_T

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Driving Mode Woes

So I've got a premium account on a Galaxy S8+ and I must be one of the unlucky ones to get the driving mode when connected to my truck. What a nuisance that is! Not only does the change not update the song displayed on my truck screen, ever, the simp...

Newbie

So I've got a premium account on a Galaxy S8+ and I must be one of the unlucky ones to get the driving mode when connected to my truck. What a nuisance that is!    Not only does the chang...

heehoe

Newbie

766 Views

1 replies

1 likes

  • 766 Views
  • 1 replies
  • 1 likes

Search not working - ruined my party

PlanPremiumCountryUK DeviceGalaxy S8 Operating SystemAndroid My Question or IssueSearch not working. Defeats the object of subscribing to Spotify. Ruining my gathering

Newbie

Plan Premium Country UK   Device Galaxy S8   Operating System Android   My Question or Issue Search not working. Defeats the object of subscribing to Spotify. Ruining my ga...

Loxer

Community Legend

357 Views

1 replies

1 likes

  • 357 Views
  • 1 replies
  • 1 likes

Search function not working

PlanPremiumCountry UKDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid v7 My Question or Issue Same as many have had before, search function is not working, it worked just a few days ago with no problems. Its over Wifi, as I don't stream music much...

Regular

Plan Premium Country  UK Device Samsung Galaxy S6 Edge Operating System Android v7   My Question or Issue  Same as many have had before, search function is not working, it wo...

rekt_orion

Regular

2284 Views

10 replies

2 likes

  • 2284 Views
  • 10 replies
  • 2 likes

Superuser Contribution Favorites Gone

PlanFreeCountryUSA DeviceMotorola g5s plusOperating SystemAndroird 7 My Question or Issue Logged into my account and all my favorites are gone. Anyway to get them back?

Newbie

Plan Free Country USA   Device Motorola g5s plus Operating System Androird 7   My Question or Issue  Logged into my account and all my favorites are gone. Anyway to get them...

SergioDavid

Roadie

378 Views

1 replies

2 likes

  • 378 Views
  • 1 replies
  • 2 likes

Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

PlanPremiumCountryFinlandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo (8.0) (Samsung official Nordic ROM, no root or customs)Spotify version8.4.63.584 armV7 My Question or IssueThe Spotify app has been behaving badly for some time now, having ...

Music Fan

Plan Premium Country Finland Device Samsung Galaxy S7 Operating System Android Oreo (8.0) (Samsung official Nordic ROM, no root or customs) Spotify version 8.4.63.584 armV7   My Quest...

ParaDoX94

Music Fan

1028 Views

4 replies

0 likes

Android
bug
OREO
  • 1028 Views
  • 4 replies
  • 0 likes

Superuser Contribution Chromecast buggy

HiI get issues with Android Oreo on S8 Premium account and chromecast, I have to close and reopen the app numerous times to get it to connect and someome time it shows the wrong song and right now it just has the Spotify splash screen with music play...

Regular

Hi I get issues with Android Oreo on S8 Premium account and chromecast, I have to close and reopen the app numerous times to get it to connect and someome time it shows the wrong song and right now ...

Alfredo

Roadie

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

New Interface?

PlanPremiumCountry TurkeyDevice:Samsung Galaxy Grand Prime PlusOperating SystemAndroid 6.1 My Question or Issue I saw spotify interface is different on my brother's phone. It' s too different. Why? I am using latest version of Spotify, prsmium plan. ...

Casual Listener

  Plan Premium Country  Turkey Device:Samsung Galaxy Grand Prime Plus Operating System Android 6.1   My Question or Issue  I saw spotify interface is different on my bro...

thecrazyninja

Casual Listener

586 Views

3 replies

0 likes

  • 586 Views
  • 3 replies
  • 0 likes

Cant follow friends (No follow button)

DeviceSamsung S7 Edge My Question or IssueI cannot follow my friends on spotify android because there is no follow button on their profile (but i can follow them on my iPad) Why is there not one?

Regular

Device Samsung S7 Edge   My Question or Issue I cannot follow my friends on spotify android because there is no follow button on their profile (but i can follow them on my iPad) Why is there...

UniKookie

Regular

12293 Views

8 replies

0 likes

  • 12293 Views
  • 8 replies
  • 0 likes

Superuser Contribution Downloaded songs

HiFirst question, are downloaded songs when played using any data ?If not what is the setting, offline mode for ? The reason I ask is that my download​Ed songs have disappeared 3 times and I do not have much data

Newbie

Hi First question, are downloaded songs when played using any data ? If not what is the setting, offline mode for ?   The reason I ask is that my download​Ed songs have disappeared 3 times a...

SergioDavid

Roadie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes