Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan: PremiumCountry: United States of America Device: Google Pixel XL Operating System: Android 8.0.0Spotify App Version: 8.4.63.584 armV7 Steps to reproduce: 1. Launch Android app2. Play an album or playlist3. Connect to a Spotify Connect capable d...
Plan: Premium Country: United States of America Device: Google Pixel XL Operating System: Android 8.0.0 Spotify App Version: 8.4.63.584 armV7 Steps to reproduc...
Community Legend
1084 Views
1 replies
1 likes
PlanPremiumCountry USDeviceSamsung Galaxy J7/Acer AspireOperating SystemAndroid/Windows My Question or Issue I access spotify frequently on both my laptop and cell. For the last 2 months my playlists have had a completely different number of songs de...
Plan Premium Country US Device Samsung Galaxy J7/Acer Aspire Operating System Android/Windows My Question or Issue I access spotify frequently on both my laptop a...
Community Legend
653 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceOnePlus 6Operating SystemAndroidOreo My Question or IssueThe track listing gets stuck on the first song played or is constantly one track behind. So unable to tell what track is playing if I'm unfamiliar with album / playli...
Plan Premium Country UK Device OnePlus 6 Operating System AndroidOreo My Question or Issue The track listing gets stuck on the first song played or is constantly one track behi...
Casual Listener
485 Views
2 replies
1 likes
I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refreshed the playlist. If your Desktop Player has it and other f...
I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refres...
Spotify Star
1036 Views
5 replies
0 likes
PlanPremiumCountry U.S.DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI'll be listening to downloaded music on the app and it stops playback multiple times in an hour. How can I fix this so I don't cancel my membership? I'd ex...
Plan Premium Country U.S. Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue I'll be listening to downloaded music on the app and it stops ...
Spotify Star
1028 Views
5 replies
0 likes
PlanFamily PremiumCountry usa DeviceMoto g5 plus Operating SystemAndroid 7.0 My Question or IssueI noticed after latest update that my album art and normal now playing controls are gone. Please see the screen that I now see. Ive done a fresh reinstal...
Plan Family Premium Country usa Device Moto g5 plus Operating System Android 7.0 My Question or Issue I noticed after latest update that my album art and normal now pl...
Regular
500 Views
3 replies
1 likes
PlanPremiumCountry DeviceSamsung Galaxy S8Operating System My Question or Issue My problem isn't really much of a problem, it's more of an inconvenience. When I am in my vehicle and connected to bluetooth and I go to look at the track playing it show...
Plan Premium Country Device Samsung Galaxy S8 Operating System My Question or Issue My problem isn't really much of a problem, it's more of an inconvenience. When I am in...
Regular
649 Views
5 replies
0 likes
Plan- PremiumCountry- USA DevicePixel 1Operating SystemAndroid 8.1.0 My Question or IssueWhen I go offline (loose network connectivity, for example going into a parking garage), the app does not correctly notice when the network becomes available aga...
Plan - Premium Country - USA Device Pixel 1 Operating System Android 8.1.0 My Question or Issue When I go offline (loose network connectivity, for example going into ...
Spotify Star
410 Views
1 replies
0 likes
BlNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UruguayDeviceXiaomi mi mix2Operating System, Android My Question or IssuePlease help me i cannot change song
BlNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Uruguay Device Xiaomi mi mix2 Operating Syst...
Roadie
323 Views
1 replies
0 likes
Spotify states that I am offline on my device and I cannot search for new music/artists, it only shows my downloaded music. My desktop version of Spotify works just fine...PlanPremium (Family)CountryCanada DeviceGoogle Pixel 2
Spotify states that I am offline on my device and I cannot search for new music/artists, it only shows my downloaded music. My desktop version of Spotify works just fine... Plan Premium (Family) C...
Roadie
569 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...
Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0) My Question or Issue Will occasionally pause playback of songs - This can happen between so...
Newbie
1430 Views
3 replies
3 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...
Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0) My Question or Issue Will occasionally pause playback of songs - This can happen...
Spotify Legend
3148 Views
10 replies
6 likes
PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo,) My Question or Issue Received an email stating you can submit an unreleased track for our team to discover and consider for editorial playlists. But I don't see that option...
Plan Premium Country USA Device (Samsung Galaxy 9) Operating System (Android Oreo,) My Question or Issue Received an email stating you can submit an unrelease...
Casual Listener
1603 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceHonor 8Operating SystemAndroid My Question or IssueConsidering I pay for Premium... I am little confused to why this feature has now gone?
Plan Premium Country UK Device Honor 8 Operating System Android My Question or Issue Considering I pay for Premium... I am little confused to why this feature has now gone?&nbs...
Community Legend
477 Views
1 replies
0 likes
Hi, I've noticed that sometimes when i'm using Spotify, the notification that shows which music is being played disapears from the status bar. I no longer get the status of the app and the controls from the lock screen are missing too. This usualy ha...
Hi, I've noticed that sometimes when i'm using Spotify, the notification that shows which music is being played disapears from the status bar. I no longer get the status of the app and...
Newbie
1753 Views
5 replies
3 likes
PlanFreeCountryMalaysia DeviceNexus 6P Operating SystemAndroid My Question or IssueBehind the Lyrics isn't showing up for any songs even though it's enabled in my settings.
Plan Free Country Malaysia Device Nexus 6P Operating System Android My Question or Issue Behind the Lyrics isn't showing up for any songs even though it's enabled in ...
Community Legend
595 Views
1 replies
0 likes
PlanPremium (Student)Country DeutschlandDeviceSony XperiaOperating SystemAndroid 7.1.1 My Question or Issue Hallo,ich habe das Problem, dass mein Spotify bei Aktivierung des Offline-Modus immer wieder nach kurzer Zeit in den Online-Modus zurückkehrt....
Plan Premium (Student) Country Deutschland Device Sony Xperia Operating System Android 7.1.1 My Question or Issue Hallo, ich habe das Problem, dass mein Spotify bei Ak...
Roadie
1912 Views
1 replies
0 likes
PlanPremium DeviceNote 5/Gear S3 Operating SystemAndroid My Question or IssueSo I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go into the app on my Gear S3 and select one of my "Daily Mix" playlists nothing happens.. I...
Plan Premium Device Note 5/Gear S3 Operating System Android My Question or Issue So I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go int...
Casual Listener
417 Views
2 replies
0 likes
PlanFreeCountry ArgentinaDevice(Huawei y6 2017)Operating SystemAndroid My Question or Issue Hola,Mi problema es que cuando reproduzco una playlist se reproducen las 7 primeras canciones aleatoriamente y cuando estan terminan pasan a las siguientes 7 ...
Plan Free Country Argentina Device (Huawei y6 2017) Operating System Android My Question or Issue Hola, Mi problema es que cuando reproduzco una playlist se repr...
Roadie
2104 Views
1 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo (8.0.0) My Question or Issue Here's how to replicate my issue:Get a song playing. Make sure the screen is showing cover art w/ control buttons underneath. (Screenshot 1)So...
Plan Premium Country USA Device Samsung Galaxy S7 Edge Operating System Android Oreo (8.0.0) My Question or Issue Here's how to replicate my issue: Get a song play...
Spotify Legend
4285 Views
11 replies
2 likes
