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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7100 Views

0 replies

7 likes

  • 7100 Views
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  • 7 likes

Spotify not working on Sonos

Good Afternoon..For some unexplained reason, my Spotify stopped working on my Sonos system. It worked fine all last night, today, not so much..It worked fine on all my other mobile devices, tablets, other family devices, including iphones. It just do...

Casual Listener

Good Afternoon.. For some unexplained reason, my Spotify stopped working on my Sonos system. It worked fine all last night, today, not so much.. It worked fine on all my other mobile devices, table...

musicajet

Composer

1365 Views

3 replies

0 likes

  • 1365 Views
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SD Card reads/writes lock up the last two versions of Spotify

Premium/LG v20/Nougat I've got an issue of songs randomly not playing and locking up the program. This all started 2 updates ago. Also fails to refresh the listings of playlists (only shows song names not artist). Now I suspected its a faulty sd card...

Roadie

Premium/LG v20/Nougat   I've got an issue of songs randomly not playing and locking up the program. This all started 2 updates ago. Also fails to refresh the listings of playlists (only shows ...

evo4g63t

Roadie

961 Views

2 replies

0 likes

  • 961 Views
  • 2 replies
  • 0 likes

Chromecast Audio problem

After quite some time of getting frustrated with my CCA always cutting off the end of tracks / skipping etc, I abandoned it in favour of alternative products. However, I couldn't just leave it festering in a drawer so decided to have another try at f...

Casual Listener

After quite some time of getting frustrated with my CCA always cutting off the end of tracks / skipping etc, I abandoned it in favour of alternative products.  However, I couldn't just leave it ...

Noah

Spotify Star

1363 Views

1 replies

0 likes

  • 1363 Views
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can't connect to spotify [vivo 1610]

PlanPremiumCountry ThailandDeviceVivo 1610Operating SystemAndroid Marshmallow My Question or IssueI uesd spotify in my phone for year but around last wednesday everytime I uesd it always say "Connection failed". Even if I keep reinstalled.

Newbie

Plan Premium Country  Thailand Device Vivo 1610 Operating System Android Marshmallow   My Question or Issue I uesd spotify in my phone for year but around last wednesday ever...

Loxer

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
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why won't my spotify account work after the free trial on my phone?

PlanFree/Premium freeCountry chinaDevicehuaweiOperating Systemandroid My Question or Issue I tried to use my spotify app on my android phone after the free trial, but everytime i try to play a song by pressing shuffle play, a warning that says "you h...

Newbie

Plan Free/Premium free Country  china Device huawei Operating System android   My Question or Issue  I tried to use my spotify app on my android phone after the free trial, b...

Loxer

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Spotify desktop is junk

The worst music player UI ever, queues that can not be emptied, queues that can't be added to, near-impossibility of playing one song, problems persisting for years... You would expect more from the world's leading music streaming service and actuall...

Music Fan

The worst music player UI ever, queues that can not be emptied, queues that can't be added to, near-impossibility of playing one song, problems persisting for years... You would expect more from the ...

Loxer

Community Legend

342 Views

1 replies

1 likes

  • 342 Views
  • 1 replies
  • 1 likes

Why can someone modify my shared playlist?

PlanPremiumCountry Germany DevicePixel 2 XLOperating SystemAndroid P My Question or Issue Hey. I have shared a playlist. Why can anybody modify it (add or delete tracks)?

Newbie

Plan Premium Country  Germany  Device Pixel 2 XL Operating System Android P   My Question or Issue  Hey. I have shared a playlist. Why can anybody modify it (add or dele...

Loxer

Community Legend

671 Views

1 replies

0 likes

Playlist modify
  • 671 Views
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Superuser Contribution "No se encontró una memoria" Problema en Android 7.1.1

Esto ya me ah ocurrido 3 veces, la app no abre, de repente al abrir la app me aparece una notificacion que dice "No se encontró una memoria, Verifica la memoria del dispositivo", la unica manera de que la app vuelva a abrir es que reinicie el celular...

Newbie

Esto ya me ah ocurrido 3 veces, la app no abre, de repente al abrir la app me aparece una notificacion que dice "No se encontró una memoria, Verifica la memoria del dispositivo", la unica manera de q...

Aimee_T

Roadie

1229 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Connection failed

PlanPremiumCountry PhilippinesDeviceVivo V71 My Question or Issue I got this problem that says that my spotify says connection failed i've fixed this already yesterday but it came back again this morning an agent also told me to put this if i get thi...

Visitor

Plan Premium Country  Philippines Device Vivo V71     My Question or Issue  I got this problem that says that my spotify says connection failed i've fixed this already ye...

SergioDavid

Roadie

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Collaborative Playlist

PlanFreeCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid 8.0 My Question or Issue Where has the option to make a playlist collaborative gone?

Newbie

  Plan Free Country  USA Device Samsung Galaxy 9+ Operating System Android 8.0   My Question or Issue  Where has the option to make a playlist collaborative gone?

Noah

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Artist pages not loading.

For awhile now whenever I go to an artist page there seems to be a 3 outta 4 chance it won't load. Everything was working fine until a few weeks ago. I didn't change anything or have any update. It just quit loading them.

Regular

For awhile now whenever I go to an artist page there seems to be a 3 outta 4 chance it won't load. Everything was working fine until a few weeks ago. I didn't change anything or have any update. It j...

Noah

Spotify Star

5277 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution spotify keeps turning the wifi off on my phone

PlanFreeCountry CanadaDeviceX Power 2Operating SystemAndroid 7.0 (Nougat) My Question or Issue Spotify Mobile keeps turning off the wifi on my phone when the screen turns off for longer than a few seconds. I don't know why it keeps doing this, but I'...

Newbie

Plan Free Country  Canada Device X Power 2 Operating System Android 7.0 (Nougat)   My Question or Issue  Spotify Mobile keeps turning off the wifi on my phone when the screen...

Dian

Spotify Legend

1639 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Spotify randomly removing downloaded music?

PlanPremium Country USA DeviceGalaxy S7/HTC One Operating SystemAndroid Oreo/Android Lollipop My Question or Issue Every now and then, Spotify just removes my downloaded music and I have to download each playlist all over again! Those two phones are ...

Casual Listener

Plan Premium   Country  USA   Device Galaxy S7/HTC One   Operating System Android Oreo/Android Lollipop   My Question or Issue  Every now and then, Spotify ...

Loxer

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

[Android] [Playlists] Your Daily Drive Mix Needs Clarification

There is a relatively new auto generated playlist called “Your Daily Drive Mix” at least for android mobile and android auto. It’s not a radio/station in the sense that there are no thumbs up or down. Initially I thought that it was creating a playli...

Visitor

  There is a relatively new auto generated playlist called “Your Daily Drive Mix” at least for android mobile and android auto. It’s not a radio/station in the sense that there are no thumbs up...

user-removed

Not applicable

1000 Views

4 replies

0 likes

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Spotify acting weird on S7

WordsNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UKDevice(Samsung Galaxy 7) My Question or Issue Currently my Spotify isn't showing in my notifications at th...

Casual Listener

WordsNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  UK Device (Samsung Galaxy 7)   My Q...

Scorer1566

Casual Listener

602 Views

1 replies

1 likes

  • 602 Views
  • 1 replies
  • 1 likes

I Cant Open my Spotify App (Please Help Guys)

hey guys, i really really need ur help right here. i'm from indonesia and i have a problem with my spotify app. i will translate it to english okay picture number 1 said : "connecting" and picture number 2 said "connection fail" i dont know why its a...

Newbie

hey guys, i really really need ur help right here. i'm from indonesia and i have a problem with my spotify app. i will translate it to english okay picture number 1 said : "connecting" and picture nu...

Loxer

Community Legend

621 Views

1 replies

0 likes

cant open
  • 621 Views
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Playing stops after a long track has been played.

PlanFreeCountry Greece DeviceSony Xperia Z5 Compact Operating SystemAndroid My Question or Issue I'm using Spotify free on my mobile to listen to shuffled playlists. However , whenever a long track (I.e. More than 10-15 mins long ) is being played, t...

Casual Listener

Plan Free Country  Greece  Device Sony Xperia Z5 Compact  Operating System Android   My Question or Issue  I'm using Spotify free on my mobile to listen to shuffled...

olopis

Regular

544 Views

3 replies

0 likes

  • 544 Views
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Solved!! The STMPD account puts songs in my playlists without authorization.

The STMPD account puts songs from artists in my main playlists, I stopped tracking the account and certain artists that are part of this record company, but they continue for songs without my authorization, I wanted to know if there is a way to avoid...

Composer

The STMPD account puts songs from artists in my main playlists, I stopped tracking the account and certain artists that are part of this record company, but they continue for songs without my authori...

Noah

Spotify Star

648 Views

3 replies

0 likes

  • 648 Views
  • 3 replies
  • 0 likes

Search is offline, while the rest of the app works???

PlanPremiumCountry USADeviceSamsung Galaxy Note 8 REV1.0Operating SystemAndroid 8.0.0 My Question or Issue When I access the search function on mobile data and try searching a song or artist, it always returns that I'm "offline". I'm able to access H...

Newbie

Plan Premium Country  USA Device Samsung Galaxy Note 8 REV1.0 Operating System Android 8.0.0   My Question or Issue  When I access the search function on mobile data and try ...

Billy-J

Spotify Star

1346 Views

1 replies

0 likes

Android
bug
Help
Search
support
  • 1346 Views
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Superuser Contribution Spotify keeps stoppin gon Android LG G5

PlanPremiumCountryUK DeviceLG G5 phoneOperating SystemAndroid v.7.0 - V20r-234-10, Patch level 1 April 2018Spotify version v.8.4.63.584 armV7 My Question or Issueover the last couple of months or so, Spotify randomly stops playback while my phone's l...

Casual Listener

Plan Premium Country UK  Device LG G5 phone Operating System Android v.7.0 - V20r-234-10, Patch level 1 April 2018 Spotify version  v.8.4.63.584 armV7   My Question or Issue...

Alfredo

Roadie

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
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