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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375718 Views

541 replies

34 likes

Account
Free
  • 375718 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7537 Views

0 replies

7 likes

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  • 7 likes

App does not work correctly on Samsung S8

PlanPremiumCountry Samsung S8Operating SystemAndroid Oreo My app does not change display with the changing song, it displays the play icon even when the track is playing or will continue to display the pause icon when it shouldn't. It doesn't properl...

Newbie

Plan Premium Country  Samsung S8 Operating System Android Oreo   My app does not change display with the changing song, it displays the play icon even when the track is playing or wi...

408 Views

0 replies

1 likes

  • 408 Views
  • 0 replies
  • 1 likes

Solved!! Previews

I have just upgraded my android phone and tried to start another premium profile. What is going on with this software! PlanFree CountryUK Operating SystemAndroid My Question or Issue Problems Won't let me listen to full songs. The lay out has changed...

Casual Listener

I have just upgraded my android phone and tried to start another premium profile.      What is going on with this software!            Plan Free...

AnnieA

Casual Listener

790 Views

2 replies

0 likes

preview
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  • 2 replies
  • 0 likes

Can't shuffle local songs on mobile

PlanPremiumCountry SwedenDeviceSamsung galaxy 5 neoOperating SystemAndroid My Question or Issuescreenshot I have local files on my computer that I've synced to my phone. I used to be able to play them just fine. Now the local songs are greyed out and...

Newbie

Plan Premium Country  Sweden Device Samsung galaxy 5 neo Operating System Android   My Question or Issue screenshot  I have local files on my computer that I've synced to ...

441 Views

0 replies

0 likes

  • 441 Views
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Bugs and Issues

PlanPremiumCountry IrelandDeviceSamsung Note 8Operating SystemAndroid 8.0.0 Having serious issues with spotify Android lately including the following, please can you provide a working update:Notification controls disappeared from lockscreen – forcing...

Newbie

Plan Premium Country  Ireland Device Samsung Note 8 Operating System Android 8.0.0   Having serious issues with spotify Android lately including the following, please can you provi...

AeroZ

Composer

3410 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Superuser Contribution Hundreds of songs missing from favorites

My Question or Issue My spotify app does not show the vast majority of my favorite songs. Ive deleted cached data and reinstalled the app multiple times and they still dont appear. This is wack. About to switch music apps

Newbie

    My Question or Issue  My spotify app does not show the vast majority of my favorite songs. Ive deleted cached data and reinstalled the app multiple times and they still dont app...

TomLegend

Spotify Legend

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes

"Playing from your library" doesn't show current song

PlanFamily PremiumCountry USA DeviceSamsung S9+Operating SystemAndroid OreoSpotify Version8.4.70.666 armV7 My Question or Issue While playing songs, the "currently playing" song doesn't change. I hear the next song, but it isn't displaying properly. ...

Casual Listener

Plan Family Premium Country  USA   Device Samsung S9+ Operating System Android Oreo Spotify Version 8.4.70.666 armV7   My Question or Issue  While playing songs,...

387 Views

0 replies

0 likes

  • 387 Views
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Superuser Contribution "offline" error in search

PlanPremiumDeviceSamsung A320FLOperating SystemAndroid Oreo My Question or Issuenote: i don't keep mobile data turned on all the time.Sometimes i encounter this error with the data turned on: i can listen online to music but i cannot use the search f...

Visitor

Plan Premium Device Samsung A320FL Operating System Android Oreo   My Question or Issue note: i don't keep mobile data turned on all the time. Sometimes i encounter this ...

TomLegend

Spotify Legend

514 Views

1 replies

2 likes

  • 514 Views
  • 1 replies
  • 2 likes

Superuser Contribution Browse, Search and Radio not working.

PlanPremiumCountryAustralia DeviceSamsung Galaxy S8Operating SystemAndroid Oreo 8.0 My Question or Issue For the past few weeks the Browse, Search and Radio features have refused to work consistently. After using the app for a while (let's say anywhe...

Newbie

Plan Premium Country Australia  Device Samsung Galaxy S8 Operating System Android Oreo 8.0   My Question or Issue  For the past few weeks the Browse, Search and Radio feature...

TomLegend

Spotify Legend

1034 Views

1 replies

6 likes

  • 1034 Views
  • 1 replies
  • 6 likes

Podcast Download Management

PlanPremiumCountryUnited States DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue With the most recent update did Spotify remove the download manager for podcasts? Now its a pain to manage and quickly download podcasts.

Casual Listener

Plan Premium Country United States   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  With the most recent update did Spotify remove the do...

456 Views

0 replies

0 likes

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Problème connexion Spotify premium family

Bonjour, je suis connecté depuis plusieurs mois sur notre compte Spotify premium family. J’ai été déconnecté et impossible de me reconnecter. J’ai fait renvoyer une invitation par le owner mais quand je rentre mes données j’ai un message d’erreur qui...

Newbie

Bonjour,  je suis connecté depuis plusieurs mois sur notre compte Spotify premium family.  J’ai été déconnecté et impossible de me reconnecter. J’ai fait renvoyer une invitation par le own...

822 Views

0 replies

1 likes

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Sd card problems

I've tried downloading my spotify library on my sd card a dozen times, followed instructions from all over the web.Every time I select my sd card in the spotify options menu, the songs download fine for a while, the suddenly the sd card option dissap...

Casual Listener

I've tried downloading my spotify library on my sd card a dozen times, followed instructions from all over the web. Every time I select my sd card in the spotify options menu, the songs download fin...

puckiyo611

Casual Listener

414 Views

2 replies

0 likes

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  • 2 replies
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Increased limit to 10K songs for up to 5 devices

Thank you for this update! Will my currently downloaded tracks and playlists be erased completely for redownloading because of this update? Thanks.

Visitor

Thank you for this update! Will my currently downloaded tracks and playlists be erased completely for redownloading because of this update? Thanks.

Loxer

Community Legend

431 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Uploaded Music Play on Android device

None of the below informationHow can I play or download music uploaded from the PC into Spotify on an Android device?I can not play the songs on my Android device.

Visitor

None of the below information How can I play or download music uploaded from the PC into Spotify on an Android device? I can not play the songs on my Android device.  

Jemi

Spotify Legend

728 Views

6 replies

0 likes

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  • 6 replies
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Superuser Contribution Artist Page and Album Page links are greyed out

None of the below information is requirPlanPremiumCountry United StatesDevice(LG V20)Operating System(Android 7.0) My Question or Issue Artist Page and Album Page links are greyed out. Clicking on album art will show full album and more but going dir...

Casual Listener

None of the below information is requir Plan Premium Country  United States Device (LG V20) Operating System (Android 7.0)   My Question or Issue  Artist Page and Album Page...

AeroZ

Composer

1614 Views

4 replies

0 likes

  • 1614 Views
  • 4 replies
  • 0 likes

Song Radio and View Album options greyed out

PlanPremiumCountry Singapore.DeviceSamsung Galaxy 6Operating SystemAndroid Kit Kat My Question or IssueI've been a spotify Premium user since 2016. Recently in the past few weeks I've noticed that the View Album, View Artist and Go To Song Radio opti...

Music Fan

Plan Premium Country  Singapore. Device Samsung Galaxy 6 Operating System Android Kit Kat   My Question or Issue I've been a spotify Premium user since 2016. Recently in the past ...

AeroZ

Composer

6317 Views

3 replies

3 likes

  • 6317 Views
  • 3 replies
  • 3 likes

Superuser Contribution Can't select view album or artist, shuffle turns off

PlanPremiumCountry UsaDeviceGalaxy S9+Operating SystemAndroid My Question or Issue I can no longer click on "view artist" and "view album" options. Also Spotify turns off the shuffle option at least once a day.

Newbie

  Plan Premium Country  Usa Device Galaxy S9+ Operating System Android    My Question or Issue  I can no longer click on "view artist" and "view album" options. Al...

AeroZ

Composer

13777 Views

6 replies

1 likes

  • 13777 Views
  • 6 replies
  • 1 likes

Search, view artist, view album not working

PlanPremiumCountry USDeviceSamsung galaxy s8 My Question or Issue The search artist. Album. Or any if my searches are not pulling up anything. I have plenty of service, premium for years, tried on wifi. Restarting phone and app. Unable to search new ...

Newbie

Plan Premium Country  US Device Samsung galaxy s8   My Question or Issue  The search artist. Album. Or any if my searches are not pulling up anything. I have plenty of service,...

AeroZ

Composer

1548 Views

2 replies

0 likes

  • 1548 Views
  • 2 replies
  • 0 likes

Unable to click view artist or album (greyed out)

As of yesterday when i click the 3 dots in an effort to view the album for the song I'm listening to, the options view album and view artist are greyed out. I also noticed this morning that my search would only pull up songs I've download. No artist,...

Regular

As of yesterday when i click the 3 dots in an effort to view the album for the song I'm listening to, the options view album and view artist are greyed out.   I also noticed this morning that ...

AeroZ

Composer

3088 Views

5 replies

1 likes

Cannot click view artist or view album
  • 3088 Views
  • 5 replies
  • 1 likes

Superuser Contribution Album, Artist, Radio, Greyed Out

PlanPremiumCountryUSA DeviceSamsung Galaxy 8Operating SystemLatest android available My Question or IssueThis happens at least 3x per week. Album, Artist, and Radio options are grayed out. Have to restart the phone and the options are available again...

Gig Goer

Plan Premium Country USA   Device Samsung Galaxy 8 Operating System Latest android available   My Question or Issue This happens at least 3x per week. Album, Artist, and Radio op...

AeroZ

Composer

1335 Views

6 replies

1 likes

  • 1335 Views
  • 6 replies
  • 1 likes