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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374656 Views

541 replies

34 likes

Account
Free
  • 374656 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7485 Views

0 replies

7 likes

  • 7485 Views
  • 0 replies
  • 7 likes

Can't play offline

I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I can play offline. Bizarre?? Has anyone else had this...

Regular

I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I c...

Billy-J

Spotify Star

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

Android Auto voice command no longer working

PlanPremium CountryUK DevicePIXEL XL Operating SystemAndroidOreo My Question or Issue Voice command has stopped working on android auto, I think since the Oreo update. When I ask to play a song it just says 'sorry I don't know how to do that' or 'im ...

Casual Listener

Plan Premium   Country UK   Device PIXEL XL   Operating System AndroidOreo   My Question or Issue  Voice command has stopped working on android auto, I think sin...

836 Views

0 replies

0 likes

android auto
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Superuser Contribution Downloaded music disappeared and have to be redownloaded

PlanPremiumCountryUnited States DeviceZTE Blademax 3Operating SystemAndroid 6.0.1 Marshmellow My Question or IssueMy issue is that whenever I download music to play offline and I update to a new version of spotify.... It erases all my music that Iv'e...

Visitor

  Plan Premium Country United States   Device ZTE Blademax 3 Operating System Android 6.0.1 Marshmellow   My Question or Issue My issue is that whenever I download music to...

SergioDavid

Roadie

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Spotify se para cada 2 segundos

Teng o un Samsung s8 y spotify se me pausa cada 2/3 segundos. Pongo play y se pausa. Ya seguí los pasos de reinstalación y no funciona. Que pudo hacer?

Newbie

Teng o un Samsung s8 y spotify se me pausa cada 2/3 segundos. Pongo play y se pausa. Ya seguí los pasos de reinstalación y no funciona. Que pudo hacer?

489 Views

0 replies

2 likes

  • 489 Views
  • 0 replies
  • 2 likes

Autoplay off and still plays suggested songs

I turn off autoplay on Spotify Mobile for my Samsung Galaxy S9, and even after I turned it off, and even before all the songs on the playlist played (most played, but not all), it still gave me suggested songs, and wouldn't go back to my playlist aft...

Newbie

I turn off autoplay on Spotify Mobile for my Samsung Galaxy S9, and even after I turned it off, and even before all the songs on the playlist played (most played, but not all), it still gave me sugge...

1378 Views

0 replies

9 likes

  • 1378 Views
  • 0 replies
  • 9 likes

How do you make offline mode stay offline?

PlanPremium Operating SystemAndroid My Question or IssueI switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify switches back to online mode on my phone without me doing anything. Why is...

Newbie

Plan Premium   Operating System Android  My Question or Issue I switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify s...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Spotify stops playing music and restarts after screen wake-up

PlanPremiumCountryThe Netherlands DeviceACER A3-A20 FHD tabletOperating SystemAndroid 4.4.2 My Question or Issue The app restarts every time when the tablet wakes-up from screen saving.This also happens when another app is activated, and Spotify is p...

Music Fan

Plan Premium Country The Netherlands  Device ACER A3-A20 FHD tablet Operating System Android 4.4.2   My Question or Issue  The app restarts every time when the tabl...

tomsat50

Music Fan

10068 Views

9 replies

2 likes

  • 10068 Views
  • 9 replies
  • 2 likes

Superuser Contribution Album cover art missing after turning on screen when new song plays

PlanPremiumCountry USADeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo (8.0.0) My Question or Issue Here's how to replicate my issue:Get a song playing. Make sure the screen is showing cover art w/ control buttons underneath. (Screenshot 1)So...

Regular

Plan Premium Country  USA Device Samsung Galaxy S7 Edge Operating System Android Oreo (8.0.0)   My Question or Issue  Here's how to replicate my issue: Get a song play...

Katerina

Spotify Legend

4408 Views

11 replies

2 likes

  • 4408 Views
  • 11 replies
  • 2 likes

Unable to share playlists

Plan. FreeCountryUSAOperating SystemAndroid My Question or IssueI just upgraded my phone and I'm unable to share my playlists.

Casual Listener

Plan.  Free Country USA Operating System Android    My Question or Issue I just upgraded my phone and I'm unable to share my playlists.  

francescascio

Casual Listener

1317 Views

5 replies

0 likes

Other
  • 1317 Views
  • 5 replies
  • 0 likes

Reproduction of any song stops randomly

When i am hearing a playlist with 4g conection in my device the reproduction of any song that is playing stopsPlanPremiumCountry MexicoDeviceXiaomi red mi 3Operating SystemAndroid 6.0.1 My Question or Issue Why the reproduction of any somg that is pl...

