Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I noticed when I logged in that I had about 10-15 new follows. Thing is that I have not selected these, even though they seem similiar to artists I have listened to. I have logged out from all devices just in case after this and changed my password. ...
I noticed when I logged in that I had about 10-15 new follows. Thing is that I have not selected these, even though they seem similiar to artists I have listened to. I have logged out from all device...
Not applicable
429 Views
2 replies
0 likes
PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0. My Question or Issue Hey there,So I've been trying to download music to listen offline. I add a new song to a list I already downloaded and then I get the notificatio...
Plan Premium Country Netherlands Device Samsung Galaxy S7 Operating System Android 8.0.0. My Question or Issue Hey there, So I've been trying to download music...
Casual Listener
564 Views
2 replies
0 likes
PlanFreeCountry UKDeviceSamsung S7 EdgeOperating SystemAndroid My Question or Issue Hello folks, I'm new to this streaming malarky and I'm not a spring chicken either, I'm 52 years old. I've just got a ChromeCast Audio. When I play a track in Spotify...
Plan Free Country UK Device Samsung S7 Edge Operating System Android My Question or Issue Hello folks, I'm new to this streaming malarky and I'm not a spring c...
Regular
1464 Views
15 replies
0 likes
It's all in the title. Seems new to this version (8.4.64.555 arm v7) so I don't think the phone is to blame, it was working just fine like two weeks ago.Spotify app crashes exactly every 10min, I timed it. The "persistent notification" disappears and...
It's all in the title. Seems new to this version (8.4.64.555 arm v7) so I don't think the phone is to blame, it was working just fine like two weeks ago. Spotify app crashes exactly every 10min, I t...
Community Legend
1932 Views
1 replies
0 likes
So I listen to various music genres, sometimes focusing on one more than another, but my Daily Mixes only seem to reflect like 2 of them, with few mixes being pretty much the same genre, just taking up 2/3 playlists at a time. They also have the same...
So I listen to various music genres, sometimes focusing on one more than another, but my Daily Mixes only seem to reflect like 2 of them, with few mixes being pretty much the same genre, just...
Casual Listener
1345 Views
2 replies
2 likes
PlanFreeCountry United StatesDeviceAndroid Samsung Galaxy J3 MissionMy Question or Issue Today I opened my spotify app on my phone and saw I had a new daily mix 1. This was great because it was all comedians and I listen to a ton of comedians. Howeve...
Plan Free Country United States Device Android Samsung Galaxy J3 Mission My Question or Issue Today I opened my spotify app on my phone and saw I had a new daily mix 1. Thi...
Roadie
295 Views
1 replies
0 likes
I'm experiencing an odd and frustrating delay in the Spotify app. When I am playing a song and want to skip to another song it keeps the last song's title and album cover going. Let's say that you are in the video player and decide to skip five songs...
I'm experiencing an odd and frustrating delay in the Spotify app. When I am playing a song and want to skip to another song it keeps the last song's title and album cover going. Let's say that you ar...
Gig Goer
807 Views
4 replies
1 likes
PlanPremiumCountryGermany DeviceHuawei Honor 6XOperating SystemAndroid 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I am almost happy.But there are several really annoying things going on.1. Random shutdowns of ...
Plan Premium Country Germany Device Huawei Honor 6X Operating System Android 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I a...
Music Fan
852 Views
6 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy s7 EdgeOperating SystemAndroid 8.0 (Oreo) My Question or Issue Everytime I download a song on my phone the app sudenly becomes unstable. Playlists wont start to load (the green buffer just keeps showi...
Plan Premium Country Philippines Device Samsung Galaxy s7 Edge Operating System Android 8.0 (Oreo) My Question or Issue Everytime I download a song on my phone the app sudenly ...
Roadie
427 Views
1 replies
0 likes
PlanFreeCountryVietnamDeviceSamsung Galaxy J4Operating SystemAndroid My Question or IssueI couldn't see the songs' covers, lyrics or any play/pause, skip buttons after i clicked at the now playing bar. My screen was a black. I waited but there was no...
Plan Free Country Vietnam Device Samsung Galaxy J4 Operating System Android My Question or Issue I couldn't see the songs' covers, lyrics or any play/pause, skip buttons after i clicke...
Spotify Star
584 Views
1 replies
0 likes
PlanPremiumCountry Costa Rica DeviceHuawei Mate 7Operating SystemAndroid 4.4.2 My Question or Issue La aplicación se detiene por completo y se cierra cuando se reproduce música en huawei mate 7.
Plan Premium Country Costa Rica Device Huawei Mate 7 Operating System Android 4.4.2 My Question or Issue La aplicación se detiene por completo y se cierra cuando se repr...
Roadie
429 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueI recently switched from iOS to Android, and I hate to admit that the Spotify experience is lackluster on Android. I viewed past threads, and it seems that ...
Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo My Question or Issue I recently switched from iOS to Android, and I hate to admit that the Sp...
Spotify Star
13914 Views
3 replies
7 likes
Hello,I was wondering how to import local music into the android application because this music isn't available on spotify. I found a tutorial but it's with the PC application and I don't have a PC.PlanPremiumCountry FranceDeviceHawaii P20 liteOperat...
Hello, I was wondering how to import local music into the android application because this music isn't available on spotify. I found a tutorial but it's with the PC application and I don't have a PC...
Casual Listener
651 Views
2 replies
0 likes
some playlist titles are gray so impossible to listenPlan PrimePays france Dispositif Samsung Galaxy note 8 Ma question ou mon problème
some playlist titles are gray so impossible to listen Plan Prime Pays france Dispositif Samsung Galaxy note 8 Ma question ou mon problème ...
Roadie
457 Views
1 replies
0 likes
My Question or Issue: The Data Saver toggle causes EVERY song in EVERY list to be grayed out permanantly (on the Galaxy S4, at least). I accdentally activated this, and every song was wiped. Who designed this and why would you allow such a failure of...
My Question or Issue: The Data Saver toggle causes EVERY song in EVERY list to be grayed out permanantly (on the Galaxy S4, at least). I accdentally activated this, and every son...
Roadie
676 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceHTC U ULTRAOperating SystemAndroid My Question or IssueI'm trying to delete the songs I have saved onto my device, as I want to redownload them at a higher quality.Everywhere I look on the internet it says I can scroll to t...
Plan Premium Country UK Device HTC U ULTRA Operating System Android My Question or Issue I'm trying to delete the songs I have saved onto my device, as I want to redownload the...
Roadie
762 Views
1 replies
0 likes
JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view queue and it’s missing all songs i added. Now it shows that ...
JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view q...
Roadie
1018 Views
1 replies
1 likes
Device: P20 pro My Question or Issue I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since the change the lock screen notification of 'Waze is connected' is ...
Device: P20 pro My Question or Issue I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since...
Roadie
802 Views
1 replies
0 likes
Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and Its happen agine. I logged out in all of my Spotifys Devices, it...
Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and...
Roadie
1781 Views
1 replies
0 likes
PlanNormalCountry DEOperating SystemAndroid 5 (small Phone) My Question or Issue There is no album list any more in an artist profile. I cannot listen to a whole album. No premium but shuffling is acceptable for me. Once this worked.
Plan Normal Country DE Operating System Android 5 (small Phone) My Question or Issue There is no album list any more in an artist profile. I cannot listen to a whole album....
Community Legend
715 Views
3 replies
0 likes
