Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
392209 Views
545 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out and log in and re-installed the app. What should I do?!?!?
This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out an...
Spotify Legend
374 Views
1 replies
0 likes
PlanPremiumCountry DKDeviceAndroid, huawei somethingOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys. i have a problem with spotify on android on specific songs. oddly, it only happens to some songs. again, only so...
Plan Premium Country DK Device Android, huawei something Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys. i have a problem w...
Spotify Legend
502 Views
1 replies
1 likes
PlanPremiumCountry CanadaDeviceLG G6 Operating SystemAndroid Oreo My Question or IssueThis didn't happen at first with my device, but does now eventually no matter what. As the title states, it will pause randomly while playing. Also will not remain ...
Plan Premium Country Canada Device LG G6 Operating System Android Oreo My Question or Issue This didn't happen at first with my device, but does now eventually no matter ...
Music Fan
507 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueI've 2 issues to report, with the current Spotify version from 9th September '18 1. The app is closing suddenly while listening music. At that time, th...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 8.0.0 My Question or Issue I've 2 issues to report, with the current Spotify version from 9th Sep...
Music Fan
425 Views
1 replies
0 likes
Version 8.4.64.555armV7PlanPremium (2 users) Country USADevice(SAMSUNG NOTE Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Haven't been able to go online in at least two weeks except for one day. Despite attempting to ac...
Version 8.4.64.555armV7 Plan Premium (2 users) Country USA Device (SAMSUNG NOTE 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nb...
Spotify Legend
2435 Views
5 replies
0 likes
PlanPremiumCountry HungaryDeviceHuwaei p10 liteOperating System Android My Question or Issue - control bar doesn't appear many times in the top thingy- Spotify keeps playing after disconnecting jack headphones- music stops playing when I get a Facebo...
Plan Premium Country Hungary Device Huwaei p10 lite Operating System Android My Question or Issue - control bar doesn't appear many times in the top thingy ...
Spotify Legend
1793 Views
2 replies
2 likes
Plan: PremiumCountry: USDevice: Samsung Galaxy 7Operating System: Android 8.0.0My Question or IssueI use both the Windows version and the app on my phone. I have numerous playlists and although all of the songs show up in the desktop version in these...
Plan: Premium Country: US Device: Samsung Galaxy 7 Operating System: Android 8.0.0 My Question or Issue I use both the Windows version and the app on my phone. I have numerous playlist...
Spotify Legend
469 Views
1 replies
0 likes
PlanPremiumCountryNetherlands Device(moto g4Operating SystemAndroid Nougat My Question or Issue recently my phone powered down due to a low battery, when i turned it back on my phone had moved all of my downloaded songs to my phone storage (they orig...
Plan Premium Country Netherlands Device (moto g4 Operating System Android Nougat My Question or Issue recently my phone powered down due to a low battery, when ...
Newbie
976 Views
4 replies
1 likes
PlanPremiumCountry CanadaDeviceGalaxy S8Operating System8.0, so Oreo My Question or Issue Had this issue for awhile but never really cared about it. I noticed that when I'm on data, it doesn't allow me to perform a search. It sas I'm offline. It work...
Plan Premium Country Canada Device Galaxy S8 Operating System 8.0, so Oreo My Question or Issue Had this issue for awhile but never really cared about it. I noticed...
Spotify Star
712 Views
3 replies
0 likes
I just happen to stumble across that the songs on the slim shady lp is now censored, what I thought it was my car stereo skipping. Why is the slim shady lp now censored, I would like the uncensored versions of the songs like, still don't give a F***,...
I just happen to stumble across that the songs on the slim shady lp is now censored, what I thought it was my car stereo skipping. Why is the slim shady lp now censored, I would like the uncenso...
Regular
12034 Views
12 replies
34 likes
PlanPremiumCountry SwedenDevice(Nokia 6 2018)Operating System(Android One) My Question or Issue When I have Spotify installed on my phone, it can restart itself for no apparent reason. It can restart as frequently as every 10-20 minutes. I have tried...
Plan Premium Country Sweden Device (Nokia 6 2018) Operating System (Android One) My Question or Issue When I have Spotify installed on my phone, it can resta...
Music Fan
1235 Views
10 replies
0 likes
PlanFreeCountry Greece DeviceSony Xperia Z5 Compact Operating SystemAndroid My Question or Issue I'm using Spotify free on my mobile to listen to shuffled playlists. However , whenever a long track (I.e. More than 10-15 mins long ) is being played, t...
Plan Free Country Greece Device Sony Xperia Z5 Compact Operating System Android My Question or Issue I'm using Spotify free on my mobile to listen to shuffled...
Regular
593 Views
3 replies
0 likes
PlanFreeDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueThe "Behind the lyrics" function is not working, and either the "View artist" (when sliding up the song)I've tried to restart, reinstall, reconnect, and to turn the opti...
Plan Free Device Samsung Galaxy S8 Operating System Android 8.0.0 My Question or Issue The "Behind the lyrics" function is not working, and either the "View artist" (when sliding up th...
Newbie
463 Views
1 replies
0 likes
PlanPremiumCountry CanadaDevice Samsung Galaxy 9+Operating System Android Oreo My Question or IssueWhen using android auto, pushing play in the app does nothing. When I try to start playing on my phone, I can only hear the music when Waze gives direc...
Plan Premium Country Canada Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue When using android auto, pushing play in the app does n...
Spotify Legend
902 Views
1 replies
1 likes
PlanPremiumCountry BrazilDeviceRedmi 4AOperating SystemAndroid 7.1Version8.4.70.666Sometimes in a day when I open the spotify app, I can't neither see the music player bar on the app or the notification music control. I can onl fix it by killing the ...
Plan Premium Country Brazil Device Redmi 4A Operating System Android 7.1 Version 8.4.70.666 Sometimes in a day when I open the spotify app, I can't neither see the music player ba...
Spotify Legend
746 Views
1 replies
0 likes
I'm unable to access any of my Daily Mixes on my phone. It's fine on my desktop. When I try to open it on my phone I get "Sorry, something went wrong. Please give it another try." All the time, with all the mixes. I can play the music on the desktop,...
I'm unable to access any of my Daily Mixes on my phone. It's fine on my desktop. When I try to open it on my phone I get "Sorry, something went wrong. Please give it another try." All the time, with ...
Spotify Legend
2705 Views
1 replies
0 likes
PlanPremium (Family)Country CanadaDeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When I double click the headphone button, it pauses and resumes the music very fast, instead of skip to the next track. All the regular clear cache...
Plan Premium (Family) Country Canada Device Google Pixel 2 Operating System Android 9.0 My Question or Issue When I double click the headphone button, it pauses and resum...
Spotify Legend
982 Views
1 replies
5 likes
Hola, cambié spotify a modo off line y ahora no vuelve a online!!PlanPremiumCountryArgentina DeviceSamsung J2 PRIMEOperating System Android My Question or IssueSpotify no se cambia a modo online! Le cambié la configuración, pero no se cambia. Tampoco...
Hola, cambié spotify a modo off line y ahora no vuelve a online!! Plan Premium Country Argentina Device Samsung J2 PRIME Operating System Android My Question or Iss...
Spotify Legend
415 Views
1 replies
0 likes
Tengo un Samsung Galaxy J7 Prime de Metro PCS, tengo android 8.1, tengo Spotify Premium y cuando abro la aplicación en mi móvil este se traba y se reinicia. Ya probé con otras aplicaciones y solamente sucede con Spotify. Por favor respondan porque es...
Tengo un Samsung Galaxy J7 Prime de Metro PCS, tengo android 8.1, tengo Spotify Premium y cuando abro la aplicación en mi móvil este se traba y se reinicia. Ya probé con otras aplicaciones y...
1628 Views
0 replies
3 likes
There are a few songs which i want to play but they are just gray and can be so, there is a way to listen them?
There are a few songs which i want to play but they are just gray and can be so, there is a way to listen them?
Spotify Legend
679 Views
1 replies
0 likes