Newbie

When i am hearing a playlist with 4g conection in my device the reproduction of any song that is playing stops Plan Premium Country  Mexico Device Xiaomi red mi 3 Operating System Androi...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify fecha ao compartilhar

Toda vez que eu clico em compartilhar alguma musica ou ate mesmo no meu perfil o aplicativo trava e logo fecha. Sempre, não consigo compartilhar nada no spotifyPlanPremiumCountryBrasilDeviceAsus zenfone 4Operating SystemAndroid 8.0.0

Regular

Toda vez que eu clico em compartilhar alguma musica ou ate mesmo no meu perfil o aplicativo trava e logo fecha. Sempre, não consigo compartilhar nada no spotify Plan Premium Country Brasil Devic...

Bittencourt

Spotify Star

7461 Views

33 replies

16 likes

  • 7461 Views
  • 33 replies
  • 16 likes

Download Cap? wth

Spotify, If we are paying for a premium services why would we get capped? I don't understand. It is like buying a whole pie but you can only have 2 pieces with you at a time. I purchased a 200GB SD Card for my phone to completely eliminate any downlo...

Regular

  Spotify,    If we are paying for a premium services why would we get capped? I don't understand. It is like buying a whole pie but you can only have 2 pieces with you at a time.&n...

AeroZ

Composer

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Gapless playback is not gapless with local files

Hi! I'm using the Android app and I've synced some live albums and mixtapes onto my device. I've enabled gapless playback but there's still a half a second or shorter gap between songs that ruin the listening experience. I also tried with crossfade s...

Composer

  Hi!   I'm using the Android app and I've synced some live albums and mixtapes onto my device. I've enabled gapless playback but there's still a half a second or shorter gap between son...

991 Views

0 replies

9 likes

  • 991 Views
  • 0 replies
  • 9 likes

I can't share any more! Anytime i push the share button, the app crashes! I've already reinstall spo

PlanPremiumCountry Germany Device(Samsung Galaxy 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Premium Country Germany    Device (Samsung Galaxy 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Nico

Community Legend

480 Views

3 replies

0 likes

  • 480 Views
  • 3 replies
  • 0 likes

Can't share songs from my phone

PlanPremiumCountry MexicoDeviceMoto Z 2 playOperating SystemAndroid Oreo My Question or IssueFor about a week now, I can't seem to be able to share songs at all. I click on the three dots to display the menu and as soon as I click on the share option...

Newbie

Plan Premium Country  Mexico Device Moto Z 2 play Operating System Android Oreo   My Question or Issue For about a week now, I can't seem to be able to share songs at all. I click...

Nico

Community Legend

1128 Views

1 replies

0 likes

  • 1128 Views
  • 1 replies
  • 0 likes

I'm having issues when using the share tool

PlanPremiumCountryBrazil Device(Samsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueLately, after the latest update (8.4.67.886 armV7), when I try to share a song, playlist, artist or album, the app suddenly shuts down.

Newbie

Plan Premium Country Brazil   Device (Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Lately, after the latest update (8.4.67.886 armV7), when I try to...

Nico

Community Legend

446 Views

1 replies

0 likes

j
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! App crashes when sharing something

PlanPremiumCountryAustriaDeviceOneplus 5 Operating SystemAndroid 8.1.0 My Question or Issue Everytime i try to share a song or playlist the app crashes. I tried restarting an all these steps but the problem still occurs every time. Please fix this.

Casual Listener

Plan Premium Country Austria Device Oneplus 5  Operating System Android 8.1.0   My Question or Issue  Everytime i try to share a song or playlist the app crashes. I tried res...

Nico

Community Legend

2651 Views

4 replies

2 likes

Android
sharing
  • 2651 Views
  • 4 replies
  • 2 likes

Equilizer In Android auto not working

PlanPremiumCountry DeviceAndroid, galaxy s8 and Android autoOperating SystemAndroid 8.x My Question or IssueThe equilizer does not work at all when using the USB c cable for Android auto in the car. The equilizer works In all other instances. I have ...

Newbie

Plan Premium Country   Device Android, galaxy s8 and Android auto Operating System Android 8.x   My Question or Issue The equilizer does not work at all when using the USB c cable...

360 Views

0 replies

0 likes

  • 360 Views
  • 0 replies
  • 0 likes

Multiple issues after 8.4.67.886 arm 7 version update

PlanPremiumCountry CanadaDevicesamsung s6Operating Systemandroid 7.0 My Question or Issue Multiple issues after latest update. One of the most major problems I am having is when using the playback control screen with album cover screen the controls (...

Newbie

  Plan Premium Country  Canada Device samsung s6 Operating System android 7.0   My Question or Issue  Multiple issues after latest update. One of the most major problem...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Non condivide brani.

Plain PremiumCountry ItalyDeviceOne plusOperating SystemAndroid Non mi permette di condividere brani. Ogni volta che provo ferma la musica e torna alla schermata del brano in ascolto. Ho disinstallato un paio di volte app ma non è cambiato nulla. My ...

Newbie

  Plain Premium Country  Italy Device One plus Operating System Android   Non mi permette di condividere brani. Ogni volta che provo ferma la musica e torna alla schermata...

635 Views

0 replies

0 likes

  • 635 Views
  • 0 replies
  • 0 likes