Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194762 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536075 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439633 Views
565 replies
37 likes
Hi there,since two days I am Not able to add songs to queue when streaming on Chromecast (no matter which of the chromecasts).My girlfriend is still able to do it.I have an Samsung Galaxy 8 with Android 8. Spotify Version 8.4.66.733 arm V7She has an ...
Hi there, since two days I am Not able to add songs to queue when streaming on Chromecast (no matter which of the chromecasts). My girlfriend is still able to do it. I have an Samsung Galaxy 8 wit...
Music Fan
11681 Views
46 replies
57 likes
PlanPremiumCountryBrasilDevice(Samsung Galaxy J7 Pro 2018)Operating System(Android Nougat) My problem is that whenever I listen to a song, at the top of the screen, where the playlist name appears, my username is appearing, and I was wondering if thi...
Plan Premium Country Brasil Device (Samsung Galaxy J7 Pro 2018) Operating System (Android Nougat) My problem is that whenever I listen to a song, at the top of the screen, whe...
Community Legend
741 Views
3 replies
0 likes
PlanPremiumCountryIreland DeviceGalaxy s7Operating SystemAndroid 7.0 My Question or Issue Since this morning I have been unable to get spotify out of offline mode. I have checked that the option is disabled in settings and I have logged out then chan...
Plan Premium Country Ireland Device Galaxy s7 Operating System Android 7.0 My Question or Issue Since this morning I have been unable to get spotify out of offlin...
Newbie
2981 Views
4 replies
0 likes
Hi, I'm mainly using spotify on my computer where I add songs by clicking on plus sign and then play them by clicking on "Songs".I remember that when I was playing songs on phone I would go "Your library" and I could click there also on "Songs". But ...
Hi, I'm mainly using spotify on my computer where I add songs by clicking on plus sign and then play them by clicking on "Songs". I remember that when I was playing songs on phone I would go "Your l...
Community Legend
910 Views
1 replies
0 likes
PlanPremiumCountry AustraliaDevice(OnePlus 6 256GB)Operating System(Android 8.1.0.) My Question or Issue I listen to Spotify almost solely in my car and for years when I've turned my car off (ending the Bluetooth connection) Spotify has paused, and r...
Plan Premium Country Australia Device (OnePlus 6 256GB) Operating System (Android 8.1.0.) My Question or Issue I listen to Spotify almost solely in my car and for years...
Gig Goer
1577 Views
1 replies
0 likes
PlanPremium Country US DeviceSamsung Galaxy 8 Operating SystemAndroid Version 8.0.0 (Oreo) My Question or Issue I cannot search for music over the cellular network. It says to go online. I want to search over the celluar network. I've attached my set...
Plan Premium Country US Device Samsung Galaxy 8 Operating System Android Version 8.0.0 (Oreo) My Question or Issue I cannot search for music over ...
Spotify Star
564 Views
1 replies
0 likes
PlanPremiumCountry AmericaDeviceSamsung Galaxy 8Operating SAndroid 8 My Question or Issue I am able to serch my playlist on android which brings up all songs containing whatever im looking for but im unable to filter so the serched songs play within ...
Plan Premium Country America Device Samsung Galaxy 8 Operating S Android 8 My Question or Issue I am able to serch my playlist on android which brings up all songs ...
Composer
551 Views
1 replies
0 likes
I already paid my premium subscription and the app says that i have 29 days before go online but it gives me the option "go premium" too, what do i have to do?
I already paid my premium subscription and the app says that i have 29 days before go online but it gives me the option "go premium" too, what do i have to do?
Community Legend
564 Views
1 replies
0 likes
PlanPremiumCountry TurkeyDevice(General mobile gm8)Operating System(Android Oreo 8.1) My Question or Issue Gm8 android navigation keys on android oreo 8.1 on the top extra section There is a gap. If you fix it, I'm happy.
Plan Premium Country Turkey Device (General mobile gm8) Operating System (Android Oreo 8.1) My Question or Issue Gm8 android navigation keys on android oreo 8.1 on t...
