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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115287 Views

27 replies

4 likes

  • 115287 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231704 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231704 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591271 Views

79 replies

3 likes

  • 591271 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485720 Views

580 replies

42 likes

Account
Free
  • 485720 Views
  • 580 replies
  • 42 likes

Superuser Contribution Listening now notification

PlanPremiumCountry BrazilDeviceRedmi 4AOperating SystemAndroid 7.1Version8.4.70.666IMG_20180920_223816_771.jpgSometimes in a day when I open the spotify app, I can't neither see the music player bar on the app or the notification music control. I can...

Newbie

Plan Premium Country  Brazil Device Redmi 4A Operating System Android 7.1 Version 8.4.70.666 IMG_20180920_223816_771.jpg Sometimes in a day when I open the spotify app, I can't neit...

Katerina

Spotify Legend

849 Views

1 replies

0 likes

  • 849 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't open Daily Mixes on phone

I'm unable to access any of my Daily Mixes on my phone. It's fine on my desktop. When I try to open it on my phone I get "Sorry, something went wrong. Please give it another try." All the time, with all the mixes. I can play the music on the desktop,...

Newbie

I'm unable to access any of my Daily Mixes on my phone. It's fine on my desktop. When I try to open it on my phone I get "Sorry, something went wrong. Please give it another try." All the time, with ...

Katerina

Spotify Legend

2811 Views

1 replies

0 likes

  • 2811 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double click to skip track doesn't work on USB-C adapter/headphones

PlanPremium (Family)Country CanadaDeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When I double click the headphone button, it pauses and resumes the music very fast, instead of skip to the next track. All the regular clear cache...

Gig Goer

Plan Premium (Family) Country  Canada Device Google Pixel 2 Operating System Android 9.0   My Question or Issue  When I double click the headphone button, it pauses and resum...

Guido

Spotify Legend

1146 Views

1 replies

5 likes

  • 1146 Views
  • 1 replies
  • 5 likes

Superuser Contribution Puse Spoti en modo off line, ya lo saqué, pero no lo reconoce el sistema!

Hola, cambié spotify a modo off line y ahora no vuelve a online!!PlanPremiumCountryArgentina DeviceSamsung J2 PRIMEOperating System Android My Question or IssueSpotify no se cambia a modo online! Le cambié la configuración, pero no se cambia. Tampoco...

Casual Listener

Hola, cambié spotify a modo off line y ahora no vuelve a online!! Plan Premium Country Argentina  Device Samsung J2 PRIME Operating System  Android    My Question or Iss...

Peter

Spotify Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Mi celular se reinicia cuando abro la aplicación en mi android.

Tengo un Samsung Galaxy J7 Prime de Metro PCS, tengo android 8.1, tengo Spotify Premium y cuando abro la aplicación en mi móvil este se traba y se reinicia. Ya probé con otras aplicaciones y solamente sucede con Spotify. Por favor respondan porque es...

Newbie

Tengo un Samsung Galaxy J7 Prime de Metro PCS, tengo android 8.1, tengo Spotify Premium y cuando abro la aplicación en mi móvil este se traba y se reinicia.   Ya probé con otras aplicaciones y...

1718 Views

0 replies

3 likes

  • 1718 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Certains songs can't be played

There are a few songs which i want to play but they are just gray and can be so, there is a way to listen them?

Casual Listener

There are a few songs which i want to play but they are just gray and can be so, there is a way to listen them?

Katerina

Spotify Legend

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify radio station error android

PlanPremiumCountry UKDeviceOne Plus 1, Samsung S8Operating SystemAndroid Oreo My Question or IssueToday i had to reset my phones and reload my apps. All ok, restored all apps. Signed into Spotify and stated to douwnload my playlists into offline mode...

Casual Listener

Plan Premium Country  UK Device One Plus 1, Samsung S8 Operating System Android Oreo   My Question or Issue Today i had to reset my phones and reload my apps. All ok, restore...

Jemi

Spotify Legend

837 Views

3 replies

0 likes

  • 837 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missing from notifications and issues on car bluetooth

Plan premium Country uk Device samsung galaxy s8 Operating System android 7.0 My Question or Issue up until the last week or so everything has been fine but spotify has suddenly disappeared from my notifications bar and, as a result, doesn't show the...

Casual Listener

Plan premium   Country uk   Device samsung galaxy s8   Operating System android 7.0     My Question or Issue   up until the last week or so everything has bee...

Guido

Spotify Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

BUG with access to encrypted card after phone restart forces fetched content delete

PlanPremiumCountryPolandDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 IssueI have encrypted phone and also SD card.I set up Spotify to keep downloaded music on SD Card (encrypted).I turn on to download few playlists for offline usage so conten...

Newbie

Plan Premium Country Poland Device Samsung Galaxy S8 Operating System Android 8.0.0   Issue I have encrypted phone and also SD card. I set up Spotify to keep downloaded music on SD Ca...

597 Views

0 replies

1 likes

  • 597 Views
  • 0 replies
  • 1 likes

Lost all my offline music - AGAIN

Dear Spotify,Spotify did it again. I am a premium user with 2000 offline songs at least. I like this service so much, I am relying on it for my entire music library, and I have less than 3 MP3 albums on my phones, only the few that are not available ...

Visitor

Dear Spotify, Spotify did it again. I am a premium user with 2000 offline songs at least. I like this service so much, I am relying on it for my entire music library, and I have less than 3 MP3...

YetAnotherUser

Casual Listener

29007 Views

101 replies

30 likes

  • 29007 Views
  • 101 replies
  • 30 likes

Superuser Contribution [Android] Secret Playlists are bugged and do not work

My Question or Issue The "secret playlist" feature on the Android app does not work.- All playlists, regardless of their Secret status, act as if they are public when listened to on the mobile app. Your followers can see the playlist being listened t...

Casual Listener

My Question or Issue  The "secret playlist" feature on the Android app does not work. - All playlists, regardless of their Secret status, act as if they are public when listened to on the mobi...

Katerina

Spotify Legend

1079 Views

3 replies

0 likes

  • 1079 Views
  • 3 replies
  • 0 likes

Superuser Contribution Having same issues other android users are having, and more.

PlanPremiumCountry UK / FinlandDeviceSony Xperia XZ1COperating SystemAndroid 8.0.0 My Question or Issue - Playback randomly stops every 10 to 30 minutes (EXTREMELY frustrating), have to reopen the app, go to the player and hit play to resume. Is it s...

Roadie

Plan Premium Country  UK / Finland Device Sony Xperia XZ1C Operating System Android 8.0.0   My Question or Issue  - Playback randomly stops every 10 to 30 minutes (EXTREMELY ...

Katerina

Spotify Legend

712 Views

3 replies

0 likes

  • 712 Views
  • 3 replies
  • 0 likes

Favourite and block button in premium

The free version of Spotify on Android has 2 buttons in the player to favourite and block songs. Can this feature be enabled in the premium version? Or will it be added soon. I create a playlist by randomly adding some albums or songs. I then shuffle...

Newbie

The free version of Spotify on Android has 2 buttons in the player to favourite and block songs.   Can this feature be enabled in the premium version? Or will it be added soon.   I crea...

439 Views

0 replies

0 likes

  • 439 Views
  • 0 replies
  • 0 likes

Solved!! Issue with liking.

PlanFreeCountry UKDeviceSamsung J5My Question or Issue When I press the like button the heart doesn't light up green and isn't added to my liked songs. I'm a new user so I don't know if its an error on my part or if it is a genuine issue with spotify...

Newbie

Plan Free Country  UK Device Samsung J5 My Question or Issue  When I press the like button the heart doesn't light up green and isn't added to my liked songs. I'm a new user so I don...

Billy-J

Spotify Star

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Multiple times / day the app is useless/offline

PlanPremiumCountryUSA DeviceMOTO G5 S +Operating SystemAndroid 7.1 My Question or Issue The app constantly becomes unusable. Says "offline" or "sorry, something went wrong". Nothing gets fixed until I log out and back in. Huge inconvenience as it som...

Newbie

Plan Premium Country USA  Device MOTO G5 S + Operating System Android 7.1   My Question or Issue  The app constantly becomes unusable. Says "offline" or "sorry, something wen...

Billy-J

Spotify Star

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Normalize Volume Android 9 Sound Quality Issue

PlanPremiumCountry USA DeviceGoogle Pixel 2Operating System(Android Pie) My Question or Issue Before my phone was updated to Android 9 (Pie) toggling the "Normalize Volume" function worked properly. I turn it on and it worked as it should if I turn i...

Newbie

Plan Premium Country   USA   Device Google Pixel 2 Operating System (Android Pie)   My Question or Issue  Before my phone was updated to Android 9 (Pie) toggling t...

2182 Views

0 replies

1 likes

  • 2182 Views
  • 0 replies
  • 1 likes

Multiple Issues... (Motorola g6)

Hi. Recently I switched phones (from Blu R1 HD [which did not have any issues] to a Motorola g6), and I have been experiencing a few technical difficulties. Here are some specs:- Android Oreo 8.0.0 (I think pie has yet to arrive)- Premium Account- Pr...

Visitor

Hi. Recently I switched phones (from Blu R1 HD [which did not have any issues] to a Motorola g6), and I have been experiencing a few technical difficulties. Here are some specs: - Android Oreo 8.0.0...

1166 Views

0 replies

1 likes

  • 1166 Views
  • 0 replies
  • 1 likes

Unable to search online or browse.

PlanPremiumCountry DeviceNote 8Operating SystemAndroid 8 My problem is.Unable to search online or browse.

Casual Listener

Plan Premium Country   Device Note 8 Operating System Android 8   My problem is. Unable to search online or browse.   

battz3333

Casual Listener

542 Views

2 replies

0 likes

  • 542 Views
  • 2 replies
  • 0 likes

Storage on SD one big lie from this Spotify for which I pay at about 10 EUR per month

PlanPremiumCountryHollandDeviceMoto G4Operating SystemAndroid 7.0 My Question or Issue YI am having Android, newest version, and nothing is wrong with my phone, nor with myself. You write in your manual it would be easy to save offline files on the s...

Casual Listener

Plan Premium Country Holland Device Moto G4 Operating System Android 7.0   My Question or Issue  YI am having Android, newest version, and nothing is wrong with my phone, nor with...

user-removed

Not applicable

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Shuffle artists

I just got spotify premium after using the free trial and realized there doesnt seem to be a way to shuffle play my followed artists.To calirfy, with samsung music, or any other music player for that matter, you can simply shufle all songs, which is ...

Casual Listener

I just got spotify premium after using the free trial and realized there doesnt seem to be a way to shuffle play my followed artists. To calirfy, with samsung music, or any other music player for th...

AeroZ

Composer

1736 Views

2 replies

2 likes

  • 1736 Views
  • 2 replies
  • 2 likes