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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111264 Views

26 replies

3 likes

  • 111264 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223822 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223822 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581043 Views

79 replies

3 likes

  • 581043 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478388 Views

577 replies

40 likes

Account
Free
  • 478388 Views
  • 577 replies
  • 40 likes

Spotify constantly freezing

the application freezes every moment And then when it changes the songs it remains with the cover of the previous song, when I give it pause sometimes I do not take it I gave a Factory reset to my phone and as it continues it gives the problem alread...

Newbie

the application freezes every moment And then when it changes the songs it remains with the cover of the previous song, when I give it pause sometimes I do not take it I gave a Factory reset to my ph...

Billy-J

Spotify Star

598 Views

1 replies

1 likes

  • 598 Views
  • 1 replies
  • 1 likes

Opção de armazenamento no SD Card sumiu

Plan Premium Samsung S7 Android The storage in SD card option disappeared, all my music where deleted and I can reestabilsh the storage in SD card.There's no support to the customer.Is there any solution to this problem?If not, i'm considering leave ...

Newbie

Plan Premium Samsung S7 Android   The storage in SD card option disappeared, all my music where deleted and I can reestabilsh the storage in SD card. There's no support to the custo...

438 Views

0 replies

1 likes

  • 438 Views
  • 0 replies
  • 1 likes

Spotify skips back on podcast episodes

PlanPremiumCountry UKDeviceSamsung Galaxy S8 Operating SystemAndroid Oreo My Question or Issue Hi, my Spotify has been skipping backwards on podcast episodes on its own. It generally happens when I am not doing anything and my screen is turned off. I...

Regular

Plan Premium Country  UK Device Samsung Galaxy S8  Operating System Android Oreo   My Question or Issue  Hi, my Spotify has been skipping backwards on podcast episo...

Billy-J

Spotify Star

4343 Views

1 replies

3 likes

  • 4343 Views
  • 1 replies
  • 3 likes

New interface changed to old

I was using the new interface but then after a made a payment the interface change to the old one, and I was used to the new so i what to go back to the new interface

Newbie

I was using the new interface but then after a made a payment the interface change to the old one, and I was used to the new so i what to go back to the new interface

713 Views

0 replies

0 likes

Android 8
Interface
  • 713 Views
  • 0 replies
  • 0 likes

Spotify does not correctly detect online/offline state across the whole app

PlanPremiumCountry DeviceSamsung Galaxy S7plusOperating SystemAndroid My Question or IssueI'd like to report a BUG. This is a bug and nothing to do with my use of the app so would like to know when this will be fixed as I'm a premium subscriber and a...

Newbie

Plan Premium Country   Device Samsung Galaxy S7plus Operating System Android   My Question or Issue I'd like to report a BUG. This is a bug and nothing to do with my use of the ap...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Multiple Problems!

PlanPremiumCountryUsaDeviceGalaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So many issues!1) keeps turning off after 10 minutes of playing music (going on for weeks)2) switches to playing on phone speakers after u...

Casual Listener

Plan Premium Country Usa Device Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So many issues! 1) keeps turning off after 10 minut...

keepbouncing

Composer

676 Views

2 replies

1 likes

  • 676 Views
  • 2 replies
  • 1 likes

Podcasts stuck at 0% on Premium

I'm listening to Spotify Premium on my Galaxy S7. Podcasts will not download to listen offline. It stopped working earlier this week. I restarted my phone, reinstalled the app, checked app permissions, and music still downloads. Podcast downloads sta...

Newbie

I'm listening to Spotify Premium on my Galaxy S7. Podcasts will not download to listen offline. It stopped working earlier this week. I restarted my phone, reinstalled the app, checked app permission...

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

Video volume not normalised and too loud

PlanPremiumCountryAustraliaDeviceOnePlus 5Operating SystemAndroid Oreo My Question or IssueVideos are appearing more frequently in the most popular playlists, they do not have normalised volume (are not affected by the 'set same volume levels' settin...

Newbie

Plan Premium Country Australia Device OnePlus 5 Operating System Android Oreo   My Question or Issue Videos are appearing more frequently in the most popular playlists, they do not hav...

curtisjk

Newbie

654 Views

1 replies

5 likes

  • 654 Views
  • 1 replies
  • 5 likes

Superuser Contribution Next song randomly not playing - LG G6

PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0Spotify Version - 8.4.70.666 My Question or IssueThe app will randomly not play the next song unless i hit the next song button. always happens when connected to a bluetooth device. Im us...

Casual Listener

Plan Premium Country  Canada Device LG G6 Operating System Android 8.0 Spotify Version - 8.4.70.666   My Question or Issue The app will randomly not play the next song unless i h...

megajeff11

Casual Listener

791 Views

6 replies

0 likes

  • 791 Views
  • 6 replies
  • 0 likes

Superuser Contribution Search offline

PlanPremiumCountry Canada DeviceOnePlus 6Operating SystemAndroid Oreo 8.1 My Question or Issue Searching in the app says I'm offline and need to go online. I am connected to wifi and can play non downloaded songs.

Newbie

Plan Premium Country  Canada   Device OnePlus 6 Operating System Android Oreo 8.1   My Question or Issue  Searching in the app says I'm offline and need to go online. I...

Guido

Spotify Legend

2933 Views

5 replies

4 likes

  • 2933 Views
  • 5 replies
  • 4 likes

Superuser Contribution Spotify connect not working on Android P(ie)

After upgrading to latest android version (9.0, aka pie) spotify connect no longer works. It doesn't find devices on my lan supporting either Chromecast or Spotify connect. On previous os version both connect versions worked perfecty.PlanPremiumCount...

Casual Listener

After upgrading to latest android version (9.0, aka pie) spotify connect no longer works. It doesn't find devices on my lan supporting either Chromecast or Spotify connect. On previous os version bot...

Guido

Spotify Legend

845 Views

1 replies

1 likes

  • 845 Views
  • 1 replies
  • 1 likes

Superuser Contribution Samsung s9+ 256gb

PlanPremiumCountry NorwayDevice S9+ samsungOperating SystemAndroid My Question or Issue Hello, so i've recently bought a s9+, and downloaded spotify. Downloaded and logged in, listened to a song and it worked fine for some days. Could connect it to m...

Newbie

Plan Premium Country  Norway Device  S9+ samsung Operating System Android   My Question or Issue  Hello, so i've recently bought a s9+, and downloaded spotify. Downloade...

Guido

Spotify Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Solved] No notifications / media keys in notifications or lock screen

ProblemsIt all seemed to start with the music not stopping when my headphone jack would unplug from my car a few days ago. Then tonight I noticed the lack of media controls and no audio ducking when using the microphone.Problems IncludedNo media cont...

Regular

  Problems It all seemed to start with the music not stopping when my headphone jack would unplug from my car a few days ago. Then tonight I noticed the lack of media controls and no audio duc...

Katerina

Spotify Legend

2328 Views

4 replies

2 likes

  • 2328 Views
  • 4 replies
  • 2 likes

Spotify Android app connectivity issues.

Spotify Android App / Samsung S8 / USA. I, and nearly everyone I know who has spotify on android seems to have this issue. If you go into an area with bad cell reception, spotify seems to have trouble recognizing when you have connection again. Clean...

Newbie

Spotify Android App / Samsung S8 / USA.    I, and nearly everyone I know who has spotify on android seems to have this issue. If you go into an area with bad cell reception, spo...

YahTehgz

Composer

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Andriod and internal memory

What is the current position, as at September 2018, of Andriod mis reporting the amount of internal storage it uses? I have, several times, used the work around of uninstalling Spotify but it soon comes back and reports it uses all my spare internal ...

Regular

  What is the current position, as at September 2018, of Andriod mis reporting the amount of internal storage it uses?   I have, several times, used the work around of uninstalling Spoti...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Songs skipped for no reason, no skips left

I was listening to a song and i watched my screen as spotify started just skipping through songs until it ran out of skips. Now I can't skip until i get more.

Newbie

I was listening to a song and i watched my screen as spotify started just skipping through songs until it ran out of skips. Now I can't skip until i get more.  

CryticalAce

Spotify Star

926 Views

5 replies

0 likes

  • 926 Views
  • 5 replies
  • 0 likes

Cannot Switch to External Storage

PlanPremiumCountryUSA DeviceMoto Play DroidOperating SystemLatest Android My Question or IssueI cannot seem to switch my internal stoage from internal to external. It was external a couple of days ago, but the something happened and all of my downloa...

Casual Listener

Plan Premium Country USA  Device Moto Play Droid Operating System Latest Android   My Question or Issue I cannot seem to switch my internal stoage from internal to external. It wa...

CryticalAce

Spotify Star

1233 Views

3 replies

0 likes

  • 1233 Views
  • 3 replies
  • 0 likes

Landscape mode not working

PlanPremiumCountry USADeviceSamsung Note 9Operating SystemAndroid 8.1.0Spotify Version8.4.70.666 armV7 My Question or IssueAfter starting to use Spotify on my Note 9, I noticed that landscape mode no longer works. If I turn the screen, the app remain...

Newbie

Plan Premium Country  USA Device Samsung Note 9 Operating System Android 8.1.0 Spotify Version 8.4.70.666 armV7   My Question or Issue After starting to use Spotify on my N...

699 Views

0 replies

3 likes

  • 699 Views
  • 0 replies
  • 3 likes

Superuser Contribution Different Spotify style

Recently i deleted my Spotify app, and when i installed It again i noticed that the entire style off the app was changed. For example, the play button, before was White, now is Gray/Black, even the gestures are more "old style" before i could use alw...

Newbie

Recently i deleted my Spotify app, and when i installed It again i noticed that the entire style off the app was changed. For example, the play button, before was White, now is Gray/Black, even the g...

Guido

Spotify Legend

768 Views

1 replies

0 likes

  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution Player não funciona em segundo plano.

PlanPremiumCountry BrasilDeviceLG K10 2017Operating SystemAndroid 7.0 My Question or Issue O player não fica mais em segundo plano e às vezes para de tocar sozinho. Tem situações também que eu vou atender ligação e o player continua tocando a música.

Newbie

Plan Premium Country  Brasil Device LG K10 2017 Operating System Android 7.0   My Question or Issue  O player não fica mais em segundo plano e às vezes para de tocar sozinho....

Guido

Spotify Legend

14066 Views

1 replies

1 likes

  • 14066 Views
  • 1 replies
  • 1 likes