SD storage not available

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SD storage not available

oscar_V
Casual Listener

 

Plan

Premium

Country

Belgium

 

Device

Moto G5

Operating System

Android Nougat

 

My Question or Issue

 Hi. My Spotify app crashed the other day, and then started to download all of the music I had downloaded onto my internal storage. Before it was all stored on my SD card, but the app doesn't give me the option to choose where to store my music anymore. I have other music, photo's and videos on the SD card I can still acces, so it definitely isn't broken and I still have about 30GB available. I've tried everything this guy tried (https://community.spotify.com/t5/Android/missing-storage-options/td-p/4569705), but none of those things worked. Under 'other', the only option is 'Log out', and under 'Storage' I only have the bar displaying available storage room and 'delete cache'. The SD card is a Sandisk Ultra 64GB card.

5 Replies
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Re: SD storage not available

user-removed
Not applicable

(NL)
Hallo Oscar,

Had ook probleem dat de S. app blijkcbaar de SD card niet meer zag (geen keuze mogelijkheid bij Instellingen/Opslag), ik heb toen mbv community eea gedaan hetgeen oplossing bood.
O.a. S.cache van SD card verwijderen, etc, tot mijn verbazing maakte S. na herinstallatie wel een nieuwe map aan op SD card, maar konden mijn playlists er niet op worden weggeschreven!?

Heb je hetzelfde hebt als ik, nl. dat je Spotify gebruikt op meerdere apparaten, dan kan je cache ontkoppeld zijn geraakt van je mobieltje, bij mij hielp het om de offline devices te ontkoppelen en daarna een schone herinstallatie te doen van Spotify.

Zelf heb ik Spotify helpdesk gemaild kreeg snel en goed advies, zie hieronder;
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Hallo Rob,

Bedankt voor je terugkoppeling.

We hebben je account bekeken en we zien dat er iets is misgegaan met de offline bestanden op je apparaten. Het lijkt erop dat de cache is beschadigd en dat deze is ontkoppeld van de app.

Geen zorgen, als je deze link https://www.spotify.com/is/account/offline-devices/
volgt, kun je je offline apparaten resetten. Daarna moet je Spotify opnieuw installeren. Volg daarvoor deze stappen https://support.spotify.com/is/article/reinstallation-of-spotify/

Hiermee worden onnodige verbindingen tussen je telefoon en je Spotify-account verwijderd. Let op: je moet na afloop je offline afspeellijsten opnieuw synchroniseren.
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Hierna kon ik weer wegschrijven op SD card
Evt. kun je volgende link nog doorlopen

https://community.spotify.com/t5/Android/spotify-doesn-t-save-to-sd-card/m-p/873535#M32242s

 

 

(ENG)
Hi Oscar,

Also had the problem that s. apparently the SD card app no longer saw (no option at settings/storage), I then using community eea done what solution offered.
After S. cache on SD card removal, to my surprise made S. or a new folder on SD card after reinstallation, but my playlists couldn’t be written there!?

Did You have the same as I, namely that your Spotify used on multiple devices, something could have gone wrong with my cache and offline devices connected to S.
Disconnecting offline devices and then doing a clean reinstallation of Spotify did help.


I mailed Spotify helpdesk and got fast and good advice, see below;
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Hi Rob,

Thanks for your feedback.

We have reviewed your account and we see that something has gone wrong with the offline files on your devices. It seems that the cache is corrupted and that this has been unmapped from the app.

No worries, if You follow this link https://www.spotify.com/is/account/offline-devices/ You can reset your offline devices. After that, you need reinstallation. To do this follow these steps https://support.spotify.com/is/article/reinstallation-of-spotify/ Removes unnecessary connections between your phone and your Spotify account deleted. Please note that you need to synchronize again after you offline playlists.
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After done this it worked again.
Note: You can also try this link for other solutions;

https://community.spotify.com/t5/Android/spotify-doesn-t-save-to-sd-card/m-p/873535#M32242s

 

 

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Re: SD storage not available

oscar_V
Casual Listener

Hi!

First of all, thanks for replying. I tried all the steps you linked, but unfortunately it didn't work. I then tried following the other link you sent, but when I went to Internal storage > Android > Data, com.spotify.mobile.android.ui wasn't there. However, there is a folder on my SD card called com.spotify.music that I can't delete and doesn't get removed when I uninstall the app.

Any ideas?

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Re: SD storage not available

Joe
Community Legend

Can you check in android settings>apps >spotify>permissions that spotify is still allowed to access the SD card.

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Re: SD storage not available

user-removed
Not applicable

Oscar,

I stopped trying to answer You, which I did directly after this Q. One way or another I wasn't able to let Spotify keep my replies.

I contact helpdesk and they asked me to try to reply on another device.

But if this helps I don't go further with it anymore. I finish using S. community.

Regards,

Rob

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Re: SD storage not available

oscar_V
Casual Listener

The app wasn't allowed to acces it, but when I did allow it, it still didn't give me the option to save music on the SD.

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