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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27858 Views
  • 59 replies
  • 23 likes
  • 27858 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870413 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870413 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24746 Views
  • 3 replies
  • 0 likes
  • 24746 Views
  • 3 replies
  • 0 likes

Way to chat with other users

  Hi is there a way to chat with other users? 

  • Music Fan
  •     Hi is there a way to chat with other users? 
  • Loxer
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Uploading album

Hi all may have already been asked but I have a album on my Samsung galaxy note 8 android and was wondering how to upload to my Spotify account which is premium family I need help to upload it

  • Newbie
  • Hi all may have already been asked but I have a album on my Samsung galaxy note 8 android and was wondering how to upload to my Spotify account which is premium family I need help to upload it  ...
  • Loxer
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Can Spotify support DLNA

PlanPremiumCountry MalaysiaDevice(Lenovo vibe P1)Operating System(Android.) My Question or Issue Can we have Spotify to support DLNA ?

  • Newbie
  • Plan Premium Country  Malaysia Device (Lenovo vibe P1) Operating System (Android.)   My Question or Issue  Can we have Spotify to support DLNA ?
  • dtse46s345serts
  • Newbie
  • 9897 Views
  • 2 replies
  • 3 likes
  • 9897 Views
  • 2 replies
  • 3 likes

Superuser Contribution Switch app memory to SD card and lost all downloads

PlanPremiumCountryCanada DeviceDeWaltOperating SystemAndroid 6.0 My Question or Issue I switched my app to save to the SD card and now I have to RE sign in every time I open the app and all my downloads are gone!!Don't want to use internal storage.An...

  • Newbie
  • Plan Premium Country Canada  Device DeWalt Operating System Android 6.0   My Question or Issue  I switched my app to save to the SD card and now I have to RE sign in every ti...
  • Alfredo
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Playlist

Como faço para colocar o filtro de últimas músicas adicionadas na Playlist como ordem padrão da Playlist?Plan PremiumCountry Brasil DeviceSamsung J7 PrimeOperating SystemAndroid

  • Newbie
  • Como faço para colocar o filtro de últimas músicas adicionadas na Playlist como ordem padrão da Playlist? Plan Premium Country  Brasil  Device Samsung J7 Prime Operating System ...
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 283 Views
  • 1 replies
  • 0 likes

Cannot download local files to spotify app for android

PlanPremiumCountryUSA Device(Samsung Galaxy 9+, Macbook Pro late 2016)Operating System(Android Oreo, High Sierra) My Question or IssueLocal files in playlists do not get downloaded. The songs remain shaded gray. It appears the playlists does not sync...

  • Newbie
  • Plan Premium Country USA   Device (Samsung Galaxy 9+, Macbook Pro late 2016) Operating System (Android Oreo, High Sierra)   My Question or Issue Local files in playlists do ...
  • Joe
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Can't browse, search, or use radio

PlanPremiumCountry CanadaDevicePixelOperating SystemAndroid 8.1.0 My Question or IssueI'm connected to the internet but can't browse, search, or use radio on spotify. I've done a clean install, and I'm able to browse websites on wifi and mobile, but ...

  • Casual Listener
  • Plan Premium Country  Canada Device Pixel Operating System Android 8.1.0   My Question or Issue I'm connected to the internet but can't browse, search, or use radio on spotify. I'...
  • Unholydaemon
  • Casual Listener
  • 647 Views
  • 1 replies
  • 2 likes
  • 647 Views
  • 1 replies
  • 2 likes

Playlist is there a way I can put my playlist in order of the date I put them ?

PlanFree/Premium DeviceGalaxy 6 My Question or Issue Playlist is there a way I can put my playlist in order of the date I put them ?

  • Casual Listener
  • Plan Free/Premium   Device Galaxy 6   My Question or Issue  Playlist is there a way I can put my playlist in order of the date I put them ?  
  • Loxer
  • Community Legend
  • 702 Views
  • 4 replies
  • 0 likes
  • 702 Views
  • 4 replies
  • 0 likes

Solved!! cache memory limit?

PlanPremiumCountryFrance Devicesamsung Galaxy A5 2017Operating SystemAndroid Oreo My Question or Issue What is the cache limit of the Android app? It seems that it doesn't exist...Thanks.

  • Roadie
  • Plan Premium Country France   Device samsung Galaxy A5 2017 Operating System Android Oreo   My Question or Issue  What is the cache limit of the Android app? It seems t...
  • Joe
  • Community Legend
  • 3271 Views
  • 2 replies
  • 4 likes
  • 3271 Views
  • 2 replies
  • 4 likes

Can no longer play a song from search results after pressing thumbs down on it in a radio station

PlanPremiumCountryUnited KingdomDeviceOneplus ThreeOperating SystemAndroid 8.0.0 My Question or IssueI'm using Spotify 8.4.60.701 armV7.I searched for "This is America" by Childish Gambino, and it came up in my search results, so I pressed the result...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Oneplus Three Operating System Android 8.0.0   My Question or Issue I'm using Spotify 8.4.60.701 armV7. I searched for "This is America...
  • jacharaka
  • Casual Listener
  • 949 Views
  • 1 replies
  • 0 likes
  • bug android
    radio controls
    search bug
  • 949 Views
  • 1 replies
  • 0 likes

Latest update Android pixel xl

PlanFree/PremiumCountry USADevicePixel XLOperating System Android Oreo 8.1My Question or Issue Please fix the issues in the latest update on Spotify. I just got done saying how reliable Spotify is. But the latest update has really been screwy. I am a...

