Announcements
Hey folks! Some of you may currently experiencing issues with login, playback and the Support site. This is being looked into and we'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 785 Views
  • 0 replies
  • 4 likes

Larger ICONS for driving

I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full picture of the Album Cover, the Skip, Rewind and Paus...

  • Newbie
  • I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full pi...
  • Jose_M
  • Spotify Star
  • 725 Views
  • 1 replies
  • 1 likes
  • 725 Views
  • 1 replies
  • 1 likes

Using spotify on my phone

I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this. Is it possible to use it on more than one device? PlanPremiumCountry UKDeviceAndroidOperating System(iOS 10, Android Oreo...

  • Newbie
  • I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this.  Is it possible to use it on more than one device?   Plan ...
  • AeroZ
  • Composer
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! can't create playlist shortcut for homescreen

PlanFreeCountry SingaporeDeviceHuawei P9Operating SystemAndroid 7.0 My Question or Issuethere isnt any option for me to add any playlists to my homescreen when i press the 3 dots at the top right hand corner of my screen. is this a premium function o...

  • Newbie
  •   Plan Free Country  Singapore Device Huawei P9 Operating System Android 7.0   My Question or Issue there isnt any option for me to add any playlists to my homescreen when i...
  • Jose_M
  • Spotify Star
  • 2601 Views
  • 1 replies
  • 1 likes
  • 2601 Views
  • 1 replies
  • 1 likes

Songs are grayed out and won't let me play them any more

PlanPremium Country IrelandDeviceHuawei Y6 2018Operating SystemAndroid A song that was downloaded on my premium account uninstalled and won't let me play it any more. It's grayed out and I've done 2 clean reinstalles of spotify, I dont know what to d...

  • Newbie
  • Plan Premium  Country  Ireland Device Huawei Y6 2018 Operating System Android    A song that was downloaded on my premium account uninstalled and won't let me play it any...
  • AeroZ
  • Composer
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Download notification keepts flashing for a few miliseconds. If playlist contains unplayable song

PlanPremiumCountryGermanyDeviceSamsug Galaxy A3 2017Operating SystemAndroid Oreo 8.0.0 / Samsung Exp 9.0--Spotifiy App Version:8.4.61.683 armV7 So for a few weeks now my notification bar keeps flashing the "currently downloading arrow" symbol. It jus...

  • Regular
  • Plan Premium Country Germany Device Samsug Galaxy A3 2017 Operating System Android Oreo 8.0.0 / Samsung Exp 9.0 -- Spotifiy App Version: 8.4.61.683 armV7   So for a few weeks now m...
  • Toby1996
  • Casual Listener
  • 10025 Views
  • 14 replies
  • 13 likes
  • 10025 Views
  • 14 replies
  • 13 likes

Original game soundtracks section doesn't show in gaming category

PlanFreeCountryUnited States DeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When browsing on PC, if you go to Home > Genres & Moods > Gaming you get 3 categories. Popular Playlists, Podcasts, and Original Game Soundtracks. When ...

  • Newbie
  • Plan Free Country United States   Device Google Pixel 2 Operating System Android 9.0   My Question or Issue  When browsing on PC, if you go to Home > Genres & Moods &...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Superuser Contribution Missing lyrics?

How is it possible that lyrics I can see on both the Genius app and desktop site aren't shown by the Genius integrated in spotify? E.g. more than half the songs of Linkin Park's Meteora as well as hybrid theory album don't have any lyrics. But when I...

  • Casual Listener
  • How is it possible that lyrics I can see on both the Genius app and desktop site aren't shown by the Genius integrated in spotify?   E.g. more than half the songs of Linkin Park's Meteora as w...
  • TomLegend
  • Spotify Legend
  • 1114 Views
  • 1 replies
  • 0 likes
  • 1114 Views
  • 1 replies
  • 0 likes

Multiple bugs since last week or so

PlanPremiumCountry NLDeviceONE PLUS 5Operating SystemAndroid Oreo My Question or Issue Since last week (or so) I'm having multiple problems with the spotify app on android. Problem 1 (seen multiple posts about this one)After starting the app it redow...

  • Regular
  • Plan Premium Country  NL Device ONE PLUS 5 Operating System Android Oreo   My Question or Issue  Since last week (or so) I'm having multiple problems with the spotify app on ...
  • Heffalord
  • Newbie
  • 3547 Views
  • 7 replies
  • 10 likes
  • bugs
  • 3547 Views
  • 7 replies
  • 10 likes

Superuser Contribution Why to use "Spotify connect" if doesn't save the same song history?

PlanFree/PremiumCountry MXDevicePc and AndroidOperating System My Question or Issue I don't know if there's a solution to choose to not connect to other dispositives while using Spotify from Pc. I can't stop it from connecting to my phone and vice ve...

  • Visitor
  • Plan Free/Premium Country  MX Device Pc and Android Operating System     My Question or Issue   I don't know if there's a solution to choose to not connect to other dis...
  • TomLegend
  • Spotify Legend
  • 927 Views
  • 3 replies
  • 0 likes
  • Android
    PC
    Windows
    Windows 10
    Windows 10 Creator
  • 927 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not internet connection... again

PlanPremiumCountry UsaDeviceMoto ZOperating SystemUnsure, but is up to date My Question or Issue No internet connection I've put a screenshot of my phone, on Spotify; with it spinning continuously with no connection, even though you can see in the to...

  • Newbie
  • Plan Premium Country  Usa Device Moto Z Operating System Unsure, but is up to date   My Question or Issue  No internet connection I've put a screenshot of my phone, on Spotif...
  • TomLegend
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Fair Phone2 Lock Screen Mode

Hello guys,I just bought a new Phone: Fair Phone 2 - which works great with Android, I downloaded Spotify and just noticed that the Lock screen mode does not work here. So I would have to actually unlock my phone every time I want to switch or skip a...

  • Casual Listener
  •   Hello guys, I just bought a new Phone: Fair Phone 2 - which works great with Android, I downloaded Spotify and just noticed that the Lock screen mode does not work here. So I would have to...
  • lena120590
  • Casual Listener
  • 775 Views
  • 2 replies
  • 0 likes
  • 775 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluetooth in the car

PlanPremiumCountry DeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question I use my spotify app via bluetooth in my car on my pioneer to play music, however when I turn the volume up over 30 my stereo shuts off compl...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question I use my spotify app via bluetooth in my car on my...
  • TomLegend
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Alarm not connecting to Spotify

PlanPremiumCountry USDeviceGoogle Pixel 2Operating SystemAndroid Pie My Question or Issue The clock app that came with the phone allows me to choose a playlist from Spotify to wake me up, but sometimes it just plays this high pitched beeping like a s...

  • Casual Listener
  • Plan Premium Country  US Device Google Pixel 2 Operating System Android Pie   My Question or Issue  The clock app that came with the phone allows me to choose a playlist from...
  • Jose_M
  • Spotify Star
  • 1550 Views
  • 1 replies
  • 1 likes
  • 1550 Views
  • 1 replies
  • 1 likes

Local files are distorted on mobile device

PlanPremiumDeviceHTC Desire 628Operating SystemAndroid As of the newest update, local files from my PC are distorted on my mobile device.Reinstalling Spotify does not work. Both new and old files are distorted. Weirdly it seems like a lot of small "c...

  • Casual Listener
  • Plan Premium Device HTC Desire 628 Operating System Android      As of the newest update, local files from my PC are distorted on my mobile device. Reinstalling Spotify does n...
  • 903 Views
  • 0 replies
  • 1 likes
  • local files
    Mobile
    Premium
  • 903 Views
  • 0 replies
  • 1 likes

Superuser Contribution Song not available on Android but plays on desktop app.

In the last few weeks my account has started throwing playback errors at me out of the blue. It started when I noticed on the desktop client (windows 10 and on 2 different machines) that a couple of artists music would not play for me anymore, despit...

  • Visitor
  • In the last few weeks my account has started throwing playback errors at me out of the blue. It started when I noticed on the desktop client (windows 10 and on 2 different machines) that a couple of ...
  • user-removed
  • Not applicable
  • 764 Views
  • 6 replies
  • 0 likes
  • 764 Views
  • 6 replies
  • 0 likes

Player showing in notification bar when I'm playing it on Computer

PlanPremiumCountry ItalyDeviceXiaomi redmi 5 plus My Question or Issue When I-m using Spotify on my Computer, I see all songs on my notification bar and lockscreen. If I check app in use on my phone, I see Spotify even if it is not true(it is on my c...

  • Casual Listener
  • Plan Premium Country  Italy Device Xiaomi redmi 5 plus  My Question or Issue  When I-m using Spotify on my Computer, I see all songs on my notification bar and lockscreen. If I ...
  • AeroZ
  • Composer
  • 613 Views
  • 5 replies
  • 1 likes
  • 613 Views
  • 5 replies
  • 1 likes

Super annoying auto repeat and auto randomize

Spotify PremiumCountry: GermanyDevice: Google PixelOperating System: Android 9.0 My Question or Issue For a few weeks now, anytime I play back any song or album on my phone, it automatically activates REPEAT ALL and RANDOM. This is extremely annoying...

  • Newbie
  • Spotify Premium Country: Germany Device: Google Pixel Operating System: Android 9.0   My Question or Issue   For a few weeks now, anytime I play back any song or album on my phone, i...
  • 445 Views
  • 0 replies
  • 3 likes
  • 445 Views
  • 0 replies
  • 3 likes

App keeps crashing

PlanPremiumCountry CanadaDeviceSamsung galaxyA5Operating Android My Question or Issue App keeps stoping after playing like 2 songs.And it's not showing on the notification panel while playing in the background.

  • Newbie
  • Plan Premium Country  Canada Device Samsung galaxyA5 Operating  Android   My Question or Issue  App keeps stoping after playing like 2 songs.And it's not showing on the ...
  • forcedrevival
  • Gig Goer
  • 367 Views
  • 2 replies
  • 2 likes
  • 367 Views
  • 2 replies
  • 2 likes

Superuser Contribution Constant crashes or failing to load

PlanPremiumCountry EnglandDevice Samsung Galaxy 9,Operating SystemAndroid My Question or Issue Hi, Everytime i use my spotify it either fails to load or crashes then when I do get it to play and I want to skip a track it will just keep playing for a ...

  • Newbie
  • Plan Premium Country  England Device Samsung Galaxy 9, Operating System Android    My Question or Issue  Hi, Everytime i use my spotify it either fails to load or cr...
  • forcedrevival
  • Gig Goer
  • 483 Views
  • 2 replies
  • 0 likes
  • Other
  • 483 Views
  • 2 replies
  • 0 likes

Radio Autoplay Not Turning Off When Switched Off

PlanFreeCountry DeviceNexus 5XOperating SystemAndroid 8.1.0 My Question or Issue I have the option to turn off Autoplay under the Playback settings. However, even when I turn it off, it will still start playing similar songs. On top of that, it doesn...

  • Newbie
  • Plan Free Country   Device Nexus 5X Operating System Android 8.1.0   My Question or Issue  I have the option to turn off Autoplay under the Playback settings. However, even w...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes