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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4915 Views

0 replies

6 likes

  • 4915 Views
  • 0 replies
  • 6 likes

Spotify no internet connection

PlanPremiumCountryUKDevice Samsung Galaxy 6My Question or IssueSpotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. This happens intermittently. I have checked the Offline Mode setting. I...

Casual Listener

Plan Premium Country UK Device  Samsung Galaxy 6 My Question or Issue Spotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. T...

Jose_M

Spotify Star

1016 Views

3 replies

1 likes

  • 1016 Views
  • 3 replies
  • 1 likes

Issues with app - LG G6

Top level infoPlan: PremiumCountry: United KingdomDevice: LG G6Software version: v20c-234-20Operating System: Android 8.0.0Spotify version: 8.4.68.911 armV7 My Question or IssueThere are significant issues with the Spotify app on the LG G6, they rend...

Casual Listener

Top level info Plan: Premium Country: United Kingdom Device: LG G6 Software version: v20c-234-20 Operating System: Android 8.0.0 Spotify version: 8.4.68.911 armV7   My Que...

vfjelde

Casual Listener

1548 Views

2 replies

0 likes

  • 1548 Views
  • 2 replies
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Sound quality issues

PlanPremium DeviceVarious Operating SystemAndroid 7.1 /8.1 My Question or Issue Hi,I have issues with my sound quality recently. It seems to have started ~8 months ago, when there was a fourth quality setting introduced. I use an Android TV Box into ...

Casual Listener

  Plan Premium   Device Various  Operating System Android 7.1 /8.1   My Question or Issue  Hi, I have issues with my sound quality recently. It seems to have start...

494 Views

0 replies

0 likes

  • 494 Views
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Superuser Contribution Vivo latest os BUG

PlanPremiumCountryPhilippines DeviceVivo Y81Operating SystemAndroid 8.1 (Oreo based on Funtouch OS 4.0) My Question or IssueAfter I updated my phone and downloaded songs my entire spotify app doesnt respond pls fix because I still have alot of days i...

Newbie

Plan Premium Country Philippines   Device Vivo Y81 Operating System Android 8.1 (Oreo based on Funtouch OS 4.0)   My Question or Issue After I updated my phone and downloaded son...

TomLegend

Spotify Legend

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

Spotify Thinks I'm Offline

PlanPaidCountryUS DeviceOnePlus6Operating SystemAndroid Oreo My Question or Issue The Spotify app thinks I'm offline every time I search for music. Both wifi and mobile data produce the same result and I can say with 100% certainty that I'm online.

Newbie

Plan Paid Country US  Device OnePlus6 Operating System Android Oreo   My Question or Issue  The Spotify app thinks I'm offline every time I search for music. Both wifi and mo...

AeroZ

Composer

639 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Can't download playlists

None of the below information is rPlanPremiumCountry CanadaDevice Operating SystemAndroid My Question or Issue So I got premium family and added all my family members. I was helping my dad set up his Spotify account and it won't let him download or f...

Newbie

None of the below information is r Plan Premium Country  Canada Device   Operating System Android    My Question or Issue  So I got premium family and added all my...

TomLegend

Spotify Legend

450 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Where are the folders?

PlanFreeCountry United StatesDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or Issue I understand that for the past few years it has been more about removing features, but is it just me or have folders disappeared from the Android app?...

Roadie

Plan Free Country  United States Device Sony Xperia Z1 Operating System Android 5.1.1   My Question or Issue  I understand that for the past few years it has been more about ...

TomLegend

Spotify Legend

387 Views

1 replies

1 likes

  • 387 Views
  • 1 replies
  • 1 likes

All sorts of problems with Spotify on Oreo

PlanPremiumCountry UKDevice(LG G6)Operating System(Android Oreo,)My Question or IssueThe Android app on Oreo is a complete disaster, and I'm on the edge of moving to another provider. These are some of the comprehensive list of problems: - Google OK ...

Newbie

Plan Premium Country  UK Device (LG G6) Operating System (Android Oreo,) My Question or Issue The Android app on Oreo is a complete disaster, and I'm on the edge of moving to anoth...

forcedrevival

Gig Goer

2501 Views

1 replies

0 likes

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  • 1 replies
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Can't access freakonomics podcasts anymore

PlanPremiumCountry UKDevice(Samsung Galaxy 9)Operating SystemAndroid My Question or Issue Since a couple of weeks / months I can't properly access freakonomics radio podcasts anymore . This is very weird as all other podcasts I usually listen to rema...

Newbie

Plan Premium Country  UK Device (Samsung Galaxy 9) Operating System Android   My Question or Issue  Since a couple of weeks / months I can't properly access freakonomics radi...

376 Views

0 replies

0 likes

Podcasts
  • 376 Views
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stuck in offline mode (OnePlus X)

Hi CommunitySeems like the Spotify appy got stuck in offline mode on my OnePlus X. I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline content without accidentaly getting into data roaming. At a certain...

Newbie

Hi Community Seems like the Spotify appy got stuck in offline mode on my OnePlus X.  I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline co...

songassistant

Composer

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

My spotify keep loging out

PlanPremiumCountry TurkeyDeviceXperia XAOperating SystemAndroid 7.0 My Question or IssueWhen i try use spotify whitout internet my downloaded song wans't show up so i clear the data and reinstall spotify. Right now when i try to use spotify whitout i...

Newbie

Plan Premium Country  Turkey Device Xperia XA Operating System Android 7.0   My Question or Issue When i try use spotify whitout internet my downloaded song wans't show up so...

songassistant

Composer

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
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Superuser Contribution Playlist names

PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue When listening to my own playlists, it shows my long system-generated username behind my playlist. It is very ugly to look at and I think it should atleast ...

Visitor

  Plan Premium Country  US Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  When listening to my own playlists, it shows my long system-ge...

TomLegend

Spotify Legend

3449 Views

1 replies

1 likes

  • 3449 Views
  • 1 replies
  • 1 likes

App overlapping issue

PlanPremiumCountryIrelandDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid Oreo (8.0.0)App version 8.4.68.911 armV7 My Question or Issue Hello,Sometime the App just overlap the interface and make it impossible to use.You can still scroll up or down ...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy 7 Edge Operating System Android Oreo (8.0.0) App version 8.4.68.911 armV7   My Question or Issue   Hello, Sometime the A...

Jose_M

Spotify Star

992 Views

3 replies

0 likes

Android
Android 8
overlay
  • 992 Views
  • 3 replies
  • 0 likes

Alarm Clock can't connect to Spotify

PlanPremiumCountry USADeviceMoto G6Operating SystemAndroid Oreo My Question or Issue I have the Google Clock app set up to use Spotify as an alarm but on a handful of occasions it has said it can't connect to Spotify. When I look at my phone after st...

Casual Listener

Plan Premium Country  USA Device Moto G6 Operating System Android Oreo   My Question or Issue  I have the Google Clock app set up to use Spotify as an alarm but on a han...

1185 Views

0 replies

0 likes

Alarm
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Can´t connect to Sonos with spotify on android

PlanPremiumCountryGermanyDeviceOnePlus 3Operating SystemAndroid 8 My Question or IssueSince months I can´t connect to Sonos with the Spotify Android app. In the connect section I don´t see the Sonos devices. If I connect via the Windows App there is ...

Newbie

Plan Premium Country Germany Device OnePlus 3 Operating System Android 8   My Question or Issue Since months I can´t connect to Sonos with the Spotify Android app. In the connect secti...

359 Views

0 replies

0 likes

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Superuser Contribution Spotify doesn't always start with my DAC

PlanPremiumCountryEngland DeviceMotorola Moto GOperating SystemAndroid My Question or IssueSpotify doesn't always start with my DAC (Via 'on the go' USB Cable) - sometimes it just works perfectly - other times it won't start'

Newbie

Plan Premium Country England   Device Motorola Moto G Operating System Android   My Question or Issue Spotify doesn't always start with my DAC (Via 'on the go' USB Cable) - somet...

TomLegend

Spotify Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
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How to turn off the Behind the Lyrics. Even option is not working

PlanPremiumCountry AustraliaDeviceGalaxy s8 plusOperating SystemAndroid oreo My Question or Issue How to turn off the BTL???Even i turn off it from the optionIt is still showing to me the BTL automaticallyI don't wanna see the useless content otherwi...

Newbie

Plan Premium Country  Australia Device Galaxy s8 plus Operating System Android oreo   My Question or Issue  How to turn off the BTL??? Even i turn off it from the option It...

Billy-J

Spotify Star

796 Views

1 replies

0 likes

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Superuser Contribution Can't load artist page and other pages

I can play never played songs. I have a wifi connection, a pretty good one, i have acess in other apps. Also if i use mobile data, I also have the same thing. The thing is: the artist link is grey and can't go into. Sometimes this back to normal, but...

Newbie

I can play never played songs.   I have a wifi connection, a pretty good one, i have acess in other apps. Also if i use mobile data, I also have the same thing.   The thing is: the arti...

TomLegend

Spotify Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use app when minimized (Android)

The app doesn't work when minimized, I can't click to pause, play or change music.Can anyone help me?

Newbie

The app doesn't work when minimized, I can't click to pause, play or change music. Can anyone help me?

Katerina

Spotify Legend

1280 Views

1 replies

0 likes

  • 1280 Views
  • 1 replies
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Solved!!Superuser Contribution Music Videos

Plan: PremiumCountry: BrazilDevice: Bluboo S1Operating System: Android 7.1 My Question or Issue I already have tha last version of Android in my cellphone but the Spotify app doesn't recognize. To the app, my cellphone has a earlier version and I can...

Newbie

Plan: Premium Country: Brazil Device: Bluboo S1 Operating System: Android 7.1   My Question or Issue  I already have tha last version of Android in my cellphone but the Spotify a...

TomLegend

Spotify Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes