Problem with downloading songs

[Appeltje456]

Plan

Premium 

Device

Motorola Moto G4

Operating System

Android 7.0

My Question or Issue

 I have a playlist containing 500+ songs. Now I want to download these songs to listen to offline. Originally I have set it to be saved on the SD-card. But for some reason after several days it automatically transfers the downloaded songs from my SD-card to my device storage. 

How is this possible and what can I do about it?

[Guido]

Hey @Appeltje456.

Thanks for getting in touch!

Do you ever remove the SD card from your phone? Files can become corrupt when you remove the SD card from your phone when it's in use. Try to avoid removing the SD card from your phone unless your phone is turned off. If that doesn't help, try to reinstall the app. You can do this with these instructions.

We hope that does the trick 🙂 Let us know if you have further questions.

Have a nice day!

[Appeltje456]

I never remove the SD card from my phone, however I will reinstall the app and hope the problem will be solved that way. 

Thanks

[Peter]

Hey @Appeltje456.

No worries! Let us know how it goes 🙂

[Appeltje456]

It didn't solve the problem, what else can I do?

Or could the problem be my phone? 

[Peter]

Hey @Appeltje456.

Thanks for keeping us posted.

We believe it could be a problem with the SD card itself. We recommend that you reformat your SD card in your phone's settings. NB this will wipe everything off the card, so make sure you have everything that you need on it backed up. 

Let us know how it goes! If you have any other questions or concerns, we'll be right here.