Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
None of the below information is requiredPlanPremiumCountryUnited States DeviceGoogle Pixel XLOperating SystemAndroid Oreo My Question or IssueI always have equalizer set, which makes the general volume lower. But whenever I skip a track, the next so...
None of the below information is required Plan Premium Country United States Device Google Pixel XL Operating System Android Oreo My Question or Issue I always have equalize...
Community Legend
709 Views
1 replies
0 likes
My Question or Issue When i am playing music with my BT headsett (KYGO A9 600) the songs stops playing most of the time. It can play trough 3 or 4 songs and midway in the 4th song it will just stop. I have to unlock the phone and go the the app and r...
My Question or Issue When i am playing music with my BT headsett (KYGO A9 600) the songs stops playing most of the time. It can play trough 3 or 4 songs and midway in the 4th s...
Regular
3456 Views
8 replies
1 likes
PlanPremiumCountryEngland Device(Samsung Galaxy S7) My Question or IssueThis seems like such a ridiculous question to ask. I want to be able to shuffle every single song I have downloaded, including albums that I have downloaded.For example, I have s...
Plan Premium Country England Device (Samsung Galaxy S7) My Question or Issue This seems like such a ridiculous question to ask. I want to be able to shuffle every single song I h...
Regular
1676 Views
8 replies
0 likes
PlanPremiumCountryGermanyDevice(Google Pixel 2 XL)Operating System(Android 8.1) My Question or Issue Cant skip song on spotify, just pause and play, i can skip the songs on google play without any problems, so the problem is on spotify, i reinstalled...
Plan Premium Country Germany Device (Google Pixel 2 XL) Operating System (Android 8.1) My Question or Issue Cant skip song on spotify, just pause and play, i can skip the songs...
Regular
717 Views
2 replies
0 likes
PlanPremiumDeviceWindows 10 desktop and Samsung Galaxy S7Operating SystemWindows 10 and Android 8.0.0 My Question or IssueI uploaded some local files and made a playlist. This worked fine on my phone and PC until a few weeks ago when Spotify suddenly...
Plan Premium Device Windows 10 desktop and Samsung Galaxy S7 Operating System Windows 10 and Android 8.0.0 My Question or Issue I uploaded some local files and made a playlist. This wo...
Casual Listener
3722 Views
6 replies
0 likes
PlanPremiemMy Question or Issue How do you play all songs from an artist, the UI just shows albums etc. I want to play all songs by an artist?
Plan Premiem My Question or Issue How do you play all songs from an artist, the UI just shows albums etc. I want to play all songs by an artist? &nbs...
Community Legend
394 Views
1 replies
0 likes
So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had been saving to my internal memory, but that was full...
So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had b...
Roadie
585 Views
1 replies
0 likes
PlanPremiumCountryCzech Republic DeviceSony Xperia X Compact (F5321) (Build number 34.4.A.2.85)Operating SystemAndroid 8.0.0Spotify Version8.4.63.584 armV7 My Question or IssueI am having a problem to switch my storage to external SD card. Other apps...
Plan Premium Country Czech Republic Device Sony Xperia X Compact (F5321) (Build number 34.4.A.2.85) Operating System Android 8.0.0 Spotify Version 8.4.63.584 armV7 My Q...
Casual Listener
849 Views
2 replies
0 likes
This playlist appears complete in the web page but incomplete in the app. Also some of the songs added don't have the heart symbol and it is not clear if the author is Spotify or me (both names appear).
This playlist appears complete in the web page but incomplete in the app. Also some of the songs added don't have the heart symbol and it is not clear if the author is Spotify or me (both names appea...
Regular
433 Views
2 replies
0 likes
PlanPremiumCountry Device(Galaxy S7, Android Oreo) My Question or Issue I've noticed recently that my phone memory was reducing like crazy. I would always check my SD card to see if it still had enough space for new music. Then I realized that you ca...
