Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Visual Overlay Bug Note 8

Solved!

Visual Overlay Bug Note 8

 1.PNG2.PNG

 

Plan

Premium

Country

 US

Device

Note 8

Operating System

Android Oreo 8.0.0

Samsung Experience 9.0

Kernel 4.4.78-13949550

 

My Question or Issue

I am getting this strange issue sometimes when i relaunch the app after it has been running in the background it has the previous textual content stuck to the screen but is dysfunctional. It doesn't actually break anything, but sometimes it does prevent me from seeing something. I am generally able to fix the issue by closing out and reopenning the app. Sometimes a reboot is necessary. I am not able to consistently reproduce the issue, but it does happen quite often, although, not as much recently. Right now it happens about once every other day or everyday that i am using it for extended periods of time. 

 

Reply

Accepted Solutions
Marked as solution

Hey @Gbfaraci,

 

Welcome to the community!

 

To fix this, could you try giving the app a reinstall? This'll give the app a refresh and hopefully stop this from happening. 

 

Let us know how it goes, 

/T

 

 

View solution in original post

3 Replies
Marked as solution

Hey @Gbfaraci,

 

Welcome to the community!

 

To fix this, could you try giving the app a reinstall? This'll give the app a refresh and hopefully stop this from happening. 

 

Let us know how it goes, 

/T

 

 

Thanks! This was driving me nuts!

Hey there @Gbfaraci,

 

Thanks for keeping us in the loop 🙂

 

Glad to hear that everything is working as it should once more!

 

Have a lovely day

/K

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

Suggested posts