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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5343 Views

0 replies

6 likes

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Bluetooth Safety Mode

Hello! I am having an issue and was hope this great community can help. So screenshot #2 shows how my spotify used to look when connected to my vehicle. I was able to rewind and fast forward songs. Screenshot #1 is how my spotify now looks and it wil...

Visitor

   Hello! I am having an issue and was hope this great community can help. So screenshot #2 shows how my spotify used to look when connected to my vehicle. I was able to rewind and fast fo...

Loxer

Community Legend

457 Views

1 replies

1 likes

  • 457 Views
  • 1 replies
  • 1 likes

Scrolling sideways in made for you section difficult

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndoird 8.0.0Spotify version 8.4.64.547 armV7 Scrolling through daily mixes sideways usually takes several tries to work after veritcally scrolling on that page. Seems a little overly sensiti...

Newbie

Plan Premium Country USA Device Samsung Galaxy 8 Operating System Andoird 8.0.0 Spotify version 8.4.64.547 armV7     Scrolling through daily mixes sideways usually takes several ...

Loxer

Community Legend

475 Views

1 replies

0 likes

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Superuser Contribution Everytime I search on Spotify it will say "go online for online results"

I can't search on Spotify or "view aritst/album" though I can go to my saved and downloaded songs just fine. I've uninstalled and reinstalled and done a force quit which didn't help at all. When I select an artist from my recently played it wont go t...

Newbie

I can't search on Spotify or "view aritst/album" though I can go to my saved and downloaded songs just fine. I've uninstalled and reinstalled and done a force quit which didn't help at all.  Wh...

Alfredo

Roadie

872 Views

1 replies

0 likes

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Superuser Contribution I can't sync local files from Mac to adndroid

I'm trying to sync a song from local files from my Mac to my android phone, I've put the song in a playlist and downloaded it on my phone. Yes I'm on the same WiFi and yes I am a premium user. I even se the phone in Spotify connect. I've added a phot...

Newbie

I'm trying to sync a song from local files from my Mac to my android phone, I've put the song in a playlist and downloaded it on my phone. Yes I'm  on the same WiFi and yes I am a premium user. ...

Alfredo

Roadie

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
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Premium functions

PlanPremiumCountry Czech republicDevicexiaomi redmi note 4Operating SystemAndroid 7.0 My Question or IssueSpotify on my cellphone has disabled functions like equalizer, quality of downloaded music. But i can download the music to phone, so i assume t...

Newbie

Plan Premium Country  Czech republic Device xiaomi redmi note 4 Operating System Android 7.0   My Question or Issue Spotify on my cellphone has disabled functions like equalizer, ...

Loxer

Community Legend

438 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Playback keeps stopping

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happening for several days and not sure what the cause is. I'm connected to my soundbar via b...

Casual Listener

Plan Premium Country  US Device Note 8 Operating System Android version 8   My Question or Issue  When listening to a song, the playback will randomly stop. It's been happeni...

NatMat283

Casual Listener

70574 Views

13 replies

50 likes

Troubleshooting
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Superuser Contribution Problem with the Spotify

PlanFreeCountryVietnamDeviceSamsung Galaxy E5Operating SystemsAndroid 5.1.1My Question or IssuesThe music player screen get dark when I touched the music bar. There aren't any lyrics, play button, next button,...on the screen. Then when I tried back ...

Casual Listener

Plan Free Country Vietnam Device Samsung Galaxy E5 Operating Systems Android 5.1.1 My Question or Issues The music player screen get dark when I touched the music bar. There aren't any lyric...

Alfredo

Roadie

913 Views

7 replies

1 likes

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  • 7 replies
  • 1 likes

Account has been hacked by someone

PlanPremiumCountry : indonesia DeviceSamsung S6Operating SystemiOS 10 My Question or Issue Someone hack my spotifiy and log in, in diffenrent device. my playlist has been deleted and change by the hacker.how can it be? i never use my device in public...

Newbie

Plan Premium Country : indonesia   Device Samsung S6 Operating System iOS 10   My Question or Issue  Someone hack my spotifiy and log in, in diffenrent device.  my play...

Loxer

Community Legend

595 Views

1 replies

0 likes

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Search not working

While trying search app nags that I'm offline even not. I can stream from start screen but every time I try search nothing happens. See attached pic.PlanPremiumCountry FinDevice(, Samsung Galaxy 6 )Operating System(iOS 10, Android Oreo, Windows 10,et...

Regular

While trying search app nags that I'm offline even not. I can stream from start screen but every time I try search nothing happens. See attached pic. Plan Premium Country  Fin Device (, Sa...

TranceCowboy

Newbie

6202 Views

9 replies

4 likes

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Solved!! How to disable lyrics detail view

PlanPremiumOperating SystemAndroid My Question or IssueHow can I disable the Lyrics with animated backgrounds that some songs have now instead of the Album cover? I am not talking about the Genius lyrics. It says that the Lyrics have been added by th...

Casual Listener

Plan Premium Operating System Android   My Question or Issue How can I disable the Lyrics with animated backgrounds that some songs have now instead of the Album cover? I am not talking ab...

_seb

Casual Listener

854 Views

2 replies

0 likes

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No "extrem quality" while using premium

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 8.1 My Question or Issue Hello, I have the problem that only can choose between low, normal, high and very high sound quality. I want to use"extrem quality" again. That's why I'm paying...

Casual Listener

Plan Premium Country Germany Device Huawei P20 Operating System Android 8.1   My Question or Issue  Hello,  I have the problem that only can choose between low, normal, high...

aquebeck

Casual Listener

333 Views

2 replies

0 likes

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  • 2 replies
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Can only login if Offline

I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before going back to the log in button. I turned wifi off and...

Casual Listener

I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before goi...

Loxer

Community Legend

647 Views

1 replies

0 likes

Android
Login
not
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Superuser Contribution How to remove songs from 'do not play' list

I accidentally added a few songs to it when trying to remove them from a playlist, is there a way I can see the 'do not play' list and adjust it?

Newbie

I accidentally added a few songs to it when trying to remove them from a playlist, is there a way I can see the 'do not play' list and adjust it?

Alfredo

Roadie

6553 Views

1 replies

5 likes

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  • 1 replies
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Help me

My spotify was presented problems with this I uninstalled it, after the installation it seems that it is not able to download my songs even though I have spotify premium, it lowers the songs but soon after having finished downloading it restarts this...

Casual Listener

My spotify was presented problems with this I uninstalled it, after the installation it seems that it is not able to download my songs even though I have spotify premium, it lowers the songs but soon...

Magnetron

Gig Goer

491 Views

3 replies

0 likes

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Superuser Contribution Radio and daily mix does not work

PlanPremiumCountry BrazilDevice(Samsung Galaxy 7 Edge)Operating System(Android 7.0 Nougat) My Question or Issue I can not access the radio or my daily mix`s on my phone, I am using the Spotify Connect to use thus functions on the phone. The option to...

Newbie

Plan Premium Country  Brazil Device (Samsung Galaxy 7 Edge) Operating System (Android 7.0 Nougat)   My Question or Issue  I can not access the radio or my daily mix`s on my p...

Aimee_T

Roadie

289 Views

1 replies

0 likes

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Superuser Contribution Can't play some songs

PlanFreeCountry EstoniaDeviceSamsung I can't listen some songs/albums. For others they are available but for me it only shows song names but don't let to play it. For example I want to listen One Direction MITAM album but it won't let me but others c...

Newbie

  Plan Free Country  Estonia Device Samsung   I can't listen some songs/albums. For others they are available but for me it only shows song names but don't let to play it. For ...

SergioDavid

Roadie

329 Views

1 replies

1 likes

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Thumbnails acting weird

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid oreo My Question or Issue I get this wierd layout where it doesnt show and details to the song and i cannot fast forward or rewind song. Seems to gappen randomly then it goes back to ...

Newbie

  Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android oreo   My Question or Issue  I get this wierd layout where it doesnt show and details to the...

Loxer

Community Legend

417 Views

1 replies

0 likes

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Spotify keeps adding songs to my playlists and it keeps on playing songs that I chose not to play.

So spotify keeps on adding in songs to my playlist and plays songs that I have put do not play on. Please help.

Newbie

So spotify keeps on adding in songs to my playlist and plays songs that I have put do not play on. Please help.  

lonelymillionai

Newbie

596 Views

1 replies

0 likes

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Solved!! Add adaptive icon / Android Oreo

PlanPremiumCountry SpainDeviceGoogle Pixel 2xlOperating SystemAndroid OreoMy Question or IssueAdd adaptive icon for android Oreo, the applications Stations and Spotify Lite already have it

Casual Listener

  Plan Premium Country  Spain Device Google Pixel 2xl Operating System Android Oreo My Question or Issue Add adaptive icon for android Oreo, the applications Stations and Spo...

Loxer

Community Legend

808 Views

1 replies

1 likes

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Remove CAR MODE UPDATE Immediately!

Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors.Here is what it looks like when I am connecting to my car bluetooth:

Casual Listener

Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors. Here is what it looks like when I am connecting to my car bluetooth:

Fleschdnb

Casual Listener

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
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