Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6883 Views

0 replies

7 likes

  • 6883 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify Using Up Internal and SD Card Storage Even When Deleted

So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had been saving to my internal memory, but that was full...

Newbie

So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had b...

SergioDavid

Roadie

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution External SD card does not show in Spotify Settings

PlanPremiumCountryCzech Republic DeviceSony Xperia X Compact (F5321) (Build number 34.4.A.2.85)Operating SystemAndroid 8.0.0Spotify Version8.4.63.584 armV7 My Question or IssueI am having a problem to switch my storage to external SD card. Other apps...

Casual Listener

Plan Premium Country Czech Republic   Device Sony Xperia X Compact (F5321) (Build number 34.4.A.2.85) Operating System Android 8.0.0 Spotify Version 8.4.63.584 armV7   My Q...

petrkrejci

Casual Listener

855 Views

2 replies

0 likes

  • 855 Views
  • 2 replies
  • 0 likes

Superuser Contribution Favorite Songs playlist

This playlist appears complete in the web page but incomplete in the app. Also some of the songs added don't have the heart symbol and it is not clear if the author is Spotify or me (both names appear).

Regular

This playlist appears complete in the web page but incomplete in the app. Also some of the songs added don't have the heart symbol and it is not clear if the author is Spotify or me (both names appea...

DelmaBV

Regular

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Superuser Contribution No longer able to save music at SD card?

PlanPremiumCountry Device(Galaxy S7, Android Oreo) My Question or Issue I've noticed recently that my phone memory was reducing like crazy. I would always check my SD card to see if it still had enough space for new music. Then I realized that you ca...

Newbie

Plan Premium Country   Device (Galaxy S7, Android Oreo)    My Question or Issue  I've noticed recently that my phone memory was reducing like crazy. I would alwa...

Aimee_T

Roadie

563 Views

4 replies

0 likes

  • 563 Views
  • 4 replies
  • 0 likes

Play Controls Unavailable on Android App

Plan: PremiumCountry: United States of America Device: Google Pixel XL Operating System: Android 8.0.0Spotify App Version: 8.4.63.584 armV7 Steps to reproduce: 1. Launch Android app2. Play an album or playlist3. Connect to a Spotify Connect capable d...

Newbie

  Plan: Premium Country: United States of America   Device: Google Pixel XL  Operating System: Android 8.0.0 Spotify App Version: 8.4.63.584 armV7   Steps to reproduc...

Loxer

Community Legend

1085 Views

1 replies

1 likes

  • 1085 Views
  • 1 replies
  • 1 likes

Solved!! Playlists will not sync across devices. Please please help

PlanPremiumCountry USDeviceSamsung Galaxy J7/Acer AspireOperating SystemAndroid/Windows My Question or Issue I access spotify frequently on both my laptop and cell. For the last 2 months my playlists have had a completely different number of songs de...

Gig Goer

  Plan Premium Country  US Device Samsung Galaxy J7/Acer Aspire Operating System Android/Windows   My Question or Issue  I access spotify frequently on both my laptop a...

Loxer

Community Legend

655 Views

1 replies

0 likes

Other
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track listing getting stuck on first song!

PlanPremiumCountryUK DeviceOnePlus 6Operating SystemAndroidOreo My Question or IssueThe track listing gets stuck on the first song played or is constantly one track behind. So unable to tell what track is playing if I'm unfamiliar with album / playli...

Casual Listener

Plan Premium Country UK  Device OnePlus 6 Operating System AndroidOreo   My Question or Issue The track listing gets stuck on the first song played or is constantly one track behi...

davegarrett2512

Casual Listener

490 Views

2 replies

1 likes

  • 490 Views
  • 2 replies
  • 1 likes

So are you guys going to bring back the Queue to your app?

I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refreshed the playlist. If your Desktop Player has it and other f...

Roadie

  I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refres...

Noah

Spotify Star

1036 Views

5 replies

0 likes

  • 1036 Views
  • 5 replies
  • 0 likes

Music play stops

PlanPremiumCountry U.S.DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI'll be listening to downloaded music on the app and it stops playback multiple times in an hour. How can I fix this so I don't cancel my membership? I'd ex...

Casual Listener

  Plan Premium Country  U.S. Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I'll be listening to downloaded music on the app and it stops ...

Billy-J

Spotify Star

1031 Views

5 replies

0 likes

  • 1031 Views
  • 5 replies
  • 0 likes

Now playing no longer showing album art.

PlanFamily PremiumCountry usa DeviceMoto g5 plus Operating SystemAndroid 7.0 My Question or IssueI noticed after latest update that my album art and normal now playing controls are gone. Please see the screen that I now see. Ive done a fresh reinstal...

Casual Listener

Plan Family Premium Country usa   Device Moto g5 plus   Operating System Android 7.0   My Question or Issue I noticed after latest update that my album art and normal now pl...

Kyle01

Regular

501 Views

3 replies

1 likes

  • 501 Views
  • 3 replies
  • 1 likes

Full screen track info

PlanPremiumCountry DeviceSamsung Galaxy S8Operating System My Question or Issue My problem isn't really much of a problem, it's more of an inconvenience. When I am in my vehicle and connected to bluetooth and I go to look at the track playing it show...

Regular

Plan Premium Country   Device Samsung Galaxy S8 Operating System   My Question or Issue  My problem isn't really much of a problem, it's more of an inconvenience. When I am in...

Kyle01

Regular

652 Views

5 replies

0 likes

  • 652 Views
  • 5 replies
  • 0 likes

Android app network connectivity bug

Plan- PremiumCountry- USA DevicePixel 1Operating SystemAndroid 8.1.0 My Question or IssueWhen I go offline (loose network connectivity, for example going into a parking garage), the app does not correctly notice when the network becomes available aga...

Casual Listener

  Plan - Premium Country - USA   Device Pixel 1 Operating System Android 8.1.0   My Question or Issue When I go offline (loose network connectivity, for example going into ...

Billy-J

Spotify Star

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems to go on the next song with the car command

BlNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UruguayDeviceXiaomi mi mix2Operating System, Android My Question or IssuePlease help me i cannot change song

Newbie

BlNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Uruguay Device Xiaomi mi mix2 Operating Syst...

Alfredo

Roadie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify states that it is 'unavailable right now' and I cannot search for new music...

Spotify states that I am offline on my device and I cannot search for new music/artists, it only shows my downloaded music. My desktop version of Spotify works just fine...PlanPremium (Family)CountryCanada DeviceGoogle Pixel 2

Newbie

Spotify states that I am offline on my device and I cannot search for new music/artists, it only shows my downloaded music. My desktop version of Spotify works just fine... Plan Premium (Family) C...

SergioDavid

Roadie

569 Views

1 replies

0 likes

Premium
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback behavior issues

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0)   My Question or Issue Will occasionally pause playback of songs - This can happen between so...

x-_pkebh9pln

Newbie

1430 Views

3 replies

3 likes

android bug
Playback issues
  • 1430 Views
  • 3 replies
  • 3 likes

Superuser Contribution Playback behavior issues on Android

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0)    My Question or Issue Will occasionally pause playback of songs - This can happen...

CarlosE

Spotify Legend

3158 Views

10 replies

6 likes

bug android
Playback issue
  • 3158 Views
  • 10 replies
  • 6 likes

I do not see an option in Spotify for Artists for song submission to Spotify Editorial Playlists

PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo,) My Question or Issue Received an email stating you can submit an unreleased track for our team to discover and consider for editorial playlists. But I don't see that option...

Newbie

Plan Premium Country USA   Device (Samsung Galaxy 9) Operating System (Android Oreo,)   My Question or Issue  Received an email stating you can submit an unrelease...

tonspender_

Casual Listener

1604 Views

1 replies

0 likes

  • 1604 Views
  • 1 replies
  • 0 likes

Solved!! Exteme quality no longer showing in settings

PlanPremiumCountry UKDeviceHonor 8Operating SystemAndroid My Question or IssueConsidering I pay for Premium... I am little confused to why this feature has now gone?

Music Fan

Plan Premium Country  UK Device Honor 8 Operating System Android   My Question or Issue Considering I pay for Premium... I am little confused to why this feature has now gone?&nbs...

Loxer

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notification Missing

Hi, I've noticed that sometimes when i'm using Spotify, the notification that shows which music is being played disapears from the status bar. I no longer get the status of the app and the controls from the lock screen are missing too. This usualy ha...

Newbie

Hi,    I've noticed that sometimes when i'm using Spotify, the notification that shows which music is being played disapears from the status bar. I no longer get the status of the app and...

manicdan

Newbie

1758 Views

5 replies

3 likes

Android
bug
  • 1758 Views
  • 5 replies
  • 3 likes

Solved!! Behind the Lyrics not showing up

PlanFreeCountryMalaysia DeviceNexus 6P Operating SystemAndroid My Question or IssueBehind the Lyrics isn't showing up for any songs even though it's enabled in my settings.

Newbie

Plan Free Country Malaysia   Device Nexus 6P   Operating System Android   My Question or Issue Behind the Lyrics isn't showing up for any songs even though it's enabled in ...

Loxer

Community Legend

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes