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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

409702 Views

554 replies

37 likes

Account
Free
  • 409702 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8922 Views

0 replies

7 likes

  • 8922 Views
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  • 7 likes

Automatically put in offline mode randomly

PlanPremiumCountry SwedenDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

Regular

Plan Premium Country  Sweden Device Samsung Galaxy S8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...

708 Views

0 replies

2 likes

  • 708 Views
  • 0 replies
  • 2 likes

Use local (Non-Spotify) Files in Playlists

PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI have a collection of rare/old tracks that are not available on Spotify or any other streaming service.I'd like to incorporate them into Spotify Playlists t...

Casual Listener

  Plan Premium Country USA   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I have a collection of rare/old tracks that are not available...

Joe

Community Legend

806 Views

3 replies

0 likes

  • 806 Views
  • 3 replies
  • 0 likes

I get placed in offline mode automatically

PlanPremiumCountry SwedenDeviceSamsung galaxy s8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

Regular

Plan Premium Country  Sweden Device Samsung galaxy s8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...

AshPaw

Regular

1007 Views

5 replies

0 likes

  • 1007 Views
  • 5 replies
  • 0 likes

Solved!! Favorites

Samsung Galaxy S8 I went to play my favorites but it says I have not liked anything yet. I have artists and albums liked, which automatically adds the songs too. The songs went show up though. I go to the specific song and it's already liked, so I ta...

Newbie

Samsung Galaxy S8   I went to play my favorites but it says I have not liked anything yet. I have artists and albums liked, which automatically adds the songs too. The songs went show up thoug...

Loxer

Community Legend

683 Views

1 replies

0 likes

Not showing up
  • 683 Views
  • 1 replies
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Unable to share music

PlanPremiumCountryMalaysia DeviceNokia 8 (Android 8.1.0)Operating SystemAndroid Oreo 8.1.0 1 August 2018 Security Patch My Question or Issue When I select "Share" the whole app freeze and restarts, whereby it should appear the "share menu" that allow...

Newbie

Plan Premium Country Malaysia   Device Nokia 8 (Android 8.1.0) Operating System Android Oreo 8.1.0 1 August 2018 Security Patch   My Question or Issue  When I sele...

Billy-J

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Earphones

PlanPremiumCountry ArgentinaDeviceSamsung j7Operating SystemAndroind 7 My Question or Issue Hi! I got a J7 2016 android phone. I was listening to music on spotify when suddenly it stops. I took my phone to a service, and after a really long week, the...

Casual Listener

Plan Premium Country  Argentina Device Samsung j7 Operating System Androind 7   My Question or Issue  Hi! I got a J7 2016 android phone. I was listening to music on spotify w...

-jvsbz_afzwpo

Casual Listener

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Share button crashes Spotify app Pixel 1 Andoid v9 patch update Aug 5 2018

PlanFreeCountryUS DevicePixel 1 Andoid v9 patch update Aug 5 2018 My Question or IssueThe share button on a playlist, song or album crashes the spotify app. This started yesterday Aug 22 2018.Was working fine prior. Tried uninstalling Spotify app and...

Casual Listener

  Plan Free Country US   Device Pixel 1 Andoid v9 patch update Aug 5 2018   My Question or Issue The share button on a playlist, song or album crashes the spotify app. This s...

ken4runner7

Music Fan

1619 Views

9 replies

8 likes

  • 1619 Views
  • 9 replies
  • 8 likes

unable to search

Plan PremiumCountry MalaysiaDevicesamsung galaxy s6Operating Systemandroid 7.0 My Question or Issue i cannot search for songs. whenever i want to search for a songs it says that i currently in offline mode. i have checked the offline and its not enab...

Newbie

Plan  Premium Country  Malaysia Device samsung galaxy s6 Operating System android 7.0   My Question or Issue  i cannot search for songs. whenever i want to search for a ...

368 Views

0 replies

1 likes

  • 368 Views
  • 0 replies
  • 1 likes

Why Spotify use 1.7Gb of my internal storage without any downloaded songs?

PlanPremium DeviceHonor 7Operating SystemAndroid My Question or Issue Why Spotify use a lot of my internal storage without any downloaded songs?

Newbie

  Plan Premium   Device Honor 7 Operating System Android   My Question or Issue  Why Spotify use a lot of my internal storage without any downloaded songs?

Loxer

Community Legend

976 Views

1 replies

0 likes

internal storage
memory
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  • 1 replies
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App and Wi Fi

PlanPremiumCountry DevicePixelOperating System AndroidMy Question or IssueHello, My app keeps disconnecting itself from my wifi. I have reinstalledt the app three times, but this still keeps happening. Is there a way to prevent this? Also, if my app ...

Newbie

Plan Premium Country   Device Pixel Operating System  Android My Question or Issue Hello,  My app keeps disconnecting itself from my wifi. I have reinstalledt the app three t...

Billy-J

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Share Function Not Working

PlanFree/PremiumCountry Hong KongDevice Samsung S7Operating System My Question or Issue Share function seems to have suddenly shat itself. When a song is playing and I hit "Share", the music drops out and then the screen flicks back to the home page,...

Casual Listener

Plan Free/Premium Country  Hong Kong Device  Samsung S7 Operating System     My Question or Issue  Share function seems to have suddenly shat itself. When a song is...

BenLinHK

Casual Listener

3653 Views

2 replies

0 likes

  • 3653 Views
  • 2 replies
  • 0 likes

Did Spotify remove option to add songs on top of playlist??? [Android]

Did Spotify remove option to add songs on top of playlist??? A week ago it was possible to add tracks on top of playlist (there was message asking if you want to move it to bottom/top of playlist). It was really great feature BUT today it disappeared...

Casual Listener

Did Spotify remove option to add songs on top of playlist??? A week ago it was possible to add tracks on top of playlist (there was message asking if you want to move it to bottom/top&...

Hmee

Casual Listener

2800 Views

3 replies

2 likes

add tracks
  • 2800 Views
  • 3 replies
  • 2 likes

Superuser Contribution Can't play a certain song...starting to **bleep** me off

Okey so i have one... ONE song that cant be played i dont have a problem with any other song and its bugging me. (on my Android Phone) The song is Alvaro Soler - La cintura and i have been able to listen to it before. Is the song broken or is it my P...

Casual Listener

Okey so i have one... ONE song that cant be played i dont have a problem with any other song and its bugging me. (on my Android Phone)    The song is Alvaro Soler - La cintura and i have ...

madchildeLITE

Casual Listener

689 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

"Spotify Connect" doesn't work anymore

PlanPremiumCountry DEDevicerooted with FirewallOperating SystemAndroidMy Question or IssueSpotify Connect stopped working and doesn't find my speakers anymoreWorkaround since monthsEven though it doesn't feel right, it seems i found a workaround. Her...

Music Fan

Plan Premium Country  DE Device rooted with Firewall Operating System Android My Question or Issue Spotify Connect stopped working and doesn't find my speakers anymore Workaround since...

1469 Views

0 replies

1 likes

  • 1469 Views
  • 0 replies
  • 1 likes

Podcast restarting when I press pause

I've been listening to old episodes of the podcast Gilmore Guys, and suddenly whenever I pause it, the podcast starts from the beginning of the episode and I have to work out where I left off. It didn't do it until this evening, and only seems to be ...

Newbie

I've been listening to old episodes of the podcast Gilmore Guys, and suddenly whenever I pause it, the podcast starts from the beginning of the episode and I have to work out where I left off. It did...

absinthe_L

Newbie

13438 Views

21 replies

35 likes

  • 13438 Views
  • 21 replies
  • 35 likes

Superuser Contribution Trouble with internet connection

PlanPremiumCountry BrasilDeviceMotorola G6Operating SystemAndroid pie (maybe) My Question or IssueI'm from Brazil and I have a Motorola G6. I'm having connection problems with songs that is not on my device. If someone send me a song, it keeps readin...

Casual Listener

Plan Premium Country  Brasil Device Motorola G6 Operating System Android pie (maybe)   My Question or Issue I'm from Brazil and I have a Motorola G6. I'm having connection problem...

brunomendes80

Casual Listener

658 Views

2 replies

0 likes

  • 658 Views
  • 2 replies
  • 0 likes

Albums play in shuffle

PlanFreeCountryBrunei Darussalam DeviceSamsung A6Operating SystemAndroid Oreo My Question or Issue All albums i play are all in shuffle. Plus, i cant seem to find the shuffle icon on the bottom right of the screen either

Newbie

Plan Free Country Brunei Darussalam  Device Samsung A6 Operating System Android Oreo   My Question or Issue  All albums i play are all in shuffle. Plus, i cant seem to find t...

Loxer

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Songs are deleted after power-down

PlanPremiumCountryGermanyDeviceHuaweiOperating SystemAndroidMy Question or IssueI have the problem that all downloaded songs are deleted when my cellphone is turned off. I contacted Spotify before and they told me that the cashe is damaged, so I dele...

Casual Listener

Plan Premium Country Germany Device Huawei Operating System Android My Question or Issue I have the problem that all downloaded songs are deleted when my cellphone is turned off. I contacted...

grayzo

Casual Listener

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why in 2018 do I need a PC to transfer files from my mobile device to a mobile app?

My Question or Issue How is this feature the only way to use songs that are already on my device on an app that's already on my device? Why do I need a PC in this day and age to do something so miniscule? There's absolutely no reasoning behind this o...

Casual Listener

    My Question or Issue  How is this feature the only way to use songs that are already on my device on an app that's already on my device? Why do I need a PC in this day and age t...

Aimee_T

Roadie

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes