Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210858 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561289 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463123 Views
575 replies
39 likes
PlanPremiumCountryNetherlands DeviceAsus k007Operating SystemAndroid 5.0.1 My Question or IssueSince a couple of weeks my Spotify keeps shutting down spontaneously.When I put my internet connection off and restart Spotify, then putting my internet ba...
Plan Premium Country Netherlands Device Asus k007 Operating System Android 5.0.1 My Question or Issue Since a couple of weeks my Spotify keeps shutting down spontaneously. W...
290 Views
0 replies
0 likes
I have a samsung a5 . I have been listening to a podcast for the last 6 months and today i cannot play it anymore. And i can't play any other one as well. Once i press the episode button i just get a written description and thats it please help.P.sI ...
I have a samsung a5 . I have been listening to a podcast for the last 6 months and today i cannot play it anymore. And i can't play any other one as well. Once i press the episode button i just get a...
484 Views
0 replies
0 likes
My account dont show artist or songs when I use search button. There is "you are offline" note when i serch something or look artist page even i am at wifi or 4g+ mobile net. I was restart my phone uninstall spotify and install again. Wipe spotify ca...
My account dont show artist or songs when I use search button. There is "you are offline" note when i serch something or look artist page even i am at wifi or 4g+ mobile net. I was restart my phone u...
287 Views
0 replies
0 likes
I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, formatted the SD as internal and portable, but nothing has wor...
I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, forma...
Casual Listener
1005 Views
4 replies
0 likes
Hi,I've been listening to podcasts with spotify For a long time. Since last week or so, the "play" button in each episode in a podcast's episodes list is missing, thus i can't play episodes. Downloading them doesn't help as well since even when they'...
Hi, I've been listening to podcasts with spotify For a long time. Since last week or so, the "play" button in each episode in a podcast's episodes list is missing, thus i can't play episodes....
576 Views
0 replies
4 likes
PlanPremiumCountry DeviceLG 4Operating SystemAndroid My Question or Issue Hi,Where did the "play" button go under "Podcasts"? It was there up until few days ago and now it's gone. Downloading doesn't help too.Thanks
Plan Premium Country Device LG 4 Operating System Android My Question or Issue Hi, Where did the "play" button go under "Podcasts"? It was there up until few days...
275 Views
0 replies
0 likes
PlanPremiumCountry LithuaniaDeviceOne Plus 5TOperating SystemAndroid My Question or Issue Hi my app keeps playing online music (not dwonloaded songs) but when i try to like them and/or use search it sais not available in offline mode (for search) and...
Plan Premium Country Lithuania Device One Plus 5T Operating System Android My Question or Issue Hi my app keeps playing online music (not dwonloaded songs...
Community Legend
1093 Views
1 replies
0 likes
DeviceHuawei P9 LiteMy Question or IssueI have always used Spotify and I never had any problems, but recently it started pausing randomly - either when I open another app (Spotify is in background) or literally in the middle of browsing in another ap...
Device Huawei P9 Lite My Question or Issue I have always used Spotify and I never had any problems, but recently it started pausing randomly - either when I open another app (Spotify is in backgro...
Community Legend
474 Views
1 replies
0 likes
PlanPremium StudentCountryThe NetherlandsDeviceSamsung Galaxy S7 (SM-G930F)Operating SystemAndroid version 8.0.0Spotify8.4.72.845 armV7Instagram64.0.0.14.96 My Question or IssueI can't share a song to Instagram story! I reinstalled both Spotify and I...
Plan Premium Student Country The Netherlands Device Samsung Galaxy S7 (SM-G930F) Operating System Android version 8.0.0 Spotify 8.4.72.845 armV7 Instagram 64.0.0.14.96  ...
Casual Listener
915 Views
2 replies
0 likes
PlanPremiumCountry HollandDeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or Issue I have seen some of the other forum posts for this but they don't help.I have in I'll the devises around 300 numbers downloaded but I have 1 local song ...
Plan Premium Country Holland Device Huawei P20 lite Operating System Android 8.0.0 My Question or Issue I have seen some of the other forum posts for this but the...
Casual Listener
470 Views
2 replies
0 likes
Plan: Free/PremiumCountry: USADevice: LG PhoneOperating System: Android Nougat My Question or Issue I have playlists that I don't have any problems with, but there is ONE that your algorithm is way off, as it adds inappropriate songs. The playlist is...
Plan: Free/Premium Country: USA Device: LG Phone Operating System: Android Nougat My Question or Issue I have playlists that I don't have any problems with, but...
295 Views
0 replies
1 likes
PlanFamilyCountryDenmark DeviceSamsung A5 (2017)Operating System(Android) My Question or Issue Hi.Is it possible to sort my playlist by author, on my android device?It should be with premium, and as far as I can tell, the family deal is also some sor...
Plan Family Country Denmark Device Samsung A5 (2017) Operating System (Android) My Question or Issue Hi. Is it possible to sort my playlist by author, on my android ...
Spotify Star
1794 Views
3 replies
1 likes
PlanFreeCountry DeviceSamsung galaxy s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to able to add music on my android device from the top of my playlist near the shuffle play button. It would give out many ...
Plan Free Country Device Samsung galaxy s7 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used to able to add music on my an...
304 Views
0 replies
1 likes
PlanPremiumCountryThe Netherlands DeviceHuawei P8 LiteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI don't want albums or songs I do not select in my library. Is there a setting I can change or what can I do?
Plan Premium Country The Netherlands Device Huawei P8 Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't want albums or songs I do ...
Casual Listener
494 Views
2 replies
0 likes
PlanFreeCountryUSA Device(Samsung Galaxy S8)Operating System( Android Oreo) My Question or IssueShuffle isn't playing all the songs in my playlist. I listen to Spotify a lot, and usually go through my whole playlist in a week. But it has been two wee...
Plan Free Country USA Device (Samsung Galaxy S8) Operating System ( Android Oreo) My Question or Issue Shuffle isn't playing all the songs in my playlist. I list...
511 Views
0 replies
0 likes
PlanPremiumCountryMexicoDeviceSamsung Galaxy Note 4 & iPad 2Operating SystemAndroid 6.0.1 & iOS 9.3.5Spotify version8.4.72.845 Ok so I'm going to keep it simple: when I want to add a song to the queue list, I can't do it because the music menu never ...
Plan Premium Country Mexico Device Samsung Galaxy Note 4 & iPad 2 Operating System Android 6.0.1 & iOS 9.3.5 Spotify version 8.4.72.845 Ok so I'm going to keep it simple: wh...
1170 Views
0 replies
12 likes
PlanPremiumCountry GermanyDevice(Samsung galaxy s7)Operating System(Android ) My Question or Issue Hey. I have a problem with spotify premium on my galaxy s7. It says "go online to search millions of songs" when trying to search even though i got int...
Plan Premium Country Germany Device (Samsung galaxy s7) Operating System (Android ) My Question or Issue Hey. I have a problem with spotify premium on my galaxy s7. It sa...
Spotify Star
1205 Views
1 replies
0 likes
When I try to search songs/artists on my samsung galaxy s7 it says that there is no interstate connection even though I can browse in internet in my web browser and listen songs on home screen of add spotify app.
When I try to search songs/artists on my samsung galaxy s7 it says that there is no interstate connection even though I can browse in internet in my web browser and listen songs on home screen of add...
Casual Listener
616 Views
1 replies
0 likes
Why does the app do that and does it give a fix? It is my own playlist.
Why does the app do that and does it give a fix? It is my own playlist.
355 Views
0 replies
0 likes
Bonjour, j'écoute souvent spotify en mode 'hors connexion', et il arrive que l'appli se déconnecte de mon compte. Malheuresement, une fois déconnecté, il m'est impossible de me reconnecter à l'appli. A chaque fois que j'essaie, ça me met : 'Vous êtes...
Bonjour, j'écoute souvent spotify en mode 'hors connexion', et il arrive que l'appli se déconnecte de mon compte. Malheuresement, une fois déconnecté, il m'est impossible de me reco...
3276 Views
0 replies
22 likes
