Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375731 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry The NetherlandsDevice( Samsung Galaxy 8 )Operating System( Android 8.0.0 ) My Question or IssueSince the recent update has the app a lot of bugs.For example: When out of the app, the bar with pauze and skip etc. can sometimes dissa...
Plan Premium Country The Netherlands Device ( Samsung Galaxy 8 ) Operating System ( Android 8.0.0 ) My Question or Issue Since the recent update has the app a lot of bugs. For...
Spotify Legend
2124 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceOneplus OneOperating SystemAndroid one My Question or Issue Hi, My question is where is the downloaded music stored in the filesystem, and can I access it without root?I want to put my downloaded music onto an sd card attac...
Plan Premium Country UK Device Oneplus One Operating System Android one My Question or Issue Hi, My question is where is the downloaded music stored in the files...
Casual Listener
3518 Views
2 replies
0 likes
PlanPremiumCountry U.S.DeviceGalaxy Note 9Operating SystemAndroid My Question or Issue Everytime I start music on my phone to play through my Sonos One speaker, Spotify loses connection with Sonos. After a very short time, when I open Spotify back on...
Plan Premium Country U.S. Device Galaxy Note 9 Operating System Android My Question or Issue Everytime I start music on my phone to play through my Sonos One speaker, Spo...
Spotify Legend
3197 Views
3 replies
2 likes
PlanPremiumCountry USADeviceSamsung Galaxy Note 8 (carrier is Sprint)Operating SystemAndroid Oreo 8.0.0 My Question or IssueI have been experiencing many issues with audio playback, Now Playing information, and the Spotify widget for Android for at l...
Plan Premium Country USA Device Samsung Galaxy Note 8 (carrier is Sprint) Operating System Android Oreo 8.0.0 My Question or Issue I have been experiencing many issues wi...
Community Legend
992 Views
1 replies
0 likes
Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like every 15-20 minutes. Haven't timed it but it seems completely...
Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like ev...
Community Legend
261 Views
1 replies
0 likes
PlanPremiumCountryUkDeviceOneplus 3TOperating SystemOreo My Question or Issue I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No internet connection available'. I have tried 4g, 3g, VPNs (different countries a...
Plan Premium Country Uk Device Oneplus 3T Operating System Oreo My Question or Issue I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No...
Spotify Legend
342 Views
1 replies
0 likes
PlanPremiumOperating SystemAndroid Kindle My Question or Issue Hi, I have premium for family. As well as myself there are four family members, all using Kindles. I want to be able to use spotify on both of my kindles, my 7 inch Amazon Fire and my Kin...
Plan Premium Operating System Android Kindle My Question or Issue Hi, I have premium for family. As well as myself there are four family members, all using Kindles. I want to be ab...
Spotify Legend
442 Views
1 replies
0 likes
Plan: PremiumCountry: BrasilDevice: Xiaomi Rednote 4XOperating System: Android 7.0 My Question or Issue: I'm having two major problems problems using Spotify in my new phone, first, I can't pass the music unlimitedly, it stops after a certain ammount...
Plan: Premium Country: Brasil Device: Xiaomi Rednote 4X Operating System: Android 7.0 My Question or Issue: I'm having two major problems problems using Spotify in my ...
Spotify Legend
602 Views
1 replies
0 likes
PlanPremiumCountrySlovakiaDeviceGalaxy 9Operating SystemAndroid OreoMy Question or IssueWhen I'm playing my playlist or songs, suddenly it stops and starts play song which I didn't play (totally different kind of music) and pop up info about new soun...
Plan Premium Country Slovakia Device Galaxy 9 Operating System Android Oreo My Question or Issue When I'm playing my playlist or songs, suddenly it stops and starts play song which I di...
Spotify Legend
1057 Views
3 replies
0 likes
PlanFreeCountryAmerica Device(Samsung Galaxy S7 edge) My Question or Issue Cannot get my btl to work.
Plan Free Country America Device (Samsung Galaxy S7 edge) My Question or Issue Cannot get my btl to work.
Spotify Legend
687 Views
3 replies
0 likes
PlanPremium Country Australian S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is major bugging out Tracks stop, notifications missing, unable to forward tracks Can you fire the intern?
Plan Premium Country Australian S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is major bugging out Track...
514 Views
0 replies
1 likes
When using my Samsung S3 watch rather than using the scroll wheel to change to the next song could you use it to fast forward or rewind with in that song? I don't see any way to use my watch to rewind or fast forward if someone knows how that works p...
When using my Samsung S3 watch rather than using the scroll wheel to change to the next song could you use it to fast forward or rewind with in that song? I don't see any way to u...
1825 Views
0 replies
3 likes
PlanPremiumCountryBrazilDeviceMoto X4Operating SystemAndroid 8.0 My Question or IssueAfter playing a song anywhere in the app, it quickly pauses and then resumes (the song will play for one second, then pause for less than a second, then resume playi...
Plan Premium Country Brazil Device Moto X4 Operating System Android 8.0 My Question or Issue After playing a song anywhere in the app, it quickly pauses and then resumes (the song wi...
475 Views
0 replies
0 likes
PlanPremiumCountry AUSDeviceOppoOperating SystemAndroid Windows 10 My Question or Issue This happens on both Windows and Andriod. Spotify loses the positions of podcasts which are generally over 20mins. This happens randomly and sparodicaly. I can't ...
Plan Premium Country AUS Device Oppo Operating System Android Windows 10 My Question or Issue This happens on both Windows and Andriod. Spotify loses the positions of p...
Casual Listener
2329 Views
2 replies
7 likes
PremiumAustraliaSamsung Galaxy 9Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing Tried all suggestions on community blog. Will happen when at home, out , using headset or stereo. Is a little an...
Premium Australia Samsung Galaxy 9 Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing Tried all suggestions on community blog. &nbs...
230 Views
0 replies
0 likes
Plan fsmilyFree/PremiumCountry Android8 Rca maven pro I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlist name and now I have no liked from radio list. When I like new stuff on radio it highli...
Plan fsmily Free/Premium Country Android8 Rca maven pro I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlis...
Roadie
780 Views
2 replies
0 likes
PlanPremiumCountry NetherlandsDeviceHTC one M10Operating SystemAndroid 8.0.0 My Question or Issue Normally when i use Spotify it will run on the background when i play music. I can see the small Spotify symbol in the top left corner of my screen and ...
Plan Premium Country Netherlands Device HTC one M10 Operating System Android 8.0.0 My Question or Issue Normally when i use Spotify it will run on the background when i p...
Composer
791 Views
1 replies
0 likes
PlanPremium (student)Country NetherlandsDeviceOnePlus 6Operating SystemAndroid Oreo My Question or Issue Spotify stops playing in the middle of a song no matter how I listen to it on my phone (headphones, speaker, etc). Sometimes I can tap on another...
Plan Premium (student) Country Netherlands Device OnePlus 6 Operating System Android Oreo My Question or Issue Spotify stops playing in the middle of a song no matte...
Composer
7872 Views
7 replies
9 likes
PlanPremiumCountryCzech Republic DeviceSony Xperia X Compact (F5321) (Build number 34.4.A.2.85)Operating SystemAndroid 8.0.0Spotify Version8.4.63.584 armV7 My Question or IssueI am having a problem to switch my storage to external SD card. Other apps...
Plan Premium Country Czech Republic Device Sony Xperia X Compact (F5321) (Build number 34.4.A.2.85) Operating System Android 8.0.0 Spotify Version 8.4.63.584 armV7 My Q...
Casual Listener
881 Views
2 replies
0 likes
PlanPremiumCountry BrasilDeviceMoto G5Operating SystemAndroid My Question or Issue O meu spotify não atualizou em questão do visual, e já desinstalei varias vezes
Plan Premium Country Brasil Device Moto G5 Operating System Android My Question or Issue O meu spotify não atualizou em questão do visual, e já desinstalei varias v...
Regular
3287 Views
8 replies
0 likes
