Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195446 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536986 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
441634 Views
565 replies
37 likes
DeviceMacbook Pro with MacOS 10.13 / Samsung Galaxy S7 with Android Oreo I connect my phone to my bluetooth speakers and while at home I play music through there, so I don't have to listen to all my computer sounds through the speakers. The problem i...
Device Macbook Pro with MacOS 10.13 / Samsung Galaxy S7 with Android Oreo I connect my phone to my bluetooth speakers and while at home I play music through there, so I don't have...
Newbie
3052 Views
4 replies
3 likes
PlanPremiumCountryIsrael DeviceMeizu m2noteOperating SystemAndroid 5.1Spotify App Version 8.4.70.666Instagram App Version 63.0.0.17.94 My Question or Issue I don't have the option to share songs on Instagram Story. The only option I have related to I...
Plan Premium Country Israel Device Meizu m2note Operating System Android 5.1 Spotify App Version 8.4.70.666 Instagram App Version 63.0.0.17.94 My Question or Issue ...
Spotify Legend
622 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsungOperating SystemAndroid OreoMy Question or Issueeven though i dont have facebook activated in spotifiy....(i dont want that glofied toilet any where near my devices)i went ahead and blocked:*.facebook.comand my logs ex...
Plan Premium Country Device Samsung Operating System Android Oreo My Question or Issue even though i dont have facebook activated in spotifiy.... (i dont want that glofied toi...
498 Views
0 replies
2 likes
PlanPremiumCountry FranceDeviceGalaxy S8Operating SystemAndroid Oreo 8.0.0 My Question or Issue Bonjour,Les informations n'apparaissent sur mon autoradio en bluetooth alors qu'avec l'application de base Samsung oui. Merci de bien vouloir m'aider
Plan Premium Country France Device Galaxy S8 Operating System Android Oreo 8.0.0 My Question or Issue Bonjour, Les informations n'apparaissent sur mon autoradio en ...
271 Views
0 replies
0 likes
PlanPremiumDeviceSamsung S8Operating SystemAndroid Oreo I am tired of all the bugs on the last version of the app. The customer service is useless. Where can I find previous versions of the app? I remember that 3 months ago the app was working perfec...
Plan Premium Device Samsung S8 Operating System Android Oreo I am tired of all the bugs on the last version of the app. The customer service is useless. Where can I find previous v...
474 Views
0 replies
0 likes
I recently switched from an Iphone 5s to the Samsung Galaxy S9. One thing I noticed different on Android regarding Spotify is that there is no option to Like/Dislike on the Lock screen when I'm listening to a Radio. It seems inconvenient to always ha...
I recently switched from an Iphone 5s to the Samsung Galaxy S9. One thing I noticed different on Android regarding Spotify is that there is no option to Like/Dislike on the Lock screen w...
Composer
675 Views
1 replies
2 likes
PlanPremiumDeviceGoogle PixelOperating SystemAndroid 9.1 My Question or Issue My Heavy Rotation section is full of artists I've hardly listened to--often I've hardly clicked on them and I haven't listened to a full album by them. The only similarity ...
Plan Premium Device Google Pixel Operating System Android 9.1 My Question or Issue My Heavy Rotation section is full of artists I've hardly listened to--often I've hardly clicked...
401 Views
0 replies
0 likes
PlanPremiumCountry FranceDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or Issue i have a problem since i get the spotify premium.. when i heard music, even when i am connected to internet (wifi or 4G+) the app tell me that ther...
Plan Premium Country France Device Samsung Galaxy S7 Edge Operating System Android Oreo My Question or Issue i have a problem since i get the spotify premium.. when ...
Composer
416 Views
1 replies
2 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueMy spotify is randomly pausing or skipping tothe next song. I have tried different headphones (as per suggestions) and also formatted my SD card to the phone...
Plan Premium Country Australia Device Samsung Galaxy 9 Operating System Android My Question or Issue My spotify is randomly pausing or skipping tothe next song. I have tried ...
Composer
556 Views
1 replies
1 likes
PlanPremiumCountry BrazilDevice Some androids (i tested in some frinds' phones)Operating SystemAndroid 7 and 8 My Question or Issue
Plan Premium Country Brazil Device Some androids (i tested in some frinds' phones) Operating System Android 7 and 8 My Question or Issue
264 Views
0 replies
0 likes
Hey Peeps, I've ran into an issue with my Android Spotify app when I switched over to my new Honor Play device. The app's home tab is not loading, giving an EM: Sorry, something went wrong. That didn't work. Please have another go. I've tried in Full...
Hey Peeps, I've ran into an issue with my Android Spotify app when I switched over to my new Honor Play device. The app's home tab is not loading, giving an EM: Sorry, something went wrong. ...
Composer
399 Views
1 replies
0 likes
PlanPremiumCountryItaly DeviceSamsung 7 EdgeOperating SystemAndroid Oreo My Question or Issue I can't see image in browser section.Spoiler (Highlight to read) I tried to delete cache and data.Reinstall application.Refactory settings of smartphone. Bu...
Plan Premium Country Italy Device Samsung 7 Edge Operating System Android Oreo My Question or Issue I can't see image in browser section. I tried to d...
Casual Listener
562 Views
2 replies
0 likes
So if I want to create a playlist like "90's Dance Hits" and there is already a listener created playlist with the same name how does that work? I'm not seeing duplicate names in playlists searches but I can't imagine people's choices in namig playli...
So if I want to create a playlist like "90's Dance Hits" and there is already a listener created playlist with the same name how does that work? I'm not seeing duplicate names in playlists searches b...
Composer
1685 Views
1 replies
0 likes
DeviceSamsung Galaxy S5Operating SystemAndroid 6.0 Marshmallow My Question or IssueSo now that spotify has made it so clearing the cache dosen't remove songs, how do you delete all your downloaded songs and podcasts?
Device Samsung Galaxy S5 Operating System Android 6.0 Marshmallow My Question or Issue So now that spotify has made it so clearing the cache dosen't remove songs, how do you delete all y...
Casual Listener
7049 Views
4 replies
0 likes
PlanPremiumCountryNorway DeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue When opening a playlist, 25% of the time it takes several minutes to load. Also starting a song takes some time, Sometimes I get irritated and keep pre...
Plan Premium Country Norway Device Samsung Galaxy S8 Operating System Android 8.0.0 My Question or Issue When opening a playlist, 25% of the time it takes several minut...
Casual Listener
2697 Views
4 replies
0 likes
Does anyone have any tips as far as navigating Spotify via Google Assistant (Voice Commands), particularly loading playlists. Some playlist have long names and I don't always remember the names. There also doesn't seem to be a way to load next saved ...
Does anyone have any tips as far as navigating Spotify via Google Assistant (Voice Commands), particularly loading playlists. Some playlist have long names and I don't always remember the names. Ther...
Regular
3865 Views
2 replies
0 likes
PlanPremiumCountryNetherlandsDeviceHuawei P20 ProOperating SystemEMUI Android 8.1.0My Question or IssueWhenever I fully close and restart my Spotify app, my settings reset to shuffle and infinite repeat. I want to permanently disable these somehow, s...
Plan Premium Country Netherlands Device Huawei P20 Pro Operating System EMUI Android 8.1.0 My Question or Issue Whenever I fully close and restart my Spotify app, my settings reset to shuffl...
Spotify Star
607 Views
1 replies
1 likes
Plan: PremiumCountry: United States DeviceAmazon Fire HD 8 (6th Generation)Operating SystemFire OS 5 (Android Derived) My Question or Issue According to my settings, downloads take up 7.0 MB of my memory, but I currently have no downloaded songs thou...
Plan: Premium Country: United States Device Amazon Fire HD 8 (6th Generation) Operating System Fire OS 5 (Android Derived) My Question or Issue According to my se...
Spotify Legend
6165 Views
1 replies
0 likes
Listened to my playlists a few hours ago, four maybe, get of work and I'm asked to logg in to spotify again. Sure. It loggs me out instantly. Try again. Same. Find a topic to reset my password. Do so, I can log in but all my playlists are now gone. P...
Listened to my playlists a few hours ago, four maybe, get of work and I'm asked to logg in to spotify again. Sure. It loggs me out instantly. Try again. Same. Find a topic to reset my password. Do so...
Spotify Star
561 Views
1 replies
0 likes
This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out and log in and re-installed the app. What should I do?!?!?
This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out an...
Spotify Legend
415 Views
1 replies
0 likes
