Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375426 Views

541 replies

34 likes

Account
Free
  • 375426 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7525 Views

0 replies

7 likes

  • 7525 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution Spotify local file track from PC shows as unavailable, but can be played normally.

Don't know how to better describe it. I can tap on it and it plays like any other track, but I can't add it to any playlists or to the queue, the only option that shows up is 'Remove'.I tried clearing the cache for the app both from Spotify and from ...

Regular

Don't know how to better describe it. I can tap on it and it plays like any other track, but I can't add it to any playlists or to the queue, the only option that shows up is 'Remove'. I tried clear...

TomLegend

Spotify Legend

2349 Views

13 replies

0 likes

  • 2349 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify app randomly stops

PlanPremiumDeviceRedMiOperating SystemAndroid My Question or Issue I play music from my downloaded library and, randomly, the music just stops, sometimes mid song. I have tried uninstalling and reinstalling the app but I still have the problem

Newbie

Plan Premium Device RedMi Operating System Android    My Question or Issue  I play music from my downloaded library and, randomly, the music just stops, sometimes mid song. I h...

TomLegend

Spotify Legend

1061 Views

1 replies

1 likes

Music
  • 1061 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not really downloaded

PlanPremiumCountryThe NetherlandsDeviceMoto G5Operatingting SystemAndroid My Question or Issue I have downloaded my music on a Sd card. But without wifi, it doesn't work. The songs have a green arrow and everything, but it just doesn't work without w...

Casual Listener

Plan Premium Country The Netherlands Device Moto G5 Operatingting System Android   My Question or Issue  I have downloaded my music on a Sd card. But without wifi, it doesn't work...

Tiesvanschaik

Casual Listener

1350 Views

4 replies

0 likes

downloaded
not downloaded
sd card
  • 1350 Views
  • 4 replies
  • 0 likes

Autoplay working when not enabled.

Whenever I finish a playlist on the Android mobile app, it will play suggested songs. When I go into my settings, the autoplay option is disabled, the slider is gray. But the playlist still autoplays. On the desktop app, it does not do that, only on ...

Casual Listener

Whenever I finish a playlist on the Android mobile app, it will play suggested songs. When I go into my settings, the autoplay option is disabled, the slider is gray. But the playlist still autoplays...

rachelmontrose

Casual Listener

938 Views

2 replies

0 likes

  • 938 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inconsistent "Favorite Songs" playlist

PlanFreeCountryBrazilDeviceMoto G5SOperating SystemAndroid 7.0 Hi, I'm having trouble understanding how this new "Favorite Songs" playlist works. On my computer it shows all the saved songs of my library, in my phone it shows only a few songs and som...

Visitor

Plan Free Country Brazil Device Moto G5S Operating System Android 7.0   Hi, I'm having trouble understanding how this new "Favorite Songs" playlist works. On my computer it shows all th...

TomLegend

Spotify Legend

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download of local files stops!?

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI wanted to download local files from my computer to my phone. They are all mp3 and I can play them all on my computer. I put them into playlists, switched o...

Newbie

Plan Premium Country  Germany Device Samsung Galaxy S7 Operating System Android   My Question or Issue I wanted to download local files from my computer to my phone. They are all ...

TomLegend

Spotify Legend

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Record videos without pausing spotify via bluetooth

PlanPremiumCountry ChileDeviceGalaxy S8+Operating SystemAndroid I want to record a video without spotify pausing itself automatically. When i listen to music via bluetooth to a speaker then hit record a video, spotify pauses. I want to record while l...

Casual Listener

Plan Premium Country  Chile Device Galaxy S8+ Operating System Android   I want to record a video without spotify pausing itself automatically. When i listen to music via bluetooth...

Katerina

Spotify Legend

59960 Views

3 replies

2 likes

  • 59960 Views
  • 3 replies
  • 2 likes

Spotify constantly pausing... And I've paid my subscription!

I listen to music constantly... I'm used to playing ripped mp3w from my insanely huge CD collection... Someone finally convinced me to pay for Spotify because it pays artists, excellent!!!.... But what about the consumer...? I work hard, very hard......

Casual Listener

I listen to music constantly... I'm used to playing ripped mp3w from my insanely huge CD collection... Someone finally convinced me to pay for Spotify because it pays artists, excellent!!!.... But wh...

506 Views

0 replies

0 likes

Spotify is a waste of money
  • 506 Views
  • 0 replies
  • 0 likes

Samsung Note 9, Storage Change After Reboot

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 When my device reboots it switches from my premium 128GB Sandisk SD Card back to the default internal storage. I've seen many people with this issue and not one comment...

Visitor

Plan Premium Country  Canada Device Samsung Galaxy Note 9 Operating System Android 8.1.0   When my device reboots it switches from my premium 128GB Sandisk SD Card back to the defa...

562 Views

0 replies

3 likes

Android
internal
restart
sd card
storage
  • 562 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Copy Playlist on Android

PlanPremiumCountry GermanyDeviceSamsung Galaxy s 9Operating SystemAndroid Oreo My Question or IssueSorry for my Englisch! Hi Im Moving From Napster and i Missing a Feature that i offen use, Is there a way to copy a Playlist to a New Playlist so i did...

Casual Listener

Plan Premium Country  Germany Device Samsung  Galaxy s 9 Operating System Android Oreo   My Question or Issue Sorry for my Englisch!   Hi  Im Moving Fro...

