Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PremiumAustraliaSamsung Galaxy 9Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing Tried all suggestions on community blog. Will happen when at home, out , using headset or stereo. Is a little an...
Premium Australia Samsung Galaxy 9 Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing Tried all suggestions on community blog. &nbs...
214 Views
0 replies
0 likes
Plan fsmilyFree/PremiumCountry Android8 Rca maven pro I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlist name and now I have no liked from radio list. When I like new stuff on radio it highli...
Plan fsmily Free/Premium Country Android8 Rca maven pro I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlis...
Roadie
742 Views
2 replies
0 likes
PlanPremiumCountry NetherlandsDeviceHTC one M10Operating SystemAndroid 8.0.0 My Question or Issue Normally when i use Spotify it will run on the background when i play music. I can see the small Spotify symbol in the top left corner of my screen and ...
Plan Premium Country Netherlands Device HTC one M10 Operating System Android 8.0.0 My Question or Issue Normally when i use Spotify it will run on the background when i p...
Composer
757 Views
1 replies
0 likes
PlanPremium (student)Country NetherlandsDeviceOnePlus 6Operating SystemAndroid Oreo My Question or Issue Spotify stops playing in the middle of a song no matter how I listen to it on my phone (headphones, speaker, etc). Sometimes I can tap on another...
Plan Premium (student) Country Netherlands Device OnePlus 6 Operating System Android Oreo My Question or Issue Spotify stops playing in the middle of a song no matte...
Composer
7717 Views
7 replies
9 likes
PlanPremiumCountryCzech Republic DeviceSony Xperia X Compact (F5321) (Build number 34.4.A.2.85)Operating SystemAndroid 8.0.0Spotify Version8.4.63.584 armV7 My Question or IssueI am having a problem to switch my storage to external SD card. Other apps...
Plan Premium Country Czech Republic Device Sony Xperia X Compact (F5321) (Build number 34.4.A.2.85) Operating System Android 8.0.0 Spotify Version 8.4.63.584 armV7 My Q...
Casual Listener
832 Views
2 replies
0 likes
PlanPremiumCountry BrasilDeviceMoto G5Operating SystemAndroid My Question or Issue O meu spotify não atualizou em questão do visual, e já desinstalei varias vezes
Plan Premium Country Brasil Device Moto G5 Operating System Android My Question or Issue O meu spotify não atualizou em questão do visual, e já desinstalei varias v...
Regular
3113 Views
8 replies
0 likes
PlanPremiumCountry DeviceNote 8Operating SystemAndroid My Question or Issue I'll borrow from another post who has the same issue I'm having. 1. Notification Playback does not appear on the lock screen or the notification pane.After playing music for ...
Plan Premium Country Device Note 8 Operating System Android My Question or Issue I'll borrow from another post who has the same issue I'm having. ...
Casual Listener
2196 Views
2 replies
2 likes
Plan: PremiunPaís: MéxicoEquipo: Moto X4Sistema: Android 8.0.0Problema:El problema que tengo es que desde hace dos semanas que instale spotify en el Moto X4 cada vez que le doy play a una canción o le paso a otra canción se traba por unos milisegundo...
Plan: Premiun País: México Equipo: Moto X4 Sistema: Android 8.0.0 Problema: El problema que tengo es que desde hace dos semanas que instale spotify en el Moto X4 cada vez que le doy play a una...
Casual Listener
1392 Views
2 replies
1 likes
Plan: PremiumCountry: AustraliaDevice: Samsung Galaxy S8Operating System: Android Oreo I've noticed in the last few weeks that Spotify will stop streaming after exactly and reliably 10 minutes after putting the phone to sleep. I've gone to the power ...
Plan: Premium Country: Australia Device: Samsung Galaxy S8 Operating System: Android Oreo I've noticed in the last few weeks that Spotify will stop streaming after exactly and r...
Community Legend
906 Views
1 replies
1 likes
PlanPremiumCountry Uruguay DeviceZTE Axon 7 MiniOperating SystemAndroid Por qué no puedo usar en mi coche la posición horizontal de spotify?Por qué para usar el control principal de la canción, con su portada, hay que tener el celular en poisición ve...
Plan Premium Country Uruguay Device ZTE Axon 7 Mini Operating System Android Por qué no puedo usar en mi coche la posición horizontal de spotify? Por qué para usar el co...
311 Views
0 replies
0 likes
Hi,I use a trial spotify premium version which will change to the actual premium account in November. After a few days of usage that were without problems, I couldn't connect nor start my smartphone spotify-App anymore although I was perfectly connec...
Hi, I use a trial spotify premium version which will change to the actual premium account in November. After a few days of usage that were without problems, I couldn't connect nor start my smartphon...
Spotify Star
361 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S5Operating SystemAndroid 6.0.1 Marshmallow / Windows 10Spotify Android8.4.70.666Spotify Windows1.0.89.313 My Question or IssueI have local files of music that are unavailable in the Spotify library showing ...
Plan Premium Country USA Device Samsung Galaxy S5 Operating System Android 6.0.1 Marshmallow / Windows 10 Spotify Android 8.4.70.666 Spotify Windows 1.0.89.313 My Question o...
308 Views
0 replies
0 likes
PlanPremiumCountry USADevicePixel 2Operating SystemAndroid Pie My Question or Issue Hi,I will be playing music on my phone, but the notification drawer will not have the music I am playing within Spotify. I have to close Spotify and open it again bef...
Plan Premium Country USA Device Pixel 2 Operating System Android Pie My Question or Issue Hi, I will be playing music on my phone, but the notification drawer will not...
Community Legend
511 Views
1 replies
0 likes
PlanPremiumCountry RomaniaDeviceLenovo Moto ZOperating SystemAndroid Oreo 8.0.0My Question or IssueI've never been able to share songs via Insta Stories. I had patience, there were many more people being unable to do it. I got it then, it comes in wa...
Plan Premium Country Romania Device Lenovo Moto Z Operating System Android Oreo 8.0.0 My Question or Issue I've never been able to share songs via Insta Stories. I had patience...
Casual Listener
1175 Views
8 replies
2 likes
DeviceSamsung note 8 Car( mazda 3 2018 )My Question or IssueEvery time I turn my car on to listen to music the track info freeze but the music keep playing regularly, I know is not the car because I tried pandora, Google music etc and they work.It al...
Device Samsung note 8 Car( mazda 3 2018 ) My Question or Issue Every time I turn my car on to listen to music the track info freeze but the music keep playing regularly, I know is n...
Spotify Legend
707 Views
1 replies
0 likes
I have downloaded my playlist for offline use - all spotify tracks downloaded fine and 3 local files.However the remaining 30 or so local files did not and the playlist came up as download finished and the mmajority are still greyed out! Why is this?...
I have downloaded my playlist for offline use - all spotify tracks downloaded fine and 3 local files. However the remaining 30 or so local files did not and the playlist came up as download finished...
Spotify Legend
265 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceMoto G5Operating SystemAndroid 7.0 My Question or Issue Issue started this morning Midway through playing a song it will skip to the next song. This occurs on every single song. Have cleared cache, uninstalled and reins...
Plan Premium Country Ireland Device Moto G5 Operating System Android 7.0 My Question or Issue Issue started this morning Midway through playing a song it w...
Casual Listener
325 Views
1 replies
0 likes
PlanPremium (for fricking years at this point)CountryUK DeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0Spotify version8.4.63.584 armV7 when first reported; now 8.4.70.666 armV7 My issueOriginally reported this a few months ago in https://commun...
Plan Premium (for fricking years at this point) Country UK Device Samsung Galaxy S9+ Operating System Android 8.0.0 Spotify version 8.4.63.584 armV7 when first reported; now 8.4.70.666...
Spotify Legend
560 Views
3 replies
0 likes
PlanPremiumCountry United StatesDevice(Samsung Galaxy Note Operating System(Android 8.0.0) My Question or Issue My Spotify app closes randomly. Why, I'm not sure. I'll be listening to music for about 15 mins, then all of a sudden....the app will forc...
Plan Premium Country United States Device (Samsung Galaxy Note 😎 Operating System (Android 8.0.0) My Question or Issue My Spotify app closes randomly. Why, I'm n...
Spotify Star
1452 Views
9 replies
1 likes
PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy 9 My Question or IssueSince the last few days, the spotify icon in the notification area/bar (normally allowing playback controls and going straight to the app while using other apps) has disap...
Plan Free/Premium Country United States Device Samsung Galaxy 9 My Question or Issue Since the last few days, the spotify icon in the notification area/bar (normally allowing playback ...
Spotify Legend
762 Views
1 replies
1 likes
