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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839206 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839206 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13589 Views
  • 1 replies
  • 0 likes
  • 13589 Views
  • 1 replies
  • 0 likes

Pictures not loading

I have a premium account in spotify and since I singed up as a premium member the images of every song I hear doesn't load. What I mean is, I am paying for a service and I expect it to work as perfect as possible. If you don't solve this problem I wi...

  • Newbie
  • I have a premium account in spotify and since I singed up as a premium member the images of every song I hear doesn't load. What I mean is, I am paying for a service and I expect it to work as perfec...
  • Dynnosowet
  • Newbie
  • 1817 Views
  • 5 replies
  • 2 likes
  • 1817 Views
  • 5 replies
  • 2 likes

Stutter first second of the song (on and off line) With video

I used spotify for a while now on my Iphone without any problems. But recently I switched to android. I am using a one plus one with android version 6.0.1 and Cyanogen 13.1.2-ZNH2KAS3P0-bacon. Spotify version 6.9.0.1212 armV7. I installed spotify, an...

  • Music Fan
  • I used spotify for a while now on my Iphone without any problems. But recently I switched to android. I am using a one plus one with android version 6.0.1 and Cyanogen 13.1.2-ZNH2KAS3P0-bacon. Spotif...
  • cyberpunk47
  • Newbie
  • 2938 Views
  • 5 replies
  • 1 likes
  • 2938 Views
  • 5 replies
  • 1 likes

Spotify Premium offline - crashes when try adding songs to queue

Hello, Since a few weeks I've got the following problem: Whenever I'm in offline mode and try to add a song to another Playlist or to the queue, Spotify crashes and I have to restart. However this doesn't happen when I go online. Anyone knows how I c...

  • Newbie
  • Hello,  Since a few weeks I've got the following problem:   Whenever I'm in offline mode and try to add a song to another Playlist or to the queue, Spotify crashes and I have to restart....
  • amlana
  • Newbie
  • 453 Views
  • 2 replies
  • 2 likes
  • 453 Views
  • 2 replies
  • 2 likes

Can I please go back to the old UI?

I made a second Spotify account and logged into it on my Android app and suddenly the app was completely different with a new UI. I read online that it's for new accounts so when I logged back into my 4 year old original account on my app, I expected...

  • Casual Listener
  • I made a second Spotify account and logged into it on my Android app and suddenly the app was completely different with a new UI. I read online that it's for new accounts so when I logged back into m...
  • 1931 Views
  • 0 replies
  • 20 likes
  • 1931 Views
  • 0 replies
  • 20 likes

Spotify don't start anymore for 1 week on android 4.0.3 release 5a on sony tablet s

Config : android 4.0.3 release 5a on sony tablet sSpotify works with no problem since a while. For 1 week, Spotify don't start anymore.I tried to follow advices on this topic without success :- reinstall- purge data- reinstall from scratch tablet- ch...

  • Newbie
  • Config : android 4.0.3 release 5a on sony tablet s Spotify works with no problem since a while. For 1 week, Spotify don't start anymore. I tried to follow advices on this topic without success : -...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

background noise on Pioneer 300r

lastest version on Pioneer 300r android ver.5.1.1 has background nosie. Clear to hear while changing new song.Only problem on spotify, joox ,etc no.please help.

  • Newbie
  • lastest version on Pioneer 300r android ver.5.1.1 has background nosie.  Clear to hear while changing new song. Only problem on spotify, joox ,etc no. please help.
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

How to select 2 or playlist for playing?

Hi,Anybosy knows if there is a way for selecting 2 o playlists and reproduce the songs of both playlists? Please don't tell me that I need to create a new one with merge. Thanks.

  • Casual Listener
  • Hi, Anybosy knows if there is a way for selecting 2 o playlists and reproduce the songs of both playlists? Please don't tell me that I need to create a new one with merge.   Thanks.
  • sebasdiazt
  • Casual Listener
  • 310 Views
  • 1 replies
  • 0 likes
  • merge
    merge 2 tracks as one
    Play
    Playlist
  • 310 Views
  • 1 replies
  • 0 likes

email address & password

I have a spotify premium account but i don't remember the email address i used. I know the username and the password i used is not right, even though I think that is it. what do i do? I would like to at least cancel the premium account so that i don;...

  • Casual Listener
  • I have a spotify premium account but i don't remember the email address i used. I know the username and the password i used is not right, even though I think that is it. what do i do? I would like to...
  • rohanpal
  • Music Fan
  • 592 Views
  • 2 replies
  • 0 likes
  • 592 Views
  • 2 replies
  • 0 likes

Can't reach (Teufel Raumfeld) speakers in same network (Fritz!Box) with Spotify Connect

First of all, sorry for my bad english Now to my problem.After resetting my local network (Fritz!Box Router) I got the problem, that the current spotify android app didn't show any of the connected (Teufel Raumfeld) speakers, which i could reach form...

  • Music Fan
  • First of all, sorry for my bad english   Now to my problem. After resetting my local network (Fritz!Box Router) I got the problem, that the current spotify android app didn't show any of the ...
  • geronimoge
  • Music Fan
  • 1854 Views
  • 4 replies
  • 1 likes
  • 1854 Views
  • 4 replies
  • 1 likes

Shuffle on Playlists isn't Shuffling

I have a playlist with a lot of songs, and I know I can't play them all if I hit shuffle. That's not the issue. Now that that's said, the issue started with the new update that overhauled the mobile UI and such. Now whenever I hit shuffle on my playl...

  • Newbie
  • I have a playlist with a lot of songs, and I know I can't play them all if I hit shuffle. That's not the issue. Now that that's said, the issue started with the new update that overhauled the mobile ...
  • 378 Views
  • 0 replies
  • 3 likes
  • 378 Views
  • 0 replies
  • 3 likes

Downloaded songs keeps on being deleted

Spotify is moved to SD Card where I've downloaded songs I wanted to listen offline. When i logged in again, none of the songs were saved. How to resolve this? Should i transfer spotify to internal storage?

  • Newbie
  • Spotify is moved to SD Card where I've downloaded songs I wanted to listen offline. When i logged in again, none of the songs were saved. How to resolve this? Should i transfer spotify to internal st...
  • user-removed
  • Not applicable
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Playlist Shuffle not playing next on Shuffle song

I'm playing the song playlist for Sabrina Carpenter, on Shuffle as I don't have a premium account. It shows next song on Shuffle is a song by Sabrina Carpenter but actually it plays something random from somewhere I don't know. I can't listen to the ...

  • Music Fan
  • I'm playing the song playlist for Sabrina Carpenter, on Shuffle as I don't have a premium account. It shows next song on Shuffle is a song by Sabrina Carpenter but actually it plays something random ...
  • rohanpal
  • Music Fan
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Skipping songs

Everytime i shuffle the playlist it goes to play a song. When a song from :the life and times of scrooge MCduck by toumas holopainen' comes on it skips? Also, you know how the song titles appear white? Well they appear a dark gray. Why is this???

  • Visitor
  • Everytime i shuffle the playlist it goes to play a song. When a song from :the life and times of scrooge MCduck by toumas holopainen' comes on it skips? Also, you know how the song titles appear whit...
  • phan_times
  • Community Legend
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

If i save a song the album and artist are not being savdd

I have a lot of songs. But the artist of the songs isn't showing in my artist. And the album isn't showing o albums

  • Casual Listener
  • I have a lot of songs. But the artist of the songs isn't showing in my artist. And the album isn't showing o albums 
  • phan_times
  • Community Legend
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Atividades no facebook

Como faco para mostraraos meus amigos do Facebooko que eu estou escutandono momento?

  • Casual Listener
  • Como faco para mostrar aos meus amigos do Facebook o que eu estou escutando no momento?
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Solved!! Ford Sync3 isn´t working any more

Hi,since the last update to version 8.4.38.62 armV7 on my Galaxy S7 with Android 7, the App-Link function isn´t working any more!The Spotify app doesn´t appear any more, in my Ford Focus 2017.A friend of mine also has this problem with his Ford Foruc...

  • Newbie
  • Hi, since the last update to version 8.4.38.62 armV7 on my Galaxy S7 with Android 7, the App-Link function isn´t working any more! The Spotify app doesn´t appear any more, in my Ford Focus 2017. A...
  • voorti
  • Newbie
  • 2197 Views
  • 2 replies
  • 0 likes
  • 2197 Views
  • 2 replies
  • 0 likes

Downloaded songs won't play

Some of my downloaded songs will not play in offline mode and I do not have unlimited data.I have downloaded around 1500 songs, they are all saved and have the green tick next to them to show they are downloaded. Most of the songs play fine in offlin...

  • Casual Listener
  • Some of my downloaded songs will not play in offline mode and I do not have unlimited data. I have downloaded around 1500 songs, they are all saved and have the green tick next to them to show they ...
  • bperrins
  • Casual Listener
  • 19317 Views
  • 3 replies
  • 0 likes
  • 19317 Views
  • 3 replies
  • 0 likes

i cant log in with my android phone

when i want to login to my account spotify send me to the login page again and again.

  • Casual Listener
  • when i want to login to my account spotify send me to the login page again and again.
  • Joe
  • Community Legend
  • 316 Views
  • 4 replies
  • 0 likes
  • 316 Views
  • 4 replies
  • 0 likes

Download Page

I've moved to Spotify from Apple Music and one of the only thinks missing in my opinion are a page to view the songs you're downloading at the moment and a page to view you're downloaded songs in an orginized librery (orginized like the one we have n...

  • Newbie
  • I've moved to Spotify from Apple Music and one of the only thinks missing in my opinion are a page to view the songs you're downloading at the moment and a page to view you're downloaded so...
  • phan_times
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • downloads
  • 260 Views
  • 1 replies
  • 0 likes

Spotify on Android

I have noticed the ads for Spotify premium have become garbled in an annoying way. It is understandable if you have heard it before. Also I want to know why I keep getting ads for Rap and millennialpop? I don't have anything in these categories in my...

  • Casual Listener
  • I have noticed the ads for Spotify premium have become garbled in an annoying way. It is understandable if you have heard it before. Also I want to know why I keep getting ads for Rap and millennialp...
  • phan_times
  • Community Legend
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

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