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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5283 Views

0 replies

6 likes

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My spotify keep loging out

PlanPremiumCountry TurkeyDeviceXperia XAOperating SystemAndroid 7.0 My Question or IssueWhen i try use spotify whitout internet my downloaded song wans't show up so i clear the data and reinstall spotify. Right now when i try to use spotify whitout i...

Newbie

Plan Premium Country  Turkey Device Xperia XA Operating System Android 7.0   My Question or Issue When i try use spotify whitout internet my downloaded song wans't show up so...

songassistant

Composer

272 Views

1 replies

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Superuser Contribution Playlist names

PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue When listening to my own playlists, it shows my long system-generated username behind my playlist. It is very ugly to look at and I think it should atleast ...

Visitor

  Plan Premium Country  US Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  When listening to my own playlists, it shows my long system-ge...

TomLegend

Spotify Legend

3454 Views

1 replies

1 likes

  • 3454 Views
  • 1 replies
  • 1 likes

App overlapping issue

PlanPremiumCountryIrelandDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid Oreo (8.0.0)App version 8.4.68.911 armV7 My Question or Issue Hello,Sometime the App just overlap the interface and make it impossible to use.You can still scroll up or down ...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy 7 Edge Operating System Android Oreo (8.0.0) App version 8.4.68.911 armV7   My Question or Issue   Hello, Sometime the A...

Jose_M

Spotify Star

994 Views

3 replies

0 likes

Android
Android 8
overlay
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Alarm Clock can't connect to Spotify

PlanPremiumCountry USADeviceMoto G6Operating SystemAndroid Oreo My Question or Issue I have the Google Clock app set up to use Spotify as an alarm but on a handful of occasions it has said it can't connect to Spotify. When I look at my phone after st...

Casual Listener

Plan Premium Country  USA Device Moto G6 Operating System Android Oreo   My Question or Issue  I have the Google Clock app set up to use Spotify as an alarm but on a han...

1186 Views

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Alarm
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Can´t connect to Sonos with spotify on android

PlanPremiumCountryGermanyDeviceOnePlus 3Operating SystemAndroid 8 My Question or IssueSince months I can´t connect to Sonos with the Spotify Android app. In the connect section I don´t see the Sonos devices. If I connect via the Windows App there is ...

Newbie

Plan Premium Country Germany Device OnePlus 3 Operating System Android 8   My Question or Issue Since months I can´t connect to Sonos with the Spotify Android app. In the connect secti...

360 Views

0 replies

0 likes

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Superuser Contribution Spotify doesn't always start with my DAC

PlanPremiumCountryEngland DeviceMotorola Moto GOperating SystemAndroid My Question or IssueSpotify doesn't always start with my DAC (Via 'on the go' USB Cable) - sometimes it just works perfectly - other times it won't start'

Newbie

Plan Premium Country England   Device Motorola Moto G Operating System Android   My Question or Issue Spotify doesn't always start with my DAC (Via 'on the go' USB Cable) - somet...

TomLegend

Spotify Legend

437 Views

1 replies

0 likes

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How to turn off the Behind the Lyrics. Even option is not working

PlanPremiumCountry AustraliaDeviceGalaxy s8 plusOperating SystemAndroid oreo My Question or Issue How to turn off the BTL???Even i turn off it from the optionIt is still showing to me the BTL automaticallyI don't wanna see the useless content otherwi...

Newbie

Plan Premium Country  Australia Device Galaxy s8 plus Operating System Android oreo   My Question or Issue  How to turn off the BTL??? Even i turn off it from the option It...

Billy-J

Spotify Star

797 Views

1 replies

0 likes

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Superuser Contribution Can't load artist page and other pages

I can play never played songs. I have a wifi connection, a pretty good one, i have acess in other apps. Also if i use mobile data, I also have the same thing. The thing is: the artist link is grey and can't go into. Sometimes this back to normal, but...

Newbie

I can play never played songs.   I have a wifi connection, a pretty good one, i have acess in other apps. Also if i use mobile data, I also have the same thing.   The thing is: the arti...

TomLegend

Spotify Legend

358 Views

1 replies

0 likes

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Superuser Contribution Can't use app when minimized (Android)

The app doesn't work when minimized, I can't click to pause, play or change music.Can anyone help me?

Newbie

The app doesn't work when minimized, I can't click to pause, play or change music. Can anyone help me?

Katerina

Spotify Legend

1280 Views

1 replies

0 likes

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Solved!!Superuser Contribution Music Videos

Plan: PremiumCountry: BrazilDevice: Bluboo S1Operating System: Android 7.1 My Question or Issue I already have tha last version of Android in my cellphone but the Spotify app doesn't recognize. To the app, my cellphone has a earlier version and I can...

Newbie

Plan: Premium Country: Brazil Device: Bluboo S1 Operating System: Android 7.1   My Question or Issue  I already have tha last version of Android in my cellphone but the Spotify a...

TomLegend

Spotify Legend

533 Views

1 replies

0 likes

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Superuser Contribution Thumbs Up/Down not available on next song

PlanPremiumCountryUkDeviceSamsung Galaxy 8 plusOperating SystemAndroid Oreo My Question or IssueHi, I am having problems with thumbs up/down icon, in that when I have selected it for a song, the icon doesn't reset itself when the next song plays. I h...

Casual Listener

Plan Premium Country Uk Device Samsung Galaxy 8 plus Operating System Android Oreo   My Question or Issue Hi, I am having problems with thumbs up/down icon, in that when I have se...

Jemi

Spotify Legend

451 Views

3 replies

0 likes

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Superuser Contribution Spotify starts playing automatially when on bluetooth

PlanPremiumDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hello. I have a bluetooth speaker in my bedroom and I've been using Spotify to play music on it ever since I became a member. A month ago something changed. I noticed ...

Newbie

Plan Premium Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  Hello. I have a bluetooth speaker in my bedroom and I've been using Spotify to play m...

samrussell

Casual Listener

7452 Views

4 replies

6 likes

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Huawei P20 (lite) app issues

PlanPremiumCountryThe NetherlandsDeviceHuawei P20 LiteOperating SystemAndroid oreo 8.0.0 My Question or Issue I've been having some issues with the Spotify app since I've switched to a new phone (Huawei p20 Lite).- The 'album view' display often free...

Newbie

Plan Premium Country The Netherlands Device Huawei P20 Lite Operating System Android oreo 8.0.0   My Question or Issue  I've been having some issues with the Spotify app since I'v...

2178 Views

0 replies

7 likes

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Solved!!Superuser Contribution Spotify using acceleration sensor

Hi! My question is why is Spotify using acceleration sensor if it doesn't have the "Running" feature anymore? Spotify version: 8.4.62.472 Thanks!

Composer

Hi!   My question is why is Spotify using acceleration sensor if it doesn't have the "Running" feature anymore?   Spotify version: 8.4.62.472   Thanks!

Daisy

Spotify Legend

3053 Views

8 replies

0 likes

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Music stops for no reason

PlanPremiumCountryUK DeviceOnePlus 5TOperating SystemAndroid 8.1.0Spotify App Version8.4.68.911 armV7 My Question or IssueIn the last week or so Spotify on my phone just stops randomly. The timing is random - sometimes it plays for an hour no worries...

Newbie

Plan Premium Country UK   Device OnePlus 5T Operating System Android 8.1.0 Spotify App Version 8.4.68.911 armV7   My Question or Issue In the last week or so Spotify on my phon...

AeroZ

Composer

424 Views

1 replies

0 likes

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Search and browse functions don't work on Samsung Galaxy S8

My Question or Issue The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home. I do not think there's anything wrong with our wifi connection as it seem...

Newbie

    My Question or Issue  The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home....

323 Views

0 replies

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Larger ICONS for driving

I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full picture of the Album Cover, the Skip, Rewind and Paus...

Newbie

I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full pi...

Jose_M

Spotify Star

793 Views

1 replies

1 likes

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Using spotify on my phone

I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this. Is it possible to use it on more than one device? PlanPremiumCountry UKDeviceAndroidOperating System(iOS 10, Android Oreo...

Newbie

I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this.  Is it possible to use it on more than one device?   Plan ...

AeroZ

Composer

277 Views

1 replies

0 likes

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Solved!! can't create playlist shortcut for homescreen

PlanFreeCountry SingaporeDeviceHuawei P9Operating SystemAndroid 7.0 My Question or Issuethere isnt any option for me to add any playlists to my homescreen when i press the 3 dots at the top right hand corner of my screen. is this a premium function o...

Newbie

  Plan Free Country  Singapore Device Huawei P9 Operating System Android 7.0   My Question or Issue there isnt any option for me to add any playlists to my homescreen when i...

Jose_M

Spotify Star

2649 Views

1 replies

1 likes

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  • 1 replies
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Songs are grayed out and won't let me play them any more

PlanPremium Country IrelandDeviceHuawei Y6 2018Operating SystemAndroid A song that was downloaded on my premium account uninstalled and won't let me play it any more. It's grayed out and I've done 2 clean reinstalles of spotify, I dont know what to d...

Newbie

Plan Premium  Country  Ireland Device Huawei Y6 2018 Operating System Android    A song that was downloaded on my premium account uninstalled and won't let me play it any...

AeroZ

Composer

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes