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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27869 Views
  • 59 replies
  • 23 likes
  • 27869 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870418 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870418 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24747 Views
  • 3 replies
  • 0 likes
  • 24747 Views
  • 3 replies
  • 0 likes

Problems with logging on while offline

I think I have found a glitch while logging on to Spotify when it was previously offline.On my mobile phone, I use Spotify in offline mode to save on my mobile data while listening to Spotify in the car. Now the app did log out and I cannot log in ag...

  • Newbie
  • I think I have found a glitch while logging on to Spotify when it was previously offline. On my mobile phone, I use Spotify in offline mode to save on my mobile data while listening to Spotify in th...
  • Loxer
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Solved!! App crashes when I press the search button

Hi there! PlanPremiumCountrySpain DeviceXiaomi Redmi 5aOperating SystemAndroid 7.1.2 MIUI 9.5 My Question or IssueI am a Spotify enthusiastic lover but I am facing a technical issue with my new smartphone: every time I press the search button the app...

  • Casual Listener
  • Hi there!   Plan Premium Country Spain  Device Xiaomi Redmi 5a Operating System Android 7.1.2 MIUI 9.5   My Question or Issue I am a Spotify enthusiastic lover but I am fac...
  • perereman
  • Casual Listener
  • 4274 Views
  • 2 replies
  • 0 likes
  • 4274 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music quality keeps changing!

Hi, I've download a bunch of songs into my android device but there is some songs who start playing with a good bitrate quality and end with a poor quality (I've chosen extremly high quality for download in settings)I've tried redownloading songs but...

  • Newbie
  • Hi,   I've download a bunch of songs into my android device but there is some songs who start playing with a good bitrate quality and end with a poor quality (I've chosen extremly high qu...
  • Majkiboy
  • Regular
  • 7332 Views
  • 8 replies
  • 3 likes
  • 7332 Views
  • 8 replies
  • 3 likes

Solved!! Daily Mix Not Showing in My Library

Greetings..I've been a Spotify Premium member for over 2 years & am currently utilizing Spotify on a LG/smartphone/Android device. As of today I noticed online reading that as of today Spotify's new feature the Daily Mix playlist is available for all...

  • Roadie
  • Greetings..I've been a Spotify Premium member for over 2 years & am currently utilizing Spotify on a LG/smartphone/Android device. As of today I noticed online reading that as of today Spotify's ...
  • jereisluke1980
  • Newbie
  • 97331 Views
  • 32 replies
  • 2 likes
  • 97331 Views
  • 32 replies
  • 2 likes

Solved!! Search doesn't work correctly

PlanPremiumCountry GermanyDevice(Samsung Galaxy A5)Operating System(Android Oreo) My Question or IssueWhen I search for a song, I only get results from my downloaded songs, although Spotify is online and I am connected to WiFi.

  • Newbie
  • Plan Premium Country  Germany Device (Samsung Galaxy A5) Operating System (Android Oreo)   My Question or Issue When I search for a song, I only get results from my downloade...
  • Noah
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs have weird distortion only while playing on headphones

PlanPremiumCountry USADeviceGalaxy S7Operating SystemAndroid 8.0.0 My Question or Issue I recently compiled a playlist and saved it to my device. Everything played fine for a while and then I noticed that when I would hook my phone up to headphones o...

  • Newbie
  • Plan Premium Country  USA Device Galaxy S7 Operating System Android 8.0.0   My Question or Issue  I recently compiled a playlist and saved it to my device. Everything played ...
  • Alfredo
  • Roadie
  • 2957 Views
  • 2 replies
  • 1 likes
  • 2957 Views
  • 2 replies
  • 1 likes

Superuser Contribution Not playing entire song

PlanPremiumCountryUk DevicePixel 2, Sonos playOperating SystemAndroid 8.1.0 My Question or IssueThis morning regardless of whether playing online or downloaded tracks would not play whole songs. Neither force stop or reinstalling Spotify helped... Ve...

  • Newbie
  • Plan Premium Country Uk   Device Pixel 2, Sonos play Operating System Android 8.1.0   My Question or Issue This morning regardless of whether playing online or downloaded tracks ...
  • Alfredo
  • Roadie
  • 2449 Views
  • 1 replies
  • 0 likes
  • 2449 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not playing on my Google Home Mini(s)

Worked fine up until today. Whenever I ask it to "play music on Spotify". It says "Ok playing music on Spotify" and then nothing happens. It does this on both of my minis. I've rebooted them. Signed out and signed back in on the Home App. Still nothi...

  • Casual Listener
  • Worked fine up until today. Whenever I ask it to "play music on Spotify". It says "Ok playing music on Spotify" and then nothing happens. It does this on both of my minis. I've rebooted them. Signed ...
  • cathfont
  • Casual Listener
  • 218422 Views
  • 66 replies
  • 12 likes
  • 218422 Views
  • 66 replies
  • 12 likes

Sorry, Something Went Wrong. Xperia XZ Premium

PlanPremiumCountry USADeviceXperia XZ Premium dual simOperating SystemAndroid Oreo My Question or Issue The thing always happens I've been in touch with Sony and Spotify to no avail. The app hasn't worked for months and I'm losing all my options. I t...

  • Newbie
  • Plan Premium Country  USA Device Xperia XZ Premium dual sim Operating System Android Oreo   My Question or Issue   The thing always happens I've been in touch with Sony...
  • 464 Views
  • 0 replies
  • 0 likes
  • 464 Views
  • 0 replies
  • 0 likes

Master volume change after receiving phone call

USAPREMIUM GOOGLE PIXEL 2ANDROID 8.1 When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower). Only way to correct it is by restarting the phone

  • Newbie
  • USA PREMIUM   GOOGLE PIXEL 2 ANDROID 8.1   When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower).  Only way to correct it is by restar...
  • 755 Views
  • 0 replies
  • 0 likes
  • 755 Views
  • 0 replies
  • 0 likes

Artists and such

When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me

  • Newbie
  • When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Compartilhar no whats

Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas.PlanPremium (tanto eu quanto para quem estou compartilhando)Country BrasilDeviceSamsungOperati...

  • Newbie
  • Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas. Plan Premium (tanto eu quanto para quem ...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs pause at one second

PlanPremiumCountry USADeviceMoto Z2 forceOperating SystemAndroid version 8.0.0 My Question or Issue When I skip a song there's a pause at one second but if I let the song play out the next song won't have a pause at all which is strange to me. This i...

  • Regular
  • Plan Premium Country  USA Device Moto Z2 force Operating System Android version 8.0.0   My Question or Issue  When I skip a song there's a pause at one second but if I l...
  • ShadeRunner
  • Regular
  • 778 Views
  • 13 replies
  • 0 likes
  • 778 Views
  • 13 replies
  • 0 likes

Gear S3 asks me to go premium but already got it.

Hi, Whe I log in to spotify on my gear S3 it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thanks for your help.

  • Newbie
  • Hi, Whe I log in to spotify on my gear S3  it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thank...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Superuser Contribution Autoplay and mixtapes

PlanPremiumCountry GermanyDeviceHTC U11+Operating SystemAndroid 8.0.0 My Question or Issue When listening to mixtapes, Album radio or whatever, Spotify will automatically choose similar songs and attaches them to the queue.But for a few weeks now, wh...

  • Casual Listener
  • Plan Premium Country  Germany Device HTC U11+ Operating System Android 8.0.0   My Question or Issue  When listening to mixtapes, Album radio or whatever, Spotify will automat...
  • Lahr3n
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • autoplay
    bug
    Mixtapes
  • 507 Views
  • 2 replies
  • 0 likes

repeat button is gone and not enough bass

I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have loads of bass when I use them with my computer. I don...

  • Music Fan
  • I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have lo...
  • Loxer
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

I cant disconnect Facebook from Spotify

DeviceAdvan i7D (Tablet)Operating SystemAndroid My Question or Issue I can't find the remove Facebook option under the social category on the settings. My account is registered by email. How can I disconnect Facebook from Spotify?

  • Newbie
  • Device Advan i7D (Tablet) Operating System Android   My Question or Issue  I can't find the remove Facebook option under the social category on the settings. My account is registered ...
  • Loxer
  • Community Legend
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Last.fm integration

Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems with integration since they launched but does anybod...

  • Casual Listener
  • Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems w...
  • razvan42
  • Newbie
  • 961 Views
  • 3 replies
  • 1 likes
  • 961 Views
  • 3 replies
  • 1 likes

Solved!! Can't find my library

PlanFreeDeviceSamsung Galaxy Note Fan EditionOperating SystemAndroid 8.0.0My Question or IssueHey i can't find my library in mobile on desktop it's okay and can see it but on mobile i can see only "my favourite songs" and there is only 237 songs it's...

  • Regular
  • Plan Free Device Samsung Galaxy Note Fan Edition Operating System Android 8.0.0 My Question or Issue Hey i can't find my library in mobile on desktop it's okay and can see it but on mobile i c...
  • Swerver
  • Regular
  • 5885 Views
  • 13 replies
  • 0 likes
  • 5885 Views
  • 13 replies
  • 0 likes

Superuser Contribution Archivos Locales

PlanPremiumCountry COSTA RICADeviceSamsung s8+Operating System Windows 10 My Question or Issue No puedo reproducir los archivos locales que sincrinizo en mi pc en la aplicacion del celular.Cuando abro la aplicacion en mi telefono nofuncionan los arch...

  • Newbie
  • Plan Premium Country  COSTA RICA Device Samsung s8+ Operating System  Windows 10   My Question or Issue    No puedo reproducir los archivos locales que sincrin...
  • Alfredo
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes