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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 904 Views
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  • 4 likes

How do you make offline mode stay offline?

PlanPremium Operating SystemAndroid My Question or IssueI switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify switches back to online mode on my phone without me doing anything. Why is...

  • Newbie
  • Plan Premium   Operating System Android  My Question or Issue I switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify s...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
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Spotify stops playing music and restarts after screen wake-up

PlanPremiumCountryThe Netherlands DeviceACER A3-A20 FHD tabletOperating SystemAndroid 4.4.2 My Question or Issue The app restarts every time when the tablet wakes-up from screen saving.This also happens when another app is activated, and Spotify is p...

  • Music Fan
  • Plan Premium Country The Netherlands  Device ACER A3-A20 FHD tablet Operating System Android 4.4.2   My Question or Issue  The app restarts every time when the tabl...
  • tomsat50
  • Music Fan
  • 9876 Views
  • 9 replies
  • 2 likes
  • 9876 Views
  • 9 replies
  • 2 likes

Superuser Contribution Album cover art missing after turning on screen when new song plays

PlanPremiumCountry USADeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo (8.0.0) My Question or Issue Here's how to replicate my issue:Get a song playing. Make sure the screen is showing cover art w/ control buttons underneath. (Screenshot 1)So...

Screenshot_1_Spotify.jpg Screenshot_2_Spotify.jpg
  • Regular
  • Plan Premium Country  USA Device Samsung Galaxy S7 Edge Operating System Android Oreo (8.0.0)   My Question or Issue  Here's how to replicate my issue: Get a song play...
  • Katerina
  • Spotify Legend
  • 3947 Views
  • 11 replies
  • 2 likes
  • 3947 Views
  • 11 replies
  • 2 likes

Unable to share playlists

Plan. FreeCountryUSAOperating SystemAndroid My Question or IssueI just upgraded my phone and I'm unable to share my playlists.

  • Casual Listener
  • Plan.  Free Country USA Operating System Android    My Question or Issue I just upgraded my phone and I'm unable to share my playlists.  
  • francescascio
  • Casual Listener
  • 1219 Views
  • 5 replies
  • 0 likes
  • Other
  • 1219 Views
  • 5 replies
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Reproduction of any song stops randomly

When i am hearing a playlist with 4g conection in my device the reproduction of any song that is playing stopsPlanPremiumCountry MexicoDeviceXiaomi red mi 3Operating SystemAndroid 6.0.1 My Question or Issue Why the reproduction of any somg that is pl...

  • Newbie
  • When i am hearing a playlist with 4g conection in my device the reproduction of any song that is playing stops Plan Premium Country  Mexico Device Xiaomi red mi 3 Operating System Androi...
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  • 309 Views
  • 0 replies
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Solved!!Superuser Contribution Spotify fecha ao compartilhar

Toda vez que eu clico em compartilhar alguma musica ou ate mesmo no meu perfil o aplicativo trava e logo fecha. Sempre, não consigo compartilhar nada no spotifyPlanPremiumCountryBrasilDeviceAsus zenfone 4Operating SystemAndroid 8.0.0

  • Regular
  • Toda vez que eu clico em compartilhar alguma musica ou ate mesmo no meu perfil o aplicativo trava e logo fecha. Sempre, não consigo compartilhar nada no spotify Plan Premium Country Brasil Devic...
  • Bittencourt
  • Spotify Star
  • 6900 Views
  • 33 replies
  • 16 likes
  • 6900 Views
  • 33 replies
  • 16 likes

Download Cap? wth

Spotify, If we are paying for a premium services why would we get capped? I don't understand. It is like buying a whole pie but you can only have 2 pieces with you at a time. I purchased a 200GB SD Card for my phone to completely eliminate any downlo...

  • Regular
  •   Spotify,    If we are paying for a premium services why would we get capped? I don't understand. It is like buying a whole pie but you can only have 2 pieces with you at a time.&n...
  • AeroZ
  • Composer
  • 418 Views
  • 1 replies
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  • 418 Views
  • 1 replies
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Gapless playback is not gapless with local files

Hi! I'm using the Android app and I've synced some live albums and mixtapes onto my device. I've enabled gapless playback but there's still a half a second or shorter gap between songs that ruin the listening experience. I also tried with crossfade s...

  • Composer
  •   Hi!   I'm using the Android app and I've synced some live albums and mixtapes onto my device. I've enabled gapless playback but there's still a half a second or shorter gap between son...
  • 888 Views
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  • 9 likes
  • 888 Views
  • 0 replies
  • 9 likes

I can't share any more! Anytime i push the share button, the app crashes! I've already reinstall spo

PlanPremiumCountry Germany Device(Samsung Galaxy 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium Country Germany    Device (Samsung Galaxy 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Nico
  • Community Legend
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Can't share songs from my phone

PlanPremiumCountry MexicoDeviceMoto Z 2 playOperating SystemAndroid Oreo My Question or IssueFor about a week now, I can't seem to be able to share songs at all. I click on the three dots to display the menu and as soon as I click on the share option...

  • Newbie
  • Plan Premium Country  Mexico Device Moto Z 2 play Operating System Android Oreo   My Question or Issue For about a week now, I can't seem to be able to share songs at all. I click...
  • Nico
  • Community Legend
  • 1046 Views
  • 1 replies
  • 0 likes
  • 1046 Views
  • 1 replies
  • 0 likes

I'm having issues when using the share tool

PlanPremiumCountryBrazil Device(Samsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueLately, after the latest update (8.4.67.886 armV7), when I try to share a song, playlist, artist or album, the app suddenly shuts down.

