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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6044 Views

0 replies

7 likes

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Solved!!Superuser Contribution Import local music

Hello,I was wondering how to import local music into the android application because this music isn't available on spotify. I found a tutorial but it's with the PC application and I don't have a PC.PlanPremiumCountry FranceDeviceHawaii P20 liteOperat...

Casual Listener

Hello, I was wondering how to import local music into the android application because this music isn't available on spotify. I found a tutorial but it's with the PC application and I don't have a PC...

Alexandre16

Casual Listener

602 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution some playlist titles are gray so impossible to listen

some playlist titles are gray so impossible to listenPlan PrimePays france Dispositif Samsung Galaxy note 8 Ma question ou mon problème

Newbie

some playlist titles are gray so impossible to listen Plan   Prime Pays france    Dispositif  Samsung Galaxy note 8      Ma question ou mon problème ...

SergioDavid

Roadie

434 Views

1 replies

0 likes

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Superuser Contribution [Mobile] Separate Streaming Quality for Wifi and mobile Data

My Question or Issue: The Data Saver toggle causes EVERY song in EVERY list to be grayed out permanantly (on the Galaxy S4, at least). I accdentally activated this, and every song was wiped. Who designed this and why would you allow such a failure of...

Visitor

My Question or Issue:  The Data Saver toggle causes EVERY song in EVERY list to be grayed out permanantly (on the Galaxy S4, at least). I accdentally activated this, and every son...

SergioDavid

Roadie

649 Views

1 replies

0 likes

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Superuser Contribution Can't delete my saved data!

PlanPremiumCountryUK DeviceHTC U ULTRAOperating SystemAndroid My Question or IssueI'm trying to delete the songs I have saved onto my device, as I want to redownload them at a higher quality.Everywhere I look on the internet it says I can scroll to t...

Newbie

Plan Premium Country UK  Device HTC U ULTRA Operating System Android   My Question or Issue I'm trying to delete the songs I have saved onto my device, as I want to redownload the...

Aimee_T

Roadie

729 Views

1 replies

0 likes

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Superuser Contribution Songs from Queue gone! Why?

JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view queue and it’s missing all songs i added. Now it shows that ...

Newbie

  JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view q...

Aimee_T

Roadie

974 Views

1 replies

1 likes

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  • 1 likes

Superuser Contribution Spotify/Waze functionality.

Device: P20 pro My Question or Issue I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since the change the lock screen notification of 'Waze is connected' is ...

Newbie

Device: P20 pro   My Question or Issue  I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since...

Aimee_T

Roadie

782 Views

1 replies

0 likes

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Superuser Contribution Spotify is switch song in the middle to random song

Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and Its happen agine. I logged out in all of my Spotifys Devices, it...

Newbie

   Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and...

Aimee_T

Roadie

1753 Views

1 replies

0 likes

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Cannot switch to an.album

PlanNormalCountry DEOperating SystemAndroid 5 (small Phone) My Question or Issue There is no album list any more in an artist profile. I cannot listen to a whole album. No premium but shuffling is acceptable for me. Once this worked.

Casual Listener

Plan Normal Country  DE Operating System Android 5 (small Phone)   My Question or Issue  There is no album list any more in an artist profile. I cannot listen to a whole album....

Loxer

Community Legend

671 Views

3 replies

0 likes

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Superuser Contribution Streaming over Bluetooth to head unit

Is it possible to stream local files from my mobile to my android head unit via the Spotify app on the head unit. I can stream it to the head unit's Bluetooth app and change tracks without touching the phone in my pocket but I would like to do it in ...

Casual Listener

Is it possible to stream local files from my mobile to my android head unit via the Spotify app on the head unit.    I can stream it to the head unit's Bluetooth app and change tracks wit...

Jazzdude5555

Casual Listener

885 Views

2 replies

0 likes

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Solved!!Superuser Contribution Spotify "Favorite Songs" Not Syncing Between Devices

None of the below information is required. However, the more you providrfge the easier it will be for us to try and help.PlanFreeCountry United StatesDevicePC Laptop, Android PhonesOperating SystemAndroid My Question or Issue Most of my songs I have ...

Casual Listener

None of the below information is required. However, the more you providrfge the easier it will be for us to try and help. Plan Free Country  United States Device PC Laptop, Android Phones ...

vacho

Newbie

17094 Views

7 replies

1 likes

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Superuser Contribution Falta cancion

Shazamee una cancion que se llama "el mundo se está deshaciendo" de la artista MILCK y me apareció una opción para abrir la canción en spotify sin embargo no se encontró la canción, y la verdad me gustaron mucho esa canción en mi playlist.

Newbie

Shazamee una cancion que se llama "el mundo se está deshaciendo" de la artista MILCK y me apareció una opción para abrir la canción en spotify sin embargo no se encontró la canción, y la verdad me gu...

Aimee_T

Roadie

552 Views

1 replies

0 likes

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Superuser Contribution Problema de carregamento eterno

Tenho um problema chato demais seja no aplicativo Android ou no desktop. O Spotify simplesmente não carrega, tenho um ótimo notebook um.celular mediano e não consigo usar o aplicativo direito. Tenho que ficar entrando e saindo do aplicativo. Alguém m...

Newbie

Tenho um problema chato demais seja no aplicativo Android ou no desktop. O Spotify simplesmente não carrega, tenho um ótimo notebook um.celular mediano e não consigo usar o aplicativo direito. Tenho ...

Aimee_T

Roadie

854 Views

1 replies

0 likes

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Superuser Contribution Spotify not working correctly on my samsung

PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue HelloSo I have been using Spotify on my Samsung devices for about 6 months now. I had a Galaxy J7 perx before, and I have always had issues. My issues have ...

Newbie

Plan Premium Country  US Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  Hello So I have been using Spotify on my Samsung devices for about 6 ...

amarulito

Newbie

9023 Views

16 replies

11 likes

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Superuser Contribution Artists list on Android app not same as on Desktop

Hi, I have just joined Spotify and I am running a free account. On the Android app the artists list has the 3 artists I picked upon starting the app for the first time, since then I have added lots of albums using the heart icon. On the desktop versi...

Visitor

Hi,   I have just joined Spotify and I am running a free account. On the Android app the artists list has the 3 artists I picked upon starting the app for the first time, since then I have add...

SergioDavid

Roadie

475 Views

1 replies

0 likes

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Solved!! New UI

PlanPremiumCountry GermanyDeviceHTC U11Operating SystemAndroid Oreo My Question or IssueSo for a very short moment, I saw a new UI on my Spotify and I liked it a lot,but it dissappeared, so I'd like to knoe how to get it forever.Thanks in advance

Casual Listener

Plan Premium Country  Germany Device HTC U11 Operating System Android Oreo   My Question or Issue So for a very short moment, I saw a new UI on my Spotify and I liked it a lo...

Jose_M

Spotify Star

1137 Views

3 replies

0 likes

Android 8
UI
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Solved!! Android download playlist

OK, I'm stumped. I have a premium subscription, but I just cannot get the majority of songs on my playlist to download to my Android device (v7 - Nougat) no matter what I do. I've given permissions, I've made sure I have way more than enough storage,...

Regular

OK, I'm stumped.  I have a premium subscription, but I just cannot get the majority of songs on my playlist to download to my Android device (v7 - Nougat) no matter what I do.  I've given p...

Jose_M

Spotify Star

1274 Views

5 replies

0 likes

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Songs randomly pausing and skipping

I've come across a few very annoying issues lately with my premium account on my Samsung Galaxy S8. Songs will randomly pause and will continuously be skipped without me even touching my phone screen. Sometimes the "Ok Google" feature on my phone wil...

Casual Listener

I've come across a few very annoying issues lately with my premium account on my Samsung Galaxy S8. Songs will randomly pause and will continuously be skipped without me even touching my phone screen...

vjf_-1rwgdmbe

Casual Listener

913 Views

2 replies

0 likes

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Superuser Contribution Music shuffle in Cellphone (Android) But in IPAD can play full song

PlanFreeCountry ThailandDeviceSamsung Galaxy Mega 6.3 GT I-9200Operating SystemAndroid 4.4.2 Kitkat Question or Issue I use spotify in android phone and select artist to add song but the artist which I select their album cannot play full song but in ...

Casual Listener

Plan Free Country  Thailand Device Samsung Galaxy Mega 6.3 GT I-9200 Operating System Android 4.4.2 Kitkat    Question or Issue  I use spotify in android phone and selec...

samphan

Casual Listener

540 Views

4 replies

0 likes

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Storage

PremiumCountry UsaDeviceLG Stylo3Operating SystemAndroid My Question or Issue Spotify is taking up over 12GB on my phone n i only have 16GB. Can I do something's 2 lower it. I havent downloaded songs even

Newbie

Premium Country  Usa Device LG Stylo3 Operating System Android   My Question or Issue  Spotify is taking up over 12GB on my phone n i only have 16GB. Can I do something's 2 lo...

Billy-J

Spotify Star

518 Views

1 replies

0 likes

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My own username shows up below a spotify song title within a playlist

I dont have any colaborative playlists but my own name shows up below a song name inside of a playlist. this makes navigation 10 times harder. PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy A5 2017Operating SystemAndroid

Casual Listener

I dont have any colaborative playlists but my own name shows up below a song name inside of a playlist. this makes navigation 10 times harder.     Plan Premium Country  The Nethe...

mikagiraffe

Casual Listener

792 Views

2 replies

0 likes

Help
navigation
navigation issues
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