Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My Question or Issue On Android spotify. If I played an episode of the podcast, the normal queue would show, which are the next episodes. Then it will all suddenly change.https://i.imgur.com/KCdORB4.mp4
My Question or Issue On Android spotify. If I played an episode of the podcast, the normal queue would show, which are the next episodes. Then it will all suddenly change. https://i.i...
556 Views
0 replies
0 likes
PlanPremiumCountry USADeviceSamsung Note 9 + Chromecast audioOperating SystemAndroid My Question or Issue Spotify doesn't work properly with Chromecast from Android. You can't add songs to the queue. You can't adjust the volume after about five minut...
Plan Premium Country USA Device Samsung Note 9 + Chromecast audio Operating System Android My Question or Issue Spotify doesn't work properly with Chromecast from Android...
Regular
630 Views
1 replies
1 likes
PlanPremiumCountryUSA DevicePixel 2Operating SystemAndroid P My Question or IssueSince yesterday update (I can't tell if it's android P or spotify update) I'm unable to skip any songs from my car steering wheel/ HUD.I'm connected via bluetooth to my ...
Plan Premium Country USA Device Pixel 2 Operating System Android P My Question or Issue Since yesterday update (I can't tell if it's android P or spotify update) I'm unab...
Casual Listener
941 Views
2 replies
0 likes
PlanPremiumCountry USDevicePixel 2Operating SystemAndroid 9 (Pie) My Question or Issue Whenever I open the app and play an album, it defaults to shuffle/repeat. VEERY frustrating as that isn't the preferred way to listen to an album (I know I'm not a...
Plan Premium Country US Device Pixel 2 Operating System Android 9 (Pie) My Question or Issue Whenever I open the app and play an album, it defaults to shuffle/repeat. VEE...
1165 Views
0 replies
7 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 9+Operating SystemMy Question or IssueIf I am in messenger, and I select to send a song via Spotify, Spotify is displayed but I cannot enter text in the Spotify search box. I type but nothing is entered?
Plan Free/Premium Country Device Samsung Galaxy 9+ Operating System My Question or Issue If I am in messenger, and I select to send a song via Spotify, Spotify is displayed but I canno...
350 Views
0 replies
0 likes
Well the option donwload playlist on my mobile phone sucks... everytime i check it on and its downloaded, plays fine, but some time later when i want to listen to it on the road and have no internet, all checked playlist are off again... this happend...
Well the option donwload playlist on my mobile phone sucks... everytime i check it on and its downloaded, plays fine, but some time later when i want to listen to it on the road and have no internet,...
Spotify Legend
508 Views
1 replies
0 likes
PlanPremiumCountry USADeviceSamsung Note 9 + Chromecast audioOperating SystemAndroid My Question or Issue Spotify doesn't work properly with Chromecast from Android. You can't add songs to the queue. You can't adjust the volume after about five minut...
Plan Premium Country USA Device Samsung Note 9 + Chromecast audio Operating System Android My Question or Issue Spotify doesn't work properly with Chromecast from Android...
416 Views
0 replies
1 likes
I have a problem and I think I am not the only one. In my house I have Reciever which has a 5.1 Sound System. When I am in the car I start up the Spotify app on my smartphone and play some music through my phone aux outputs to my car reciever. When I...
I have a problem and I think I am not the only one. In my house I have Reciever which has a 5.1 Sound System. When I am in the car I start up the Spotify app on my smartphone ...
Spotify Legend
643 Views
1 replies
0 likes
I mean I wanted to post about how this is an android wide issue and a company like Spotify shouldn't even remotely be able to release such a flawed update but this website literally told me every word of my message was against community guidelines so...
I mean I wanted to post about how this is an android wide issue and a company like Spotify shouldn't even remotely be able to release such a flawed update but this website literally told me...
Spotify Legend
504 Views
1 replies
1 likes
PlanPremiumCountry ThailandDeviceVivo v9Operating SystemAndriod My Question or Issue cant find equalizer
Plan Premium Country Thailand Device Vivo v9 Operating System Andriod My Question or Issue cant find equalizer
Spotify Legend
3878 Views
2 replies
0 likes
Hello, I have been experiencing a stutter while listening to Spotify on Bluetooth headphones. I've read countless post on this topic and nothing seems to help. The audio keeps on stuttering randomly every couple of minutes (music stops for 1-3 second...
