Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
398046 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry Device Samsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Spotify has just finished downloading HUNDREDS of songs I didn't ask it to. Over 300. I restarted the phone in a panic trying to stop it but when I reboo...
Plan Free/Premium Country Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Spotify has just finished downloading HUNDREDS of songs I...
Composer
1511 Views
3 replies
0 likes
Plan PremiumCountry USA Operating System Android Oreo,My Question or Issue When listening to a Spotify Radio Station, I can not see how to save individual songs to one of my playlists. I see how to just "Save" it to my music but I usually do not just...
Plan Premium Country USA Operating System Android Oreo, My Question or Issue When listening to a Spotify Radio Station, I can not see how to save individual...
Songwriter
4160 Views
8 replies
0 likes
PlanPremiumCountryChile DeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I can't deactivate spotify radio, I just want to hear an entire list in order. It's annoying that when I want to listen to one artist I have to select ev...
Plan Premium Country Chile Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue I can't deactivate spotify radio, I just want to hear an entire ...
Regular
1697 Views
3 replies
0 likes
PlanPremiumCountry CanadaDeviceLG G5 / Chromecast AudioOperating SystemAndroid 7.0 My Question or Issue I've noticed that Spotify doesn't shuffle very well whenever I'm casting. 300+ songs and it won't shuffle all of them, and I find it does the clos...
Plan Premium Country Canada Device LG G5 / Chromecast Audio Operating System Android 7.0 My Question or Issue I've noticed that Spotify doesn't shuffle very well ...
Spotify Legend
1798 Views
3 replies
2 likes
PlanPremiumCountryMéxicoDeviceSamsung Galaxy 8Operating SystemAndroid Oreo 7 My Question or Issue I recently buy a SD card and is now in my phone. I change the location of the data in the settings of Spotify. I set that all my music will save in the ...
Plan Premium Country México Device Samsung Galaxy 8 Operating System Android Oreo 7 My Question or Issue I recently buy a SD card and is now in my phone. I change the loca...
Spotify Legend
1196 Views
3 replies
0 likes
Every second there's a click in the audio. This has only started happening recently - sounds like a scratched L.P. record.The issue does not exist listening on an iPad using the iOS app. PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 5Operating S...
Every second there's a click in the audio. This has only started happening recently - sounds like a scratched L.P. record. The issue does not exist listening on an iPad using the iOS a...
Spotify Legend
645 Views
3 replies
0 likes
Need to move my playlists to my SD card, but in the storage option, there is only the option to clean the cache.PlanPremiumCountry BrazilDeviceMoto G(4)Operating SystemAndroid 7.0
Need to move my playlists to my SD card, but in the storage option, there is only the option to clean the cache. Plan Premium Country Brazil Device Moto G(4) Operating System Android 7....
Spotify Star
429 Views
1 replies
2 likes
The spotify on my phone (Huawei P10) keeps pausing the music randomly at different times.I've been having this problem for a long time and I've tried everything (restarting my device, reinstalling Spotify etc.) but nothing seems to work.
The spotify on my phone (Huawei P10) keeps pausing the music randomly at different times. I've been having this problem for a long time and I've tried everything (restarting my device, reinstalling ...
Community Legend
483 Views
1 replies
0 likes
PlanPremiumCountry BrazilDeviceZenfone 2Operating SystemAndroid My Question or IssueHello, everyone!I'd like to know if it's still possible to listen to the musics I downloaded in my computer and past in Local Files on Spotify. I can listen in my com...
Plan Premium Country Brazil Device Zenfone 2 Operating System Android My Question or Issue Hello, everyone! I'd like to know if it's still possible to listen to the musics I d...
Casual Listener
694 Views
4 replies
0 likes
Don't know how to better describe it. I can tap on it and it plays like any other track, but I can't add it to any playlists or to the queue, the only option that shows up is 'Remove'.I tried clearing the cache for the app both from Spotify and from ...
Don't know how to better describe it. I can tap on it and it plays like any other track, but I can't add it to any playlists or to the queue, the only option that shows up is 'Remove'. I tried clear...
Spotify Legend
2510 Views
13 replies
0 likes
PlanPremiumDeviceRedMiOperating SystemAndroid My Question or Issue I play music from my downloaded library and, randomly, the music just stops, sometimes mid song. I have tried uninstalling and reinstalling the app but I still have the problem
Plan Premium Device RedMi Operating System Android My Question or Issue I play music from my downloaded library and, randomly, the music just stops, sometimes mid song. I h...
Spotify Legend
1088 Views
1 replies
1 likes
PlanPremiumCountryThe NetherlandsDeviceMoto G5Operatingting SystemAndroid My Question or Issue I have downloaded my music on a Sd card. But without wifi, it doesn't work. The songs have a green arrow and everything, but it just doesn't work without w...
Plan Premium Country The Netherlands Device Moto G5 Operatingting System Android My Question or Issue I have downloaded my music on a Sd card. But without wifi, it doesn't work...
Casual Listener
1419 Views
4 replies
0 likes
Whenever I finish a playlist on the Android mobile app, it will play suggested songs. When I go into my settings, the autoplay option is disabled, the slider is gray. But the playlist still autoplays. On the desktop app, it does not do that, only on ...
Whenever I finish a playlist on the Android mobile app, it will play suggested songs. When I go into my settings, the autoplay option is disabled, the slider is gray. But the playlist still autoplays...
Casual Listener
979 Views
2 replies
0 likes
PlanFreeCountryBrazilDeviceMoto G5SOperating SystemAndroid 7.0 Hi, I'm having trouble understanding how this new "Favorite Songs" playlist works. On my computer it shows all the saved songs of my library, in my phone it shows only a few songs and som...
Plan Free Country Brazil Device Moto G5S Operating System Android 7.0 Hi, I'm having trouble understanding how this new "Favorite Songs" playlist works. On my computer it shows all th...
Spotify Legend
509 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI wanted to download local files from my computer to my phone. They are all mp3 and I can play them all on my computer. I put them into playlists, switched o...
Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android My Question or Issue I wanted to download local files from my computer to my phone. They are all ...
Spotify Legend
656 Views
1 replies
0 likes
PlanPremiumCountry ChileDeviceGalaxy S8+Operating SystemAndroid I want to record a video without spotify pausing itself automatically. When i listen to music via bluetooth to a speaker then hit record a video, spotify pauses. I want to record while l...
Plan Premium Country Chile Device Galaxy S8+ Operating System Android I want to record a video without spotify pausing itself automatically. When i listen to music via bluetooth...
Spotify Legend
60601 Views
3 replies
2 likes
I listen to music constantly... I'm used to playing ripped mp3w from my insanely huge CD collection... Someone finally convinced me to pay for Spotify because it pays artists, excellent!!!.... But what about the consumer...? I work hard, very hard......
I listen to music constantly... I'm used to playing ripped mp3w from my insanely huge CD collection... Someone finally convinced me to pay for Spotify because it pays artists, excellent!!!.... But wh...
522 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 When my device reboots it switches from my premium 128GB Sandisk SD Card back to the default internal storage. I've seen many people with this issue and not one comment...
Plan Premium Country Canada Device Samsung Galaxy Note 9 Operating System Android 8.1.0 When my device reboots it switches from my premium 128GB Sandisk SD Card back to the defa...
584 Views
0 replies
3 likes
PlanPremiumCountry GermanyDeviceSamsung Galaxy s 9Operating SystemAndroid Oreo My Question or IssueSorry for my Englisch! Hi Im Moving From Napster and i Missing a Feature that i offen use, Is there a way to copy a Playlist to a New Playlist so i did...
Plan Premium Country Germany Device Samsung Galaxy s 9 Operating System Android Oreo My Question or Issue Sorry for my Englisch! Hi Im Moving Fro...
Casual Listener
51975 Views
8 replies
0 likes
PlanPremiumCountryUKDevice Samsung Galaxy 6My Question or IssueSpotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. This happens intermittently. I have checked the Offline Mode setting. I...
Plan Premium Country UK Device Samsung Galaxy 6 My Question or Issue Spotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. T...
Spotify Star
1117 Views
3 replies
1 likes