  • Newbie
  • Plan Premium Country Brazil   Device (Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Lately, after the latest update (8.4.67.886 armV7), when I try to...
  • Nico
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • j
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! App crashes when sharing something

PlanPremiumCountryAustriaDeviceOneplus 5 Operating SystemAndroid 8.1.0 My Question or Issue Everytime i try to share a song or playlist the app crashes. I tried restarting an all these steps but the problem still occurs every time. Please fix this.

  • Casual Listener
  • Plan Premium Country Austria Device Oneplus 5  Operating System Android 8.1.0   My Question or Issue  Everytime i try to share a song or playlist the app crashes. I tried res...
  • Nico
  • Community Legend
  • 2487 Views
  • 4 replies
  • 2 likes
  • Android
    sharing
  • 2487 Views
  • 4 replies
  • 2 likes

Equilizer In Android auto not working

PlanPremiumCountry DeviceAndroid, galaxy s8 and Android autoOperating SystemAndroid 8.x My Question or IssueThe equilizer does not work at all when using the USB c cable for Android auto in the car. The equilizer works In all other instances. I have ...

  • Newbie
  • Plan Premium Country   Device Android, galaxy s8 and Android auto Operating System Android 8.x   My Question or Issue The equilizer does not work at all when using the USB c cable...
  • 316 Views
  • 0 replies
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  • 316 Views
  • 0 replies
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Multiple issues after 8.4.67.886 arm 7 version update

PlanPremiumCountry CanadaDevicesamsung s6Operating Systemandroid 7.0 My Question or Issue Multiple issues after latest update. One of the most major problems I am having is when using the playback control screen with album cover screen the controls (...

  • Newbie
  •   Plan Premium Country  Canada Device samsung s6 Operating System android 7.0   My Question or Issue  Multiple issues after latest update. One of the most major problem...
  • 326 Views
  • 0 replies
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  • 326 Views
  • 0 replies
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Non condivide brani.

Plain PremiumCountry ItalyDeviceOne plusOperating SystemAndroid Non mi permette di condividere brani. Ogni volta che provo ferma la musica e torna alla schermata del brano in ascolto. Ho disinstallato un paio di volte app ma non è cambiato nulla. My ...

  • Newbie
  •   Plain Premium Country  Italy Device One plus Operating System Android   Non mi permette di condividere brani. Ogni volta che provo ferma la musica e torna alla schermata...
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  • 0 replies
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  • 584 Views
  • 0 replies
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Crash while share playlist

PlanFree/PremiumCountry IndonesiaDeviceAsus Zenfone Max Pro M1Operating SystemAndroid Oreo My Question or Issue My spotify crash to the screen when sharing my playlist

  • Newbie
  • Plan Free/Premium Country  Indonesia Device Asus Zenfone Max Pro M1 Operating System Android Oreo   My Question or Issue  My spotify crash to the screen when sharing my playl...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Spotify says I am offline when I am not.

Spotify keeps giving me an error message saying "I am offline." When I try to search for songs to stream with the search bar. I do not have an old glitchy phone, rather a new Galaxy J7. I have a stable connection on both WiFi and 4G LTE. I have premi...

  • Newbie
  • Spotify keeps giving me an error message saying "I am offline."  When I try to search for songs to stream with the search bar. I do not have an old glitchy phone, rather a new Galaxy J7. I have ...
  • 325 Views
  • 0 replies
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  • 325 Views
  • 0 replies
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Wrong track information in my car radio

PlanPremium Country ChileDeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue When I connect my phone with the car radio via bluetooth, the firs track information is correctly displayed. The next song, however, still shows the metadata o...

  • Newbie
  • Plan Premium   Country  Chile Device Huawei P10 Operating System Android Oreo   My Question or Issue  When I connect my phone with the car radio via bluetooth, the firs...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
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Superuser Contribution Issue with ofline content and SD card -- storage location issue with two newest updates on spotify

PlanPremiumCountry USADevice(Samsung Galaxy Note 4)Operating System(Android 6.0.1) My Question or IssueRecently (Spotify update 84.67.886, and the version before that) an old issue started to occur again. In the past have worked around this by runnin...

  • Casual Listener
  • Plan Premium Country  USA Device (Samsung Galaxy Note 4) Operating System (Android 6.0.1)   My Question or Issue Recently (Spotify update 84.67.886, and the version before that) a...
  • Aimee_T
  • Roadie
  • 523 Views
  • 1 replies
  • 1 likes
  • 523 Views
  • 1 replies
  • 1 likes

Superuser Contribution A mistake to play only filtered-band's musics

PlanPemiumCountry TurkeyDeviceGM 5 PlusOperating SystemAndroid Nougat My Question or IssueI have a huge playlist that i used to add about 2000 songs. For example,I want to listen only songs from the band that i filtered when i'm searching for Bee Gee...

  • Newbie
  • Plan Pemium Country  Turkey Device GM 5 Plus Operating System Android Nougat   My Question or Issue I have a huge playlist that i used to add about 2000 songs. For example,I want ...
  • Aimee_T
  • Roadie
  • 580 Views
  • 1 replies
  • 1 likes
  • filter
    Filter playlist bug
    Filter songs
  • 580 Views
  • 1 replies
  • 1 likes