Regular
1174 Views
5 replies
0 likes
Hi all I recently left Google play music to join Spotify I really wish I hadn't as I'm having nothing but problems. First of all the phone I have is a Samsung s8plus. I have allowed all permissions reinstalled the app cleared the cache etc. The first...
Hi all I recently left Google play music to join Spotify I really wish I hadn't as I'm having nothing but problems. First of all the phone I have is a Samsung s8plus. I have allowed all perm...
Community Legend
1575 Views
5 replies
0 likes
Spotify stops playing while Endomondo is being used. It stops only one time per training, does not crash just stops. If I push PLAY again, it continues to play with no problems until next training. Found an old issue in this community, describing sim...
Spotify stops playing while Endomondo is being used. It stops only one time per training, does not crash just stops. If I push PLAY again, it continues to play with no problems until next training. ...
433 Views
0 replies
0 likes
My Question or IssueIs it possible to download offline music to Samsung IconX earbuds and/or any of Garmin sports watches? I run a lot and carry smartphone is not something I need.I saw similar subjects, but closed now with no updates since.
My Question or Issue Is it possible to download offline music to Samsung IconX earbuds and/or any of Garmin sports watches? I run a lot and carry smartphone is not something I need. I ...
Spotify Legend
813 Views
1 replies
2 likes
PlanPremiumCountryBelgiumDeviceOne Plus 5Operating SystemAndroid 8.1.0 My Question or IssueSince 3 days now, Spotify pretends I have "no connection to internet" while all other applications wel have access (Spotify offline listennig is not affected)....
Plan Premium Country Belgium Device One Plus 5 Operating System Android 8.1.0 My Question or Issue Since 3 days now, Spotify pretends I have "no connection to internet" while all oth...
Spotify Legend
658 Views
1 replies
0 likes
PlanPremiumCountry Switzerland, but logged in via Facebook.which results in a strange behavior, as I would have an American account.DeviceHTC 12+Operating SystemAndroid Oreo Issue Can't forward a song. It's start from begin again instead of forwardin...
Plan Premium Country Switzerland, but logged in via Facebook.which results in a strange behavior, as I would have an American account. Device HTC 12+ Operating System Android Oreo ...
Spotify Legend
530 Views
1 replies
0 likes
I use paid version and it's not the first problem with Spotify
I use paid version and it's not the first problem with Spotify
Spotify Legend
572 Views
1 replies
1 likes
When i like an album its automatically likes all the songs in it, but it's not appear in my favorite songs, i'm using free version on android
When i like an album its automatically likes all the songs in it, but it's not appear in my favorite songs, i'm using free version on android
Spotify Star
2181 Views
3 replies
1 likes
PlanFree/PremiumCountry France DeviceHuawei P10 liteOperating SystemAndroid My Question or IssueHello,I have a problem with the app when I go on internet in the same time. The music stops if there is a video on the internet tab even if I don't watch ...
Plan Free/Premium Country France Device Huawei P10 lite Operating System Android My Question or Issue Hello, I have a problem with the app when I go on internet in...
Spotify Legend
868 Views
1 replies
0 likes
PlanPremiumCountry BrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo My Question or Issue After a while listening to my songs, the now playing notification vanishes, but the song keeps playing, I open the app again and it shows me as if I...
Plan Premium Country Brazil Device Samsung Galaxy Note 8 Operating System Android Oreo My Question or Issue After a while listening to my songs, the now playing noti...
Spotify Legend
864 Views
1 replies
1 likes
My Question or Issue
My Question or Issue
Community Legend
715 Views
3 replies
0 likes
I don't understand, why it takes minues to open a playlist. And often it's failing.Koomoot, Google Maps, OsmAnd, TomTom... are able to handle data of hundreds of gigabytes. But it seems Spotify is not able to open a synchronized playlist of twenty so...
I don't understand, why it takes minues to open a playlist. And often it's failing. Koomoot, Google Maps, OsmAnd, TomTom... are able to handle data of hundreds of gigabytes. But it seems Spotify is ...
Roadie
682 Views
1 replies
0 likes
