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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839832 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839832 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13618 Views
  • 1 replies
  • 0 likes
  • 13618 Views
  • 1 replies
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Solved!! where does my download from spotify go on my android??

I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??

  • Regular
  • I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??
  • Anonymous93
  • Newbie
  • 81839 Views
  • 5 replies
  • 1 likes
  • 81839 Views
  • 5 replies
  • 1 likes

All songs greyed out

Hi,Im from india. I was able to play songs on spotify android earlier and now all the songs are greyed and wont play. However spotify works fine on a laptop. Anybody help is appreciated

  • Casual Listener
  • Hi, Im from india. I was able to play songs on spotify android earlier and now all the songs are greyed and wont play. However spotify works fine on a laptop.   Anybody help is appreciated
  • Kartikrai
  • Casual Listener
  • 141 Views
  • 1 replies
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  • 141 Views
  • 1 replies
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Lautstaerke geht auf null

Moin,ich habe seit 2-3 Wochen ein echtes Problem mit meinem Handy (s8+ Android 8.0) Ich lasse Spotify laufen und Wechsel in eine andere App. Ploetzlich bekomme ich die Nachricht: "App wird im Hintergrund ausgefuehrt" und die Musik verstummt.Der Schie...

  • Newbie
  • Moin, ich habe seit 2-3 Wochen ein echtes Problem mit meinem Handy (s8+ Android 8.0)   Ich lasse Spotify laufen und Wechsel in eine andere App. Ploetzlich bekomme ich die Nachricht: "Ap...
  • 250 Views
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  • 250 Views
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Stops playing randomly

I have a brand new Nokia 8 with latest Android Oreo.Spotify stops playing my playlist when both online and offline. This happens randomly in the middle of a track. It is perhaps of some phone activities in the background? Don't know. Anyone who can h...

  • Casual Listener
  • I have a brand new Nokia 8 with latest Android Oreo. Spotify stops playing my playlist when both online and offline. This happens randomly  in the middle of a track. It is perhaps of some phone...
  • Lars64
  • Newbie
  • 2021 Views
  • 5 replies
  • 0 likes
  • 2021 Views
  • 5 replies
  • 0 likes

Spotify is only playing about 200 songs of 700

I've got a playlist with about 700 songs, but spotify's only playing about 200 of them. I'm playing in shuffle mode and the 200 songs are at a random position in the playlist, but everytime I start the playlist nearly the same about 200 songs are pla...

  • Newbie
  • I've got a playlist with about 700 songs, but spotify's only playing about 200 of them. I'm playing in shuffle mode and the 200 songs are at a random position in the playlist, but everytime I start t...
  • rooooyyg
  • Newbie
  • 573 Views
  • 2 replies
  • 4 likes
  • 573 Views
  • 2 replies
  • 4 likes

error al descargar

hola! cuando pongo una lista de reproduccion a descargar aparece el indicador de descarga de las canciones, pero cuando activo el modo offline, este simbolo desaparece y no puedo escuchar las canciones, intente reinstalar pero no tuve solucion, tengo...

  • Casual Listener
  • hola! cuando pongo una lista de reproduccion a descargar aparece el indicador de descarga de las canciones, pero cuando activo el modo offline, este simbolo desaparece y no puedo escuchar las cancion...
  • 214 Views
  • 0 replies
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  • 214 Views
  • 0 replies
  • 0 likes

Follow button isn't there

I have a J3 samsung and when I go to follow my friends on the app there was no follow button and I even tried deleting and redowloading the app and it still wasnt there.

  • Newbie
  • I have a J3 samsung and when I go to follow my friends on the app there was no follow button and I even tried deleting and redowloading the app and it still wasnt there.  
  • 416 Views
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  • 1 likes
  • 416 Views
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  • 1 likes

The music isn't really "shuffling"

So unfortunately my phone automatically updated my spotify, which I didn't want to happen. I commend spotify for trying some new things about spotify, but I just dont like the new update. Im a user that has the free subscription, and I'm completely f...

  • Newbie
  • So unfortunately my phone automatically updated my spotify, which I didn't want to happen. I commend spotify for trying some new things about spotify, but I just dont like the new update. Im a user t...
  • neoprodigy
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
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Downgrade to older version?

The new mobile app update is absolute **bleep**. I can't access ANY of the songs I'd saved and it gives me limited access to the artists I'm following/have songs from and the albums that I've saved/saved songs from. Unless I go premium I'm sure that ...

  • Newbie
  • The new mobile app update is absolute **bleep**. I can't access ANY of the songs I'd saved and it gives me limited access to the artists I'm following/have songs from and the albums that I've saved/s...
  • 1934 Views
  • 0 replies
  • 22 likes
  • 1934 Views
  • 0 replies
  • 22 likes

can you listen to unknown album songs?

hey, i've found a song i like on youtube ("sleep thru ur alarms" by Lontalius) and i saw it on spotify when i searched for it but it was greyed out and said "unknown album". the rest of the songs from the same album i know its in are playable, but th...

  • Newbie
  • hey, i've found a song i like on youtube ("sleep thru ur alarms" by Lontalius) and i saw it on spotify when i searched for it but it was greyed out and said "unknown album". the rest of the songs fro...
  • 157 Views
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  • 157 Views
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Superuser Contribution Can't buy premium in Israel

The app doesn't let me pay for the premium via PayPal or credit card Which work internationally

  • Newbie
  • The app doesn't let me pay for the premium via PayPal or credit card Which work internationally
  • Alfredo
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
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Superuser Contribution New android app - Radio?

Soooo... With the new app... Where are my artist radios? And where is the artist information/history/about?And for god's sake, wheres the search within a playlist, so I can verify if I already added a song?

  • Roadie
  • Soooo... With the new app...   Where are my artist radios?  And where is the artist information/history/about ? And for god's sake, wheres the search within a playlist, so I can verif...
  • user-removed
  • Not applicable
  • 1337 Views
  • 5 replies
  • 1 likes
  • 1337 Views
  • 5 replies
  • 1 likes

playlist wont play in shuffle and sudden UI change

Ever since i logged out then logged back in to a new account, the UI suddenly changed and now i cant play my playlsit in shuffle anymore, even when i select "shuffle play". so everytime i listen to the playlist i have to listen to the first few songs...

  • Visitor
  • Ever since i logged out then logged back in to a new account, the UI suddenly changed and now i cant play my playlsit in shuffle anymore, even when i select "shuffle play". so everytime i listen to t...
  • neoprodigy
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

I want to use Spotify like Pandora?

Let me explain: I'm not a huge fan of playlists per say, the type where you put all your favorite songs , maybe shuffle the list and then play all of thoise? I like being surprised with variety. I want to be able to indicate I like certain songs/ ban...

  • Newbie
  • Let me explain:   I'm not a huge fan of playlists per say, the type where you put all your favorite songs , maybe shuffle the list and then play all of thoise? I like being surprised with vari...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

No eq?

Hi all, for some reason I haven't been able to find my eq settings on my android, it was there previously, has it been removed or is this some kind of bug? Thanks

  • Casual Listener
  • Hi all, for some reason I haven't been able to find my eq settings on my android, it was there previously, has it been removed or is this some kind of bug?  Thanks
  • 114 Views
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  • 114 Views
  • 0 replies
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Premium ADs

Dear Spotify!The Premium tier specifies NO ADS. This runs OK on all device classes (web, desktop, win10, speaker) except Android, where I, a long-time Spotify Premium user are regularly greeted with difficult-to dismiss, intrusive, full-screen ads.Wh...

  • Regular
  • Dear Spotify! The Premium tier specifies NO ADS. This runs OK on all device classes (web, desktop, win10, speaker) except Android, where I, a long-time Spotify Premium user are regularly greeted w...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Android login experience

Dear Spotify!The Android login experience is terrible, and may cause epilepsy attacks in people affected by flashing lights. Whenever you log in on an android phone with an existing Spotify (not adbook) account, the log in screen has a quickly vibrat...

  • Regular
  • Dear Spotify! The Android login experience is terrible, and may cause epilepsy attacks in people affected by flashing lights.   Whenever you log in on an android phone with an existing Spot...
  • csillaggyujto
  • Regular
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Song Changing Randomly after Disconnecting from Android Auto

Ever since I've connected my phone to my car using Android auto, I've had a recurring, very specific problem. Whenever I use google to search a song on Spotify (basically not a song from one of my playlists), Spotify seems to remember that song very ...

  • Newbie
  • Ever since I've connected my phone to my car using Android auto, I've had a recurring, very specific problem. Whenever I use google to search a song on Spotify (basically not a song from one of my pl...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Couldn't set Spotify as music provider for Google assistant

Hi guys! So basically I am trying to set Spotify as the default music provider for Google assistant, but the option doesn't exist on the music menu. Check the attached screenshot for you to know what I am talking about. Any trick I could use or did I...

  • Newbie
  • Hi guys! So basically I am trying to set Spotify as the default music provider for Google assistant, but the option doesn't exist on the music menu. Check the attached screenshot for you to know what...
  • 270 Views
  • 0 replies
  • 1 likes
  • 270 Views
  • 0 replies
  • 1 likes

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