Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118758 Views

27 replies

4 likes

  • 118758 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239520 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239520 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600381 Views

79 replies

3 likes

  • 600381 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492876 Views

581 replies

42 likes

Account
Free
  • 492876 Views
  • 581 replies
  • 42 likes

Solved!! Spotify has a mind of its own!

PlanPremiumCountry CANADADeviceSAMSUNG S7Operating SystemLATEST ANDROID My Question or Issue It keeps changing songs to next in que, or to a randomly new playlist not related to the type of music I listen to. All while in my pocket. Tried to logout o...

Casual Listener

  Plan Premium Country  CANADA Device SAMSUNG S7 Operating System LATEST ANDROID   My Question or Issue  It keeps changing songs to next in que, or to a randomly new pl...

Matt7991

Casual Listener

2894 Views

2 replies

0 likes

  • 2894 Views
  • 2 replies
  • 0 likes

Some Favorite songs wont save

I use an Android system version 7.1.1 with the updated Spotify app. So on my computer i save like a ton of songs just to my favorites playlist to shuffle, and they appear on my phone as well. However, on my phone, when i go to click on favorite songs...

Casual Listener

I use an Android system version 7.1.1 with the updated Spotify app.   So on my computer i save like a ton of songs just to my favorites playlist to shuffle, and they appear on my phone as well...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify goes offline whenever I switch to another app and come back

PlanPremiumCountryUSA DeviceSamsung Note 8Operating SystemAndroid Oreo My Question or Issue Whenever I switch away from the Spotify app to another app (say messanger) and then return to Spotify, it will have switched to offline mode despite me still ...

Casual Listener

Plan Premium Country USA   Device Samsung Note 8 Operating System Android Oreo   My Question or Issue   Whenever I switch away from the Spotify app to another app (say...

skotta

Newbie

1171 Views

3 replies

0 likes

  • 1171 Views
  • 3 replies
  • 0 likes

Spotify turns itself off when it feels like it.

PlanPremiumCountry SwedenSamsung galaxy 8+Operating SystemAndroid 8.0 My Question or Issue Spotify will play a couple of songs, then it stops playing, it dissapears from the dragdown menu and never returns. When i open the list of active apps spotify...

Casual Listener

  Plan Premium Country  Sweden Samsung galaxy 8+ Operating System Android 8.0   My Question or Issue  Spotify will play a couple of songs, then it stops playing, it diss...

KAIKHATU

Casual Listener

2289 Views

3 replies

1 likes

  • 2289 Views
  • 3 replies
  • 1 likes

Daily mix

PlanPremiumCountryItaly DeviceMoto g 4gMy Question or Issue Since about 10 days when i try to open my Daily mix 1 there's an error. Just with number 1, oter 5 mixes work perfectly. Which is the problem? How can i fix ft?

Newbie

  Plan Premium Country Italy  Device Moto g 4g My Question or Issue  Since about 10 days when i try to open my Daily mix 1 there's an error. Just with number 1, oter 5 mixes wo...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Some local files aren't syncing

PlanPremiumCountry USADeviceMoto Z2 ForceOperating SystemAndroid Oreo My Question or Issue Sometime around 2015 Spotify had a lot of problems syncing local files. I almost left the platform/cancelled Premium then, but the team seemed to fix the probl...

Visitor

  Plan Premium Country  USA Device Moto Z2 Force Operating System Android Oreo   My Question or Issue  Sometime around 2015 Spotify had a lot of problems syncing l...

681 Views

0 replies

2 likes

  • 681 Views
  • 0 replies
  • 2 likes

Spotify keeps stopping my music and starts playing something else.

To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a random song that isn't on my playlist or song list. It starts p...

Casual Listener

  To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a rand...

Cmiller9

Casual Listener

1904 Views

1 replies

2 likes

  • 1904 Views
  • 1 replies
  • 2 likes

Superuser Contribution Unusable - playback has a mind of it own, will pause and skip over and over, even when app is closed

I am paying for premium, recently upgraded the the samsung note 8. Spotify has become unusable and is ruining my life. I have tried everything on the community boards and it actually feels like its getting worse. Spotify will 'assume control' of my w...

Regular

I am paying for premium, recently upgraded the the samsung note 8. Spotify has become unusable and is ruining my life. I have tried everything on the community boards and it actually feels like its g...

giddingsbaldwin

Regular

2520 Views

12 replies

2 likes

  • 2520 Views
  • 12 replies
  • 2 likes

Unable to browse with full internet connection

PlanFamily PremiumCountry EnglandSamsung galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a full internet connection on my phone but every time I go to browse I get the same message come up. I've tried logg...

Casual Listener

Plan Family Premium Country  England Samsung galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have a full internet connection ...

coolcaleb12134

Regular

1677 Views

3 replies

0 likes

  • 1677 Views
  • 3 replies
  • 0 likes

Playback keeps stopping

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happening for several days and not sure what the cause is. I'm connected to my soundbar via b...

Casual Listener

Plan Premium Country  US Device Note 8 Operating System Android version 8   My Question or Issue  When listening to a song, the playback will randomly stop. It's been happeni...

NatMat283

Casual Listener

71945 Views

13 replies

50 likes

Troubleshooting
  • 71945 Views
  • 13 replies
  • 50 likes

Undonwload music

None of the below information is PlanPremium familyCountry ItalyDeviceHuawei P10 liteOperating SystemAndroid 8.0.0 My Question or Issue My music keeps undownloading for no aparent reson. I discovered I had 3 devices and I removed one. But i always on...

