Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5508 Views

0 replies

7 likes

  • 5508 Views
  • 0 replies
  • 7 likes

Solved!! Like button disappeared in new radio view

PlanPremiumCountryUSADeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueRecently, for some songs the album art/video fills up the whole screen on my phone while they are playing. This seems to be a new feature. However, when I'm playing...

Newbie

Plan Premium Country USA Device OnePlus 5T Operating System Android Oreo   My Question or Issue Recently, for some songs the album art/video fills up the whole screen on my phone while...

user-removed

Not applicable

1084 Views

1 replies

1 likes

  • 1084 Views
  • 1 replies
  • 1 likes

Music Quality Resets to Default Settings Most of the Time

Premium Member - United States (Los Angeles) Samsung Galaxy 7Android Oreo Hi All, For a the past couple of months, I have found my streaming and download settings reverted back to Automatic/Normal nearly every time I look. I change them forward to Ve...

Casual Listener

Premium Member - United States (Los Angeles)  Samsung Galaxy 7 Android Oreo   Hi All,   For a the past couple of months, I have found my streaming and download settings reve...

user-removed

Not applicable

967 Views

1 replies

0 likes

Android
download quality
music quality
settings
streaming quality
  • 967 Views
  • 1 replies
  • 0 likes

Superuser Contribution New design

PlanPremiumCountry NorwayDeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue Do I have to have permium to listen to songs now? I can hardly find the songs and they only play a little snip of them.The new update is really messy an...

Newbie

Plan Premium Country  Norway Device Samsung galaxy S7 edge Operating System Android   My Question or Issue  Do I have to have permium to listen to songs now? I can hardly fin...

Alfredo

Roadie

393 Views

1 replies

1 likes

  • 393 Views
  • 1 replies
  • 1 likes

Superuser Contribution Is Spotify in EXCLUSIVE partnership with samsung for ANDROID WEAR?

Hi, Not sure where to ask.Visited quite a few forum entries before posting (if anyone needs references - can provide in comments, but look for yourself): everywhere I look for any smart watch integration for offline music storage playing (i.e.: while...

Newbie

Hi,   Not sure where to ask. Visited quite a few forum entries before posting (if anyone needs references - can provide in comments, but look for yourself): everywhere I look for any sma...

JulianA_Bogota

Roadie

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

New Design

PlanPremiumCountrySpain Device Samsung Galaxy 8+Operating SystemAndroid Oreo 8.0 My Question or IssueWhy in one of my couple devices i see the new design (galaxy s6 edge), and in my other device (samsung s8+) i see the old design?i tried to uninstall...

Newbie

  Plan Premium Country Spain   Device  Samsung Galaxy 8+ Operating System Android Oreo 8.0   My Question or Issue Why in one of my couple devices i see the new de...

Billy-J

Spotify Star

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Login from Android not working

DeviceNexus 5XOperating SystemAndroid 8.1.0 My Question or IssueI cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login works fine with both.

Casual Listener

  Device Nexus 5X Operating System Android 8.1.0   My Question or Issue I cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login w...

paperoga17

Casual Listener

724 Views

6 replies

0 likes

  • 724 Views
  • 6 replies
  • 0 likes

Can't listen to any songs on my playlist on mobile device. All songs are grayed out

DeviceSamsung Galaxy 7 Android (Free) I made a few playlists from the music I have from my desktop. Everything plays fine there. When I use the app on my phone, there's not a single song that'll play from any of the playlists. All the songs are graye...

Casual Listener

  Device Samsung Galaxy 7 Android  (Free)   I made a few playlists from the music I have from my desktop.  Everything plays fine there.  When I use the app on my pho...

Billy-J

Spotify Star

900 Views

5 replies

0 likes

  • 900 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't get online no matter what

Version 8.4.64.555armV7PlanPremium (2 users) Country USADevice(SAMSUNG NOTE Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Haven't been able to go online in at least two weeks except for one day. Despite attempting to ac...

Casual Listener

Version 8.4.64.555armV7 Plan Premium (2 users)  Country  USA Device (SAMSUNG NOTE 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...

Peter

Spotify Legend

2301 Views

5 replies

0 likes

Android
Online issues
Online offline
  • 2301 Views
  • 5 replies
  • 0 likes

Superuser Contribution Local album and artist not appearing

PlanPremiumDeviceMoto G1Operating System Android NougatMy Question or Issue Recently added a local album. All the songs appear, the album art appears just fine. When selecting a song, the artist appears below as well. However when searching for the a...

Newbie

Plan Premium Device Moto G1 Operating System  Android Nougat My Question or Issue  Recently added a local album. All the songs appear, the album art appears just fine. When selecting...

JulianA_Bogota

Roadie

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Crashing Constantly

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app will crash, including the notification widget .I'll re...

Visitor

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app wil...

Billy-J

Spotify Star

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parts of song missing when streamed through phone or Amazon Echo?

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemWindows 7 My Question or Issue: Noticed this just now for the first time ever after years.... Playing the song "Pass the Mic" by thhe Bestie Boys on the album "Check Your Head" there is a key...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy 7 Operating System Windows 7   My Question or Issue: Noticed this just now for the first time ever after years....   Playing the so...

MafeG

Spotify Legend

1581 Views

4 replies

1 likes

  • 1581 Views
  • 4 replies
  • 1 likes

Superuser Contribution Cannot change top to bottom?

PremiumCountry United statesDeviceAndroidMy Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but now that I have switched it once and would like to change it back when I ...

Casual Listener

Premium Country  United states Device Android My Question or Issue  I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but ...

SergioDavid

Roadie

900 Views

5 replies

2 likes

  • 900 Views
  • 5 replies
  • 2 likes

Chromecast on Android for Premium users only?

PlanFreeCountryUS DeviceLG AristoOperating SystemAndroid My Question or IssueSpotify for Android is now telling me that Chromecast connection is for available for Premium users only. Since when? Is someone at Spotify actively trying to drive away (fr...

Gig Goer

Plan Free Country US  Device LG Aristo Operating System Android   My Question or Issue Spotify for Android is now telling me that Chromecast connection is for available for Premiu...

iulianf

Casual Listener

1969 Views

2 replies

0 likes

  • 1969 Views
  • 2 replies
  • 0 likes

Unknown Device

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7 My Question or Issue Since yesterday there is an unkown device that takes over the control of the streaming. I can switch back to my device but I can listen his playlist then. I can switch back but the...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S7   My Question or Issue  Since yesterday there is an unkown device that takes over the control of the streaming. I can switch ba...

nikolang

Casual Listener

716 Views

3 replies

0 likes

  • 716 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Files

Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet up, all my devices are on the one network. Any advice ple...

Community Legend

Until  recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet ...

SergioDavid

Roadie

697 Views

3 replies

0 likes

  • 697 Views
  • 3 replies
  • 0 likes

Cant Skip song in car

Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume.any fixes for this?

Newbie

  Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume. an...

user-removed

Not applicable

6248 Views

1 replies

0 likes

  • 6248 Views
  • 1 replies
  • 0 likes

Superuser Contribution One album stuck at top of recently played

PlanPremiumCountry UkDeviceMotorola Moto g 5Operating SystemAndroid 7 My Question or Issue A couple weeks ago I listened to the cruel summer album by Kanye West, and since then that album has been stuck at the top of recently played. Every new song o...

Newbie

Plan Premium Country  Uk Device Motorola Moto g 5 Operating System Android 7   My Question or Issue  A couple weeks ago I listened to the cruel summer album by Kanye West, an...

SergioDavid

Roadie

1003 Views

1 replies

0 likes

  • 1003 Views
  • 1 replies
  • 0 likes

Spotify seems to be offline constantly

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my playlists, but if I try to go to an artist page or bro...

Newbie

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my pla...

HopperX

Regular

464 Views

3 replies

1 likes

  • 464 Views
  • 3 replies
  • 1 likes

Superuser Contribution Shuffle plays the exact same songs in the exact same order every single time.

I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER. The playlist I usually listen too has around 120 songs, and eve...

Newbie

I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER.   The...

Dmitrу

Roadie

55930 Views

3 replies

79 likes

  • 55930 Views
  • 3 replies
  • 79 likes

Superuser Contribution Duplicated Bose ST30 Speaker on Device List

PlanPremiumCountry Device(iPhone, Android)Operating System(iOS, Android) My Question or Issue Hi, My Bose Speaker Soundtouch appears duplicated or triplicated on DEVICE LIST on Spotify App. Only one work and the other repetition are fake. This happen...

Casual Listener

Plan Premium Country   Device (iPhone, Android) Operating System (iOS, Android)   My Question or Issue   Hi,   My Bose Speaker Soundtouch appears duplicated or tripli...

carloseiv

Casual Listener

681 Views

2 replies

0 likes

Bose
Device Available
Duplicated
speaker
  • 681 Views
  • 2 replies
  • 0 likes