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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Problem downloading

Helloso this is my problem. I have the premium plan on a Samsung s8. For about 2month every time I try to download an album or song it keeps giving me an "download error" message saying I have no more space. I've try removing albums,loggin out and ba...

  • Casual Listener
  • Hello so this is my problem. I have the premium plan on a Samsung s8. For about 2month every time I try to download an album or song it keeps giving me an "download error" message saying I have no m...
  • Sunshyne13
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Spotify Premium and my Samsung A8 phone.

PlanPremiumCanada My Question or Issue i have a new phone, the samsung galaxy A8. I have Spotify Premium and on my old LG G5 I had no problem with getting my music that I downloaded to come up on my phone. I am trouble getting my music on my new phon...

  • Newbie
  • Plan Premium Canada   My Question or Issue  i have a new phone, the samsung galaxy A8.  I have Spotify Premium and on my old LG G5 I had no problem with getting my music that I do...
  • Matalo
  • Roadie
  • 783 Views
  • 1 replies
  • 0 likes
  • 783 Views
  • 1 replies
  • 0 likes

Videos won`t play on my Meizu Pro 6 Plus

PlanPremiumCountryBrazilDeviceMeizu Pro 6 plusOperating SystemAndroid 7.0.0(flyme OS 7.0.1.0G First I have no idea why spotify force videos to suck even more data, I hardly leave my screen on to watch the clips, specialy when I`m driving...But since ...

  • Newbie
  • Plan Premium Country Brazil Device Meizu Pro 6 plus Operating System Android 7.0.0(flyme OS 7.0.1.0G   First I have no idea why spotify force videos to suck even more data, I hardly lea...
  • 406 Views
  • 0 replies
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  • 406 Views
  • 0 replies
  • 0 likes

Music keeps stopping

PlanPremiumCountry UKDeviceSamsung Galaxy S7Operating SystemAndroid Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't start again until I open the app and press play (the play button shows the pause icon). Oth...

  • Regular
  •   Plan Premium Country  UK Device Samsung Galaxy S7 Operating System Android   Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't star...
  • 655 Views
  • 0 replies
  • 2 likes
  • 655 Views
  • 0 replies
  • 2 likes

Solved!! Podcast episodes disappeared

PlanPremiumCountry FranceDeviceSamsung Galaxy A5Operating System Android 7.0 My Question or Issue I am a listner of a podcast called Freakonomics radio.I used to be able to browse the full podcast episode list (approx 250 episodes with first ones dat...

  • Casual Listener
  •   Plan Premium Country  France Device Samsung Galaxy A5 Operating System  Android 7.0   My Question or Issue  I am a listner of a podcast called Freakonomics radio...
  • Rivax85
  • Casual Listener
  • 4684 Views
  • 2 replies
  • 0 likes
  • 4684 Views
  • 2 replies
  • 0 likes

Local files won't sync

PremiumDeviceHuawei p10 liteOperating SystemAndroid Oreo My Question or Issue I'd like to sync my local files to my phone. Created a playlist on the laptop with only the local files, even went as far as disabling firewall. Open the app on my phone, i...

  • Newbie
  • Premium Device Huawei p10 lite Operating System Android Oreo   My Question or Issue  I'd like to sync my local files to my phone. Created a playlist on the laptop with only the ...
  • AeroZ
  • Composer
  • 443 Views
  • 1 replies
  • 0 likes
  • local files not syncing
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Browse is not working and whenever I search it only searches for downloaded songs. (I'm online too)

PlanPremiumCountry USADeviceSamsung Galaxy8Operating SystemAndroid Oreo My Question or Issue Whenever I go to search for a song, the search engine will only search my downloaded songs. I think the app thinks I'm offline so I've closed it and restarte...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy8 Operating System Android Oreo   My Question or Issue  Whenever I go to search for a song, the search engine will only se...
  • muzakstylee
  • Newbie
  • 2820 Views
  • 2 replies
  • 1 likes
  • 2820 Views
  • 2 replies
  • 1 likes

Latest Version 8.4.68.911 Bluetooth doesn't work (again!)

Android 7/LG v20/Premium Anyone running into the same Bluetooth issue back in 2016? Bluetooth works for 5 minutes and then you suddenly can't control play/skip/pause functions through the Bluetooth device. Obviously there is no quality control at Spo...

  • Roadie
  • Android 7/LG v20/Premium   Anyone running into the same Bluetooth issue back in 2016? Bluetooth works for 5 minutes and then you suddenly can't control play/skip/pause functions through the Bl...
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  • 409 Views
  • 0 replies
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Switches devices without a warning

PlanPremiumCountryUSA DeviceSamsung 8 and iphone 6 My Question or IssueI used to have an iphone and when I would listen to spotify, when I logged in, if my partner was using the account, it would ask me if I wanted to takeover the music. I was aware ...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung 8 and iphone 6     My Question or Issue I used to have an iphone and when I would listen to spotify, when I logged in, if my partner...
  • Jose_M
  • Spotify Star
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Offline

PlanFree/PremiumCountry DeviceHtcOperating System Android My Question or Issue Help please. My device is stuck offline. I have full internet connection. I can play music but not search or add anything new. Have tried logging out and back in but nothi...

  • Newbie
  • Plan Free/Premium Country   Device Htc Operating System Android    My Question or Issue  Help please. My device is stuck offline. I have full internet connection. I ...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Premium
  • 368 Views
  • 1 replies
  • 0 likes

Problema sonido

PlanPremiumCountryArgentinaDeviceMoto G5 PLUS My Question or Issue Tengo un problema de sonido, al activar el ecualizador, cuándo escucho una música, ya sea con o sin auriculares, el sonido sube y baja de repente, y resulta molesto. Alguna solución? ...

  • Newbie
  • Plan Premium Country Argentina Device Moto G5 PLUS     My Question or Issue   Tengo un problema de sonido, al activar el ecualizador, cuándo escucho una música, ya sea con o ...
  • 304 Views
  • 0 replies
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  • 304 Views
  • 0 replies
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Solved!! Search does only find donwloaded songs on android

No error message, but the seach does only come up with saved/downloaded songs. I guess that's a setup thing but can't find the solution.Any thoughts? Or the solution?

  • Casual Listener
  • No error message, but the seach does only come up with saved/downloaded songs. I guess that's a setup thing but can't find the solution. Any thoughts? Or the solution?
  • Jose_M
  • Spotify Star
  • 663 Views
  • 3 replies
  • 0 likes
  • 663 Views
  • 3 replies
  • 0 likes

Solved!! [Social] Share Your Music with Friends

PlanPremiumCountryEngland DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueRecently - literally within the last couple of days - the share feature of spotify no longer works. I have rcently been sharing song links via wha...

  • Casual Listener
  • Plan Premium Country England   Device Samsung Galaxy S7 Edge Operating System Android 8.0.0   My Question or Issue Recently - literally within the last couple of days - the share...
  • AlexisBajonero
  • Casual Listener
  • 1627 Views
  • 13 replies
  • 4 likes
  • 1627 Views
  • 13 replies
  • 4 likes

Broken player

PlanPremiumCountry IsraelDeviceAdroid 6 DVROperating SystemAndroid 6.0.1 My Question or Issue Everything was fine and now the player appears broken (buttons over the picture)

  • Newbie
  • Plan Premium Country  Israel Device Adroid 6 DVR Operating System Android 6.0.1   My Question or Issue  Everything was fine and now the player appears broken (buttons over th...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
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Beginner Shuffle Question

I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things. No one seems to have my complaint so I must be doing something wrong. My question is just why when I choose shuffle play ...

  • Songwriter
  •   I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things.  No one seems to have my complaint so I must be doing som...
  • deadgreysnow
  • Casual Listener
  • 789 Views
  • 6 replies
  • 0 likes
  • 789 Views
  • 6 replies
  • 0 likes

Accidental thumbs down

PlanPremiumCountryUSA DeviceHTC ONEOperating SystemAdroid 8.0.0 My Question or Issue The thumbs down accidental hit has been reported plenty and votes on considerably. The problem that I have is not only can you not edit thumbs up and down, but the t...

  • Casual Listener
  • Plan Premium Country USA  Device HTC ONE Operating System Adroid 8.0.0   My Question or Issue  The thumbs down accidental hit has been reported plenty and votes on considerab...
  • Jose_M
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Playlist cover problem

DeviceSamasung Galaxy 8+ My Question or Issue Hey, I'm trying to change the playlist covers and in my phone it's not working.

  • Regular
  •   Device Samasung Galaxy 8+     My Question or Issue   Hey, I'm trying to change the playlist covers and in my phone it's not working.
  • Maayan13211
  • Regular
  • 1457 Views
  • 4 replies
  • 0 likes
  • 1457 Views
  • 4 replies
  • 0 likes

Spotify starts by itself after reveing a call...

PlanFree/PremiumCountry UKDeviceSamsung S7 edge Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify starts up by itself when I get a call. Very annoying and embarrassing if I'm in a meeting etc. and reject the call, t...

  • Casual Listener
  • Plan Free/Premium Country  UK Device Samsung S7 edge  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify starts up by itself w...
  • Davidjmac78
  • Casual Listener
  • 1103 Views
  • 5 replies
  • 0 likes
  • 1103 Views
  • 5 replies
  • 0 likes

Automatically put into offline mode

PlanPremiumCountry UKDeviceGoogle PixelOperating SystemAndroid Oreo My Question or Issue I keep getting put automatically into offline mode even though I am online. It says Playback (unavailable now) and the option to put myself into online mode is s...

  • Newbie
  • Plan Premium Country  UK Device Google Pixel Operating System Android Oreo   My Question or Issue  I keep getting put automatically into offline mode even though I am on...
  • 309 Views
  • 0 replies
  • 3 likes
  • 309 Views
  • 0 replies
  • 3 likes

Bonjour, je vous contacte car mon paiment Spotify c'est effectue deux fois ce mois ci (août 2018)

Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8 euros. Et si c'est une erreur me les rendre.

  • Newbie
  • Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes