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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7034 Views

0 replies

7 likes

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Spotify seems to be offline constantly

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my playlists, but if I try to go to an artist page or bro...

Newbie

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my pla...

HopperX

Regular

502 Views

3 replies

1 likes

  • 502 Views
  • 3 replies
  • 1 likes

Superuser Contribution Shuffle plays the exact same songs in the exact same order every single time.

I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER. The playlist I usually listen too has around 120 songs, and eve...

Newbie

I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER.   The...

Dmitrу

Roadie

56657 Views

3 replies

79 likes

  • 56657 Views
  • 3 replies
  • 79 likes

Superuser Contribution Duplicated Bose ST30 Speaker on Device List

PlanPremiumCountry Device(iPhone, Android)Operating System(iOS, Android) My Question or Issue Hi, My Bose Speaker Soundtouch appears duplicated or triplicated on DEVICE LIST on Spotify App. Only one work and the other repetition are fake. This happen...

Casual Listener

Plan Premium Country   Device (iPhone, Android) Operating System (iOS, Android)   My Question or Issue   Hi,   My Bose Speaker Soundtouch appears duplicated or tripli...

carloseiv

Casual Listener

704 Views

2 replies

0 likes

Bose
Device Available
Duplicated
speaker
  • 704 Views
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  • 0 likes

Superuser Contribution When listening to a song with the new full screen art, queue button is hidden

Some songs have full screen album art now. For example, Feel it Still by Portugal the Man. For these songs, the View Queue button in the top right is changed to a "share" button. The View Queue button is hidden behind a menu. So not only have they ad...

Regular

Some songs have full screen album art now. For example, Feel it Still by Portugal the Man. For these songs, the View Queue button in the top right is changed to a "share" button. The View Queue butto...

SergioDavid

Roadie

1190 Views

1 replies

1 likes

  • 1190 Views
  • 1 replies
  • 1 likes

Student discount

PlanPremiumCountry UsaDeviceS7 edgeOperating System Android Oreo My Question or IssueSpotify isnt playing specific songs through google speech (Ok google). I have college the student discount, it's not recognizing my account as premium.

Newbie

Plan Premium Country  Usa Device S7 edge Operating System  Android Oreo   My Question or Issue Spotify isnt playing specific songs through google speech (Ok google). I have c...

user-removed

Not applicable

298 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Yamaha RX-V675 not showing in devices unless powered on

PlanPremiumCountryCanada DeviceYamaha RX-V675, Galaxy S7 EdgeOperating SystemAndroid My Question or IssueI used to be able to select my Yamaha RX-V675 from the list of devices in Spotify even if it was in network standby mode. Spotify would then powe...

Music Fan

Plan Premium Country Canada  Device Yamaha RX-V675, Galaxy S7 Edge Operating System Android   My Question or Issue I used to be able to select my Yamaha RX-V675 from the list of d...

jaydee77ca

Music Fan

657 Views

2 replies

0 likes

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Solved!! Spotify on Google assistant

Hello everyone I recently read that Spotify was collaborating with Google so we could set an alarm with a song from Spotify. I was wondering how can we set this type of alarm. Any help is appreciated. Thanks for reading, Jose.

Spotify Star

Hello everyone 🙂   I recently read that Spotify was collaborating with Google so we could set an alarm with a song from Spotify. I was wondering how can we set this type of alarm. Any help is...

Noah

Spotify Star

1357 Views

1 replies

0 likes

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"a facebook error has occurred"

PlanPremiumCountry UKDeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or Issue Trying to log into Spotify on an android phone. Just comes up with error "a facebook error has occurred" immediately every time. Removing Spotify from Facebook...

Casual Listener

  Plan Premium Country  UK Device Samsung Galaxy Operating System Android Oreo   My Question or Issue  Trying to log into Spotify on an android phone. Just comes u...

Billy-J

Spotify Star

1378 Views

1 replies

0 likes

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Literally wont let me search

Had spotify premium for some good time now. Always worked fine, until now. It wont let me search for songs, and when I do, it only searches for songs that I've already downloaded. It's not an internet issue, because I've checked, and all other apps w...

Newbie

Had spotify premium for some good time now. Always worked fine, until now. It wont let me search for songs, and when I do, it only searches for songs that I've already downloaded. It's not an interne...

Noah

Spotify Star

314 Views

1 replies

0 likes

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Superuser Contribution Adding to queue cancels shuffle.

This is an issue that's been happening only on Android. I have a Pixel 2 and have tested this on my friends Android devices and the same thing always happens. When I shuffle my library and add any song to queue, it cancels the shuffle and only plays ...

Casual Listener

This is an issue that's been happening only on Android. I have a Pixel 2 and have tested this on my friends Android devices and the same thing always happens. When I shuffle my library and add any so...

