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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4825 Views

0 replies

6 likes

  • 4825 Views
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  • 6 likes

Super annoying auto repeat and auto randomize

Spotify PremiumCountry: GermanyDevice: Google PixelOperating System: Android 9.0 My Question or Issue For a few weeks now, anytime I play back any song or album on my phone, it automatically activates REPEAT ALL and RANDOM. This is extremely annoying...

Newbie

Spotify Premium Country: Germany Device: Google Pixel Operating System: Android 9.0   My Question or Issue   For a few weeks now, anytime I play back any song or album on my phone, i...

456 Views

0 replies

3 likes

  • 456 Views
  • 0 replies
  • 3 likes

App keeps crashing

PlanPremiumCountry CanadaDeviceSamsung galaxyA5Operating Android My Question or Issue App keeps stoping after playing like 2 songs.And it's not showing on the notification panel while playing in the background.

Newbie

Plan Premium Country  Canada Device Samsung galaxyA5 Operating  Android   My Question or Issue  App keeps stoping after playing like 2 songs.And it's not showing on the ...

forcedrevival

Gig Goer

393 Views

2 replies

2 likes

  • 393 Views
  • 2 replies
  • 2 likes

Superuser Contribution Constant crashes or failing to load

PlanPremiumCountry EnglandDevice Samsung Galaxy 9,Operating SystemAndroid My Question or Issue Hi, Everytime i use my spotify it either fails to load or crashes then when I do get it to play and I want to skip a track it will just keep playing for a ...

Newbie

Plan Premium Country  England Device Samsung Galaxy 9, Operating System Android    My Question or Issue  Hi, Everytime i use my spotify it either fails to load or cr...

forcedrevival

Gig Goer

533 Views

2 replies

0 likes

Other
  • 533 Views
  • 2 replies
  • 0 likes

Radio Autoplay Not Turning Off When Switched Off

PlanFreeCountry DeviceNexus 5XOperating SystemAndroid 8.1.0 My Question or Issue I have the option to turn off Autoplay under the Playback settings. However, even when I turn it off, it will still start playing similar songs. On top of that, it doesn...

Newbie

Plan Free Country   Device Nexus 5X Operating System Android 8.1.0   My Question or Issue  I have the option to turn off Autoplay under the Playback settings. However, even w...

304 Views

0 replies

0 likes

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When storage in SD, When I'm offline, the app send me to login

PlanPremiumCountry MéxicoDeviceSamsung Galaxy 8Operating SystemAndroid 7My Question or Issue I bought a new SD card and I use it in my Samsung s8. In settings -> storage I select the option "sd card" and I download some playlists. If I am in offline ...

Regular

Plan Premium Country  México Device Samsung Galaxy 8 Operating System Android 7 My Question or Issue  I bought a new SD card and I use it in my Samsung s8. In settings -> storag...

Victor171

Regular

984 Views

4 replies

0 likes

card
Login
Sd
storage
  • 984 Views
  • 4 replies
  • 0 likes

Music crashing every ten minutes.

PlanPremiumCountry GermanyDeviceMotorola Moto G6Operating SystemAndroid Oreo My Question or Issue My music stops every 10 minutes now for half an hour. I'm listening with my Bluetooth earplugs to it.Does anyone know what's going on?

Regular

Plan Premium Country  Germany Device Motorola Moto G6 Operating System Android Oreo   My Question or Issue  My music stops every 10 minutes now for half an hour. I'm listenin...

Nico

Community Legend

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes

App Crash (Share)

When I try to share a music, the application is restart. I Can't see sharing options. PlanPremiumCountry TurkeyDeviceOnePlus 5Operating SystemAndroid 8.1.0

Newbie

When I try to share a music, the application is restart. I Can't see sharing options.  Plan Premium Country  Turkey Device OnePlus 5 Operating System Android 8.1.0  

Joe

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Çalma listesinin yanındaki sayılar

Başlıkta da belirttiğim gibi telefonda bir çalma listesi oluşturdum ve çalma listesinin isminin yanında numara yazıyor bunu oradan kaldırma yönetimi var mı acaba

Newbie

Başlıkta da belirttiğim gibi telefonda bir çalma listesi oluşturdum ve çalma listesinin isminin yanında numara yazıyor bunu oradan kaldırma yönetimi var mı acaba

541 Views

0 replies

0 likes

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Çevrimdışı

Çevrimdışı olduğumuzda indirilmeyen müzikleri dinleyemez miyimÇevrimdışı olduğumuzda profilime erişemez miyim

Newbie

   Çevrimdışı olduğumuzda indirilmeyen müzikleri dinleyemez miyim Çevrimdışı olduğumuzda profilime erişemez miyim  

249 Views

0 replies

0 likes

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Superuser Contribution Multiple Devices?

PlanPremiumCountry USA DeviceAndroid (2); Windows, Operating System(Windows 10, Android.) My Question or Issue I understand that a family plan is the way to have others in your family listen to their own music on their devices at the same time you ar...

Songwriter

Plan Premium Country USA  Device Android (2); Windows,  Operating System (Windows 10, Android.)   My Question or Issue  I understand that a family plan is the way to...

Will_T

Songwriter

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Why does Spotify remove downloads after ejecting the SIM and microSD cards?