Hello, I have been experiencing a stutter while listening to Spotify on Bluetooth headphones. I've read countless post on this topic and nothing seems to help. The audio keeps on stuttering randomly ...
Spotify Legend
1785 Views
1 replies
0 likes
Hi, Eventhough im connected to the internet by wifi and/or 4g im not able to use the search option in my account, spotify tells me im offline. Im on a updated samsung galaxy s7 in The Netherlands. I have a paid account. I hope someone can help me out...
Hi, Eventhough im connected to the internet by wifi and/or 4g im not able to use the search option in my account, spotify tells me im offline. Im on a updated samsung galaxy s7 in The Nether...
Spotify Legend
2077 Views
2 replies
0 likes
PlanPremiumCountry UkDeviceOnePlus 6Operating SystemAndroid Oreo My Question or IssueHappens at random. Spotify suddenly starts downloading offline content, that is already downloaded. Non of the songs are playable, as if they haven't been downloaded...
Plan Premium Country Uk Device OnePlus 6 Operating System Android Oreo My Question or Issue Happens at random. Spotify suddenly starts downloading offline content, that is...
Casual Listener
1184 Views
4 replies
0 likes
PlanPremium CountryPortugal DeviceHuawei P9 Lite Operating SystemAndroid N My Question or IssueI use Spotify in my car with Waze, normally I connect my phone with Bluetooth to the car and listen to the music in my car stereo system. I would like to h...
Plan Premium Country Portugal Device Huawei P9 Lite Operating System Android N My Question or Issue I use Spotify in my car with Waze, normally I connect my p...
1105 Views
0 replies
3 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Scotland DeviceSony Xperia xz premium Operating SystemAndroid (latest version) My Question or Issue Before I got ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Scotland Device Sony Xperia xz premium&n...
Spotify Legend
1503 Views
4 replies
0 likes
If I am listening to a certain playlist on my desktop, I do not want this playlist to automatically appear as the current queue on my phone. I listen on different devices and I would like to keep the currently playing queues separate. This is a very ...
If I am listening to a certain playlist on my desktop, I do not want this playlist to automatically appear as the current queue on my phone. I listen on different devices and I would like to keep the...
Community Legend
1369 Views
1 replies
2 likes
PlanPremium My Question or Issue I cant turn off radio based on tracks. Can anybody help me with this?I´ve turned off autoplay in settings, cleared catch, removed the app and re-installed it.I dont have the same issue with playlist or albums. Thankfu...
Plan Premium My Question or Issue I cant turn off radio based on tracks. Can anybody help me with this? I´ve turned off autoplay in settings, cleared catch, ...
369 Views
0 replies
0 likes
I have a Ulefone Armour 2 running Android 7.0. The phone does random reboots and I cannot figure out why. It's getting quite frustrating. I am unsure if this is related or a coincidence, but when ever the phone does the reboot by its self, an error m...
I have a Ulefone Armour 2 running Android 7.0. The phone does random reboots and I cannot figure out why. It's getting quite frustrating. I am unsure if this is related or a co...
380 Views
0 replies
0 likes
PlanPremium - StudentCountryGermany DeviceHonor 6xOperating SystemAndroid 7.0 My Question or Issue When using the "Listen on another Device" function to use my Mobilephone to Play/Pause Spotify on my computer the mobilephone also plays the music I am...
Plan Premium - Student Country Germany Device Honor 6x Operating System Android 7.0 My Question or Issue When using the "Listen on another Device" function to use my Mobi...
Regular
466 Views
1 replies
0 likes
Hi if you are using RCA tablet and you love music and want to listen to your favorite song and don't know how to download spotify in you rca tablet and if you are looking for a rca tablet support so let me make it bit easy for you and help you with f...
Hi if you are using RCA tablet and you love music and want to listen to your favorite song and don't know how to download spotify in you rca tablet and if you are looking for a rca tablet suppor...
1487 Views
0 replies
0 likes