SergioDavid

Roadie

987 Views

4 replies

0 likes

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Superuser Contribution Spotify connect keeps randomly connecting

PlanPremiumDeviceSamsung Galaxy J5 Prime My Question or Issue I own a Wi-Fi speaker which i use spotify connect to play music through, however for some reason it keeps randomly connecting to it when i am out of the house/nowhere near it. I've had thi...

Casual Listener

Plan Premium Device Samsung Galaxy J5 Prime   My Question or Issue  I own a Wi-Fi speaker which i use spotify connect to play music through, however for some reason it keeps randomly ...

Alfredo

Roadie

1048 Views

3 replies

0 likes

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Solved!! Suggested songs

PlanPremiumCountryGermany DeviceSamsung galaxy s7 edgeOperating SystemAndroid oreo My Question or Issue Hello,I had the free version before and liked the suggested songs.I switched to premium so I can skip as much as I want and hear the music offline...

Casual Listener

Plan Premium Country Germany   Device Samsung galaxy s7 edge Operating System Android oreo   My Question or Issue  Hello, I had the free version before and liked the sugges...

Noah

Spotify Star

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

i can't pay for premium

i checked everything that written on help but all them are ok. please help me iwant to know why that happens.

Newbie

  i checked everything that written on help but all them are ok. please help me iwant to know why that happens. 

Billy-J

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

EQ

PlanPremiumCountry BrasilDeviceOnePlus 3tOperating SystemAndroid Oreo NÃO TENHO EQUALIZADOR!

Newbie

Plan Premium Country  Brasil Device OnePlus 3t Operating System Android Oreo   NÃO TENHO EQUALIZADOR!   

Billy-J

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Music playback stops after a while / no notification area control

PlanPremiumCountry HungaryDeviceOneplus 5TOperating SystemAndroid Oreo My Question or Issue Hello,I have an issue for some weeks now, where I do not have notification center playback control when I quit the app, and aslo the music playback just stops...

Newbie

  Plan Premium Country  Hungary Device Oneplus 5T Operating System Android Oreo   My Question or Issue  Hello, I have an issue for some weeks now, where I do not ...

J-kuremyr

Newbie

712 Views

2 replies

2 likes

  • 712 Views
  • 2 replies
  • 2 likes

Local File playlist

Hello everyone!I created a playlist on my PC, with some local files I have in the latter.Now going on the phone, of course it does not make me listen to those local files, since in the database there are.Is there a way to listen to those songs too? M...

Newbie

Hello everyone! I created a playlist on my PC, with some local files I have in the latter. Now going on the phone, of course it does not make me listen to those local files, since in the database t...

Noah

Spotify Star

541 Views

3 replies

0 likes

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Superuser Contribution Alleen intro's na zoeken op artiest

PlanFreeland NederlandApparaatHuawei p20 liteBesturingssysteemAndroid. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop tegen een probleem op. Als ik een naar een artiest zoek en die gevonden heb wil ik zijn nummer...

Casual Listener

  Plan Free land  Nederland Apparaat Huawei p20 lite Besturingssysteem Android.  Mijn vraag of probleem  Ik heb momenteel een free versie om het te proberen maar loop te...

SergioDavid

Roadie

2104 Views

3 replies

0 likes

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Solved!!Superuser Contribution Copy Playlist on Android

PlanPremiumCountry GermanyDeviceSamsung Galaxy s 9Operating SystemAndroid Oreo My Question or IssueSorry for my Englisch! Hi Im Moving From Napster and i Missing a Feature that i offen use, Is there a way to copy a Playlist to a New Playlist so i did...

Casual Listener

Plan Premium Country  Germany Device Samsung  Galaxy s 9 Operating System Android Oreo   My Question or Issue Sorry for my Englisch!   Hi  Im Moving Fro...

Olbi89

Casual Listener

51635 Views

8 replies

0 likes

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Solved!!Superuser Contribution Notification bar with controls and "running in background"

DeviceOnePlus 3Operating SystemAndroid 8.0.0 OxygenOS 5.0.4 My Question or IssueHey, so for about a month or so Spotify acts weirdly. It doesn't show the notification bar in the notifications nor on lockscreen with controls for the player. But when I...

Casual Listener

Device OnePlus 3 Operating System Android 8.0.0 OxygenOS 5.0.4   My Question or Issue Hey, so for about a month or so Spotify acts weirdly. It doesn't show the notification bar in the noti...

Alfredo

Roadie

3459 Views

3 replies

0 likes

  • 3459 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local archives

PlanPremiumCountryBrazil Operating System(Android.) My Question or IssueHave tou guys removed the import files from the app? It still on the pc version tho

Newbie

  Plan Premium Country Brazil   Operating System (Android.)   My Question or Issue Have tou guys removed the import files from the app? It still on the pc version tho  

user-removed

Not applicable

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes