Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry AustraliaDevicePixelOperating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update while I was connected to wifi). I had been in offline mode. I now cannot login via Facebook ...
Plan Premium Country Australia Device Pixel Operating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update ...
Community Legend
1798 Views
1 replies
0 likes
PlanPremiumCountry Germany DeviceSamsung Galaxy A5Operating SystemAndroid 8.0.0 My Question or IssueI downloaded music onto my spotify account on my desktop and now im not able to listen to these songs on my smartphone. Is there a way to do this ? I ...
Plan Premium Country Germany Device Samsung Galaxy A5 Operating System Android 8.0.0 My Question or Issue I downloaded music onto my spotify account on my desktop and now im...
Casual Listener
775 Views
6 replies
0 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8.0.0My Question or IssueWhat does the button do?It appears when you download Spotify but I cannot find any information about it?
Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8.0.0 My Question or Issue What does the button do? It appears when you download Spotify but I cannot fin...
Spotify Star
695 Views
1 replies
0 likes
hiI can't seem to download the songsWhen i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?Im actually french; here's the message in french (original)"Allez dans ...
hi I can't seem to download the songs When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings? Im actually fr...
Casual Listener
578 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S7My Question or IssueAll of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after many restarts and uninstalls, its so laggy and unresponsive that there is n...
Plan Premium Country United States Device Galaxy S7 My Question or Issue All of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after ma...
Roadie
663 Views
1 replies
0 likes
It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless you have powerful headphones that have an independ...
It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless...
Spotify Star
2244 Views
1 replies
5 likes
PlanPremiumCountry BrazilDeviceSM J500MOperating SystemAndroid 6.0.1Version Latest My Question or Issue My spotify options doesn't show the SD card storage anymore. I tried to rollback some versions, but didn't worked (i may try a bigger rollback if ...
Plan Premium Country Brazil Device SM J500M Operating System Android 6.0.1 Version Latest My Question or Issue My spotify options doesn't show the SD card stora...
Community Legend
556 Views
1 replies
0 likes
Hey, I have two devices I want to group together:-Home Audio Receiver with Spotify connect built in-Portable speaker with chromecast audio connected to it I have them both available in the Spotify app, but since the receiver doesn't have chromecast I...
Hey, I have two devices I want to group together: -Home Audio Receiver with Spotify connect built in -Portable speaker with chromecast audio connected to it I have them both avail...
Roadie
1240 Views
1 replies
0 likes
I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles promotion for 4 months free Deezer and the email they sent me c...
I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles pr...
Spotify Star
684 Views
1 replies
0 likes
PlanPremiumCountry ItalyDeviceXiaomi Redmi Note 4Operating SystemAndroid 6.0.1 My Question or Issue So, very often when i listen to music (both online and offline mode) whenever i set my phone on standby instead of showing the classic spotify screen ...
Plan Premium Country Italy Device Xiaomi Redmi Note 4 Operating System Android 6.0.1 My Question or Issue So, very often when i listen to music (both online and o...
Casual Listener
1417 Views
5 replies
0 likes
PlanPremiumCountry PolandDeviceHuwawei Mat pro 10 dual simOperating SystemAndroid 8.0.0 EMUIMy Question or Issue
Plan Premium Country Poland Device Huwawei Mat pro 10 dual sim Operating System Android 8.0.0 EMUI My Question or Issue
Roadie
383 Views
1 replies
0 likes
In the last few weeks my account has started throwing playback errors at me out of the blue. It started when I noticed on the desktop client (windows 10 and on 2 different machines) that a couple of artists music would not play for me anymore, despit...
In the last few weeks my account has started throwing playback errors at me out of the blue. It started when I noticed on the desktop client (windows 10 and on 2 different machines) that a couple of ...
Not applicable
866 Views
6 replies
0 likes
It's really annoying, that the user has to switch to the offline mode, if no WIFI is available. Most Apps I know are able to be more smart and chck if you have WIFI or mobile internet. It would be much better, if spotify knows three modes:* Offline* ...
It's really annoying, that the user has to switch to the offline mode, if no WIFI is available. Most Apps I know are able to be more smart and chck if you have WIFI or mobile internet. It wo...
Roadie
553 Views
2 replies
0 likes
If I open Spotify, it's always in offline mode. I#ve to switch of the offline mode manually each time. Please fix this: spotify shall stay in the last mode, not start always in the offline modeBut it shall be able to updating the song, if WLAN is ava...
If I open Spotify, it's always in offline mode. I#ve to switch of the offline mode manually each time. Please fix this: spotify shall stay in the last mode, not start always in the offline m...
Roadie
547 Views
2 replies
0 likes
Always if I start Spotify it's in offline mode.Also no sonmgs is automatically updated. And there are often not available. If I switch off the offline mode of Spotify it starts to download all my songs. Fix this: Automatically updates the songs, if* ...
Always if I start Spotify it's in offline mode. Also no sonmgs is automatically updated. And there are often not available. If I switch off the offline mode of Spotify it starts to download all my s...
Roadie
467 Views
2 replies
0 likes
PlanPremiumCountry USDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue When I search for a song and select it from search it immediately starts a radio station based on that song, rather than the song itself. Is there a way to turn this...
Plan Premium Country US Device OnePlus5 Operating System Android Oreo My Question or Issue When I search for a song and select it from search it immediately starts a...
Community Legend
1747 Views
3 replies
1 likes
PlanPremiumCountry USADeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI just updated to the most recent version of Spotify this morning, and when I went to download my music to my SD card (the downloads just erase themselves from time t...
Plan Premium Country USA Device Moto E4 Plus Operating System Android My Question or Issue I just updated to the most recent version of Spotify this morning, and when I went to...
Regular
839 Views
2 replies
0 likes
Spotify premium family account, usa Samsung galaxy s7 android For the past month or two, the search function indicates that I am offline and cannot search, although my phone is connected either through wifi or 4g. This includes my home wifi network.
Spotify premium family account, usa Samsung galaxy s7 android For the past month or two, the search function indicates that I am offline and cannot search, although my phone is conn...
Spotify Star
832 Views
3 replies
0 likes
When you're listening to a song and want to go to it's radio, the same song should be in the middle of playing if you choose to play the radio, so you won't have to play it again to start the radio. PremiumCountry Israel
When you're listening to a song and want to go to it's radio, the same song should be in the middle of playing if you choose to play the radio, so you won't have to play it again to start the radio.&...
Casual Listener
1577 Views
2 replies
0 likes
PlanPremiumCountry UkDevice Samsung A3 2017Operating System Android Oreo My Question or IssueSpotify keeps switching my storage from external to internal and now can't seem to be able to switch storage back ... stupid ... Spotify stop flipping about ...
Plan Premium Country Uk Device Samsung A3 2017 Operating System Android Oreo My Question or Issue Spotify keeps switching my storage from external to i...
Spotify Star
16964 Views
5 replies
1 likes
