Offline even though full internet connection

[alec_n96]

I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search millions of songs" even though I have a full internet connection. I normally only get this messge when I have no internet connection.

I've tried uninstalling/reinstalling the app, signing out and back in, turning off my phone, and clearing my device's cache. I use a Samsung Galaxy S7 Edge. The only thing that works is restarting my phone, but then the same problem starts to happen just a few hours later.

Is this a known issue? I do not have offline mode turned on in my app's settings.

[Peter]

Hey @alec_n96.

Thanks for reaching out on the Community. We'll be happy to explain the situation 🙂

Since this is an issue that we are already aware of and which our tech folks are currently looking into, we recommend you head on over here and:

• add a +Vote to show that you are experiencing it
• leave the requested info in the thread

If you need anything, just let us know!

Cheers,

P