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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

A problem with the app I can't describe

I'm on the Google Pixel running Android P Beta and an LG G3 running Android 4I don't know how to describe my issue in words so I'll link this video I recorded instead https://youtu.be/28pJmobZDG0

  • Regular
  • I'm on the Google Pixel running Android P Beta and an LG G3 running Android 4 I don't know how to describe my issue in words so I'll link this video I recorded instead https://youtu.be/28pJmobZ...
  • shaneylianto
  • Regular
  • 1117 Views
  • 7 replies
  • 0 likes
  • 1117 Views
  • 7 replies
  • 0 likes

Solved!! New confused user PLEASE HELP

PlanFreeCountry UKDeviceSamsung S7 EdgeOperating SystemAndroid My Question or Issue Hello folks, I'm new to this streaming malarky and I'm not a spring chicken either, I'm 52 years old. I've just got a ChromeCast Audio. When I play a track in Spotify...

  • Regular
  • Plan Free Country  UK Device Samsung S7 Edge Operating System Android   My Question or Issue   Hello folks,   I'm new to this streaming malarky and I'm not a spring c...
  • GMC_Phil
  • Regular
  • 850 Views
  • 15 replies
  • 0 likes
  • 850 Views
  • 15 replies
  • 0 likes

Cannot switch to an.album

PlanNormalCountry DEOperating SystemAndroid 5 (small Phone) My Question or Issue There is no album list any more in an artist profile. I cannot listen to a whole album. No premium but shuffling is acceptable for me. Once this worked.

  • Casual Listener
  • Plan Normal Country  DE Operating System Android 5 (small Phone)   My Question or Issue  There is no album list any more in an artist profile. I cannot listen to a whole album....
  • Loxer
  • Community Legend
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
  • 3 replies
  • 0 likes

Music just stops

PlanPremiumCountry DeviceLG G 6Operating SystemAndroid 7 My Question or Issue Since about July (1 month) i have an issue regarding spotify. I play a playlist of mine (sometimes downloaded sometimes not) and after some songs it stopps. Very often the ...

  • Casual Listener
  •   Plan Premium Country   Device LG G 6 Operating System Android 7   My Question or Issue  Since about July (1 month) i have an issue regarding spotify. I play a playlis...
  • Billy-J
  • Spotify Star
  • 495 Views
  • 3 replies
  • 0 likes
  • Music being paused
  • 495 Views
  • 3 replies
  • 0 likes

NEW DESING

PlanPremiumCountry ColombiaDeviceSamsung Galaxy J5 PrimeOperating SystemAndroid (7.0)My Question or IssueI haven't got the new design (I have tried everything but nothing seems to work)

  • Newbie
  • Plan Premium Country  Colombia Device Samsung Galaxy J5 Prime Operating System Android (7.0) My Question or Issue I haven't got the new design (I have tried everything but nothing seems...
  • Billy-J
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify/Waze functionality.

Device: P20 pro My Question or Issue I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since the change the lock screen notification of 'Waze is connected' is ...

  • Newbie
  • Device: P20 pro   My Question or Issue  I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since...
  • Aimee_T
  • Roadie
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is switch song in the middle to random song

Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and Its happen agine. I logged out in all of my Spotifys Devices, it...

  • Newbie
  •    Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and...
  • Aimee_T
  • Roadie
  • 1675 Views
  • 1 replies
  • 0 likes
  • 1675 Views
  • 1 replies
  • 0 likes

Spotify premium and adroid

My Question or Issue I just switched my iPhone to Samsung S8. I have a premium account that I pay monthly. I got my new phone on Saturday and downloaded the Spotify app on it but it did not show my playlists. So I went to both my iPhone and Samsung t...

  • Visitor
  •     My Question or Issue  I just switched my iPhone to Samsung S8. I have a premium account that I pay monthly. I got my new phone on Saturday and downloaded the Spotify app on it b...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete my saved data!

PlanPremiumCountryUK DeviceHTC U ULTRAOperating SystemAndroid My Question or IssueI'm trying to delete the songs I have saved onto my device, as I want to redownload them at a higher quality.Everywhere I look on the internet it says I can scroll to t...

  • Newbie
  • Plan Premium Country UK  Device HTC U ULTRA Operating System Android   My Question or Issue I'm trying to delete the songs I have saved onto my device, as I want to redownload the...
  • Aimee_T
  • Roadie
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music shuffle in Cellphone (Android) But in IPAD can play full song

PlanFreeCountry ThailandDeviceSamsung Galaxy Mega 6.3 GT I-9200Operating SystemAndroid 4.4.2 Kitkat Question or Issue I use spotify in android phone and select artist to add song but the artist which I select their album cannot play full song but in ...

  • Casual Listener
  • Plan Free Country  Thailand Device Samsung Galaxy Mega 6.3 GT I-9200 Operating System Android 4.4.2 Kitkat    Question or Issue  I use spotify in android phone and selec...
  • samphan
  • Casual Listener
  • 434 Views
  • 4 replies
  • 0 likes
  • 434 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs from Queue gone! Why?

JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view queue and it’s missing all songs i added. Now it shows that ...

  • Newbie
  •   JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view q...
  • Aimee_T
  • Roadie
  • 842 Views
  • 1 replies
  • 1 likes
  • 842 Views
  • 1 replies
  • 1 likes

Superuser Contribution Falta cancion

Shazamee una cancion que se llama "el mundo se está deshaciendo" de la artista MILCK y me apareció una opción para abrir la canción en spotify sin embargo no se encontró la canción, y la verdad me gustaron mucho esa canción en mi playlist.

  • Newbie
  • Shazamee una cancion que se llama "el mundo se está deshaciendo" de la artista MILCK y me apareció una opción para abrir la canción en spotify sin embargo no se encontró la canción, y la verdad me gu...
  • Aimee_T
  • Roadie
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de carregamento eterno

Tenho um problema chato demais seja no aplicativo Android ou no desktop. O Spotify simplesmente não carrega, tenho um ótimo notebook um.celular mediano e não consigo usar o aplicativo direito. Tenho que ficar entrando e saindo do aplicativo. Alguém m...

  • Newbie
  • Tenho um problema chato demais seja no aplicativo Android ou no desktop. O Spotify simplesmente não carrega, tenho um ótimo notebook um.celular mediano e não consigo usar o aplicativo direito. Tenho ...
  • Aimee_T
  • Roadie
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicated Bose ST30 Speaker on Device List

PlanPremiumCountry Device(iPhone, Android)Operating System(iOS, Android) My Question or Issue Hi, My Bose Speaker Soundtouch appears duplicated or triplicated on DEVICE LIST on Spotify App. Only one work and the other repetition are fake. This happen...

  • Casual Listener
  • Plan Premium Country   Device (iPhone, Android) Operating System (iOS, Android)   My Question or Issue   Hi,   My Bose Speaker Soundtouch appears duplicated or tripli...
  • carloseiv
  • Casual Listener
  • 537 Views
  • 2 replies
  • 0 likes
  • Bose
    Device Available
    Duplicated
    speaker
  • 537 Views
  • 2 replies
  • 0 likes

Superuser Contribution Latest patch - Loads of problems

PlanPremiumDeviceGoogle Pixel (1)Operating SystemAndroid 8.1.0 - Latest security patch - Non rootedMy Question or IssueOkey, I have been having different problems with my app since the last update (the last 8-10 days or something). I have checked Goo...

  • Casual Listener
  • Plan Premium Device Google Pixel (1) Operating System Android 8.1.0 - Latest security patch - Non rooted My Question or Issue Okey, I have been having different problems with my app since the ...
  • Aimee_T
  • Roadie
  • 1406 Views
  • 6 replies
  • 0 likes
  • bugs
  • 1406 Views
  • 6 replies
  • 0 likes

Spotify stops every 10 minutes

It's all in the title. Seems new to this version (8.4.64.555 arm v7) so I don't think the phone is to blame, it was working just fine like two weeks ago.Spotify app crashes exactly every 10min, I timed it. The "persistent notification" disappears and...

  • Newbie
  • It's all in the title. Seems new to this version (8.4.64.555 arm v7) so I don't think the phone is to blame, it was working just fine like two weeks ago. Spotify app crashes exactly every 10min, I t...
  • Loxer
  • Community Legend
  • 1695 Views
  • 1 replies
  • 0 likes
  • 1695 Views
  • 1 replies
  • 0 likes

Superuser Contribution No difference between low and extreme audio quality

PlanPremiumCountry Samsung Galaxy 8 My Question or Issue When listening to a song on my home cinema system (by bluetooth) and switching from low to extreme audio quality, i hear no difference at all. I teid the empty cache, clean reinstall, changing ...

  • Newbie
  • Plan Premium Country  Samsung Galaxy 8   My Question or Issue  When listening to a song on my home cinema system (by bluetooth) and switching from low to extreme audio quality, i...
  • SergioDavid
  • Roadie
  • 994 Views
  • 1 replies
  • 0 likes
  • 994 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay on Android

PlanPremiumCountry USADeviceSamsung Galaxy s9, Kindle Fire HD8Operating SystemAndroid Oreo My Question or Issue Despite turning Autoplay "OFF," Spotify on Android automatically starts song radio for any song selected from search. This is annoying, bu...

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung Galaxy s9, Kindle Fire HD8 Operating System Android Oreo   My Question or Issue   Despite turning Autoplay "OFF," Spoti...
  • nicegold
  • Casual Listener
  • 835 Views
  • 2 replies
  • 0 likes
  • Android
    autoplay
    bug
    Search
  • 835 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artists list on Android app not same as on Desktop

Hi, I have just joined Spotify and I am running a free account. On the Android app the artists list has the 3 artists I picked upon starting the app for the first time, since then I have added lots of albums using the heart icon. On the desktop versi...

  • Visitor
  • Hi,   I have just joined Spotify and I am running a free account. On the Android app the artists list has the 3 artists I picked upon starting the app for the first time, since then I have add...
  • SergioDavid
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Android download playlist

OK, I'm stumped. I have a premium subscription, but I just cannot get the majority of songs on my playlist to download to my Android device (v7 - Nougat) no matter what I do. I've given permissions, I've made sure I have way more than enough storage,...

  • Regular
  • OK, I'm stumped.  I have a premium subscription, but I just cannot get the majority of songs on my playlist to download to my Android device (v7 - Nougat) no matter what I do.  I've given p...
  • Jose_M
  • Spotify Star
  • 957 Views
  • 5 replies
  • 0 likes
  • 957 Views
  • 5 replies
  • 0 likes