Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38761 Views
  • 65 replies
  • 25 likes
  • 38761 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Solved!! General Problem with Playlists

On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position. actually It's not good for large lists, you have to scoll and to read every title to get the right ...

  • Newbie
  •     On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position.  ...
  • Will_T
  • Songwriter
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot change top to bottom?

PremiumCountry United statesDeviceAndroidMy Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but now that I have switched it once and would like to change it back when I ...

  • Casual Listener
  • Premium Country  United states Device Android My Question or Issue  I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but ...
  • SergioDavid
  • Roadie
  • 649 Views
  • 5 replies
  • 2 likes
  • 649 Views
  • 5 replies
  • 2 likes

Superuser Contribution Audiobooks and ads in wrong language

For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a German speaking country.Even when I try to search for...

  • Casual Listener
  • For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a Ge...
  • SergioDavid
  • Roadie
  • 736 Views
  • 3 replies
  • 1 likes
  • Ads playing wrong
    Audiobooks
  • 736 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files

Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet up, all my devices are on the one network. Any advice ple...

  • Community Legend
  • Until  recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet ...
  • SergioDavid
  • Roadie
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo reproducir canciones descargadasy usar el modo offline

Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. YA DESINSTALE LA APP, BORRE CACHÉ, ELIMINE MEDIOS OFFLINE (de hecho este es el único) y no he po...

  • Casual Listener
  • Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet.  YA DESINSTALE LA APP, BORRE CACHÉ, ELI...
  • Mummramon
  • Casual Listener
  • 2045 Views
  • 4 replies
  • 0 likes
  • 2045 Views
  • 4 replies
  • 0 likes

Trouble downloading

hiI can't seem to download the songsWhen i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?Im actually french; here's the message in french (original)"Allez dans ...

  • Casual Listener
  • hi I can't seem to download the songs When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings? Im actually fr...
  • Kuro2
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Repeat button missing

PlanFreeCountry USDeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is this a premium feature now or what?

  • Casual Listener
  • Plan Free Country  US Device LG Stylo 2 Operating System Android 7.0   My Question or Issue  I recently discovered that I no longer have the shuffle and repeat buttons. Is th...
  • Temetius
  • Songwriter
  • 3080 Views
  • 5 replies
  • 0 likes
  • 3080 Views
  • 5 replies
  • 0 likes

Random behaviour of Spotify :-/ (Shutdowns, loading speed and more)

PlanPremiumCountryGermany DeviceHuawei Honor 6XOperating SystemAndroid 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I am almost happy.But there are several really annoying things going on.1. Random shutdowns of ...

  • Music Fan
  • Plan Premium Country Germany   Device Huawei Honor 6X Operating System Android 7 (EMUI 5.0.3)   My Question or Issue  Since about one month I use Spotify Premium and I a...
  • ChrisPopp
  • Music Fan
  • 551 Views
  • 6 replies
  • 0 likes
  • 551 Views
  • 6 replies
  • 0 likes

Alphabetical sorting bug

The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, recently added etc. For example instead of sorting the ...

  • Regular
  • The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, rece...
  • Spongeloaf
  • Regular
  • 4369 Views
  • 26 replies
  • 16 likes
  • 4369 Views
  • 26 replies
  • 16 likes

Superuser Contribution Spotify Issues

PlanPremiumCountryMalaysiaDeviceXiaomi Redmi 5Operating SystemAndroit Nougat 7.1.2 (MIUI Global 9.2 (NDMIEK) My Question or Issue1. Spotify Icon gone from status bar after pausing a track for a long time (happened to me on 14/08). 2. Track automatica...

  • Newbie
  • Plan Premium Country Malaysia Device Xiaomi Redmi 5 Operating System Androit Nougat 7.1.2 (MIUI Global 9.2 (NDMIEK)   My Question or Issue 1. Spotify Icon gone from status bar after pa...
  • Aimee_T
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! My name appears next to artist

My name appears next to the Artist and Album name of the tracks in all my playlists. It is infuriating.I see my name on every track on every playlist. Screenshot of the annoying issue attached

  • Casual Listener
  • My name appears next to the Artist and Album name of the tracks in all my playlists. It is infuriating. I see my name on every track on every playlist.    Screenshot of the annoying issu...
  • Nico
  • Community Legend
  • 1033 Views
  • 3 replies
  • 0 likes
  • 1033 Views
  • 3 replies
  • 0 likes

Superuser Contribution Does not work running with the rhythm of running from the phone - do not work accelerometer?

PlanPremiumCountry PolandDeviceHuwawei Mat pro 10 dual simOperating SystemAndroid 8.0.0 EMUIMy Question or Issue

  • Casual Listener
  • Plan Premium Country  Poland Device Huwawei Mat pro 10 dual sim Operating System Android  8.0.0 EMUI My Question or Issue
  • SergioDavid
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group a spotify connect device with a chromecast

Hey, I have two devices I want to group together:-Home Audio Receiver with Spotify connect built in-Portable speaker with chromecast audio connected to it I have them both available in the Spotify app, but since the receiver doesn't have chromecast I...

  • Newbie
  • Hey,   I have two devices I want to group together: -Home Audio Receiver with Spotify connect built in -Portable speaker with chromecast audio connected to it   I have them both avail...
  • SergioDavid
  • Roadie
  • 1035 Views
  • 1 replies
  • 0 likes
  • 1035 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Un-useable on Galaxy S7

PlanPremiumCountryUnited StatesDeviceGalaxy S7My Question or IssueAll of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after many restarts and uninstalls, its so laggy and unresponsive that there is n...

  • Newbie
  •   Plan Premium Country United States Device Galaxy S7 My Question or Issue All of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after ma...
  • SergioDavid
  • Roadie
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Solved!! Storage Location Problem

PlanPremiumCountry PhilippinesDeviceLenovo A328Operating SystemAndroid 4.4.2 My Question or Issue: It seems that I can’t change the storage location in my phone, all I can see is Delete Cache option. I wonder if it’s removed or it’s not compatible on...

  • Casual Listener
  • Plan Premium Country  Philippines Device Lenovo A328 Operating System Android 4.4.2   My Question or Issue:   It seems that I can’t change the storage location in my phone, ...
  • Billy-J
  • Spotify Star
  • 804 Views
  • 5 replies
  • 0 likes
  • 804 Views
  • 5 replies
  • 0 likes

Superuser Contribution No access to SD card Sony Xperia XZ Android 8.0.0

PlanPremiumCountrySpainDeviceSony Xperia XZOperating SystemAndroid Oreo 8.0.0 My Question or IssueLlevo más de un año sin poder pasar las canciones descargadas a la SD externa. Otras aplicaciones acceden sin problemas. Spotify nunca pregunta por perm...

  • Casual Listener
  • Plan Premium Country Spain Device Sony Xperia XZ Operating System Android Oreo 8.0.0   My Question or Issue Llevo más de un año sin poder pasar las canciones descargadas a la SD e...
  • Melody
  • Spotify
  • 972 Views
  • 4 replies
  • 0 likes
  • Issue Xperia SD
  • 972 Views
  • 4 replies
  • 0 likes

Spotify showing offline when I am online,

PlanPremiumCountry CanadaDeviceSamsung a8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question isI have verified I am online.in settings., Logged of and on. Signed out from all accounts, reloaded the app. I can still download playlists ...

  • Newbie
  • PlanPremium Country  Canada Device Samsung a8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question is I have verified I am online.in settings., Logged of and...
  • Jose_M
  • Spotify Star
  • 387 Views
  • 1 replies
  • 1 likes
  • 387 Views
  • 1 replies
  • 1 likes

Solved!! GOOGLE CLOCK and Spotify

PlanPremiumCountry FranceDeviceHonor 6xOperating SystemAndroid 7 My Question or Issue when i want to set a music alarm where playlist to wake up, in the spotify tab is saying "Can not connect to Spotify." Please try again later. I have both applicati...

  • Casual Listener
  • Plan Premium Country  France Device Honor 6x Operating System Android 7   My Question or Issue  when i want to set a music alarm where playlist to wake up, in the spotify tab...
  • Jose_M
  • Spotify Star
  • 41038 Views
  • 3 replies
  • 1 likes
  • 41038 Views
  • 3 replies
  • 1 likes

Solved!! Switched phones now App won't see my Sonos

I just got a new android phone and downloaded the App on it. Now the only Sonos speaker it sees is the one in my neighbours upstairs apartment instead of the 3 here in my place. What should I do?PlanPremiumCountryCanadaDeviceOne+ 6Operating SystemAnd...

  • Casual Listener
  • I just got a new android phone and downloaded the App on it. Now the only Sonos speaker it sees is the one in my neighbours upstairs apartment instead of the 3 here in my place.  What should I d...
  • Ace_music
  • Casual Listener
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify on Android showing wrong song. Started some days ago.

PlanFree/PremiumCountry DeviceNote 8Operating SystemAndroid 8.0.0 My Question or Issue Spotify on my Android phone suddenly started not showing the song I am hearing. My car player via Bluetooth also shows the same wrong song name. Started a few days...

  • Casual Listener
  • Plan Free/Premium Country   Device Note 8 Operating System Android 8.0.0   My Question or Issue  Spotify on my Android phone suddenly started not showing the song I am hearin...
  • Alfredo
  • Roadie
  • 3319 Views
  • 4 replies
  • 2 likes
  • 3319 Views
  • 4 replies
  • 2 likes