Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountry CanadaDevicesony Xperia XA1Operating Systemandroid 8.0 My Question or Issue every time I hang up a call or use "ok google" the last track that was played will start playing even if the app isn't on. I tried reinstalling the app and re...
Plan Free Country Canada Device sony Xperia XA1 Operating System android 8.0 My Question or Issue every time I hang up a call or use "ok google" the last track th...
Roadie
874 Views
1 replies
0 likes
PlanPremiumCountry GBDevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueWhen listening to a song, if I select the 'Share' option, it blacks out, pauses the song and takes me to the settings screen. Tried rebooting, killing the app, re-inst...
Plan Premium Country GB Device Pixel 2 XL Operating System Android 9 My Question or Issue When listening to a song, if I select the 'Share' option, it blacks out, pauses t...
Community Legend
3309 Views
12 replies
7 likes
My Question or Issue I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I believed I had the option when I first logged on 3 weeks ago
My Question or Issue I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I ...
Community Legend
740 Views
2 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 5Operating SystemAndroid My Question or Issue I used to have 4 daily mixes on my old (free) account. I now have premium on a new (1 month old, premium since 4 days) account. No Daily Mix showing at all, it says...
Plan Premium Country Device Samsung Galaxy 5 Operating System Android My Question or Issue I used to have 4 daily mixes on my old (free) account. I now have premium on...
Not applicable
833 Views
7 replies
0 likes
I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I can play offline. Bizarre?? Has anyone else had this...
I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I c...
Spotify Star
480 Views
3 replies
0 likes
PlanPremium CountryUK DevicePIXEL XL Operating SystemAndroidOreo My Question or Issue Voice command has stopped working on android auto, I think since the Oreo update. When I ask to play a song it just says 'sorry I don't know how to do that' or 'im ...
Plan Premium Country UK Device PIXEL XL Operating System AndroidOreo My Question or Issue Voice command has stopped working on android auto, I think sin...
818 Views
0 replies
0 likes
PlanPremiumCountryUnited States DeviceZTE Blademax 3Operating SystemAndroid 6.0.1 Marshmellow My Question or IssueMy issue is that whenever I download music to play offline and I update to a new version of spotify.... It erases all my music that Iv'e...
Plan Premium Country United States Device ZTE Blademax 3 Operating System Android 6.0.1 Marshmellow My Question or Issue My issue is that whenever I download music to...
Roadie
543 Views
1 replies
0 likes
Teng o un Samsung s8 y spotify se me pausa cada 2/3 segundos. Pongo play y se pausa. Ya seguí los pasos de reinstalación y no funciona. Que pudo hacer?
Teng o un Samsung s8 y spotify se me pausa cada 2/3 segundos. Pongo play y se pausa. Ya seguí los pasos de reinstalación y no funciona. Que pudo hacer?
469 Views
0 replies
1 likes
I turn off autoplay on Spotify Mobile for my Samsung Galaxy S9, and even after I turned it off, and even before all the songs on the playlist played (most played, but not all), it still gave me suggested songs, and wouldn't go back to my playlist aft...
I turn off autoplay on Spotify Mobile for my Samsung Galaxy S9, and even after I turned it off, and even before all the songs on the playlist played (most played, but not all), it still gave me sugge...
1346 Views
0 replies
9 likes
PlanPremium Operating SystemAndroid My Question or IssueI switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify switches back to online mode on my phone without me doing anything. Why is...
Plan Premium Operating System Android My Question or Issue I switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify s...
379 Views
0 replies
0 likes
PlanPremiumCountryThe Netherlands DeviceACER A3-A20 FHD tabletOperating SystemAndroid 4.4.2 My Question or Issue The app restarts every time when the tablet wakes-up from screen saving.This also happens when another app is activated, and Spotify is p...
Plan Premium Country The Netherlands Device ACER A3-A20 FHD tablet Operating System Android 4.4.2 My Question or Issue The app restarts every time when the tabl...
Music Fan
9939 Views
9 replies
2 likes
PlanPremiumCountry USADeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo (8.0.0) My Question or Issue Here's how to replicate my issue:Get a song playing. Make sure the screen is showing cover art w/ control buttons underneath. (Screenshot 1)So...
Plan Premium Country USA Device Samsung Galaxy S7 Edge Operating System Android Oreo (8.0.0) My Question or Issue Here's how to replicate my issue: Get a song play...
Spotify Legend
4190 Views
11 replies
2 likes
Plan. FreeCountryUSAOperating SystemAndroid My Question or IssueI just upgraded my phone and I'm unable to share my playlists.
Plan. Free Country USA Operating System Android My Question or Issue I just upgraded my phone and I'm unable to share my playlists.
Casual Listener
1267 Views
5 replies
0 likes
When i am hearing a playlist with 4g conection in my device the reproduction of any song that is playing stopsPlanPremiumCountry MexicoDeviceXiaomi red mi 3Operating SystemAndroid 6.0.1 My Question or Issue Why the reproduction of any somg that is pl...
When i am hearing a playlist with 4g conection in my device the reproduction of any song that is playing stops Plan Premium Country Mexico Device Xiaomi red mi 3 Operating System Androi...
329 Views
0 replies
0 likes
Toda vez que eu clico em compartilhar alguma musica ou ate mesmo no meu perfil o aplicativo trava e logo fecha. Sempre, não consigo compartilhar nada no spotifyPlanPremiumCountryBrasilDeviceAsus zenfone 4Operating SystemAndroid 8.0.0
Toda vez que eu clico em compartilhar alguma musica ou ate mesmo no meu perfil o aplicativo trava e logo fecha. Sempre, não consigo compartilhar nada no spotify Plan Premium Country Brasil Devic...
Spotify Star
7177 Views
33 replies
16 likes
Spotify, If we are paying for a premium services why would we get capped? I don't understand. It is like buying a whole pie but you can only have 2 pieces with you at a time. I purchased a 200GB SD Card for my phone to completely eliminate any downlo...
Spotify, If we are paying for a premium services why would we get capped? I don't understand. It is like buying a whole pie but you can only have 2 pieces with you at a time.&n...
Composer
449 Views
1 replies
0 likes
Hi! I'm using the Android app and I've synced some live albums and mixtapes onto my device. I've enabled gapless playback but there's still a half a second or shorter gap between songs that ruin the listening experience. I also tried with crossfade s...
Hi! I'm using the Android app and I've synced some live albums and mixtapes onto my device. I've enabled gapless playback but there's still a half a second or shorter gap between son...
938 Views
0 replies
9 likes
PlanPremiumCountry Germany Device(Samsung Galaxy 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
420 Views
3 replies
0 likes
PlanPremiumCountry MexicoDeviceMoto Z 2 playOperating SystemAndroid Oreo My Question or IssueFor about a week now, I can't seem to be able to share songs at all. I click on the three dots to display the menu and as soon as I click on the share option...
Plan Premium Country Mexico Device Moto Z 2 play Operating System Android Oreo My Question or Issue For about a week now, I can't seem to be able to share songs at all. I click...
Community Legend
1073 Views
1 replies
0 likes
PlanPremiumCountryBrazil Device(Samsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueLately, after the latest update (8.4.67.886 armV7), when I try to share a song, playlist, artist or album, the app suddenly shuts down.
Plan Premium Country Brazil Device (Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Lately, after the latest update (8.4.67.886 armV7), when I try to...
Community Legend
409 Views
1 replies
0 likes
