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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851892 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851892 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17623 Views
  • 3 replies
  • 0 likes
  • 17623 Views
  • 3 replies
  • 0 likes

Shuffle/Loop replaced with Like/Dislike

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to loop just so i can loop the songs elsewhere. Can any...

  • Casual Listener
  • I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to l...
  • 265 Views
  • 0 replies
  • 2 likes
  • 265 Views
  • 0 replies
  • 2 likes

PIERDO TODAS MIS DESCARGAS Y SE CIERRA MI SESIÓN INESPERADAMENTE.

Tengo una cuenta PREMIUM descargo 800 canciones en la memoria externa (explandible) de mi celular, y ocupa aprox. 10Gb que es.menos de las 3/4 partes del total de la memoria expandible, y al pasar uno o dos dias escuchando por bluetooth en el auto en...

  • Visitor
  • Tengo una cuenta PREMIUM descargo 800 canciones en la memoria externa (explandible) de mi celular, y ocupa aprox. 10Gb que es.menos de las 3/4 partes del total de la memoria expandible, y al pasar un...
  • blackcatone
  • Newbie
  • 11156 Views
  • 10 replies
  • 11 likes
  • 11156 Views
  • 10 replies
  • 11 likes

Solved!! Spotify keeps automatically switching downloads to internal storage

I have a Samsung phone with about 8gb of internal storage and a 64gb external sd card. Naturally I would want to store my Spotify downloads om my external sd card. This seems to work fine for a while, but shortly after Spotify automatically switches ...

  • Regular
  • I have a Samsung phone with about 8gb of internal storage and a 64gb external sd card. Naturally I would want to store my Spotify downloads om my external sd card. This seems to work fine for a while...
  • mtubillybob
  • Casual Listener
  • 27464 Views
  • 59 replies
  • 40 likes
  • 27464 Views
  • 59 replies
  • 40 likes

spotify works on mobile data connection,but doesnt on wifi connection

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the mobile data connection, it did login. why is this h...

  • Newbie
  • i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Unable to play videos at all

Unable to play videos at all even after changing country and/or using a VPN

  • Newbie
  • Unable to play videos at all even after changing country and/or using a VPN
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Useless download

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else

  • Newbie
  • My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else 
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Spotify deleting downloaded music

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had deleted everything before loading the SD card into my S9+...

  • Newbie
  • Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had delete...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Removed the ability to shuffle play all playlist in a folder?

In the new update for the Android app, it seems they removed the option to play all playlist in a folder, is that true? I used it all the time because I follow a lot of playlist and to be able to listen to them all in shuffle mode where fantastic... ...

  • Casual Listener
  • In the new update for the Android app, it seems they removed the option to play all playlist in a folder, is that true? I used it all the time because I follow a lot of playlist and to be able to lis...
  • daxl70
  • Casual Listener
  • 29314 Views
  • 283 replies
  • 150 likes
  • 29314 Views
  • 283 replies
  • 150 likes

Tu configuración actual está establecida en modo offline

No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.

  • Newbie
  • No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.
  • 1962 Views
  • 0 replies
  • 6 likes
  • 1962 Views
  • 0 replies
  • 6 likes

Playlist name

After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I liked It better when the Name of the Playlist was J...

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  • Newbie
  • After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I ...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Superuser Contribution Have to log out everytime.

I'm pretty new to spotify. The app downloaded to my phone fine (Samsung s6), songs downloan np, but when I close the app, it just keeps running in the background unless I physically logout of it. Then I have to log in everytime I open the app..Huh? T...

  • Newbie
  • I'm pretty new to spotify. The app downloaded to my phone fine (Samsung s6), songs downloan np, but when I close the app, it just keeps running in the background unless I physically logout of it. The...
  • SergioDavid
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

I can download my songs but a few days later i have to download it again. It happens not just one time. It's more than two times in a month.

  • Newbie
  • I can download my songs but a few days later i have to download it again. It happens not just one time. It's more than two times in a month.
  • SergioDavid
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, something went wrong - Android

I get this message when I access Home or Radio. I've unistall this app. I've factory reset in my phone... Nothing worked.But, the rest works. Android 8.1

  • Newbie
  • I get this message when I access Home or Radio.   I've unistall this app.  I've factory reset in my phone...   Nothing worked. But, the rest works.  Android 8.1  
  • SergioDavid
  • Roadie
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Songs play Randomly on S8

Hey! I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all devices again. Does anyone else have this problem? Can you help...

  • Casual Listener
  • Hey!   I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all dev...
  • mfcodonoso
  • Newbie
  • 235 Views
  • 2 replies
  • 2 likes
  • 235 Views
  • 2 replies
  • 2 likes

Music changed and stop playing through my device.

I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a less-than-appropriate rap song that anyone could have ...

  • Newbie
  • I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a les...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Saving to SD card formatted as internal storage impossible?

hi, being a premium user Id like to use Spoitfy offline on my smartphone.Problem: with limited internal storage (Google Apps cannot be deleted) I HAD to format my SD card as internal storage.By doing so I cant use my SD card as Spotify storage. WHY?C...

  • Music Fan
  • hi,   being a premium user Id like to use Spoitfy offline on my smartphone. Problem: with limited internal storage (Google Apps cannot be deleted) I HAD to format my SD card as internal s...
  • fedenrico
  • Music Fan
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes when I turn of the screen

Hello everybody, since the last update Spotify seems to crash when I turn of the screen: The music stops approximately 30 seconds after I turn of the screen. Then, after I turn it back on the app restarts. This is independent from the screen lock. Wh...

  • Regular
  • Hello everybody,   since the last update Spotify seems to crash when I turn of the screen: The music stops approximately 30 seconds after I turn of the screen. Then, after I turn it back on th...
  • GMelanie
  • Newbie
  • 20541 Views
  • 16 replies
  • 2 likes
  • 20541 Views
  • 16 replies
  • 2 likes

Solved!! Google Assistant / ok google still not working

On Android 7, Moto g5 plus, voice search on Google assistant opens Spotify but won't directly play anything. This seems to be a common problem that isn't being addressed by Spotify, when will it be fixed? Im a Spotify premium subscriber. It makes voi...

  • Regular
  • On Android 7, Moto g5 plus, voice search on Google assistant opens Spotify but won't directly play anything. This seems to be a common problem that isn't being addressed by Spotify, when will it be f...
  • fedezari
  • Casual Listener
  • 37603 Views
  • 15 replies
  • 1 likes
  • 37603 Views
  • 15 replies
  • 1 likes

Application opens randomly on samsung s9

I am considering getting premium, but sometimes when I unlock my phone I am greeted by spotify. I didn't open it, but it is there. I use multiple bluetooth devices that I may connect randomly, one is a motorcycle headset and another is a smartwatch t...

  • Newbie
  • I am considering getting premium, but sometimes when I unlock my phone I am greeted by spotify.  I didn't open it, but it is there.  I use multiple bluetooth devices that I may connect rand...
  • 265 Views
  • 0 replies
  • 1 likes
  • 265 Views
  • 0 replies
  • 1 likes