Stuck in offline on galaxy s7

[Katalepsis]

Plan

Premium

Country

Ireland 

Device

Galaxy s7

Operating System

Android 7.0

My Question or Issue

 Since this morning I have been unable to get spotify out of offline mode. I have checked that the option is disabled in settings and I have logged out then changed my password via the website before logging back in. Neither has worked

[Jose_M · Accepted solution]

Hi @Katalepsis!

Many people are having this issue, the good thing is, I'm here to help.

I recommend trying a quick clean reinstall of the app. Just follow these steps.

This post may also be interesting for you. I hope this helps. Make sure to ask any other questions and reply if that doesn't work.

Cheers, Jose 🙂

[Katalepsis]

1. I uninstalled the app and changed my password online and that seemed to work when I reinstalled it.

[Jose_M]

I'm glad it worked! Let me know if there's any other issue, I'll be here to help.

Have a nice day 🙂

[ArthurDigbyS]

Try doing a force stop on the spotify app. It worked for me on an S8 having the same problem