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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118803 Views

27 replies

4 likes

  • 118803 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239688 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239688 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600549 Views

79 replies

3 likes

  • 600549 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492999 Views

581 replies

42 likes

Account
Free
  • 492999 Views
  • 581 replies
  • 42 likes

Multiple times / day the app is useless/offline

PlanPremiumCountryUSA DeviceMOTO G5 S +Operating SystemAndroid 7.1 My Question or Issue The app constantly becomes unusable. Says "offline" or "sorry, something went wrong". Nothing gets fixed until I log out and back in. Huge inconvenience as it som...

Newbie

Plan Premium Country USA  Device MOTO G5 S + Operating System Android 7.1   My Question or Issue  The app constantly becomes unusable. Says "offline" or "sorry, something wen...

Billy-J

Spotify Star

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Normalize Volume Android 9 Sound Quality Issue

PlanPremiumCountry USA DeviceGoogle Pixel 2Operating System(Android Pie) My Question or Issue Before my phone was updated to Android 9 (Pie) toggling the "Normalize Volume" function worked properly. I turn it on and it worked as it should if I turn i...

Newbie

Plan Premium Country   USA   Device Google Pixel 2 Operating System (Android Pie)   My Question or Issue  Before my phone was updated to Android 9 (Pie) toggling t...

2211 Views

0 replies

1 likes

  • 2211 Views
  • 0 replies
  • 1 likes

Multiple Issues... (Motorola g6)

Hi. Recently I switched phones (from Blu R1 HD [which did not have any issues] to a Motorola g6), and I have been experiencing a few technical difficulties. Here are some specs:- Android Oreo 8.0.0 (I think pie has yet to arrive)- Premium Account- Pr...

Visitor

Hi. Recently I switched phones (from Blu R1 HD [which did not have any issues] to a Motorola g6), and I have been experiencing a few technical difficulties. Here are some specs: - Android Oreo 8.0.0...

1172 Views

0 replies

1 likes

  • 1172 Views
  • 0 replies
  • 1 likes

Unable to search online or browse.

PlanPremiumCountry DeviceNote 8Operating SystemAndroid 8 My problem is.Unable to search online or browse.

Casual Listener

Plan Premium Country   Device Note 8 Operating System Android 8   My problem is. Unable to search online or browse.   

battz3333

Casual Listener

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

Storage on SD one big lie from this Spotify for which I pay at about 10 EUR per month

PlanPremiumCountryHollandDeviceMoto G4Operating SystemAndroid 7.0 My Question or Issue YI am having Android, newest version, and nothing is wrong with my phone, nor with myself. You write in your manual it would be easy to save offline files on the s...

Casual Listener

Plan Premium Country Holland Device Moto G4 Operating System Android 7.0   My Question or Issue  YI am having Android, newest version, and nothing is wrong with my phone, nor with...

user-removed

Not applicable

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Shuffle artists

I just got spotify premium after using the free trial and realized there doesnt seem to be a way to shuffle play my followed artists.To calirfy, with samsung music, or any other music player for that matter, you can simply shufle all songs, which is ...

Casual Listener

I just got spotify premium after using the free trial and realized there doesnt seem to be a way to shuffle play my followed artists. To calirfy, with samsung music, or any other music player for th...

AeroZ

Composer

1748 Views

2 replies

2 likes

  • 1748 Views
  • 2 replies
  • 2 likes

Solved!! Song share bug

PlanPremiumCountry LithuaniaDeviceSamsung S8Operating SystemAndroid 8 I encountered a bug where I cannot share my songs in any way cause when I press share option the app itself restarts and does nothing. I reinstalled the Spotify app, rebooted my ph...

Visitor

Plan Premium Country  Lithuania Device Samsung S8 Operating System Android 8  I encountered a bug where I cannot share my songs in any way cause when I press share option the app it...

Jose_M

Spotify Star

1899 Views

5 replies

2 likes

  • 1899 Views
  • 5 replies
  • 2 likes

Playback not working like usual and notification controls disappear

PlanPremiumCountryNew Zealand DeviceOnePlus 5TOperating SystemAndroid 8.1.0 (OxygenOS version 5.1.3) My Question or IssueOften only three songs will show up when playing anything (even if there are a lot more songs in the album/playlist). If you paus...

Visitor

Plan Premium Country New Zealand  Device OnePlus 5T Operating System Android 8.1.0 (OxygenOS version 5.1.3)   My Question or Issue Often only three songs will show up when playing...

Zacipult

Casual Listener

2515 Views

10 replies

4 likes

  • 2515 Views
  • 10 replies
  • 4 likes

After being offline Spotify only searches new songs in offline lists

PlanPremiumCountryThe Netherlands DeviceSamsung S7Operating SystemAndroid My Question or IssueI have a new phone, the Samsung S7, and ever since I put the Spotify app on this device I have trouble searching for new music after I put Spotify on the of...

Casual Listener

Plan Premium Country The Netherlands   Device Samsung S7 Operating System Android    My Question or Issue I have a new phone, the Samsung S7, and ever since I put the Spot...

TheBarthoLi

Roadie

1366 Views

3 replies

0 likes

  • 1366 Views
  • 3 replies
  • 0 likes

Spotify won't download to SD card

PlanPremiumCountry USADeviceSamsung Galaxy J3Operating SystemAndroid 7.1.1 My Question or Issue No matter what I do I can't get Spotify to even register that I have an SD card. I used to have all my songs downloaded on my SD card, but then it just st...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy J3 Operating System Android 7.1.1   My Question or Issue  No matter what I do I can't get Spotify to even register that I have...

Seth_Else

Casual Listener

1377 Views

3 replies

1 likes

  • 1377 Views
  • 3 replies
  • 1 likes

Solved!! Spotify randomly changes songs in the middle & more

Hey.I have Galaxy note 8.I've been using Spotify for about five months now. Lately my app began giving me problems. It's randomly changes songs in the middle, in within a playlist. It also changes to different playlists. It also plays music without m...

Visitor

Hey. I have Galaxy note 8. I've been using Spotify for about five months now. Lately my app began giving me problems. It's randomly changes songs in the middle, in within a playlist. It also change...

user-removed

Not applicable

105515 Views

5 replies

2 likes

  • 105515 Views
  • 5 replies
  • 2 likes

[Android] Search stops working with no apparently reason

PlanPremiumCountry BrazilDeviceGalaxy 7 EdgeOperating SystemAndroid My Question or Issue If you try to search song, only your local library is searched as if the application were in offline mode which is not the case. The Daily Mix playlists doesn't ...

Music Fan

Plan Premium Country  Brazil Device Galaxy 7 Edge Operating System Android   My Question or Issue  If you try to search song, only your local library is searched as if the ap...

Billy-J

Spotify Star

929 Views

3 replies

0 likes

Android
Galaxy S7 Edge
  • 929 Views
  • 3 replies
  • 0 likes

Spofity stops playback sfter 10 minutes

PlanPremiumCountry USDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Spotify stops playback after 10 minutes and no longer displays controls on the lock screen or shows an icon in the task bar. I am running version8.4.70.666 armV7

Newbie

Plan Premium Country  US Device Samsung Galaxy S8 Operating System Android  My Question or Issue  Spotify stops playback after 10 minutes and no longer displays controls on th...

CarolinaBV

Casual Listener

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Smart Offline Mode with no WiFi

PlanPremiumCountryUSADeviceSamsung Galaxy 7 active Stuck in offline mode again. This hasn't happened in many years, unfortunately the issue is back and I dont know how to fix it

Casual Listener

  Plan Premium Country USA Device Samsung Galaxy 7 active   Stuck in offline mode again. This hasn't happened in many years, unfortunately the issue is back and I dont know how to f...

BelP

Songwriter

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Solved!! 'Offline' despite full access to the internet (again)

Dear community, Almost two weeks ago I have posted a thread with a similar issue before and despite bumping it up to the top, no reactions were given to my thread. Hopefully this time someone will take the time to help me resolve this issue. I pay fo...

Regular

Dear community,   Almost two weeks ago I have posted a thread with a similar issue before and despite bumping it up to the top, no reactions were given to my thread. Hopefully this time someon...

jsannn

Community Legend

2066 Views

1 replies

0 likes

  • 2066 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Extremely Long Periods of Waiting Time, Error Messages, and Local Song Issues

PlanPremiumCountry USADeviceLGOperating SystemAndroid My Question or IssueOkay, so I've been using Spotify Premium for about two years now. And although I switched from iOS to Android about midway through, I still experienced these same exact issues ...

Music Fan

Plan Premium Country  USA Device LG Operating System Android   My Question or Issue Okay, so I've been using Spotify Premium for about two years now. And although I switched from ...

MissingElements

Music Fan

2361 Views

2 replies

0 likes

  • 2361 Views
  • 2 replies
  • 0 likes

Solved!! Trouble getting a playlist to work on my Note8

Have googled the problem to death, and nothing's helped. I have the local files on my playlist on my computer, and there they play just fine. I go onto my phone, flip the download switch, and nothing happens. I've tried toggling it on and off while b...

Casual Listener

Have googled the problem to death, and nothing's helped. I have the local files on my playlist on my computer, and there they play just fine. I go onto my phone, flip the download switch, and nothing...

AeroZ

Composer

747 Views

3 replies

0 likes

  • 747 Views
  • 3 replies
  • 0 likes

Superuser Contribution Library songs to playlist

PlanPremiumCountryGreece DeviceSamsung Galaxy 8 edgeOperating SystemAndroid My Question or Issue Is there a way to create all of your saved songs in your library into a sharable playlist?

Newbie

Plan Premium Country Greece   Device Samsung Galaxy 8 edge Operating System Android   My Question or Issue  Is there a way to create all of your saved songs in your library ...

Peter

Spotify Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline even though full internet connection

I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search millions of songs" even though I have a full internet connect...

Newbie

  I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search mi...

Peter

Spotify Legend

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Pausing and No Spotify bar in phone pull down menu

PlanStudent PremiumCountry USADeviceSamsung Galaxy S8Operating SystemMost recent, not sure what it's called but I'm fully updated My Question or IssueI have 2 issues. The first is that the music keeps randomly pausing and I have to keep hitting play ...

Newbie

Plan Student Premium Country  USA Device Samsung Galaxy S8 Operating System Most recent, not sure what it's called but I'm fully updated   My Question or Issue I have 2 issues. Th...

Peter

Spotify Legend

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes