Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111356 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223959 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
581238 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478494 Views
577 replies
40 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S7 activeOperating SystemAndroid 8.0 My Question or IssueSpotify on my phone stopped saving files to my SD card. I opened the Spotify Settings and there is no longer a Storage option. Is there any way to mak...
Plan Premium Country USA Device Samsung Galaxy S7 active Operating System Android 8.0 My Question or Issue Spotify on my phone stopped saving files to my SD card. I opened th...
Gig Goer
935 Views
1 replies
0 likes
Google Assistant will not play downloaded tracks in Spotify when Spotify is in offline mode. Is there a fix?
Google Assistant will not play downloaded tracks in Spotify when Spotify is in offline mode. Is there a fix?
556 Views
0 replies
2 likes
PlanPremiumCountryBrazil DeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueThis is weird (I think): Android Auto voice commands work with waze and google maps just fine, and voice commands work well with Spotify when I'm using ...
Plan Premium Country Brazil Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue This is weird (I think): Android Auto voice commands work with waz...
Gig Goer
15855 Views
26 replies
9 likes
I'm aving trouble searching. It says I'm not online, but I am. I can play songs in all my playlist, even those that aren't downloaded, but whenever I try to search, it says I'm not connected to the internet. When is Spotify going to fix all the probl...
I'm aving trouble searching. It says I'm not online, but I am. I can play songs in all my playlist, even those that aren't downloaded, but whenever I try to search, it says I'm not connected to the i...
Spotify Star
3475 Views
1 replies
2 likes
None of the PlanPremiumCountryAustraliaSamsung 9 Fixed the pausing issue by uninstalling. BUT now i have no Browse or Radio options. To get them back i have to uninstall and reinstall everyday. I have no idea whay Spotify have done but after two year...
None of the Plan Premium Country Australia Samsung 9 Fixed the pausing issue by uninstalling. BUT now i have no Browse or Radio options. To get them back i have to uninst...
Spotify Star
564 Views
3 replies
0 likes
For some reason podcasts files appear only as capable for download but I can't just play them... I use an android. Already tried reinstalling... but still isn't working. Any ideas? Thanks!
For some reason podcasts files appear only as capable for download but I can't just play them... I use an android. Already tried reinstalling... but still isn't working....
Spotify Legend
1077 Views
1 replies
0 likes
Ik heb liedjes die ik op mijn laptop gezet heb die daar wel afspelen. Maar op mijn smartphone staan deze in het grijs. Hoe komt dit?
Ik heb liedjes die ik op mijn laptop gezet heb die daar wel afspelen. Maar op mijn smartphone staan deze in het grijs. Hoe komt dit?
Spotify Legend
439 Views
1 replies
0 likes
Hi, I've always been able to pick specific artits in my own created playlist (Over 1,500 songs) and shuffle songs just by that one artist but all of a sudden but all of a sudden it will not work and Spotify seem unable to help,I'm a premium user and ...
Hi, I've always been able to pick specific artits in my own created playlist (Over 1,500 songs) and shuffle songs just by that one artist but all of a sudden but all of a sudden it will not ...
370 Views
0 replies
0 likes
Hi i have a mi A2 Lite with Android 8.1. i'm using latest beta of spotify app with premium account. The app seems doesn't support the 18:9 screen. Any solution? Thanks for response
Hi i have a mi A2 Lite with Android 8.1. i'm using latest beta of spotify app with premium account. The app seems doesn't support the 18:9 screen. Any solution? Thanks for response
Spotify Legend
572 Views
1 replies
0 likes
PlanPremium Country USADeviceSamsung Galaxy 9+Operating SystemAndroid My Question or Issue
Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android My Question or Issue
839 Views
0 replies
0 likes
PlanPremiumCountry Device(Samsung Galaxy S9)Operating System(Android Oreo)Spotify Version8.4.70.666 armV7 My Question or Issue When I filter for a specific artist inside a playlist, the playing queue doesn't play only the songs that appear on the scr...
Plan Premium Country Device (Samsung Galaxy S9) Operating System (Android Oreo) Spotify Version 8.4.70.666 armV7 My Question or Issue When I filter for a specific...
Community Legend
1247 Views
3 replies
0 likes
PlanPremiumCountryMalaysiaDeviceSamsung Note 8 Operating SystemAndroid Oreo (Android version 8.0.0) My Question or Issue I have paired my phone into my car (BMW X3 G01) and manage to get Spotify running. However, I found that when I use the steering ...
Plan Premium Country Malaysia Device Samsung Note 8 Operating System Android Oreo (Android version 8.0.0) My Question or Issue I have paired my phone into my ca...
518 Views
0 replies
0 likes
PlanPremiumCountry CANADADeviceSAMSUNG S7Operating SystemLATEST ANDROID My Question or Issue It keeps changing songs to next in que, or to a randomly new playlist not related to the type of music I listen to. All while in my pocket. Tried to logout o...
Plan Premium Country CANADA Device SAMSUNG S7 Operating System LATEST ANDROID My Question or Issue It keeps changing songs to next in que, or to a randomly new pl...
Casual Listener
2872 Views
2 replies
0 likes
I use an Android system version 7.1.1 with the updated Spotify app. So on my computer i save like a ton of songs just to my favorites playlist to shuffle, and they appear on my phone as well. However, on my phone, when i go to click on favorite songs...
I use an Android system version 7.1.1 with the updated Spotify app. So on my computer i save like a ton of songs just to my favorites playlist to shuffle, and they appear on my phone as well...
408 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Note 8Operating SystemAndroid Oreo My Question or Issue Whenever I switch away from the Spotify app to another app (say messanger) and then return to Spotify, it will have switched to offline mode despite me still ...
Plan Premium Country USA Device Samsung Note 8 Operating System Android Oreo My Question or Issue Whenever I switch away from the Spotify app to another app (say...
Newbie
1154 Views
3 replies
0 likes
PlanPremiumCountry SwedenSamsung galaxy 8+Operating SystemAndroid 8.0 My Question or Issue Spotify will play a couple of songs, then it stops playing, it dissapears from the dragdown menu and never returns. When i open the list of active apps spotify...
Plan Premium Country Sweden Samsung galaxy 8+ Operating System Android 8.0 My Question or Issue Spotify will play a couple of songs, then it stops playing, it diss...
Casual Listener
2259 Views
3 replies
1 likes
PlanPremiumCountryItaly DeviceMoto g 4gMy Question or Issue Since about 10 days when i try to open my Daily mix 1 there's an error. Just with number 1, oter 5 mixes work perfectly. Which is the problem? How can i fix ft?
Plan Premium Country Italy Device Moto g 4g My Question or Issue Since about 10 days when i try to open my Daily mix 1 there's an error. Just with number 1, oter 5 mixes wo...
339 Views
0 replies
0 likes
PlanPremiumCountry USADeviceMoto Z2 ForceOperating SystemAndroid Oreo My Question or Issue Sometime around 2015 Spotify had a lot of problems syncing local files. I almost left the platform/cancelled Premium then, but the team seemed to fix the probl...
Plan Premium Country USA Device Moto Z2 Force Operating System Android Oreo My Question or Issue Sometime around 2015 Spotify had a lot of problems syncing l...
673 Views
0 replies
2 likes
To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a random song that isn't on my playlist or song list. It starts p...
To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a rand...
Casual Listener
1892 Views
1 replies
2 likes
I am paying for premium, recently upgraded the the samsung note 8. Spotify has become unusable and is ruining my life. I have tried everything on the community boards and it actually feels like its getting worse. Spotify will 'assume control' of my w...
I am paying for premium, recently upgraded the the samsung note 8. Spotify has become unusable and is ruining my life. I have tried everything on the community boards and it actually feels like its g...
Regular
2431 Views
12 replies
2 likes