Plan Premium Country Device (Galaxy S7, Android Oreo) My Question or Issue I've noticed recently that my phone memory was reducing like crazy. I would alwa...
Roadie
531 Views
4 replies
0 likes
Plan: PremiumCountry: United States of America Device: Google Pixel XL Operating System: Android 8.0.0Spotify App Version: 8.4.63.584 armV7 Steps to reproduce: 1. Launch Android app2. Play an album or playlist3. Connect to a Spotify Connect capable d...
Plan: Premium Country: United States of America Device: Google Pixel XL Operating System: Android 8.0.0 Spotify App Version: 8.4.63.584 armV7 Steps to reproduc...
Community Legend
1076 Views
1 replies
1 likes
PlanPremiumCountry USDeviceSamsung Galaxy J7/Acer AspireOperating SystemAndroid/Windows My Question or Issue I access spotify frequently on both my laptop and cell. For the last 2 months my playlists have had a completely different number of songs de...
Plan Premium Country US Device Samsung Galaxy J7/Acer Aspire Operating System Android/Windows My Question or Issue I access spotify frequently on both my laptop a...
Community Legend
638 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceOnePlus 6Operating SystemAndroidOreo My Question or IssueThe track listing gets stuck on the first song played or is constantly one track behind. So unable to tell what track is playing if I'm unfamiliar with album / playli...
Plan Premium Country UK Device OnePlus 6 Operating System AndroidOreo My Question or Issue The track listing gets stuck on the first song played or is constantly one track behi...
Casual Listener
473 Views
2 replies
1 likes
I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refreshed the playlist. If your Desktop Player has it and other f...
I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refres...
Spotify Star
1012 Views
5 replies
0 likes
PlanPremiumCountry U.S.DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI'll be listening to downloaded music on the app and it stops playback multiple times in an hour. How can I fix this so I don't cancel my membership? I'd ex...
Plan Premium Country U.S. Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue I'll be listening to downloaded music on the app and it stops ...
Spotify Star
1017 Views
5 replies
0 likes
PlanFamily PremiumCountry usa DeviceMoto g5 plus Operating SystemAndroid 7.0 My Question or IssueI noticed after latest update that my album art and normal now playing controls are gone. Please see the screen that I now see. Ive done a fresh reinstal...
Plan Family Premium Country usa Device Moto g5 plus Operating System Android 7.0 My Question or Issue I noticed after latest update that my album art and normal now pl...
Regular
480 Views
3 replies
1 likes
PlanPremiumCountry DeviceSamsung Galaxy S8Operating System My Question or Issue My problem isn't really much of a problem, it's more of an inconvenience. When I am in my vehicle and connected to bluetooth and I go to look at the track playing it show...
Plan Premium Country Device Samsung Galaxy S8 Operating System My Question or Issue My problem isn't really much of a problem, it's more of an inconvenience. When I am in...
Regular
623 Views
5 replies
0 likes
Plan- PremiumCountry- USA DevicePixel 1Operating SystemAndroid 8.1.0 My Question or IssueWhen I go offline (loose network connectivity, for example going into a parking garage), the app does not correctly notice when the network becomes available aga...
Plan - Premium Country - USA Device Pixel 1 Operating System Android 8.1.0 My Question or Issue When I go offline (loose network connectivity, for example going into ...
Spotify Star
401 Views
1 replies
0 likes
BlNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UruguayDeviceXiaomi mi mix2Operating System, Android My Question or IssuePlease help me i cannot change song
BlNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Uruguay Device Xiaomi mi mix2 Operating Syst...
Roadie
314 Views
1 replies
0 likes
Spotify states that I am offline on my device and I cannot search for new music/artists, it only shows my downloaded music. My desktop version of Spotify works just fine...PlanPremium (Family)CountryCanada DeviceGoogle Pixel 2
Spotify states that I am offline on my device and I cannot search for new music/artists, it only shows my downloaded music. My desktop version of Spotify works just fine... Plan Premium (Family) C...
Roadie
560 Views
1 replies
0 likes
