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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6970 Views

0 replies

7 likes

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  • 7 likes

Repeated pausing with Bluetooth

PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid 8.1 My Question or IssueMy music keeps pausing over and over when I listen with Bluetooth. I have not been able to test with wired headphones. Sometimes it will go minutes between pa...

Casual Listener

Plan Premium Country  US Device Samsung Galaxy S9 Operating System Android 8.1   My Question or Issue My music keeps pausing over and over when I listen with Bluetooth. I have no...

m9199

Casual Listener

8356 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Spotify goes offline when switching from wifi to data

PlanPremiumCountryCanada DeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueSince a couple weeks now, when I'm disconnected of a wifi network, Spotify is switching to offline mode itself even though it is turned off and that I h...

Casual Listener

Plan Premium Country Canada  Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue Since a couple weeks now, when I'm disconnected of a wifi network, Spot...

Lucywae

Newbie

1494 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution Autoplay on Android

PlanPremiumCountry USADeviceSamsung Galaxy s9, Kindle Fire HD8Operating SystemAndroid Oreo My Question or Issue Despite turning Autoplay "OFF," Spotify on Android automatically starts song radio for any song selected from search. This is annoying, bu...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy s9, Kindle Fire HD8 Operating System Android Oreo   My Question or Issue   Despite turning Autoplay "OFF," Spoti...

nicegold

Casual Listener

1035 Views

2 replies

0 likes

Android
autoplay
bug
Search
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My own music greyed out?

So, I created a private playlist with music that I own (ripped CDs onto my computer) and when I listen to the music on my computer, it plays and works fine but when I do it on my phone, it reminds grey. This wasn't an issue a year or two ago but it's...

Casual Listener

So, I created a private playlist with music that I own (ripped CDs onto my computer) and when I listen to the music on my computer, it plays and works fine but when I do it on my phone, it reminds gr...

Billy-J

Spotify Star

1295 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Playlist Duration Not Visible

PlanPremiumCanada DeviceSamsung Galaxy S8 + Web Player on DesktopOperating SystemLatest Android OS, Latest Windows 10 My Question or IssueI created a playlist for an event and I can't seem to find a way to display the total duration. I've tried on my...

Casual Listener

Plan Premium Canada   Device Samsung Galaxy S8 + Web Player on Desktop Operating System Latest Android OS, Latest Windows 10   My Question or Issue I created a playlist for a...

metrosuperstar

Casual Listener

849 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution No difference between low and extreme audio quality

PlanPremiumCountry Samsung Galaxy 8 My Question or Issue When listening to a song on my home cinema system (by bluetooth) and switching from low to extreme audio quality, i hear no difference at all. I teid the empty cache, clean reinstall, changing ...

Visitor

Plan Premium Country  Samsung Galaxy 8   My Question or Issue  When listening to a song on my home cinema system (by bluetooth) and switching from low to extreme audio quality, i...

SergioDavid

Roadie

1210 Views

1 replies

0 likes

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  • 1 replies
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Spotify says I Am Offline When i Try to Search for Music

So starting a couple weeks ago my Spotify stopped allowing me to search for music or listen to playlist I hadn't recently listened to, this happens both on Wi-Fi and on Data, I've been a premium member for almost two years and this is beyond infuriat...

Newbie

So starting a couple weeks ago my Spotify stopped allowing me to search for music or listen to playlist I hadn't recently listened to, this happens both on Wi-Fi and on Data, I've been a premium memb...

zerotide

Casual Listener

641 Views

1 replies

2 likes

  • 641 Views
  • 1 replies
  • 2 likes

Music pauses while in other Apps - Samsung Galaxy S8+

On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps. This always happens while I listen to music, either by listening to downloaded music or some new ...

Newbie

On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps.   This always happens while I listen to...

Billy-J

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Connection error / Offline mode

PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Hi, Since a few weeks I'm getting a connection error from Spotify. When I open Spotify and choose a playlist or artist it's all good, however wh...

Newbie

Plan Premium Country  The Netherlands Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue   Hi,   Since a few weeks I'm getting a connec...

Jose_M

Spotify Star

683 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

spotify not full screen

plan PremiumCountry The NetherlandsDeviceMotorola G6 plusOperating SystemAndroidOreo My Question or Issue recently i bought a motorola g6 plus, a phone with a fingerprint sensor that can also be used for 1 finger navigation true android. ofcourse i a...

Casual Listener

  plan   Premium Country  The Netherlands Device Motorola G6 plus Operating System AndroidOreo   My Question or Issue  recently i bought a motorola g6 plus, a...

Billy-J

Spotify Star

1446 Views

6 replies

1 likes

  • 1446 Views
  • 6 replies
  • 1 likes

Spotify cutting in and out!!

PlanFree/PremiumCountry My Question or IssueHi I have been using Spotify via my AV system for close on 12 months and am a Premium Subcriber. Recently music keeps cutting in and out making it impossible to listen to, it also has a lag time if I try an...

Casual Listener

Plan Free/Premium Country     My Question or Issue Hi  I have been using Spotify via my AV system for close on 12 months and am a Premium Subcriber.    Recently musi...

GaryL133

Casual Listener

680 Views

4 replies

0 likes

  • 680 Views
  • 4 replies
  • 0 likes

Search, view artist, view album not working

PlanPremiumCountry USDeviceSamsung galaxy s8 My Question or Issue The search artist. Album. Or any if my searches are not pulling up anything. I have plenty of service, premium for years, tried on wifi. Restarting phone and app. Unable to search new ...

Newbie

Plan Premium Country  US Device Samsung galaxy s8   My Question or Issue  The search artist. Album. Or any if my searches are not pulling up anything. I have plenty of service,...

AeroZ

Composer

1526 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution LG V20's status bar constantly flashing when music paused or playing on another device

PlanPremiumCountry USADeviceLG V20Operating SystemAndroidMy Question or Issue This all started a month or two ago. My guess is that you guys implemented some kind of keep alive so Spotify stays active, but it's very annoying. The constant flashing ma...

Casual Listener

  Plan Premium Country  USA Device LG V20 Operating System Android My Question or Issue  This all started a month or two ago. My guess is that you guys implemented some kind ...

Richdog

Casual Listener

428 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution notification keeps popping up repeatedly

PlanPremiumCountry AustraliaDeviceOppo A73Operating SystemAndroid 7.1 Colour OS3.2 My Question or Issue So at the current moment when I'm playing music, a notification keep rapidly popping up then disappearing before I can read it properly, but I kno...

Casual Listener

Plan Premium Country  Australia Device Oppo A73 Operating System Android 7.1 Colour OS3.2   My Question or Issue  So at the current moment when I'm playing music, a notificat...

FabianS_Bogota

Roadie

2098 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Song appearing on desktop app, but not (Android) mobile app

Plan PremiumCountry SwitzerlandDevice Huawei Mate 10 ProOperating System Android Oreo My Question or Issue There is a song that appears on the windows desktop app version of Spotify, but not the (Android) mobile version. Is there: (i) a reason for th...

Casual Listener

Plan  Premium Country  Switzerland Device  Huawei Mate 10 Pro Operating System  Android Oreo   My Question or Issue  There is a song that appears on the w...

matw90

Casual Listener

561 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Android Oreo Notification Tile for Offline/Online is broken/misbehaving

PlanFamily PremiumCountryPhilippinesDeviceNokia 7 PlusOperating SystemAndroid Oreo 8.1 My Question or IssueI really appreciate the notification/quick setting tile of Spotify, allowing me to quickly toggle between online and offline mode. But to my di...

Visitor

Plan Family Premium Country Philippines Device Nokia 7 Plus Operating System Android Oreo 8.1   My Question or Issue I really appreciate the notification/quick setting tile of Spotify,...

user-removed

Not applicable

932 Views

2 replies

0 likes

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  • 2 replies
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Solved!!Superuser Contribution Sesame Universal Search App Integration/Permission not working

PlanFamily PremiumCountry PhilippinesDeviceNokia 7 PlusOperating SystemAndroid Oreo 8.1 My Question or IssueI have Sesame Universal Search app currently installed, and it supports integration with Spotify app, like allowing it to search for albums an...

Visitor

Plan Family Premium Country  Philippines Device Nokia 7 Plus Operating System Android Oreo 8.1   My Question or Issue I have Sesame Universal Search app currently installed, ...

Alfredo

Roadie

1428 Views

1 replies

0 likes

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  • 1 replies
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Songs are grayed out

Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that? Love is endless - MoZellaSomething in common - Free Energy Please help!

Casual Listener

Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that?    Love is endless - MoZella Something in common - Free Energy   Please help! 

Arratyn

Casual Listener

1611 Views

6 replies

0 likes

Grayed out
  • 1611 Views
  • 6 replies
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Connectivity Issues Android

PlanFree/PremiumCountry USADevice(Samsung Galaxy note Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuel just recently switched to Spotify, and I am currently a premium member. I often use the album radio feature of the app...

Newbie

Plan Free/Premium Country  USA Device (Samsung Galaxy note 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue l just recently switched to Spot...

Billy-J

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes