Help Wizard

Step 1


Searching for new music

Searching for new music







Samsung galaxy S6 edge


My Question or Issue

I have spotify downloaded on my phone and it works fine with playing music I have downloaded however when I go to search new music it only let's me search for music I've downloaded and tells me to go online. My spotify is not on offline mode and I have full Internet connection. 

I've looked into the issue and I cleared spotify data on my device and the issue went away for a few days. It's getting frustrating to keep clearing all the apps data and then re-downloading all my music only for the issue to happen again in a few days. 

If anyone knows how to resolve this issue it'd be appreciated it's driving me insane. 


1 Reply

Hey @toadiexx.


Thanks for getting in touch!


It seems that you are not the only one experiencing this issue. We'd like to refer you to this Ongoing Issue. Here you can find some steps you can take which might fix it, and here you can also contribute if it didn't help. We're currently looking for a better fix so please bear with us 🙂


Have a nice day!

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