Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42278 Views
  • 65 replies
  • 25 likes
  • 42278 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877916 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877916 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26338 Views
  • 4 replies
  • 0 likes
  • 26338 Views
  • 4 replies
  • 0 likes

Cannot add "Starry Night" by Mamamoo to my own playlist

PlanPremiumCountry Hong KongDevice(Samsung Galaxy S6 Edge)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot find the search result of Starry night by Mamamoo. But i can see the Spotify definitely added this song fr...

  • Casual Listener
  • Plan Premium Country  Hong Kong Device (Samsung Galaxy S6 Edge) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cannot find the search...
  • squidyyyyyau
  • Casual Listener
  • 1586 Views
  • 2 replies
  • 4 likes
  • 1586 Views
  • 2 replies
  • 4 likes

Solved!! Like button disappeared in new radio view

PlanPremiumCountryUSADeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueRecently, for some songs the album art/video fills up the whole screen on my phone while they are playing. This seems to be a new feature. However, when I'm playing...

  • Newbie
  • Plan Premium Country USA Device OnePlus 5T Operating System Android Oreo   My Question or Issue Recently, for some songs the album art/video fills up the whole screen on my phone while...
  • user-removed
  • Not applicable
  • 937 Views
  • 1 replies
  • 1 likes
  • 937 Views
  • 1 replies
  • 1 likes

download songs

PlanPremiumCountry PhilippinesDevicesony Xperi xa1Operating Systemnougat My Question or Issuei can't download song. i already update my apps, reinstall still i can't do it and also put the setting to use data when downloading.

  • Newbie
  • Plan Premium Country  Philippines Device sony Xperi xa1 Operating System nougat  My Question or Issue i can't download song. i already update my apps, reinstall still i can't do it...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Connectivity Issues Android

PlanFree/PremiumCountry USADevice(Samsung Galaxy note Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuel just recently switched to Spotify, and I am currently a premium member. I often use the album radio feature of the app...

  • Newbie
  • Plan Free/Premium Country  USA Device (Samsung Galaxy note 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue l just recently switched to Spot...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local album and artist not appearing

PlanPremiumDeviceMoto G1Operating System Android NougatMy Question or Issue Recently added a local album. All the songs appear, the album art appears just fine. When selecting a song, the artist appears below as well. However when searching for the a...

  • Newbie
  • Plan Premium Device Moto G1 Operating System  Android Nougat My Question or Issue  Recently added a local album. All the songs appear, the album art appears just fine. When selecting...
  • JulianA_Bogota
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is Spotify in EXCLUSIVE partnership with samsung for ANDROID WEAR?

Hi, Not sure where to ask.Visited quite a few forum entries before posting (if anyone needs references - can provide in comments, but look for yourself): everywhere I look for any smart watch integration for offline music storage playing (i.e.: while...

  • Newbie
  • Hi,   Not sure where to ask. Visited quite a few forum entries before posting (if anyone needs references - can provide in comments, but look for yourself): everywhere I look for any sma...
  • JulianA_Bogota
  • Roadie
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Can't listen to any songs on my playlist on mobile device. All songs are grayed out

DeviceSamsung Galaxy 7 Android (Free) I made a few playlists from the music I have from my desktop. Everything plays fine there. When I use the app on my phone, there's not a single song that'll play from any of the playlists. All the songs are graye...

  • Casual Listener
  •   Device Samsung Galaxy 7 Android  (Free)   I made a few playlists from the music I have from my desktop.  Everything plays fine there.  When I use the app on my pho...
  • Billy-J
  • Spotify Star
  • 771 Views
  • 5 replies
  • 0 likes
  • 771 Views
  • 5 replies
  • 0 likes

Android app constantly thinks it's offline.

PlanPremiumCountry AustraliaDeviceSamsung Note 8Operating SystemAndroid Version: 8.0.0 Spotify Version: 8.4.63.584 armV7 My Question or Issue My Spotify App is seemingly unable to stay connected to the internet. Steps tried to fix issue: I've uninsta...

  • Casual Listener
  • Plan Premium Country  Australia Device Samsung Note 8 Operating System Android Version: 8.0.0   Spotify Version: 8.4.63.584 armV7   My Question or Issue  My Spotify Ap...
  • Jose_M
  • Spotify Star
  • 1180 Views
  • 3 replies
  • 0 likes
  • Android
    bug
    connection
  • 1180 Views
  • 3 replies
  • 0 likes

Superuser Contribution One album stuck at top of recently played

PlanPremiumCountry UkDeviceMotorola Moto g 5Operating SystemAndroid 7 My Question or Issue A couple weeks ago I listened to the cruel summer album by Kanye West, and since then that album has been stuck at the top of recently played. Every new song o...

  • Newbie
  • Plan Premium Country  Uk Device Motorola Moto g 5 Operating System Android 7   My Question or Issue  A couple weeks ago I listened to the cruel summer album by Kanye West, an...
  • SergioDavid
  • Roadie
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Notification appears on Bluetooth or Charger connection. How can I disable?

Whenever I connect a bluetooth device to my phone or plug it into the charger, the Spotify notification is in my notification tray, even if I'm listening to another app. It's annoying that I have to constantly swipe it away. Please direct me to a dis...

  • Casual Listener
  • Whenever I connect a bluetooth device to my phone or plug it into the charger, the Spotify notification is in my notification tray, even if I'm listening to another app. It's annoying that I have to ...
  • SergioDavid
  • Roadie
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Can't stop songs from playing...

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album play every-other-song.These are not 'suggested' son...

  • Casual Listener
  • Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album ...
  • Wgreene
  • Casual Listener
  • 13678 Views
  • 2 replies
  • 0 likes
  • Other
  • 13678 Views
  • 2 replies
  • 0 likes

Login from Android not working

DeviceNexus 5XOperating SystemAndroid 8.1.0 My Question or IssueI cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login works fine with both.

  • Casual Listener
  •   Device Nexus 5X Operating System Android 8.1.0   My Question or Issue I cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login w...
  • paperoga17
  • Casual Listener
  • 589 Views
  • 6 replies
  • 0 likes
  • 589 Views
  • 6 replies
  • 0 likes

New Design

PlanPremiumCountrySpain Device Samsung Galaxy 8+Operating SystemAndroid Oreo 8.0 My Question or IssueWhy in one of my couple devices i see the new design (galaxy s6 edge), and in my other device (samsung s8+) i see the old design?i tried to uninstall...

  • Newbie
  •   Plan Premium Country Spain   Device  Samsung Galaxy 8+ Operating System Android Oreo 8.0   My Question or Issue Why in one of my couple devices i see the new de...
  • Billy-J
  • Spotify Star
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Crashing Constantly

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app will crash, including the notification widget .I'll re...

  • Visitor
  • Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app wil...
  • Billy-J
  • Spotify Star
  • 757 Views
  • 1 replies
  • 0 likes
  • 757 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection failed

PlanPremiumCountry PhilippinesDeviceVivo V71 My Question or Issue I got this problem that says that my spotify says connection failed i've fixed this already yesterday but it came back again this morning an agent also told me to put this if i get thi...

  • Visitor
  • Plan Premium Country  Philippines Device Vivo V71     My Question or Issue  I got this problem that says that my spotify says connection failed i've fixed this already ye...
  • SergioDavid
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Songs

PlanPremiumCountry Philippines DeviceSamsung J7 ProOperating SystemAndroid Nougat My Question or Issue Hi. As of the lastest update, they removed the feature in which I can save my offline song on my external/memory card. I would like to know if I ca...

  • Newbie
  • Plan Premium Country  Philippines  Device Samsung J7 Pro Operating System Android Nougat    My Question or Issue  Hi. As of the lastest update, they removed the fea...
  • SergioDavid
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle plays the exact same songs in the exact same order every single time.

I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER. The playlist I usually listen too has around 120 songs, and eve...

  • Newbie
  • I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER.   The...
  • jeffhpc1
  • Gig Goer
  • 52991 Views
  • 2 replies
  • 75 likes
  • 52991 Views
  • 2 replies
  • 75 likes

Spotify seems to be offline constantly

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my playlists, but if I try to go to an artist page or bro...

  • Newbie
  • Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my pla...
  • HopperX
  • Regular
  • 374 Views
  • 3 replies
  • 1 likes
  • 374 Views
  • 3 replies
  • 1 likes

Cant Skip song in car

Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume.any fixes for this?

  • Newbie
  •   Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume. an...
  • user-removed
  • Not applicable
  • 5261 Views
  • 1 replies
  • 0 likes
  • 5261 Views
  • 1 replies
  • 0 likes

Student discount

PlanPremiumCountry UsaDeviceS7 edgeOperating System Android Oreo My Question or IssueSpotify isnt playing specific songs through google speech (Ok google). I have college the student discount, it's not recognizing my account as premium.

  • Newbie
  • Plan Premium Country  Usa Device S7 edge Operating System  Android Oreo   My Question or Issue Spotify isnt playing specific songs through google speech (Ok google). I have c...
  • user-removed
  • Not applicable
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes