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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

409424 Views

554 replies

37 likes

Account
Free
  • 409424 Views
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  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8914 Views

0 replies

7 likes

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Please reactivate support for Spotify App in SYNC 3 Ford

My Question or IssueIt seems that the Spotify app is no longer supported on Ford's SYNC 3 media player. When you search for apps it doesn't come up. You can still play it over Bluetooth through the media stream but this is so much messier and you can...

Newbie

    My Question or Issue It seems that the Spotify app is no longer supported on Ford's SYNC 3 media player.  When you search for apps it doesn't come up.  You can still play i...

510 Views

0 replies

6 likes

  • 510 Views
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Both Android and Windows PC are giving me the same **STRESS**!

Plan Premium Country UK DeviceSamsung S7 and Windows DesktopOperating System(Android 8.0.0 and Windows 10 creator) My Question or Issue The last 2 weeks of spotify streaming has driven me to distraction with several issues, most are common to both An...

Casual Listener

  Plan Premium   Country UK   Device Samsung S7 and Windows Desktop Operating System (Android 8.0.0 and Windows 10 creator)   My Question or Issue   The last 2 we...

337 Views

0 replies

0 likes

  • 337 Views
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LG G6 Stop Plaing Music

Plan PremiumDevice LG G6 plusOperating System Android 8.0.0 My Question or IssueSince I have my new LG G6, Spotify stop playing music without reason.I use Bluetooth or cable hearphone. maybe android 8 restrict app usage : I see a message like 'spotif...

Newbie

Plan Premium Device LG G6 plus Operating System Android 8.0.0   My Question or Issue Since I have my new LG G6, Spotify stop playing music without reason. I use Bluetooth or cable hea...

419 Views

0 replies

0 likes

G6
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Superuser Contribution [Playlists] Collaborative Playlist Broken Shuffle

PlanPremium for FamilyCountryPortugalDeviceMultiple (OnePlus 5, OnePlus 5T, Oneplus 6)Operating SystemMultiple (Android Oreo, Android Pie) My Question or IssueI have a collaborative playlist with 4 four people (me included).We each take turns to add ...

Casual Listener

Plan Premium for Family Country Portugal Device Multiple (OnePlus 5, OnePlus 5T, Oneplus 6) Operating System Multiple (Android Oreo, Android Pie)   My Question or Issue I have a collab...

sp_efnj5-1hz

Casual Listener

1327 Views

4 replies

4 likes

  • 1327 Views
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Connect Samsung Galaxy with Samsung TV

PlanPremiumCountryNetherlandsNetherlandDeviceSamsung Galaxy s7 and Samsung Smart TV My Question or IssueWe have a Samsung Smart TV with the app Spotify. My husband, who has an iPhone, can see the TV in the list for casting from the Spotify app on his...

Newbie

Plan Premium Country Netherlands Netherland Device Samsung Galaxy s7 and Samsung Smart TV   My Question or Issue We have a Samsung Smart TV with the app Spotify. My husband, who has an ...

297 Views

0 replies

0 likes

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Superuser Contribution Turn off casting to nearby device in Spotify

It seems that after all my attempts at turning off casting on my Galaxy S7, Spotify is determined to tell me that I can cast to a nearby device. As you can see in the screenshots, I have turned off Media controls for cast devices; turned off show nea...

Casual Listener

It seems that after all my attempts at turning off casting on my Galaxy S7, Spotify is determined to tell me that I can cast to a nearby device. As you can see in the screenshots, I have turned off&n...

3313 Views

0 replies

1 likes

  • 3313 Views
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Spotify app crashing

I am having this weird issue after updating my Spotify app on my OnePlus 6 from android oreo 8.1 to android 9.0 Pie. The app crashes randomly and sometimes just keeps on buffering even if i switch to wifi. Weird issue, havent faced anything like this...

Casual Listener

I am having this weird issue after updating my Spotify app on my OnePlus 6 from android oreo 8.1 to android 9.0 Pie. The app crashes randomly and sometimes just keeps on buffering even if i switch to...

493 Views

0 replies

1 likes

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Spotify constantly freezing

the application freezes every moment And then when it changes the songs it remains with the cover of the previous song, when I give it pause sometimes I do not take it I gave a Factory reset to my phone and as it continues it gives the problem alread...

Newbie

the application freezes every moment And then when it changes the songs it remains with the cover of the previous song, when I give it pause sometimes I do not take it I gave a Factory reset to my ph...

Billy-J

Spotify Star

541 Views

1 replies

1 likes

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  • 1 replies
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Opção de armazenamento no SD Card sumiu

Plan Premium Samsung S7 Android The storage in SD card option disappeared, all my music where deleted and I can reestabilsh the storage in SD card.There's no support to the customer.Is there any solution to this problem?If not, i'm considering leave ...

Newbie

Plan Premium Samsung S7 Android   The storage in SD card option disappeared, all my music where deleted and I can reestabilsh the storage in SD card. There's no support to the custo...

397 Views

0 replies

1 likes

  • 397 Views
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Spotify skips back on podcast episodes

PlanPremiumCountry UKDeviceSamsung Galaxy S8 Operating SystemAndroid Oreo My Question or Issue Hi, my Spotify has been skipping backwards on podcast episodes on its own. It generally happens when I am not doing anything and my screen is turned off. I...

Regular

Plan Premium Country  UK Device Samsung Galaxy S8  Operating System Android Oreo   My Question or Issue  Hi, my Spotify has been skipping backwards on podcast episo...

Billy-J

Spotify Star

4260 Views

1 replies

3 likes

  • 4260 Views
  • 1 replies
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New interface changed to old

I was using the new interface but then after a made a payment the interface change to the old one, and I was used to the new so i what to go back to the new interface

Newbie

I was using the new interface but then after a made a payment the interface change to the old one, and I was used to the new so i what to go back to the new interface

656 Views

0 replies

0 likes

Android 8
Interface
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Spotify does not correctly detect online/offline state across the whole app

PlanPremiumCountry DeviceSamsung Galaxy S7plusOperating SystemAndroid My Question or IssueI'd like to report a BUG. This is a bug and nothing to do with my use of the app so would like to know when this will be fixed as I'm a premium subscriber and a...

Newbie

Plan Premium Country   Device Samsung Galaxy S7plus Operating System Android   My Question or Issue I'd like to report a BUG. This is a bug and nothing to do with my use of the ap...

305 Views

0 replies

0 likes

  • 305 Views
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Multiple Problems!

PlanPremiumCountryUsaDeviceGalaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So many issues!1) keeps turning off after 10 minutes of playing music (going on for weeks)2) switches to playing on phone speakers after u...

Casual Listener

Plan Premium Country Usa Device Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So many issues! 1) keeps turning off after 10 minut...

keepbouncing

Composer

561 Views

2 replies

1 likes

  • 561 Views
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Podcasts stuck at 0% on Premium

I'm listening to Spotify Premium on my Galaxy S7. Podcasts will not download to listen offline. It stopped working earlier this week. I restarted my phone, reinstalled the app, checked app permissions, and music still downloads. Podcast downloads sta...

Newbie

I'm listening to Spotify Premium on my Galaxy S7. Podcasts will not download to listen offline. It stopped working earlier this week. I restarted my phone, reinstalled the app, checked app permission...

394 Views

0 replies

0 likes

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Video volume not normalised and too loud

PlanPremiumCountryAustraliaDeviceOnePlus 5Operating SystemAndroid Oreo My Question or IssueVideos are appearing more frequently in the most popular playlists, they do not have normalised volume (are not affected by the 'set same volume levels' settin...

Newbie

Plan Premium Country Australia Device OnePlus 5 Operating System Android Oreo   My Question or Issue Videos are appearing more frequently in the most popular playlists, they do not hav...

curtisjk

Newbie

523 Views

1 replies

5 likes

  • 523 Views
  • 1 replies
  • 5 likes

Superuser Contribution Next song randomly not playing - LG G6

PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0Spotify Version - 8.4.70.666 My Question or IssueThe app will randomly not play the next song unless i hit the next song button. always happens when connected to a bluetooth device. Im us...

Casual Listener

Plan Premium Country  Canada Device LG G6 Operating System Android 8.0 Spotify Version - 8.4.70.666   My Question or Issue The app will randomly not play the next song unless i h...

megajeff11

Casual Listener

662 Views

6 replies

0 likes

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Superuser Contribution Search offline

PlanPremiumCountry Canada DeviceOnePlus 6Operating SystemAndroid Oreo 8.1 My Question or Issue Searching in the app says I'm offline and need to go online. I am connected to wifi and can play non downloaded songs.

Newbie

Plan Premium Country  Canada   Device OnePlus 6 Operating System Android Oreo 8.1   My Question or Issue  Searching in the app says I'm offline and need to go online. I...

Guido

Spotify Legend

2745 Views

5 replies

4 likes

  • 2745 Views
  • 5 replies
  • 4 likes

Superuser Contribution Spotify connect not working on Android P(ie)

After upgrading to latest android version (9.0, aka pie) spotify connect no longer works. It doesn't find devices on my lan supporting either Chromecast or Spotify connect. On previous os version both connect versions worked perfecty.PlanPremiumCount...

Casual Listener

After upgrading to latest android version (9.0, aka pie) spotify connect no longer works. It doesn't find devices on my lan supporting either Chromecast or Spotify connect. On previous os version bot...

Guido

Spotify Legend

759 Views

1 replies

1 likes

  • 759 Views
  • 1 replies
  • 1 likes

Superuser Contribution Samsung s9+ 256gb

PlanPremiumCountry NorwayDevice S9+ samsungOperating SystemAndroid My Question or Issue Hello, so i've recently bought a s9+, and downloaded spotify. Downloaded and logged in, listened to a song and it worked fine for some days. Could connect it to m...

Newbie

Plan Premium Country  Norway Device  S9+ samsung Operating System Android   My Question or Issue  Hello, so i've recently bought a s9+, and downloaded spotify. Downloade...

Guido

Spotify Legend

421 Views

1 replies

0 likes

  • 421 Views
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Superuser Contribution [Solved] No notifications / media keys in notifications or lock screen

ProblemsIt all seemed to start with the music not stopping when my headphone jack would unplug from my car a few days ago. Then tonight I noticed the lack of media controls and no audio ducking when using the microphone.Problems IncludedNo media cont...

Regular

  Problems It all seemed to start with the music not stopping when my headphone jack would unplug from my car a few days ago. Then tonight I noticed the lack of media controls and no audio duc...

Katerina

Spotify Legend

2090 Views

4 replies

2 likes

  • 2090 Views
  • 4 replies
  • 2 likes