Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
377404 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryNetherlandsDeviceHuawei P20 ProOperating SystemEMUI Android 8.1.0My Question or IssueWhenever I fully close and restart my Spotify app, my settings reset to shuffle and infinite repeat. I want to permanently disable these somehow, s...
Plan Premium Country Netherlands Device Huawei P20 Pro Operating System EMUI Android 8.1.0 My Question or Issue Whenever I fully close and restart my Spotify app, my settings reset to shuffl...
Spotify Star
558 Views
1 replies
1 likes
Plan: PremiumCountry: United States DeviceAmazon Fire HD 8 (6th Generation)Operating SystemFire OS 5 (Android Derived) My Question or Issue According to my settings, downloads take up 7.0 MB of my memory, but I currently have no downloaded songs thou...
Plan: Premium Country: United States Device Amazon Fire HD 8 (6th Generation) Operating System Fire OS 5 (Android Derived) My Question or Issue According to my se...
Spotify Legend
6096 Views
1 replies
0 likes
Listened to my playlists a few hours ago, four maybe, get of work and I'm asked to logg in to spotify again. Sure. It loggs me out instantly. Try again. Same. Find a topic to reset my password. Do so, I can log in but all my playlists are now gone. P...
Listened to my playlists a few hours ago, four maybe, get of work and I'm asked to logg in to spotify again. Sure. It loggs me out instantly. Try again. Same. Find a topic to reset my password. Do so...
Spotify Star
520 Views
1 replies
0 likes
This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out and log in and re-installed the app. What should I do?!?!?
This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out an...
Spotify Legend
369 Views
1 replies
0 likes
PlanPremiumCountry DKDeviceAndroid, huawei somethingOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys. i have a problem with spotify on android on specific songs. oddly, it only happens to some songs. again, only so...
Plan Premium Country DK Device Android, huawei something Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys. i have a problem w...
Spotify Legend
476 Views
1 replies
1 likes
PlanPremiumCountry CanadaDeviceLG G6 Operating SystemAndroid Oreo My Question or IssueThis didn't happen at first with my device, but does now eventually no matter what. As the title states, it will pause randomly while playing. Also will not remain ...
Plan Premium Country Canada Device LG G6 Operating System Android Oreo My Question or Issue This didn't happen at first with my device, but does now eventually no matter ...
Music Fan
498 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueI've 2 issues to report, with the current Spotify version from 9th September '18 1. The app is closing suddenly while listening music. At that time, th...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 8.0.0 My Question or Issue I've 2 issues to report, with the current Spotify version from 9th Sep...
Music Fan
416 Views
1 replies
0 likes
Version 8.4.64.555armV7PlanPremium (2 users) Country USADevice(SAMSUNG NOTE Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Haven't been able to go online in at least two weeks except for one day. Despite attempting to ac...
Version 8.4.64.555armV7 Plan Premium (2 users) Country USA Device (SAMSUNG NOTE 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nb...
Spotify Legend
2386 Views
5 replies
0 likes
PlanPremiumCountry HungaryDeviceHuwaei p10 liteOperating System Android My Question or Issue - control bar doesn't appear many times in the top thingy- Spotify keeps playing after disconnecting jack headphones- music stops playing when I get a Facebo...
Plan Premium Country Hungary Device Huwaei p10 lite Operating System Android My Question or Issue - control bar doesn't appear many times in the top thingy ...
Spotify Legend
1776 Views
2 replies
2 likes
Plan: PremiumCountry: USDevice: Samsung Galaxy 7Operating System: Android 8.0.0My Question or IssueI use both the Windows version and the app on my phone. I have numerous playlists and although all of the songs show up in the desktop version in these...
Plan: Premium Country: US Device: Samsung Galaxy 7 Operating System: Android 8.0.0 My Question or Issue I use both the Windows version and the app on my phone. I have numerous playlist...
Spotify Legend
451 Views
1 replies
0 likes
PlanPremiumCountryNetherlands Device(moto g4Operating SystemAndroid Nougat My Question or Issue recently my phone powered down due to a low battery, when i turned it back on my phone had moved all of my downloaded songs to my phone storage (they orig...
Plan Premium Country Netherlands Device (moto g4 Operating System Android Nougat My Question or Issue recently my phone powered down due to a low battery, when ...
Newbie
946 Views
4 replies
1 likes
PlanPremiumCountry CanadaDeviceGalaxy S8Operating System8.0, so Oreo My Question or Issue Had this issue for awhile but never really cared about it. I noticed that when I'm on data, it doesn't allow me to perform a search. It sas I'm offline. It work...
Plan Premium Country Canada Device Galaxy S8 Operating System 8.0, so Oreo My Question or Issue Had this issue for awhile but never really cared about it. I noticed...
Spotify Star
693 Views
3 replies
0 likes
I just happen to stumble across that the songs on the slim shady lp is now censored, what I thought it was my car stereo skipping. Why is the slim shady lp now censored, I would like the uncensored versions of the songs like, still don't give a F***,...
I just happen to stumble across that the songs on the slim shady lp is now censored, what I thought it was my car stereo skipping. Why is the slim shady lp now censored, I would like the uncenso...
Regular
11912 Views
12 replies
34 likes
PlanPremiumCountry SwedenDevice(Nokia 6 2018)Operating System(Android One) My Question or Issue When I have Spotify installed on my phone, it can restart itself for no apparent reason. It can restart as frequently as every 10-20 minutes. I have tried...
Plan Premium Country Sweden Device (Nokia 6 2018) Operating System (Android One) My Question or Issue When I have Spotify installed on my phone, it can resta...
Music Fan
1191 Views
10 replies
0 likes
PlanFreeCountry Greece DeviceSony Xperia Z5 Compact Operating SystemAndroid My Question or Issue I'm using Spotify free on my mobile to listen to shuffled playlists. However , whenever a long track (I.e. More than 10-15 mins long ) is being played, t...
Plan Free Country Greece Device Sony Xperia Z5 Compact Operating System Android My Question or Issue I'm using Spotify free on my mobile to listen to shuffled...
Regular
562 Views
3 replies
0 likes
PlanFreeDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueThe "Behind the lyrics" function is not working, and either the "View artist" (when sliding up the song)I've tried to restart, reinstall, reconnect, and to turn the opti...
Plan Free Device Samsung Galaxy S8 Operating System Android 8.0.0 My Question or Issue The "Behind the lyrics" function is not working, and either the "View artist" (when sliding up th...
Newbie
454 Views
1 replies
0 likes
PlanPremiumCountry CanadaDevice Samsung Galaxy 9+Operating System Android Oreo My Question or IssueWhen using android auto, pushing play in the app does nothing. When I try to start playing on my phone, I can only hear the music when Waze gives direc...
Plan Premium Country Canada Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue When using android auto, pushing play in the app does n...
Spotify Legend
891 Views
1 replies
1 likes
PlanPremiumCountry BrazilDeviceRedmi 4AOperating SystemAndroid 7.1Version8.4.70.666Sometimes in a day when I open the spotify app, I can't neither see the music player bar on the app or the notification music control. I can onl fix it by killing the ...
Plan Premium Country Brazil Device Redmi 4A Operating System Android 7.1 Version 8.4.70.666 Sometimes in a day when I open the spotify app, I can't neither see the music player ba...
Spotify Legend
729 Views
1 replies
0 likes
I'm unable to access any of my Daily Mixes on my phone. It's fine on my desktop. When I try to open it on my phone I get "Sorry, something went wrong. Please give it another try." All the time, with all the mixes. I can play the music on the desktop,...
I'm unable to access any of my Daily Mixes on my phone. It's fine on my desktop. When I try to open it on my phone I get "Sorry, something went wrong. Please give it another try." All the time, with ...
Spotify Legend
2694 Views
1 replies
0 likes
PlanPremium (Family)Country CanadaDeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When I double click the headphone button, it pauses and resumes the music very fast, instead of skip to the next track. All the regular clear cache...
Plan Premium (Family) Country Canada Device Google Pixel 2 Operating System Android 9.0 My Question or Issue When I double click the headphone button, it pauses and resum...
Spotify Legend
962 Views
1 replies
5 likes