  • Newbie
  • Plan Free/Premium Country  USA Device Pixel XL Operating System  Android Oreo 8.1 My Question or Issue  Please fix the issues in the latest update on Spotify. I just got done ...
  • Loxer
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Sharing songs through Facebook messenger

PlanPremiumCountryU.S.DeviceGalaxy S9+Operating SystemAndroid Oreo My Question or Issue Everytime a friend shares a song through Facebook messenger and I click on the song, messenger will open Spotify but Spotify will not take me to the location of t...

  • Casual Listener
  • Plan Premium Country U.S. Device Galaxy S9+ Operating System Android Oreo   My Question or Issue  Everytime a friend shares a song through Facebook messenger and I click on the so...
  • 3878 Views
  • 0 replies
  • 6 likes
  • 3878 Views
  • 0 replies
  • 6 likes

Spotify bugging out

PlanPremiumCountry NorwayDevice(, Samsung Galaxy s7 edge)Operating System(Android.) My Question or Issue The app randomly starts up. Doesn't close when I want it to. Stops mid song and freezes so I can't pause, close, change song or anything. It simp...

  • Newbie
  • Plan Premium Country  Norway Device (, Samsung Galaxy s7 edge) Operating System (Android.)   My Question or Issue  The app randomly starts up. Doesn't close when I want it to...
  • 1135 Views
  • 0 replies
  • 0 likes
  • 1135 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music player issues on android

PlanPremiumCountryThe Netherlands DeviceOneplus 5tOperating SystemAndroid 8.1.0 My Question or IssueI'm having multiple issues with the music player. - I can't skip more than 2 songs in a row. When I leave the screen and go back in I can skip 2 songs...

  • Newbie
  • Plan Premium Country The Netherlands  Device Oneplus 5t Operating System Android 8.1.0   My Question or Issue I'm having multiple issues with the music player.  - I can't sk...
  • Alfredo
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly not updated since April 23d

Hello, My Discover Weekly playlist has not been updated since April 23. I do like this option so I would like to have it back. I contacted Spotify in April to merge two accounts, and they did that. It might have something to do with that. Anyone know...

  • Casual Listener
  • Hello,   My Discover Weekly playlist has not been updated since April 23. I do like this option so I would like to have it back. I contacted Spotify in April to merge two accounts, and th...
  • Alfredo
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution El volumen de las canciones suben y bajan

En mi samsung j6 trato de escuchar una canción y al momento de comenzar se escucha muy fuerte y después baja el volumen o también cuando pongo pausa y vuelvo a reproducirla los bajos ya no se escuchan y se escucha mal.

  • Newbie
  • En mi samsung j6 trato de escuchar una canción y al momento de comenzar se escucha muy fuerte y después baja el volumen o también cuando pongo pausa y vuelvo a reproducirla los bajos ya no se escucha...
  • Alfredo
  • Roadie
  • 2753 Views
  • 1 replies
  • 0 likes
  • 2753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using US credit card to PH

Hi. I would like to use my US credit card here in the philippines but I can't use it. It won't let me pay. And I don't have a bank account here in the philippines. How can I pay using that card here in the philippines?

  • Newbie
  • Hi. I would like to use my US credit card here in the philippines but I can't use it. It won't let me pay. And I don't have a bank account here in the philippines. How can I pay using that card here ...
  • Alfredo
  • Roadie
  • 975 Views
  • 1 replies
  • 0 likes
  • 975 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs

Okay so I've just got premium since the new update and I get that you have to 'like' songs and it adds them to your favourites, instead of actually clicking "download" like before, but now how do I know which songs are downloaded or not, to listen of...

  • Newbie
  • Okay so I've just got premium since the new update and I get that you have to 'like' songs and it adds them to your favourites, instead of actually clicking "download" like before, but now how do I k...
  • Alfredo
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app won't launch

When i launch the Spotify app, i get a dark grey screen for 5 sec, after this the app seems to be loading but that just add the background of the search bar and it's crashI've done none update before this issue. I've already tried to clear the cache ...

  • Casual Listener
  • When i launch the Spotify app, i get a dark grey screen for 5 sec, after this the app seems to be loading but that just add the background of the search bar and it's crash I've done none update befo...
  • Alfredo
  • Roadie
  • 6905 Views
  • 17 replies
  • 7 likes
  • 6905 Views
  • 17 replies
  • 7 likes

Podcasts unavailable

PlanPremiumCountryIndonesiaDeviceOppo R829Operating SystemColorOS V1.0.0i (based on Android 4.2.2) My Question or IssueI'm using most updated version of the app. I can't access podcasts and when I click any podcast, there's no response. I can still a...

  • Casual Listener
  •   Plan Premium Country Indonesia Device Oppo R829 Operating System ColorOS V1.0.0i (based on Android 4.2.2)   My Question or Issue I'm using most updated version of the app. I ca...
  • Loxer
  • Community Legend
  • 726 Views
  • 1 replies
  • 0 likes
  • Android
    Oppo
    podcast
  • 726 Views
  • 1 replies
  • 0 likes