Olbi89

Casual Listener

51751 Views

8 replies

0 likes

  • 51751 Views
  • 8 replies
  • 0 likes

Spotify no internet connection

PlanPremiumCountryUKDevice Samsung Galaxy 6My Question or IssueSpotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. This happens intermittently. I have checked the Offline Mode setting. I...

Casual Listener

Plan Premium Country UK Device  Samsung Galaxy 6 My Question or Issue Spotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. T...

Jose_M

Spotify Star

1078 Views

3 replies

1 likes

  • 1078 Views
  • 3 replies
  • 1 likes

Issues with app - LG G6

Top level infoPlan: PremiumCountry: United KingdomDevice: LG G6Software version: v20c-234-20Operating System: Android 8.0.0Spotify version: 8.4.68.911 armV7 My Question or IssueThere are significant issues with the Spotify app on the LG G6, they rend...

Casual Listener

Top level info Plan: Premium Country: United Kingdom Device: LG G6 Software version: v20c-234-20 Operating System: Android 8.0.0 Spotify version: 8.4.68.911 armV7   My Que...

vfjelde

Casual Listener

1606 Views

2 replies

0 likes

  • 1606 Views
  • 2 replies
  • 0 likes

Sound quality issues

PlanPremium DeviceVarious Operating SystemAndroid 7.1 /8.1 My Question or Issue Hi,I have issues with my sound quality recently. It seems to have started ~8 months ago, when there was a fourth quality setting introduced. I use an Android TV Box into ...

Casual Listener

  Plan Premium   Device Various  Operating System Android 7.1 /8.1   My Question or Issue  Hi, I have issues with my sound quality recently. It seems to have start...

524 Views

0 replies

0 likes

  • 524 Views
  • 0 replies
  • 0 likes

Superuser Contribution Vivo latest os BUG

PlanPremiumCountryPhilippines DeviceVivo Y81Operating SystemAndroid 8.1 (Oreo based on Funtouch OS 4.0) My Question or IssueAfter I updated my phone and downloaded songs my entire spotify app doesnt respond pls fix because I still have alot of days i...

Newbie

Plan Premium Country Philippines   Device Vivo Y81 Operating System Android 8.1 (Oreo based on Funtouch OS 4.0)   My Question or Issue After I updated my phone and downloaded son...

TomLegend

Spotify Legend

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

Spotify Thinks I'm Offline

PlanPaidCountryUS DeviceOnePlus6Operating SystemAndroid Oreo My Question or Issue The Spotify app thinks I'm offline every time I search for music. Both wifi and mobile data produce the same result and I can say with 100% certainty that I'm online.

Newbie

Plan Paid Country US  Device OnePlus6 Operating System Android Oreo   My Question or Issue  The Spotify app thinks I'm offline every time I search for music. Both wifi and mo...

AeroZ

Composer

681 Views

1 replies

0 likes

  • 681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download playlists

None of the below information is rPlanPremiumCountry CanadaDevice Operating SystemAndroid My Question or Issue So I got premium family and added all my family members. I was helping my dad set up his Spotify account and it won't let him download or f...

Newbie

None of the below information is r Plan Premium Country  Canada Device   Operating System Android    My Question or Issue  So I got premium family and added all my...

TomLegend

Spotify Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where are the folders?

PlanFreeCountry United StatesDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or Issue I understand that for the past few years it has been more about removing features, but is it just me or have folders disappeared from the Android app?...

Roadie

Plan Free Country  United States Device Sony Xperia Z1 Operating System Android 5.1.1   My Question or Issue  I understand that for the past few years it has been more about ...

TomLegend

Spotify Legend

421 Views

1 replies

1 likes

  • 421 Views
  • 1 replies
  • 1 likes

All sorts of problems with Spotify on Oreo

PlanPremiumCountry UKDevice(LG G6)Operating System(Android Oreo,)My Question or IssueThe Android app on Oreo is a complete disaster, and I'm on the edge of moving to another provider. These are some of the comprehensive list of problems: - Google OK ...

Newbie

Plan Premium Country  UK Device (LG G6) Operating System (Android Oreo,) My Question or Issue The Android app on Oreo is a complete disaster, and I'm on the edge of moving to anoth...

forcedrevival

Gig Goer

2555 Views

1 replies

0 likes

  • 2555 Views
  • 1 replies
  • 0 likes

Can't access freakonomics podcasts anymore

PlanPremiumCountry UKDevice(Samsung Galaxy 9)Operating SystemAndroid My Question or Issue Since a couple of weeks / months I can't properly access freakonomics radio podcasts anymore . This is very weird as all other podcasts I usually listen to rema...

Newbie

Plan Premium Country  UK Device (Samsung Galaxy 9) Operating System Android   My Question or Issue  Since a couple of weeks / months I can't properly access freakonomics radi...

399 Views

0 replies

0 likes

Podcasts
  • 399 Views
  • 0 replies
  • 0 likes

stuck in offline mode (OnePlus X)

Hi CommunitySeems like the Spotify appy got stuck in offline mode on my OnePlus X. I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline content without accidentaly getting into data roaming. At a certain...

Newbie

Hi Community Seems like the Spotify appy got stuck in offline mode on my OnePlus X.  I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline co...

songassistant

Composer

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes