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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6782 Views

0 replies

7 likes

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Requesting Song or Adding My Own

I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a song that I wanted in it earlier and it looked like ...

Newbie

I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a s...

Loxer

Community Legend

1355 Views

1 replies

0 likes

add
Help
songs
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Wifi connection problem

PlanFamily PlanCountry BrazilDeviceAndroid (OnePlus 5T)Operating SystemOxygenOS 5.1.5 My Question or IssueHi, My name is Diana, I am having trouble when connecting the app Spotify to the internet via Wifi, and it is the ONLY app that I having this ki...

Casual Listener

  Plan Family Plan Country  Brazil Device Android (OnePlus 5T) Operating System OxygenOS 5.1.5   My Question or Issue Hi,  My name is Diana, I am having trouble when c...

6padq3cumtx4mat

Casual Listener

753 Views

2 replies

0 likes

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Superuser Contribution Videos do not play when connected to Bluetooth

PlanPremiumCountry New ZelandDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssuePlaylist videos work fine when I have my headphones plugged into my device or I'm listening via the devices inbuilt speaker. However when I am conne...

Regular

Plan Premium Country  New Zeland Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Playlist videos work fine when I have my headphones plugged in...

Emsaitis

Newbie

26668 Views

48 replies

8 likes

  • 26668 Views
  • 48 replies
  • 8 likes

No Daily Mix showing at all

PlanPremiumCountry DeviceSamsung Galaxy 5Operating SystemAndroid My Question or Issue I used to have 4 daily mixes on my old (free) account. I now have premium on a new (1 month old, premium since 4 days) account. No Daily Mix showing at all, it says...

Casual Listener

Plan Premium Country   Device Samsung Galaxy 5 Operating System Android   My Question or Issue   I used to have 4 daily mixes on my old (free) account. I now have premium on...

user-removed

Not applicable

865 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Music stop playing randomly

PlanPremiumCountry BelgiumDeviceOnePlus 5 running OxygenOS 5.1.4Operating SystemAndroid My Question or IssueSince few weeks from now, I have several issues with spotify android app on my phone. I'm listening an offline playlist (but the wifi is still...

Regular

  Plan Premium Country  Belgium Device OnePlus 5 running OxygenOS 5.1.4 Operating System Android   My Question or Issue Since few weeks from now, I have several issues with ...

LOMP76

Newbie

3311 Views

8 replies

2 likes

  • 3311 Views
  • 8 replies
  • 2 likes

Disappearing widget and music playback randomly stops.

PlanPremiumCountryNetherlands, possible world-wide DeviceOnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue)Operating SystemAndroid Oreo My Question or Issue For a couple of weeks I, and a lot of my friends have b...

Regular

Plan Premium Country Netherlands, possible world-wide   Device OnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue) Operating System Android Oreo &nb...

Rediwed1

Regular

860 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Solved!! Random music plays when im not even using Spotify

PlanPremiumCountry UKDeviceSamsung galaxy J5 2017Operating SystemAndroid My Question or Issue Yesterday I didn't press play on spotify on on my computer but it randomly started playing edm/dubstep music. Nothing I had ever listened to before.Then las...

Newbie

Plan Premium Country  UK Device Samsung galaxy J5 2017 Operating System Android   My Question or Issue  Yesterday I didn't press play on spotify on on my computer but it rand...

Nico

Community Legend

2616 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Issue with ofline content and SD card -- storage location issue with two newest updates on spotify

PlanPremiumCountry USADevice(Samsung Galaxy Note 4)Operating System(Android 6.0.1) My Question or IssueRecently (Spotify update 84.67.886, and the version before that) an old issue started to occur again. In the past have worked around this by runnin...

Casual Listener

Plan Premium Country  USA Device (Samsung Galaxy Note 4) Operating System (Android 6.0.1)   My Question or Issue Recently (Spotify update 84.67.886, and the version before that) a...

Aimee_T

Roadie

590 Views

1 replies

1 likes

  • 590 Views
  • 1 replies
  • 1 likes

Superuser Contribution I cant search but I can download songs

PlanPremiumCanada DeviceSamsung galaxy a8 My Question or Issue I am connected on a wifi, my data is off but I cant do any search. It keep saying I am offline and yet I can listen to any song(not only those in offline mode) of my library, online radio...

Newbie

Plan Premium Canada   Device Samsung galaxy a8   My Question or Issue  I am connected on a wifi, my data is off but I cant do any search. It keep saying I am offline and yet I ...

Molano

Newbie

443 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution HOW CAN I USE THE BUTTONS OF MY EARBUDS TO RETURN TO A SONG?

PlanFree/PremiumCountryMEXICO DeviceHUAWEI P20 PROOperating SystemANDROID OREO My Question or Issuei dont know how to use the buttons of my earbuds.Pressing one time pause the song or play itpressing two time go to the next song pressing three times ...

Newbie

Plan Free/Premium Country MEXICO   Device HUAWEI P20 PRO Operating System ANDROID OREO   My Question or Issue i dont know how to use the buttons of my earbuds. Pressing one time...

