Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
377157 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry USADeviceSamsung Galaxy J3Operating SystemAndroid 7.1.1 My Question or Issue No matter what I do I can't get Spotify to even register that I have an SD card. I used to have all my songs downloaded on my SD card, but then it just st...
Plan Premium Country USA Device Samsung Galaxy J3 Operating System Android 7.1.1 My Question or Issue No matter what I do I can't get Spotify to even register that I have...
Casual Listener
1177 Views
3 replies
1 likes
Hey.I have Galaxy note 8.I've been using Spotify for about five months now. Lately my app began giving me problems. It's randomly changes songs in the middle, in within a playlist. It also changes to different playlists. It also plays music without m...
Hey. I have Galaxy note 8. I've been using Spotify for about five months now. Lately my app began giving me problems. It's randomly changes songs in the middle, in within a playlist. It also change...
Not applicable
103749 Views
5 replies
2 likes
PlanPremiumCountry BrazilDeviceGalaxy 7 EdgeOperating SystemAndroid My Question or Issue If you try to search song, only your local library is searched as if the application were in offline mode which is not the case. The Daily Mix playlists doesn't ...
Plan Premium Country Brazil Device Galaxy 7 Edge Operating System Android My Question or Issue If you try to search song, only your local library is searched as if the ap...
Spotify Star
712 Views
3 replies
0 likes
PlanPremiumCountry USDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Spotify stops playback after 10 minutes and no longer displays controls on the lock screen or shows an icon in the task bar. I am running version8.4.70.666 armV7
Plan Premium Country US Device Samsung Galaxy S8 Operating System Android My Question or Issue Spotify stops playback after 10 minutes and no longer displays controls on th...
Casual Listener
535 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 7 active Stuck in offline mode again. This hasn't happened in many years, unfortunately the issue is back and I dont know how to fix it
Plan Premium Country USA Device Samsung Galaxy 7 active Stuck in offline mode again. This hasn't happened in many years, unfortunately the issue is back and I dont know how to f...
Songwriter
489 Views
1 replies
0 likes
Dear community, Almost two weeks ago I have posted a thread with a similar issue before and despite bumping it up to the top, no reactions were given to my thread. Hopefully this time someone will take the time to help me resolve this issue. I pay fo...
Dear community, Almost two weeks ago I have posted a thread with a similar issue before and despite bumping it up to the top, no reactions were given to my thread. Hopefully this time someon...
Community Legend
1805 Views
1 replies
0 likes
PlanPremiumCountry USADeviceLGOperating SystemAndroid My Question or IssueOkay, so I've been using Spotify Premium for about two years now. And although I switched from iOS to Android about midway through, I still experienced these same exact issues ...
Plan Premium Country USA Device LG Operating System Android My Question or Issue Okay, so I've been using Spotify Premium for about two years now. And although I switched from ...
Music Fan
1734 Views
2 replies
0 likes
Have googled the problem to death, and nothing's helped. I have the local files on my playlist on my computer, and there they play just fine. I go onto my phone, flip the download switch, and nothing happens. I've tried toggling it on and off while b...
Have googled the problem to death, and nothing's helped. I have the local files on my playlist on my computer, and there they play just fine. I go onto my phone, flip the download switch, and nothing...
Composer
576 Views
3 replies
0 likes
PlanPremiumCountryGreece DeviceSamsung Galaxy 8 edgeOperating SystemAndroid My Question or Issue Is there a way to create all of your saved songs in your library into a sharable playlist?
Plan Premium Country Greece Device Samsung Galaxy 8 edge Operating System Android My Question or Issue Is there a way to create all of your saved songs in your library ...
Spotify Legend
338 Views
1 replies
0 likes
I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search millions of songs" even though I have a full internet connect...
I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search mi...
Spotify Legend
536 Views
1 replies
0 likes
PlanStudent PremiumCountry USADeviceSamsung Galaxy S8Operating SystemMost recent, not sure what it's called but I'm fully updated My Question or IssueI have 2 issues. The first is that the music keeps randomly pausing and I have to keep hitting play ...
Plan Student Premium Country USA Device Samsung Galaxy S8 Operating System Most recent, not sure what it's called but I'm fully updated My Question or Issue I have 2 issues. Th...
Spotify Legend
460 Views
1 replies
0 likes
PlanFreeCountry CanadaDeviceLG G4Operating SystemAndroid 6.0My Question or IssueHello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Android, the option "add to home screen" is no longer visible or is no longer availab...
Plan Free Country Canada Device LG G4 Operating System Android 6.0 My Question or Issue Hello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Androi...
Spotify Legend
4580 Views
1 replies
4 likes
PlanPremiumCountry The NetherlandsDevice( Samsung Galaxy 8 )Operating System( Android 8.0.0 ) My Question or IssueSince the recent update has the app a lot of bugs.For example: When out of the app, the bar with pauze and skip etc. can sometimes dissa...
Plan Premium Country The Netherlands Device ( Samsung Galaxy 8 ) Operating System ( Android 8.0.0 ) My Question or Issue Since the recent update has the app a lot of bugs. For...
Spotify Legend
2126 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceOneplus OneOperating SystemAndroid one My Question or Issue Hi, My question is where is the downloaded music stored in the filesystem, and can I access it without root?I want to put my downloaded music onto an sd card attac...
Plan Premium Country UK Device Oneplus One Operating System Android one My Question or Issue Hi, My question is where is the downloaded music stored in the files...
Casual Listener
3528 Views
2 replies
0 likes
PlanPremiumCountry U.S.DeviceGalaxy Note 9Operating SystemAndroid My Question or Issue Everytime I start music on my phone to play through my Sonos One speaker, Spotify loses connection with Sonos. After a very short time, when I open Spotify back on...
Plan Premium Country U.S. Device Galaxy Note 9 Operating System Android My Question or Issue Everytime I start music on my phone to play through my Sonos One speaker, Spo...
Spotify Legend
3206 Views
3 replies
2 likes
PlanPremiumCountry USADeviceSamsung Galaxy Note 8 (carrier is Sprint)Operating SystemAndroid Oreo 8.0.0 My Question or IssueI have been experiencing many issues with audio playback, Now Playing information, and the Spotify widget for Android for at l...
Plan Premium Country USA Device Samsung Galaxy Note 8 (carrier is Sprint) Operating System Android Oreo 8.0.0 My Question or Issue I have been experiencing many issues wi...
Community Legend
994 Views
1 replies
0 likes
Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like every 15-20 minutes. Haven't timed it but it seems completely...
Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like ev...
Community Legend
262 Views
1 replies
0 likes
PlanPremiumCountryUkDeviceOneplus 3TOperating SystemOreo My Question or Issue I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No internet connection available'. I have tried 4g, 3g, VPNs (different countries a...
Plan Premium Country Uk Device Oneplus 3T Operating System Oreo My Question or Issue I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No...
Spotify Legend
344 Views
1 replies
0 likes
PlanPremiumOperating SystemAndroid Kindle My Question or Issue Hi, I have premium for family. As well as myself there are four family members, all using Kindles. I want to be able to use spotify on both of my kindles, my 7 inch Amazon Fire and my Kin...
Plan Premium Operating System Android Kindle My Question or Issue Hi, I have premium for family. As well as myself there are four family members, all using Kindles. I want to be ab...
Spotify Legend
443 Views
1 replies
0 likes
Plan: PremiumCountry: BrasilDevice: Xiaomi Rednote 4XOperating System: Android 7.0 My Question or Issue: I'm having two major problems problems using Spotify in my new phone, first, I can't pass the music unlimitedly, it stops after a certain ammount...
Plan: Premium Country: Brasil Device: Xiaomi Rednote 4X Operating System: Android 7.0 My Question or Issue: I'm having two major problems problems using Spotify in my ...
Spotify Legend
604 Views
1 replies
0 likes
