Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally because I can't edit it. But I can't see it or edi...
I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally...
535 Views
0 replies
0 likes
Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and open the song again it goes regular. Thanks from advance,...
Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and...
Community Legend
650 Views
1 replies
0 likes
PlanPremiumCountry-DeviceOneplus OneOperating SystemLineage 15.1 (Android Oreo)My Question or Issue I was wondering, why are a lot of my Local Files not showing their thumbnails on my phone while it looks just fine on my PC? Out of all my songs, only...
Plan Premium Country - Device Oneplus One Operating System Lineage 15.1 (Android Oreo) My Question or Issue I was wondering, why are a lot of my Local Files not showing their thum...
Casual Listener
1712 Views
2 replies
0 likes
PlanPremiumCountry FranceDeviceLenovo Moto G4/Honor 5C/Lenovo Moto E4Operating SystemAndroid 7.0 My Question or IssueHi, I'm having troubles with using dowloaded musics on Spotify Android. I use my account on 3 devices on which I download musics on t...
Plan Premium Country France Device Lenovo Moto G4/Honor 5C/Lenovo Moto E4 Operating System Android 7.0 My Question or Issue Hi, I'm having troubles with using dowloaded musics ...
Spotify Star
3444 Views
10 replies
0 likes
PlanPremiumCountry UKDeviceSamsung S7Operating System Android 8.0.0Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 for a while now and have had a variety of problems...1) The classic issue of once pausing a song on the lo...
Plan Premium Country UK Device Samsung S7 Operating System Android 8.0.0 Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 for...
Roadie
832 Views
1 replies
1 likes
PlanPremiumCountry USADeviceNote 8Operating SystemOreo (8.0.0)Spotify App Version8.4.66.733 armV7 My Question or Issue I will encounter some kind of bug that will pop up when the app goes inactive for a while. I'll start the app, listen to something ...
Plan Premium Country USA Device Note 8 Operating System Oreo (8.0.0) Spotify App Version 8.4.66.733 armV7 My Question or Issue I will encounter some kind of bug tha...
Newbie
3082 Views
5 replies
4 likes
PlanPremiumCountry AustraliaDevicePixelOperating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update while I was connected to wifi). I had been in offline mode. I now cannot login via Facebook ...
Plan Premium Country Australia Device Pixel Operating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update ...
Community Legend
1812 Views
1 replies
0 likes
PlanPremiumCountry Germany DeviceSamsung Galaxy A5Operating SystemAndroid 8.0.0 My Question or IssueI downloaded music onto my spotify account on my desktop and now im not able to listen to these songs on my smartphone. Is there a way to do this ? I ...
Plan Premium Country Germany Device Samsung Galaxy A5 Operating System Android 8.0.0 My Question or Issue I downloaded music onto my spotify account on my desktop and now im...
Casual Listener
789 Views
6 replies
0 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8.0.0My Question or IssueWhat does the button do?It appears when you download Spotify but I cannot find any information about it?
Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8.0.0 My Question or Issue What does the button do? It appears when you download Spotify but I cannot fin...
Spotify Star
704 Views
1 replies
0 likes
hiI can't seem to download the songsWhen i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?Im actually french; here's the message in french (original)"Allez dans ...
hi I can't seem to download the songs When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings? Im actually fr...
Casual Listener
586 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S7My Question or IssueAll of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after many restarts and uninstalls, its so laggy and unresponsive that there is n...
Plan Premium Country United States Device Galaxy S7 My Question or Issue All of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after ma...
Roadie
669 Views
1 replies
0 likes
It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless you have powerful headphones that have an independ...
It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless...
Spotify Star
2273 Views
1 replies
5 likes
PlanPremiumCountry BrazilDeviceSM J500MOperating SystemAndroid 6.0.1Version Latest My Question or Issue My spotify options doesn't show the SD card storage anymore. I tried to rollback some versions, but didn't worked (i may try a bigger rollback if ...
Plan Premium Country Brazil Device SM J500M Operating System Android 6.0.1 Version Latest My Question or Issue My spotify options doesn't show the SD card stora...
Community Legend
568 Views
1 replies
0 likes
Hey, I have two devices I want to group together:-Home Audio Receiver with Spotify connect built in-Portable speaker with chromecast audio connected to it I have them both available in the Spotify app, but since the receiver doesn't have chromecast I...
Hey, I have two devices I want to group together: -Home Audio Receiver with Spotify connect built in -Portable speaker with chromecast audio connected to it I have them both avail...
Roadie
1257 Views
1 replies
0 likes
I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles promotion for 4 months free Deezer and the email they sent me c...
I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles pr...
Spotify Star
708 Views
1 replies
0 likes
PlanPremiumCountry ItalyDeviceXiaomi Redmi Note 4Operating SystemAndroid 6.0.1 My Question or Issue So, very often when i listen to music (both online and offline mode) whenever i set my phone on standby instead of showing the classic spotify screen ...
Plan Premium Country Italy Device Xiaomi Redmi Note 4 Operating System Android 6.0.1 My Question or Issue So, very often when i listen to music (both online and o...
Casual Listener
1452 Views
5 replies
0 likes
PlanPremiumCountry PolandDeviceHuwawei Mat pro 10 dual simOperating SystemAndroid 8.0.0 EMUIMy Question or Issue
Plan Premium Country Poland Device Huwawei Mat pro 10 dual sim Operating System Android 8.0.0 EMUI My Question or Issue
Roadie
400 Views
1 replies
0 likes
In the last few weeks my account has started throwing playback errors at me out of the blue. It started when I noticed on the desktop client (windows 10 and on 2 different machines) that a couple of artists music would not play for me anymore, despit...
In the last few weeks my account has started throwing playback errors at me out of the blue. It started when I noticed on the desktop client (windows 10 and on 2 different machines) that a couple of ...
Not applicable
888 Views
6 replies
0 likes
It's really annoying, that the user has to switch to the offline mode, if no WIFI is available. Most Apps I know are able to be more smart and chck if you have WIFI or mobile internet. It would be much better, if spotify knows three modes:* Offline* ...
It's really annoying, that the user has to switch to the offline mode, if no WIFI is available. Most Apps I know are able to be more smart and chck if you have WIFI or mobile internet. It wo...
Roadie
563 Views
2 replies
0 likes
If I open Spotify, it's always in offline mode. I#ve to switch of the offline mode manually each time. Please fix this: spotify shall stay in the last mode, not start always in the offline modeBut it shall be able to updating the song, if WLAN is ava...
If I open Spotify, it's always in offline mode. I#ve to switch of the offline mode manually each time. Please fix this: spotify shall stay in the last mode, not start always in the offline m...
Roadie
564 Views
2 replies
0 likes
