Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39965 Views
  • 65 replies
  • 25 likes
  • 39965 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876516 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876516 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26092 Views
  • 4 replies
  • 0 likes
  • 26092 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playback behavior issues

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0)   My Question or Issue Will occasionally pause playback of songs - This can happen between so...
  • x-_pkebh9pln
  • Newbie
  • 1177 Views
  • 3 replies
  • 3 likes
  • android bug
    Playback issues
  • 1177 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Sesame Universal Search App Integration/Permission not working

PlanFamily PremiumCountry PhilippinesDeviceNokia 7 PlusOperating SystemAndroid Oreo 8.1 My Question or IssueI have Sesame Universal Search app currently installed, and it supports integration with Spotify app, like allowing it to search for albums an...

  • Visitor
  • Plan Family Premium Country  Philippines Device Nokia 7 Plus Operating System Android Oreo 8.1   My Question or Issue I have Sesame Universal Search app currently installed, ...
  • Alfredo
  • Roadie
  • 1142 Views
  • 1 replies
  • 0 likes
  • 1142 Views
  • 1 replies
  • 0 likes

Music pauses while in other Apps - Samsung Galaxy S8+

On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps. This always happens while I listen to music, either by listening to downloaded music or some new ...

  • Newbie
  • On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps.   This always happens while I listen to...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Spotify connect, play queue UI not updating

Android device, One Plus 5. Start a playlist on Spotify Connect. Go to "Play Queue" and navigate using "next" and "previous" buttons: The music track is changed accordingly, but the UI is not updating; the queue is visually not updated to reflect wha...

  • Casual Listener
  • Android device, One Plus 5. Start a playlist on Spotify Connect. Go to "Play Queue" and navigate using "next" and "previous" buttons: The music track is changed accordingly, but the UI is not updatin...
  • janus141
  • Casual Listener
  • 1026 Views
  • 2 replies
  • 0 likes
  • Android
    queue
    UI
  • 1026 Views
  • 2 replies
  • 0 likes

Solved!! You are Offline even if i have full access internet and Wifi

PlanPremiumCountryItaly DeviceOnePlus 3TOperating SystemAndroid My Question or Issue i tried the 1 month trial.... and its about to expire so i bought a 3months of Premium... when i tried to search new songs i can do it but when i try to open an Arti...

  • Regular
  • Plan Premium Country Italy   Device OnePlus 3T Operating System Android   My Question or Issue  i tried the 1 month trial.... and its about to expire so i bought a 3months o...
  • Billy-J
  • Spotify Star
  • 3679 Views
  • 14 replies
  • 0 likes
  • 3679 Views
  • 14 replies
  • 0 likes

Songs are grayed out

Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that? Love is endless - MoZellaSomething in common - Free Energy Please help!

  • Casual Listener
  • Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that?    Love is endless - MoZella Something in common - Free Energy   Please help! 
  • Arratyn
  • Casual Listener
  • 1187 Views
  • 6 replies
  • 0 likes
  • Grayed out
  • 1187 Views
  • 6 replies
  • 0 likes

spotify not full screen

plan PremiumCountry The NetherlandsDeviceMotorola G6 plusOperating SystemAndroidOreo My Question or Issue recently i bought a motorola g6 plus, a phone with a fingerprint sensor that can also be used for 1 finger navigation true android. ofcourse i a...

phprC39zAAM.jpg
  • Casual Listener
  •   plan   Premium Country  The Netherlands Device Motorola G6 plus Operating System AndroidOreo   My Question or Issue  recently i bought a motorola g6 plus, a...
  • Billy-J
  • Spotify Star
  • 1189 Views
  • 6 replies
  • 1 likes
  • 1189 Views
  • 6 replies
  • 1 likes

Spotify says I Am Offline When i Try to Search for Music

So starting a couple weeks ago my Spotify stopped allowing me to search for music or listen to playlist I hadn't recently listened to, this happens both on Wi-Fi and on Data, I've been a premium member for almost two years and this is beyond infuriat...

  • Newbie
  • So starting a couple weeks ago my Spotify stopped allowing me to search for music or listen to playlist I hadn't recently listened to, this happens both on Wi-Fi and on Data, I've been a premium memb...
  • zerotide
  • Casual Listener
  • 516 Views
  • 1 replies
  • 2 likes
  • 516 Views
  • 1 replies
  • 2 likes

Superuser Contribution New design

PlanPremiumCountry NorwayDeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue Do I have to have permium to listen to songs now? I can hardly find the songs and they only play a little snip of them.The new update is really messy an...

  • Newbie
  • Plan Premium Country  Norway Device Samsung galaxy S7 edge Operating System Android   My Question or Issue  Do I have to have permium to listen to songs now? I can hardly fin...
  • Alfredo
  • Roadie
  • 321 Views
  • 1 replies
  • 1 likes
  • 321 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connect keeps randomly connecting

PlanPremiumDeviceSamsung Galaxy J5 Prime My Question or Issue I own a Wi-Fi speaker which i use spotify connect to play music through, however for some reason it keeps randomly connecting to it when i am out of the house/nowhere near it. I've had thi...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy J5 Prime   My Question or Issue  I own a Wi-Fi speaker which i use spotify connect to play music through, however for some reason it keeps randomly ...
  • Alfredo
  • Roadie
  • 856 Views
  • 3 replies
  • 0 likes
  • 856 Views
  • 3 replies
  • 0 likes

This thread will be killed before it can generate upvotes

Autoplaying when Bluetooth connects needs to be an OPTION. Otherwise, you are wasting my cell data. Streaming should not be mandatory everytime I get in the car. This has been brought up many times by many people. The most recent post was stuck at 98...

  • Casual Listener
  •   Autoplaying when Bluetooth connects needs to be an OPTION. Otherwise, you are wasting my cell data. Streaming should not be mandatory everytime I get in the car.   This has been brough...
  • matt16060936
  • Music Fan
  • 326 Views
  • 3 replies
  • 2 likes
  • 326 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution La música se para

Estoy teniendo problemas cunado estoy escuchando música que tengo descargada. Al principio pensé que eran unos auriculares, pero al escucharlo en alta voz sigo teniendo el mismo problema, la música deja sonar y tengo que entrar a la app desde mi Andr...

  • Casual Listener
  • Estoy teniendo problemas cunado estoy escuchando música que tengo descargada. Al principio pensé que eran unos auriculares, pero al escucharlo en alta voz sigo teniendo el mismo problema, la música d...
  • SergioDavid
  • Roadie
  • 1827 Views
  • 3 replies
  • 0 likes
  • 1827 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android App Edit Playlist

PlanFree DeviceLG G5 My Question or Issue Old versions of Spotify used to allow you to search for song, artist, etc when trying to edit your playlist. This option has seemed to disappear in updated versions. I have been patient thinking it was a clic...

  • Casual Listener
  • Plan Free   Device LG G5   My Question or Issue  Old versions of Spotify used to allow you to search for song, artist, etc when trying to edit your playlist. This option has see...
  • Timetochange
  • Casual Listener
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Spotify frequently freezes or won't load

PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or Issue:I recently got a new phone, a Galaxy S9+, upgrading from my old Note 5 which ran Spotify flawlessly. Now however, Spotify frequently either fails to ...

  • Newbie
  • Plan Premium Country United States Device Galaxy S9+ Operating System Android Oreo 8.0   My Question or Issue: I recently got a new phone, a Galaxy S9+, upgrading from my old Note...
  • Rad_97
  • Newbie
  • 7188 Views
  • 7 replies
  • 4 likes
  • 7188 Views
  • 7 replies
  • 4 likes

Superuser Contribution Offline mode doesn't work whatever I do

I am using a Galaxy Grand Prime Plus and although I am a premium member (student discount) in the offline mode I can only play songs for about 20 minutes. I've tried deleting the app and downloading the songs again but nothing seems to work and it's ...

  • Casual Listener
  • I am using a Galaxy Grand Prime Plus and although I am a premium member  (student discount) in the offline mode I can only play songs for about 20 minutes. I've tried deleting the app and downlo...
  • SergioDavid
  • Roadie
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution When listening to a song with the new full screen art, queue button is hidden

Some songs have full screen album art now. For example, Feel it Still by Portugal the Man. For these songs, the View Queue button in the top right is changed to a "share" button. The View Queue button is hidden behind a menu. So not only have they ad...

  • Regular
  • Some songs have full screen album art now. For example, Feel it Still by Portugal the Man. For these songs, the View Queue button in the top right is changed to a "share" button. The View Queue butto...
  • SergioDavid
  • Roadie
  • 1027 Views
  • 1 replies
  • 1 likes
  • 1027 Views
  • 1 replies
  • 1 likes

Cannot add "Starry Night" by Mamamoo to my own playlist

PlanPremiumCountry Hong KongDevice(Samsung Galaxy S6 Edge)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot find the search result of Starry night by Mamamoo. But i can see the Spotify definitely added this song fr...

  • Casual Listener
  • Plan Premium Country  Hong Kong Device (Samsung Galaxy S6 Edge) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cannot find the search...
  • squidyyyyyau
  • Casual Listener
  • 1582 Views
  • 2 replies
  • 4 likes
  • 1582 Views
  • 2 replies
  • 4 likes

Solved!! Like button disappeared in new radio view

PlanPremiumCountryUSADeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueRecently, for some songs the album art/video fills up the whole screen on my phone while they are playing. This seems to be a new feature. However, when I'm playing...

  • Newbie
  • Plan Premium Country USA Device OnePlus 5T Operating System Android Oreo   My Question or Issue Recently, for some songs the album art/video fills up the whole screen on my phone while...
  • user-removed
  • Not applicable
  • 935 Views
  • 1 replies
  • 1 likes
  • 935 Views
  • 1 replies
  • 1 likes

download songs

PlanPremiumCountry PhilippinesDevicesony Xperi xa1Operating Systemnougat My Question or Issuei can't download song. i already update my apps, reinstall still i can't do it and also put the setting to use data when downloading.

  • Newbie
  • Plan Premium Country  Philippines Device sony Xperi xa1 Operating System nougat  My Question or Issue i can't download song. i already update my apps, reinstall still i can't do it...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes