Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4080 Views

0 replies

6 likes

  • 4080 Views
  • 0 replies
  • 6 likes

Suggested song

PlanFreeCountry Argentina I made a playlist with 30 songs and after 2 or 3, suggested music starts playing. How do I stop this? I want to listen to the music I added, not to something else

Newbie

Plan Free Country  Argentina  I made a playlist with 30 songs and after 2 or 3, suggested music starts playing. How do I stop this? I want to listen to the music I added, not to somethi...

391 Views

0 replies

2 likes

  • 391 Views
  • 0 replies
  • 2 likes

When searching for a song the next song that plays does not take into consideration the search

I am using android. When I search for songs in a large playlist, for example, say led zeppelin only led zeppelin songs show up. If I pick one of these songs it plays correctly. However, once the next song plays it ignores the filter and plays the nex...

Regular

I am using android. When I search for songs in a large playlist, for example, say led zeppelin only led zeppelin songs show up. If I pick one of these songs it plays correctly. However, once the...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

Entire songs not playing on android mobile

I made playlists on my computer and when I try to play on my android device it only plays like 13 seconds of the song.

Newbie

I made playlists on my computer and when I try to play on my android device it only plays like 13 seconds of the song.

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

after playing few songs then stop playing

PlanPremiumCountry Hong KongDeviceSamsungs8 PlusOperating SystemAndroid My Question or Issue Recently my spotify only can play few songs then it stop playing. I have go back to the app then click "play" or reset the app to play it again. any ideas fo...

Newbie

Plan Premium Country  Hong Kong Device Samsungs8 Plus Operating System Android   My Question or Issue  Recently my spotify only can play few songs then it stop playing. I hav...

Jose_M

Spotify Star

413 Views

1 replies

3 likes

  • 413 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Android app doesn't correctly register media playback

DeviceOnePlus 5TOperating SystemCan repro on all versions of Android released, with all versions of Spotify to date. My Question or Issue So I have this weird bug that appears on my phone after Spotify has been there for about 3-4 weeks. It reappears...

Music Fan

  Device OnePlus 5T Operating System Can repro on all versions of Android released, with all versions of Spotify to date.   My Question or Issue  So I have this weird bug that a...

esist

Music Fan

983 Views

4 replies

0 likes

  • 983 Views
  • 4 replies
  • 0 likes

Can't log in to spotify/can't go 'online'

PlanPremiumCountryNetherlandsDeviceOnePlus 6Operating SystemAndroid 8.1.0OxygenOS 5.1.11 My Question or IssueLast weekend suddenly I was unable to stream music with mobile data. It mentioned that Spotify had no internet connection. My mobile network ...

Regular

  Plan Premium Country Netherlands Device OnePlus 6 Operating System Android 8.1.0 OxygenOS 5.1.11   My Question or Issue Last weekend suddenly I was unable to stream music with...

Levi379

Regular

567 Views

3 replies

1 likes

  • 567 Views
  • 3 replies
  • 1 likes

Superuser Contribution Volume goes up and down on it's own

PlanPremiumCountry USADevice(Samsung s7)Operating System(Android) All of a sudden the volume will go up and down, when it feels like it. At first I thought this was an issue with the radio in my truck, but come to find out...it's happening no matter ...

Regular

Plan Premium Country  USA Device (Samsung s7) Operating System (Android)   All of a sudden the volume will go up and down, when it feels like it.  At first I thought this was ...

Meditrina

Regular

13090 Views

4 replies

1 likes

  • 13090 Views
  • 4 replies
  • 1 likes

Bluetooth Radio Automatically Starts Spotify

I have a Note 8 that I connect to my semi's radio via bluetooth. Whenever I connect my phone to the radio, and change the source on the radio to bluetooth, spotify just out of no where starts playing. Even if the app isn't recently opened. It did thi...

Visitor

I have a Note 8 that I connect to my semi's radio via bluetooth. Whenever I connect my phone to the radio, and change the source on the radio to bluetooth, spotify just out of no where starts playing...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Archivos locales

PlanPremiumCountry Argentina DeviceBLU ENERGY X PLUS Operating SistemAndroid 5.0My Question or Issue Los archivos locales cuando los descargo en el celular se escuchan acelerados no se porque, y en la pc se los puede escuchar normalmente

Newbie

Plan Premium Country  Argentina  Device BLU ENERGY X PLUS  Operating Sistem Android 5.0 My Question or Issue  Los archivos locales cuando los descargo en el celular se es...

385 Views

0 replies

1 likes

  • 385 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't scrub in track after selecting next

PlanPremiumCountry CHDeviceAsus Zenfone AROperating SystemAndroid 7.0 My Question or IssueAfter selecting the next song in an album in the player view, scrubbing doesn't work anymore. Going back to the album and selecting the song there fixes the pro...

Casual Listener

Plan Premium Country  CH Device Asus Zenfone AR Operating System Android 7.0   My Question or Issue After selecting the next song in an album in the player view, scrubbing doesn't...

Jemi

Spotify Legend

1768 Views

3 replies

0 likes

Next
Scrub
scrubbing
  • 1768 Views
  • 3 replies
  • 0 likes

Spotify pauses every 10 minutes

PlanPremiumCountry USADeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueSpotify is pausing every 10 minutes. I don't know why. Haven't had this problem before today. The app is still open on the phone. It doesn't matter if it's in ...

Casual Listener

Plan Premium Country  USA Device Google Pixel 2 XL Operating System Android 9   My Question or Issue Spotify is pausing every 10 minutes. I don't know why. Haven't had this proble...

Kaaltet

Casual Listener

1597 Views

4 replies

0 likes

  • 1597 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Not able to share song on Instagram Stories

PlanPremiumCountry BrazilDeviceMoto Z Play 1Operating SystemAndroid 8.0.0 When I access the Sharing options in the song menu, there's no option to share to Instagram Stories. Even if I click on the More options, I can see that's possible to share as ...

Newbie

Plan Premium Country  Brazil Device Moto Z Play 1 Operating System Android 8.0.0     When I access the Sharing options in the song menu, there's no option to share to In...

Peter

Spotify Legend

3007 Views

1 replies

0 likes

  • 3007 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with downloading music

PlanPremiumCountry GermanyDeviceSamsung Galaxy J7 2017Operating SystemAndroid 7.0 My Question or IssueEverything was good before until I open today the app because I want to download couple albums so I can listen to them in offline mode. I am using 4...

Casual Listener

Plan Premium Country  Germany Device Samsung Galaxy J7 2017 Operating System Android 7.0   My Question or Issue Everything was good before until I open today the app because I wan...

Peter

Spotify Legend

926 Views

7 replies

0 likes

  • 926 Views
  • 7 replies
  • 0 likes

Huawei p20 pro lockscreen

Hi there, I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20 pro, I've seen that other people have managed it but I need...

Casual Listener

Hi there,   I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20...

larppa5

Casual Listener

13540 Views

1 replies

0 likes

  • 13540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with Note 8 and Spotify app when pausing playback for a while and resuming use of the app.

PlanPremiumCountry USADeviceNote 8Operating SystemOreo (8.0.0)Spotify App Version8.4.66.733 armV7 My Question or Issue I will encounter some kind of bug that will pop up when the app goes inactive for a while. I'll start the app, listen to something ...

Casual Listener

Plan Premium Country  USA Device Note 8 Operating System Oreo (8.0.0) Spotify App Version 8.4.66.733 armV7  My Question or Issue  I will encounter some kind of bug tha...

disco_stu_82

Newbie

3018 Views

5 replies

4 likes

  • 3018 Views
  • 5 replies
  • 4 likes

App crashes when playing music

PlanFree/PremiumCountry DeviceSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue In the middle of a song the app crashes and I have to unlock my phone again and start the app in order to play music. Very an...

Casual Listener

Plan Free/Premium Country   Device Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue     In the middle of a song ...

Billy-J

Spotify Star

661 Views

3 replies

0 likes

  • 661 Views
  • 3 replies
  • 0 likes

How to close Spotify app?

PlanFreeCountry Canada DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI generally only listen to music when I'm driving. When I'm done my drive, Spotify stops playing, which is great. The problem is that the app remains open, so I...

Casual Listener

Plan Free Country  Canada   Device Samsung Galaxy S7 Operating System Android   My Question or Issue I generally only listen to music when I'm driving. When I'm done my driv...

860 Views

0 replies

0 likes

  • 860 Views
  • 0 replies
  • 0 likes

Spotify connect not working

Since a week or two I can't seem to use spotify connect on my android device anymore...I reinstalled spotify and I could use it again... until I closed spotify...Then I tried rebooting and it worked again... until I closed it again...This keeps happe...

Newbie

Since a week or two I can't seem to use spotify connect on my android device anymore... I reinstalled spotify and I could use it again... until I closed spotify... Then I tried rebooting and it wor...

436 Views

0 replies

0 likes

bug
help!
  • 436 Views
  • 0 replies
  • 0 likes

Solved!! New Layout A/B test

PlanPremium CountryNetherlands DeviceOnePlus One Operating SystemLineageOS 15.1 + OpenGapps + su My FeedbackThis layout change isn't a good one. The repeat button is hidden behind a menu icon and the devices available is surprisingly inconvenient whe...

Regular

Plan Premium   Country Netherlands   Device OnePlus One   Operating System LineageOS 15.1 + OpenGapps + su   My Feedback This layout change isn't a good one. The repe...

Loxer

Community Legend

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Chromecast implementation is buggy

PlanPremiumCountryNorwayDeviceSamsung Galaxy Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue I constantly have to reboot my phone in order to see my chromecast devices. They show up without problems in Google Home, YouTube apps and others...

Newbie

Plan Premium Country Norway Device Samsung Galaxy Galaxy S8 Operating System Android 8.0.0   My Question or Issue  I constantly have to reboot my phone in order to see my chromeca...

532 Views

0 replies

4 likes

  • 532 Views
  • 0 replies
  • 4 likes