Alfredo

Roadie

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Android app has a plethora of problems with interface

PlanPremiumCountry AustraliaDevicePixel 2 XL (formerly HTC 10)Operating SystemAndroid 9 My Question or Issue To begin with, here's what I've done to try and resolve the problem... On my old phone, I wiped data and cache for Spotify, reinstalled spoti...

Regular

Plan Premium Country  Australia Device Pixel 2 XL (formerly HTC 10) Operating System Android 9   My Question or Issue  To begin with, here's what I've done to try and resolve...

in_limbo

Regular

1035 Views

4 replies

1 likes

  • 1035 Views
  • 4 replies
  • 1 likes

Superuser Contribution Certain songs do not play

PlanPremiumCountry US Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium a couple months ago, but when I still had the free plan I had a couple songs I didn't want to hear anymore in my playlist, so I s...

Casual Listener

Plan Premium Country  US   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I upgraded to premium a couple months ago, but when I sti...

Ragenmoy

Casual Listener

387 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Issues playing over Bluetooth once updating to Android Pi (9.0)

PlanPremiumCountry USADevicePixel 2Operating SystemAndroid Pi (9.0) My Question or Issue Once i updated my phone to Android Pi, when I stream spotify over bluetooth to my car, the track/song information does not update on the display at all. I did no...

Newbie

Plan Premium Country  USA Device Pixel 2 Operating System Android Pi (9.0)   My Question or Issue  Once i updated my phone to Android Pi, when I stream spotify over bluetooth...

Glibster

Newbie

808 Views

2 replies

5 likes

  • 808 Views
  • 2 replies
  • 5 likes

New update had weird side effect

Plan PremiumCountry UKDevice One+5Operating System Android 8.1.0 My Question or Issue Hi all. Lately approved a new update for my Spotify app on Android from the Playstore. Only problem is, now my profile name appears under the name of EVERY song? Fo...

Casual Listener

Plan Premium Country UK Device One+5 Operating System Android 8.1.0   My Question or Issue   Hi all. Lately approved a new update for my Spotify app on Android fr...

Nico

Community Legend

591 Views

3 replies

0 likes

  • 591 Views
  • 3 replies
  • 0 likes

I Can't share songs on IG stories or Facebook

Today I want to share songs on IG stories or Facebook but the app crashesPlan PremiumCountryItaly DeviceSamsung Galaxy 9Operating System Android 8.0.0 My Question or Issue

Regular

Today I want to share songs on IG stories or Facebook but the app crashes Plan  Premium Country Italy   Device Samsung Galaxy 9 Operating System  Android 8.0.0   My Que...

PeteHaase

Music Fan

9488 Views

18 replies

0 likes

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  • 18 replies
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Sync Issue between Windows Desktop App and Android App

PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0 My Question or Issue Syncing my entire song catalog from Windows 10 PC to Android App is no longer possible. It has stopped working completely. No solution that has been posted has been ...

Newbie

Plan Premium Country  Canada Device LG G6 Operating System Android 8.0   My Question or Issue  Syncing my entire song catalog from Windows 10 PC to Android App is no longer p...

Loxer

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Spotify restarts when I want to share a song?

PlanPremiumCountryUSADeviceGalaxy Note 8Operating SystemAndroid 8.0 My Question or IssueEvery time I want to share a song, the app starts each time I press the Share button from the song menu. (8/27/18 Update)I have tried the method of uninstalling m...

Casual Listener

Plan Premium Country USA Device Galaxy Note 8 Operating System Android 8.0   My Question or Issue Every time I want to share a song, the app starts each time I press the Share button f...

MeowMeow420

Newbie

4121 Views

38 replies

12 likes

  • 4121 Views
  • 38 replies
  • 12 likes

Solved!! Random songs play instead of album

When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album I tried to play, although regularly get nothing be...

Gig Goer

When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album...

Nico

Community Legend

13546 Views

6 replies

0 likes

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  • 6 replies
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Superuser Contribution Spotify saying I'm offline when fully online.

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid version 8.0.0 My Question or Issue I cannon search, view artists or view albums or go to radio because the app says I am not connected to the internet. My phone is 100% connected to ...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android version 8.0.0   My Question or Issue  I cannon search, view artists or view albums or ...

mettingman

Regular

3018 Views

9 replies

2 likes

  • 3018 Views
  • 9 replies
  • 2 likes

Switches devices without a warning

PlanPremiumCountryUSA DeviceSamsung 8 and iphone 6 My Question or IssueI used to have an iphone and when I would listen to spotify, when I logged in, if my partner was using the account, it would ask me if I wanted to takeover the music. I was aware ...

Casual Listener

Plan Premium Country USA   Device Samsung 8 and iphone 6     My Question or Issue I used to have an iphone and when I would listen to spotify, when I logged in, if my partner...

Jose_M

Spotify Star

439 Views

3 replies

0 likes

  • 439 Views
  • 3 replies
  • 0 likes