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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6845 Views

0 replies

7 likes

  • 6845 Views
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  • 7 likes

Can't stop songs from playing...

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album play every-other-song.These are not 'suggested' son...

Casual Listener

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album ...

Wgreene

Casual Listener

14135 Views

2 replies

0 likes

Other
  • 14135 Views
  • 2 replies
  • 0 likes

Songs in mixtapes start where you last stopped.

PlanPremium, probably bothCountry GermanyDeviceGalaxy S 8Operating SystemAndroid 8.0.0 My Question or Issue The songs in a mixtape start where I last stopped listening to them, although another song was played before it. Recreate: * Start a mixtape* ...

Casual Listener

  Plan Premium, probably both Country  Germany Device Galaxy S 8 Operating System Android 8.0.0   My Question or Issue  The songs in a mixtape start where I last stoppe...

Loxer

Community Legend

764 Views

3 replies

0 likes

Android 8
bug
Mixtapes
  • 764 Views
  • 3 replies
  • 0 likes

Superuser Contribution Weird issue

PlanPremiumCountryUSA DeviceSamsung Galaxy 8+, Microsoft SurfacebookOperating SystemAndroid Oreo, Windows 10 Lately, when I'm listening to my songs on shuffle, an old Rammstein song will come on. When I reach for the Skip button I accidentally turn t...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 8+, Microsoft Surfacebook Operating System Android Oreo, Windows 10   Lately, when I'm listening to my songs on shuffle, an o...

SergioDavid

Roadie

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de descarga

PlanPrimaPaís Mex icoDispositivoLG STYLUS 3Sistema operativoAndroid 7.0 Mi pregunta o problema El problema es que no me deja descargar mi lista de reproducción, porque me indica que no queda espacio libre en el dispositivo, aunque me queda más de 20 ...

Newbie

Plan Prima País  Mex ico Dispositivo LG STYLUS 3 Sistema operativo Android 7.0   Mi pregunta o problema  El problema es que no me deja descargar mi lista de reproducción, por...

Aimee_T

Roadie

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify adds random numbers to my playlist

Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solutionPlanPremiumDeviceOnePlus 6

Casual Listener

Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solution Plan Premium Device OnePlus 6    

Aimee_T

Roadie

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast still losing volume control

PlanPremiumCountry SwedenDeviceOneplus5Operating SystemAndroid 8.1.0 Im constantly losing audio control when using chromecast (latest software update). Shutting down spotify solves the problem temporarily. Battery optimization is off. The problem hav...

Regular

Plan Premium Country  Sweden Device Oneplus5 Operating System Android 8.1.0   Im constantly losing audio control when using chromecast (latest software update). Shutting down spoti...

Spotisod

Regular

1025 Views

3 replies

1 likes

  • 1025 Views
  • 3 replies
  • 1 likes

Superuser Contribution artist shuffle on playlist

PlanPremiumCountry BrazilDeviceMoto G5S PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used to write the artist name in my playlist and shuffle and spotify would just play songs from the artist I wrote the name, bu...

Casual Listener

Plan Premium Country  Brazil Device Moto G5S Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I used to write the artist name in my ...

0are3uh_-7f26

Newbie

1345 Views

7 replies

2 likes

  • 1345 Views
  • 7 replies
  • 2 likes

Superuser Contribution All songs deleted after restart

I have my sd card as my storage for music. But everytime I restart my phone all songs are deleted. Over and over again.

Regular

I have my sd card as my storage for music.  But everytime I restart my phone all songs are deleted. Over and over again. 

Melody

Spotify

1784 Views

2 replies

2 likes

  • 1784 Views
  • 2 replies
  • 2 likes

Solved!! My playlist has most songs grayed out on my phone, despite them all working on PC and friend's phone

PlanPremiumCountry USDevice(Samsung Galaxy S8, Macbook Pro,)Operating System(Android v 8.0, Windows 10) My Question or Issue I just got this new phone and for whatever reason this playlist in particular has most songs grayed out. Other playlists are ...

Casual Listener

Plan Premium Country  US Device (Samsung Galaxy S8, Macbook Pro,) Operating System (Android v 8.0, Windows 10)   My Question or Issue  I just got this new phone and for whate...

tripped144

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

CANNOT CONNECT

My Question or Issue I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again. I'm currently using a vivo v5 phone. And my spotify is Premium. PLEASE HELP!This is what the app shows ...

Newbie

    My Question or Issue  I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again.    I'm currently ...

ja_torres

Casual Listener

556 Views

5 replies

0 likes

  • 556 Views
  • 5 replies
  • 0 likes

Superuser Contribution Latest patch - Loads of problems

PlanPremiumDeviceGoogle Pixel (1)Operating SystemAndroid 8.1.0 - Latest security patch - Non rootedMy Question or IssueOkey, I have been having different problems with my app since the last update (the last 8-10 days or something). I have checked Goo...

Casual Listener

Plan Premium Device Google Pixel (1) Operating System Android 8.1.0 - Latest security patch - Non rooted My Question or Issue Okey, I have been having different problems with my app since the ...

Aimee_T

Roadie

2001 Views

6 replies

0 likes

bugs
  • 2001 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify streaming on bmw not working.

PlanPremiumCountry United kingdomSamsung galaxy s8Operating SystemAndroid Oreo My Question or Issue Streaming of spotify over usb using the connected app used to work. This now no longer works once ive updated to android oreo (8.0). Ive tried using m...

Newbie

Plan Premium Country  United kingdom Samsung galaxy s8 Operating System Android Oreo   My Question or Issue  Streaming of spotify over usb using the connected app used to...

SergioDavid

Roadie

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

[Instagram][Social] - Can't post Spotify songs as IG Story

It seems that I can't share my Spotify Songs/Playlist as an IG Story. Both apps are updated. Phone is also updated to lates build. I dunno why. Saw my friends can share their Spotify song as stories. PlanPremiumCountry PhilippinesDeviceOnePlus 3TOper...

Casual Listener

It seems that I can't share my Spotify Songs/Playlist as an IG Story. Both apps are updated. Phone is also updated to lates build. I dunno why. Saw my friends can share their Spotify song as stories....

Billy-J

Spotify Star

4578 Views

4 replies

0 likes

  • 4578 Views
  • 4 replies
  • 0 likes

Superuser Contribution Mi aplicación se cierra sola.

PlanPremiumCountry MéxicoDeviceHuaweiOperating SystemAndroid My Question or IssueMi aplicación se cierra sola. Esto empezó a suceder desde la actualización,antes no tenía ningún problema para escuchar la música con mi celular en reposo con la pantall...

Newbie

Plan Premium Country  México Device Huawei Operating System Android   My Question or Issue Mi aplicación se cierra sola. Esto empezó a suceder desde la actualización,antes no tení...

Aimee_T

Roadie

2544 Views

1 replies

1 likes

  • 2544 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't find my chromecast in either the desktop app or the android app

PlanPremiumCountry USDeviceGalaxy S9+Operating SystemAndroid and Win10 My Question or Issue I can't find my chromecast when I'm playing something on my phone or the desktop app. I have a Google Home, and when I tell it to play something, it plays fin...

Newbie

Plan Premium Country  US Device Galaxy S9+ Operating System Android and Win10   My Question or Issue  I can't find my chromecast when I'm playing something on my phone or the...

Alfredo

Roadie

605 Views

1 replies

1 likes

  • 605 Views
  • 1 replies
  • 1 likes

Superuser Contribution Error en la descarga

PlanPremiumCountryMexico Device(Motorola, Moto G5S Plus)Operating System(Android 7.1.1) My Question or Issue El dia de hoy (en que estoy publicando este post) compre una tarjeta de premium con plazo de 6 meses, lo primero que quize hacer fue descarga...

Newbie

  Plan Premium Country Mexico   Device (Motorola, Moto G5S Plus) Operating System (Android 7.1.1)   My Question or Issue  El dia de hoy (en que estoy publicando este p...

SergioDavid

Roadie

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Download via Mobile Data

PlanPremiumCountry Germany Device(Samsung Galaxy S9)Operating System(Android Oreo.) My Question or IssueI've activated mobile downloads, but Spotify doesn't download and still wants me to activate it in settings.

Casual Listener

Plan Premium Country  Germany  Device (Samsung Galaxy S9) Operating System (Android Oreo.)   My Question or Issue I've activated mobile downloads, but Spotify doesn't do...

Billy-J

Spotify Star

780 Views

4 replies

0 likes

  • 780 Views
  • 4 replies
  • 0 likes

All songs deleted

HiSince I got spotify I got the download button activated at my "Songs".So if I want a new song to be downloaded I just put into "my songs" so that it downloads automatically. (Because the download button under "songs" is activated) . When I put a ne...

Regular

Hi Since I got spotify I got the download button activated at my "Songs". So if I want a new song to be downloaded I just put into  "my songs" so that it downloads automatically. (Because the ...

Billy-J

Spotify Star

523 Views

5 replies

0 likes

  • 523 Views
  • 5 replies
  • 0 likes

Superuser Contribution All songs deleted

HiSince I got spotify I got the download button activated at my "Songs".So if I want a new song to be downloaded I just put into "my songs" so that it downloads automatically. (Because the download button under "songs" is activated) . When I put a ne...

Regular

Hi Since I got spotify I got the download button activated at my "Songs". So if I want a new song to be downloaded I just put into  "my songs" so that it downloads automatically. (Because the ...

Aimee_T

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alle Lieder gelöscht

Hallo,Ich habe den "Herunterladen Hebel " grundsätzlich bei meinen "Songs" aktiviert. Also wenn ich ein neues Lied hinzufüge wird dieses automatisch auch heruntergeladen weil der "Download Hebel" ja so eingestellt ist dass es alle lieder immer herunt...

Regular

Hallo, Ich habe den "Herunterladen Hebel " grundsätzlich bei meinen "Songs" aktiviert. Also wenn ich ein neues Lied hinzufüge wird dieses automatisch auch heruntergeladen weil der "Download Hebel" j...

SergioDavid

Roadie

11313 Views

1 replies

0 likes

  • 11313 Views
  • 1 replies
  • 0 likes