PlanPremiumCountryRomaniaDeviceSamsung A3 2017Operating SystemAndroid Oreo My Question or IssueI removed my SIM and microSD cards (both on the same tray), then placed them back, and i noticed my downloads (2.000+ songs stored on the microSD card) wer...

Visitor

Plan Premium Country Romania Device Samsung A3 2017 Operating System Android Oreo   My Question or Issue I removed my SIM and microSD cards (both on the same tray), then placed th...

Matalo

Roadie

713 Views

3 replies

1 likes

  • 713 Views
  • 3 replies
  • 1 likes

Can't find songs & no songs suggestions in the playlists

PlanPremiumCountry DevicePixel, android 9 My Question or IssueSpotify keeps acting like it's offline and can't find songs or show songs suggestions in my playlists.Everytime I'm uninstalling the app and installing it again the issue solves for about ...

Newbie

Plan Premium Country   Device Pixel, android 9     My Question or Issue Spotify keeps acting like it's offline and can't find songs or show songs suggestions in my playlists. ...

Jose_M

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution LG V20's status bar constantly flashing when music paused or playing on another device

PlanPremiumCountry USADeviceLG V20Operating SystemAndroidMy Question or Issue This all started a month or two ago. My guess is that you guys implemented some kind of keep alive so Spotify stays active, but it's very annoying. The constant flashing ma...

Casual Listener

  Plan Premium Country  USA Device LG V20 Operating System Android My Question or Issue  This all started a month or two ago. My guess is that you guys implemented some kind ...

Richdog

Casual Listener

409 Views

2 replies

0 likes

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  • 2 replies
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My music stops playing after a few songs when I set my phone down and the screen turns off

I have a Galaxy s9 and whenever I set my phone down while I listen to music it stops after a few songs, how do I get it to keep playing?PlanPremiumCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue

Regular

I have a Galaxy s9 and whenever I set my phone down while I listen to music it stops after a few songs, how do I get it to keep playing? Plan Premium Country  USA Device Samsung Galaxy 9 ...

Jose_M

Spotify Star

4730 Views

1 replies

0 likes

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  • 1 replies
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Music pauses its self

Device: Moto x4OS: Andriod 8.1.0 My music keeps pausing its self. And as soon as I unpause it pauses again. I tried changing battery optimization settings but the problem still persists. Any help?

Newbie

Device: Moto x4 OS: Andriod 8.1.0   My music keeps pausing its self. And as soon as I unpause it pauses again. I tried changing battery optimization settings but the problem still persists. A...

Jose_M

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Solved!! When I search a song, it only searches my downloaded amongst my downloaded songs...

PlanPremiumCountry BelgiumDeviceSony Xperia XA2Operating SystemAndroid My Question or Issue When I search for a song, using the 'Search functionality', it only searches within my downloaded songs. But when I have not downloaded a particular song, or ...

Newbie

Plan Premium Country  Belgium Device Sony Xperia XA2 Operating System Android   My Question or Issue  When I search for a song, using the 'Search functionality', it only sear...

Jose_M

Spotify Star

8892 Views

1 replies

1 likes

  • 8892 Views
  • 1 replies
  • 1 likes

Spotify Showing Username/Account Name Next To Artist Name/Album Title/Song Title In Playlist Que

Hi Everyone I've been a Spotify Premium Listener for almost 4 years currently utilizing Spotify on an LG/XPower Android Device. My question is this: since installing the latest version of Spotify, Im since noticing that when playing any of my current...

Roadie

Hi Everyone I've been a Spotify Premium Listener for almost 4 years currently utilizing Spotify on an LG/XPower Android Device. My question is this: since installing the latest version of Spotify, Im...

Runaways

Regular

9167 Views

19 replies

23 likes

  • 9167 Views
  • 19 replies
  • 23 likes

Solved!! Share Button Is Not Working

I cant share my musics to nobody or none of the social media Spotify closing itself When i press to share. I had not this problem on my old phone Sony Xperia Z3 please help PlanPremiumCountry TurkeyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0...

Casual Listener

I cant share my musics to nobody or none of the social media Spotify closing itself When i press to share. I had not this problem on my old phone Sony Xperia Z3 please help  Plan Premium Coun...

ahmetensaronur

Casual Listener

3878 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

[Android] Podcasts Pause Every 10 minutes

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue While listening to podcasts on Spotify, my app will pause episodes every 10 minutes (give or take 30 seconds). It doesn't do it 100% of the time,...

Newbie

Plan Premium Country  United States Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  While listening to podcasts on Spotify, my app will pa...

Jose_M

Spotify Star

3380 Views

1 replies

0 likes

Android
  • 3380 Views
  • 1 replies
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What's the difference between the "This is: xxx" playlists and playing "Shuffle" on artist page?

Let's suppose I want to hear songs from a single artist. I know there is no feature to listen to ALL songs from one artist, but I have the two choices mentioned above. What's the difference and which one is most complete?

Regular

  Let's suppose I want to hear songs from a single artist. I know there is no feature to listen to ALL songs from one artist, but I have the two choices mentioned above. What's the difference a...

Loxer

Community Legend

4086 Views

5 replies

0 likes

  • 4086 Views
  • 5 replies
  • 0 likes