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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376911 Views

541 replies

34 likes

Account
Free
  • 376911 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7638 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Double click to skip track doesn't work on USB-C adapter/headphones

PlanPremium (Family)Country CanadaDeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When I double click the headphone button, it pauses and resumes the music very fast, instead of skip to the next track. All the regular clear cache...

Gig Goer

Plan Premium (Family) Country  Canada Device Google Pixel 2 Operating System Android 9.0   My Question or Issue  When I double click the headphone button, it pauses and resum...

Guido

Spotify Legend

960 Views

1 replies

5 likes

  • 960 Views
  • 1 replies
  • 5 likes

Superuser Contribution Puse Spoti en modo off line, ya lo saqué, pero no lo reconoce el sistema!

Hola, cambié spotify a modo off line y ahora no vuelve a online!!PlanPremiumCountryArgentina DeviceSamsung J2 PRIMEOperating System Android My Question or IssueSpotify no se cambia a modo online! Le cambié la configuración, pero no se cambia. Tampoco...

Casual Listener

Hola, cambié spotify a modo off line y ahora no vuelve a online!! Plan Premium Country Argentina  Device Samsung J2 PRIME Operating System  Android    My Question or Iss...

Peter

Spotify Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Mi celular se reinicia cuando abro la aplicación en mi android.

Tengo un Samsung Galaxy J7 Prime de Metro PCS, tengo android 8.1, tengo Spotify Premium y cuando abro la aplicación en mi móvil este se traba y se reinicia. Ya probé con otras aplicaciones y solamente sucede con Spotify. Por favor respondan porque es...

Newbie

Tengo un Samsung Galaxy J7 Prime de Metro PCS, tengo android 8.1, tengo Spotify Premium y cuando abro la aplicación en mi móvil este se traba y se reinicia.   Ya probé con otras aplicaciones y...

1625 Views

0 replies

3 likes

  • 1625 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Certains songs can't be played

There are a few songs which i want to play but they are just gray and can be so, there is a way to listen them?

Casual Listener

There are a few songs which i want to play but they are just gray and can be so, there is a way to listen them?

Katerina

Spotify Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify radio station error android

PlanPremiumCountry UKDeviceOne Plus 1, Samsung S8Operating SystemAndroid Oreo My Question or IssueToday i had to reset my phones and reload my apps. All ok, restored all apps. Signed into Spotify and stated to douwnload my playlists into offline mode...

Casual Listener

Plan Premium Country  UK Device One Plus 1, Samsung S8 Operating System Android Oreo   My Question or Issue Today i had to reset my phones and reload my apps. All ok, restore...

Jemi

Spotify Legend

678 Views

3 replies

0 likes

  • 678 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missing from notifications and issues on car bluetooth

Plan premium Country uk Device samsung galaxy s8 Operating System android 7.0 My Question or Issue up until the last week or so everything has been fine but spotify has suddenly disappeared from my notifications bar and, as a result, doesn't show the...

Casual Listener

Plan premium   Country uk   Device samsung galaxy s8   Operating System android 7.0     My Question or Issue   up until the last week or so everything has bee...

Guido

Spotify Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

BUG with access to encrypted card after phone restart forces fetched content delete

PlanPremiumCountryPolandDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 IssueI have encrypted phone and also SD card.I set up Spotify to keep downloaded music on SD Card (encrypted).I turn on to download few playlists for offline usage so conten...

Newbie

Plan Premium Country Poland Device Samsung Galaxy S8 Operating System Android 8.0.0   Issue I have encrypted phone and also SD card. I set up Spotify to keep downloaded music on SD Ca...

483 Views

0 replies

1 likes

  • 483 Views
  • 0 replies
  • 1 likes

Lost all my offline music - AGAIN

Dear Spotify,Spotify did it again. I am a premium user with 2000 offline songs at least. I like this service so much, I am relying on it for my entire music library, and I have less than 3 MP3 albums on my phones, only the few that are not available ...

Visitor

Dear Spotify, Spotify did it again. I am a premium user with 2000 offline songs at least. I like this service so much, I am relying on it for my entire music library, and I have less than 3 MP3...

YetAnotherUser

Casual Listener

25058 Views

101 replies

30 likes

  • 25058 Views
  • 101 replies
  • 30 likes

Superuser Contribution [Android] Secret Playlists are bugged and do not work

My Question or Issue The "secret playlist" feature on the Android app does not work.- All playlists, regardless of their Secret status, act as if they are public when listened to on the mobile app. Your followers can see the playlist being listened t...

Casual Listener

My Question or Issue  The "secret playlist" feature on the Android app does not work. - All playlists, regardless of their Secret status, act as if they are public when listened to on the mobi...

Katerina

Spotify Legend

908 Views

3 replies

0 likes

  • 908 Views
  • 3 replies
  • 0 likes

Superuser Contribution Having same issues other android users are having, and more.

PlanPremiumCountry UK / FinlandDeviceSony Xperia XZ1COperating SystemAndroid 8.0.0 My Question or Issue - Playback randomly stops every 10 to 30 minutes (EXTREMELY frustrating), have to reopen the app, go to the player and hit play to resume. Is it s...

Roadie

Plan Premium Country  UK / Finland Device Sony Xperia XZ1C Operating System Android 8.0.0   My Question or Issue  - Playback randomly stops every 10 to 30 minutes (EXTREMELY ...

Katerina

Spotify Legend

582 Views

3 replies

0 likes

  • 582 Views
  • 3 replies
  • 0 likes

Favourite and block button in premium

The free version of Spotify on Android has 2 buttons in the player to favourite and block songs. Can this feature be enabled in the premium version? Or will it be added soon. I create a playlist by randomly adding some albums or songs. I then shuffle...

Newbie

The free version of Spotify on Android has 2 buttons in the player to favourite and block songs.   Can this feature be enabled in the premium version? Or will it be added soon.   I crea...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Solved!! Issue with liking.

PlanFreeCountry UKDeviceSamsung J5My Question or Issue When I press the like button the heart doesn't light up green and isn't added to my liked songs. I'm a new user so I don't know if its an error on my part or if it is a genuine issue with spotify...

Newbie

Plan Free Country  UK Device Samsung J5 My Question or Issue  When I press the like button the heart doesn't light up green and isn't added to my liked songs. I'm a new user so I don...

Billy-J

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Multiple times / day the app is useless/offline

PlanPremiumCountryUSA DeviceMOTO G5 S +Operating SystemAndroid 7.1 My Question or Issue The app constantly becomes unusable. Says "offline" or "sorry, something went wrong". Nothing gets fixed until I log out and back in. Huge inconvenience as it som...

Newbie

Plan Premium Country USA  Device MOTO G5 S + Operating System Android 7.1   My Question or Issue  The app constantly becomes unusable. Says "offline" or "sorry, something wen...

Billy-J

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Normalize Volume Android 9 Sound Quality Issue

PlanPremiumCountry USA DeviceGoogle Pixel 2Operating System(Android Pie) My Question or Issue Before my phone was updated to Android 9 (Pie) toggling the "Normalize Volume" function worked properly. I turn it on and it worked as it should if I turn i...

Newbie

Plan Premium Country   USA   Device Google Pixel 2 Operating System (Android Pie)   My Question or Issue  Before my phone was updated to Android 9 (Pie) toggling t...

1159 Views

0 replies

1 likes

  • 1159 Views
  • 0 replies
  • 1 likes

Multiple Issues... (Motorola g6)

Hi. Recently I switched phones (from Blu R1 HD [which did not have any issues] to a Motorola g6), and I have been experiencing a few technical difficulties. Here are some specs:- Android Oreo 8.0.0 (I think pie has yet to arrive)- Premium Account- Pr...

Visitor

Hi. Recently I switched phones (from Blu R1 HD [which did not have any issues] to a Motorola g6), and I have been experiencing a few technical difficulties. Here are some specs: - Android Oreo 8.0.0...

1081 Views

0 replies

1 likes

  • 1081 Views
  • 0 replies
  • 1 likes

Unable to search online or browse.

PlanPremiumCountry DeviceNote 8Operating SystemAndroid 8 My problem is.Unable to search online or browse.

Casual Listener

Plan Premium Country   Device Note 8 Operating System Android 8   My problem is. Unable to search online or browse.   

battz3333

Casual Listener

435 Views

2 replies

0 likes

  • 435 Views
  • 2 replies
  • 0 likes

Storage on SD one big lie from this Spotify for which I pay at about 10 EUR per month

PlanPremiumCountryHollandDeviceMoto G4Operating SystemAndroid 7.0 My Question or Issue YI am having Android, newest version, and nothing is wrong with my phone, nor with myself. You write in your manual it would be easy to save offline files on the s...

Casual Listener

Plan Premium Country Holland Device Moto G4 Operating System Android 7.0   My Question or Issue  YI am having Android, newest version, and nothing is wrong with my phone, nor with...

user-removed

Not applicable

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Shuffle artists

I just got spotify premium after using the free trial and realized there doesnt seem to be a way to shuffle play my followed artists.To calirfy, with samsung music, or any other music player for that matter, you can simply shufle all songs, which is ...

Casual Listener

I just got spotify premium after using the free trial and realized there doesnt seem to be a way to shuffle play my followed artists. To calirfy, with samsung music, or any other music player for th...

AeroZ

Composer

1578 Views

2 replies

2 likes

  • 1578 Views
  • 2 replies
  • 2 likes

Solved!! Song share bug

PlanPremiumCountry LithuaniaDeviceSamsung S8Operating SystemAndroid 8 I encountered a bug where I cannot share my songs in any way cause when I press share option the app itself restarts and does nothing. I reinstalled the Spotify app, rebooted my ph...

Visitor

Plan Premium Country  Lithuania Device Samsung S8 Operating System Android 8  I encountered a bug where I cannot share my songs in any way cause when I press share option the app it...

Jose_M

Spotify Star

1573 Views

5 replies

2 likes

  • 1573 Views
  • 5 replies
  • 2 likes

Playback not working like usual and notification controls disappear

PlanPremiumCountryNew Zealand DeviceOnePlus 5TOperating SystemAndroid 8.1.0 (OxygenOS version 5.1.3) My Question or IssueOften only three songs will show up when playing anything (even if there are a lot more songs in the album/playlist). If you paus...

Visitor

Plan Premium Country New Zealand  Device OnePlus 5T Operating System Android 8.1.0 (OxygenOS version 5.1.3)   My Question or Issue Often only three songs will show up when playing...

Zacipult

Casual Listener

2047 Views

10 replies

4 likes

  • 2047 Views
  • 10 replies
  • 4 likes