Casual Listener

None of the below information is  Plan Premium family Country  Italy Device Huawei P10 lite Operating System Android 8.0.0   My Question or Issue  My music keeps undown...

1008 Views

0 replies

0 likes

  • 1008 Views
  • 0 replies
  • 0 likes

SD storage not available

PlanPremiumCountryBelgium DeviceMoto G5Operating SystemAndroid Nougat My Question or Issue Hi. My Spotify app crashed the other day, and then started to download all of the music I had downloaded onto my internal storage. Before it was all stored on ...

Casual Listener

  Plan Premium Country Belgium   Device Moto G5 Operating System Android Nougat   My Question or Issue  Hi. My Spotify app crashed the other day, and then started to d...

oscar_V

Casual Listener

5348 Views

5 replies

1 likes

  • 5348 Views
  • 5 replies
  • 1 likes

Just started getting problems on my kindle Fire HD using spotify android app. Usually have no proble

PlanFree/PremiumCountry UKDeviceKindle Fire HDOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust recently when I power of the kindle I cant connect to spotify next time I power up. The spotfy logo appears in the apps but...

Newbie

Plan Free/Premium Country  UK Device Kindle Fire HD Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just recently when I power of the kindle I...

974 Views

0 replies

0 likes

  • 974 Views
  • 0 replies
  • 0 likes

Spotify Stops Working For No Reason

PlanPremiumCountry Turkey DeviceAsus Zenfone 2 Operating SystemAndroid 5.0 My Question or Issue Spotify app stops working suddenly after using for 15 seconds. It crashes and gives an error "Unfortunately, Spotify has stopped." I reinstalled the app t...

Regular

  Plan Premium Country  Turkey  Device Asus Zenfone 2  Operating System Android 5.0   My Question or Issue  Spotify app stops working suddenly after using for...

Kleeia

Regular

1653 Views

4 replies

0 likes

  • 1653 Views
  • 4 replies
  • 0 likes

Am I missing something?

Can I put Spotify on my SD card? My phone's internal memory is atrocious. It uses up the majority of it at 11GB. I don't want to know how to put the songs on it, I can do that. I want to put the app on it.

Regular

Can I put Spotify on my SD card? My phone's internal memory is atrocious. It uses up the majority of it at 11GB. I don't want to know how to put the songs on it, I can do that. I want to put the app ...

1053 Views

0 replies

0 likes

  • 1053 Views
  • 0 replies
  • 0 likes

Spotify starts and stops playing randomly when screen is off

Premium subscriber in the US DeviceGalaxy S7Operating SystemAndroid 7.0 Spotify version 8.4.70.666 My Question or Issue Recently Spotify started an obnoxious behavior where it will erratically pause music while I am listening with the screen off (wit...

Newbie

  Premium subscriber in the US   Device Galaxy S7 Operating System Android 7.0   Spotify version 8.4.70.666   My Question or Issue  Recently Spotify started an obn...

Patdmbro

Newbie

1541 Views

1 replies

0 likes

  • 1541 Views
  • 1 replies
  • 0 likes

conected device keeps saying i'm listening on it and frezzes the app on my phone

PlanFreeCountry CanadaDeviceSony Z3Operating SystemAndroid My Question or IssueYesterday this started.I was fumbling my phone and I hit the thing to listen on my shield tablet.I just fixed it, and put it back to my phone.But now the app is broken, it...

Casual Listener

Plan Free Country  Canada Device Sony Z3 Operating System Android   My Question or Issue Yesterday this started. I was fumbling my phone and I hit the thing to listen on my shiel...

l337g0g0

Casual Listener

1517 Views

1 replies

0 likes

  • 1517 Views
  • 1 replies
  • 0 likes

Cant download using data

Using xperia xa ultra. I already turned on download using cellular. Allowed app permisions amd storage permissions. Tried internal storage and sd storage. Still not workingPlanPremiumCountry Philippines DeviceXperia Xa UltraOperating SystemAndroid 7....

Newbie

Using xperia xa ultra. I already turned on download using cellular. Allowed app permisions amd storage permissions. Tried internal storage and sd storage. Still not working Plan Premium Country &...

799 Views

0 replies

0 likes

  • 799 Views
  • 0 replies
  • 0 likes

How do I stop random from songs playing on my playlist?

I have Spotify on my Android and random songs start playing on my playlist I've seen other post for help but they haven't helped many of the said turn off auto play and that didn't help another one said I needed more than 12 songs in the playlist whi...

Casual Listener

I have Spotify on my Android and random songs start playing on my playlist I've seen other post for help but they haven't helped many of the said turn off auto play and that didn't help another one s...

Loxer

Community Legend

3411 Views

3 replies

1 likes

  • 3411 Views
  • 3 replies
  • 1 likes

Incompatibilidad Spotify con dispositivo Pioneer XN-P02-S

PlanPremiumCountry EspañaDevicePioneer XN-P02-SOperating SystemAndroid My Question or Issue Me parece lamentable que Spotify haya dejado de dar soporte a este tipo de dispositivos. Tras haber hablado con Spotify me instaron a que hablara con Pioneer ...

Casual Listener

  Plan Premium Country  España Device Pioneer XN-P02-S Operating System Android   My Question or Issue   Me parece lamentable que Spotify haya dejado de dar soporte a ...

716 Views

0 replies

0 likes

  • 716 Views
  • 0 replies
  • 0 likes