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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4024 Views

0 replies

6 likes

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Share button crashes Spotify app Pixel 1 Andoid v9 patch update Aug 5 2018

PlanFreeCountryUS DevicePixel 1 Andoid v9 patch update Aug 5 2018 My Question or IssueThe share button on a playlist, song or album crashes the spotify app. This started yesterday Aug 22 2018.Was working fine prior. Tried uninstalling Spotify app and...

Casual Listener

  Plan Free Country US   Device Pixel 1 Andoid v9 patch update Aug 5 2018   My Question or Issue The share button on a playlist, song or album crashes the spotify app. This s...

ken4runner7

Music Fan

1342 Views

9 replies

8 likes

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unable to search

Plan PremiumCountry MalaysiaDevicesamsung galaxy s6Operating Systemandroid 7.0 My Question or Issue i cannot search for songs. whenever i want to search for a songs it says that i currently in offline mode. i have checked the offline and its not enab...

Newbie

Plan  Premium Country  Malaysia Device samsung galaxy s6 Operating System android 7.0   My Question or Issue  i cannot search for songs. whenever i want to search for a ...

323 Views

0 replies

1 likes

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Why Spotify use 1.7Gb of my internal storage without any downloaded songs?

PlanPremium DeviceHonor 7Operating SystemAndroid My Question or Issue Why Spotify use a lot of my internal storage without any downloaded songs?

Newbie

  Plan Premium   Device Honor 7 Operating System Android   My Question or Issue  Why Spotify use a lot of my internal storage without any downloaded songs?

Loxer

Community Legend

866 Views

1 replies

0 likes

internal storage
memory
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App and Wi Fi

PlanPremiumCountry DevicePixelOperating System AndroidMy Question or IssueHello, My app keeps disconnecting itself from my wifi. I have reinstalledt the app three times, but this still keeps happening. Is there a way to prevent this? Also, if my app ...

Newbie

Plan Premium Country   Device Pixel Operating System  Android My Question or Issue Hello,  My app keeps disconnecting itself from my wifi. I have reinstalledt the app three t...

Billy-J

Spotify Star

370 Views

1 replies

0 likes

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Share Function Not Working

PlanFree/PremiumCountry Hong KongDevice Samsung S7Operating System My Question or Issue Share function seems to have suddenly shat itself. When a song is playing and I hit "Share", the music drops out and then the screen flicks back to the home page,...

Casual Listener

Plan Free/Premium Country  Hong Kong Device  Samsung S7 Operating System     My Question or Issue  Share function seems to have suddenly shat itself. When a song is...

BenLinHK

Casual Listener

3444 Views

2 replies

0 likes

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Did Spotify remove option to add songs on top of playlist??? [Android]

Did Spotify remove option to add songs on top of playlist??? A week ago it was possible to add tracks on top of playlist (there was message asking if you want to move it to bottom/top of playlist). It was really great feature BUT today it disappeared...

Casual Listener

Did Spotify remove option to add songs on top of playlist??? A week ago it was possible to add tracks on top of playlist (there was message asking if you want to move it to bottom/top&...

Hmee

Casual Listener

2661 Views

3 replies

2 likes

add tracks
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Superuser Contribution Can't play a certain song...starting to **bleep** me off

Okey so i have one... ONE song that cant be played i dont have a problem with any other song and its bugging me. (on my Android Phone) The song is Alvaro Soler - La cintura and i have been able to listen to it before. Is the song broken or is it my P...

Casual Listener

Okey so i have one... ONE song that cant be played i dont have a problem with any other song and its bugging me. (on my Android Phone)    The song is Alvaro Soler - La cintura and i have ...

madchildeLITE

Casual Listener

599 Views

3 replies

0 likes

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"Spotify Connect" doesn't work anymore

PlanPremiumCountry DEDevicerooted with FirewallOperating SystemAndroidMy Question or IssueSpotify Connect stopped working and doesn't find my speakers anymoreWorkaround since monthsEven though it doesn't feel right, it seems i found a workaround. Her...

Music Fan

Plan Premium Country  DE Device rooted with Firewall Operating System Android My Question or Issue Spotify Connect stopped working and doesn't find my speakers anymore Workaround since...

1398 Views

0 replies

1 likes

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Podcast restarting when I press pause

I've been listening to old episodes of the podcast Gilmore Guys, and suddenly whenever I pause it, the podcast starts from the beginning of the episode and I have to work out where I left off. It didn't do it until this evening, and only seems to be ...

Newbie

I've been listening to old episodes of the podcast Gilmore Guys, and suddenly whenever I pause it, the podcast starts from the beginning of the episode and I have to work out where I left off. It did...

absinthe_L

Newbie

11755 Views

21 replies

35 likes

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Superuser Contribution Trouble with internet connection

PlanPremiumCountry BrasilDeviceMotorola G6Operating SystemAndroid pie (maybe) My Question or IssueI'm from Brazil and I have a Motorola G6. I'm having connection problems with songs that is not on my device. If someone send me a song, it keeps readin...

Casual Listener

Plan Premium Country  Brasil Device Motorola G6 Operating System Android pie (maybe)   My Question or Issue I'm from Brazil and I have a Motorola G6. I'm having connection problem...

brunomendes80

Casual Listener

539 Views

2 replies

0 likes

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Albums play in shuffle

PlanFreeCountryBrunei Darussalam DeviceSamsung A6Operating SystemAndroid Oreo My Question or Issue All albums i play are all in shuffle. Plus, i cant seem to find the shuffle icon on the bottom right of the screen either

Newbie

Plan Free Country Brunei Darussalam  Device Samsung A6 Operating System Android Oreo   My Question or Issue  All albums i play are all in shuffle. Plus, i cant seem to find t...

Loxer

Community Legend

336 Views

1 replies

0 likes

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Songs are deleted after power-down

PlanPremiumCountryGermanyDeviceHuaweiOperating SystemAndroidMy Question or IssueI have the problem that all downloaded songs are deleted when my cellphone is turned off. I contacted Spotify before and they told me that the cashe is damaged, so I dele...

Casual Listener

Plan Premium Country Germany Device Huawei Operating System Android My Question or Issue I have the problem that all downloaded songs are deleted when my cellphone is turned off. I contacted...

grayzo

Casual Listener

417 Views

2 replies

0 likes

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Superuser Contribution Why in 2018 do I need a PC to transfer files from my mobile device to a mobile app?

My Question or Issue How is this feature the only way to use songs that are already on my device on an app that's already on my device? Why do I need a PC in this day and age to do something so miniscule? There's absolutely no reasoning behind this o...

Casual Listener

    My Question or Issue  How is this feature the only way to use songs that are already on my device on an app that's already on my device? Why do I need a PC in this day and age t...

Aimee_T

Roadie

555 Views

1 replies

0 likes

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Superuser Contribution Various Spotify issues

PlanFree/PremiumCountry Device(Laptop and Android)Operating System(Windows 10) My Question or Issue Firstly, I originally (two days ago) registered on Spotify for the 1 month premium trial (on my laptop) - under the username 'RAB'. When I went to the...

Newbie

Plan Free/Premium Country   Device (Laptop and Android) Operating System (Windows 10)   My Question or Issue  Firstly, I originally (two days ago) registered on Spotify for t...

Aimee_T

Roadie

649 Views

1 replies

0 likes

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Superuser Contribution Release notes when Spotify is updated

This morning spotify on my android account started crashing when I try to share music. Yes I have uninstalled and reinstalles the app, restarted, cleared cache. Not working. It is pissing me off! Help!PlanPremiumCountry UsDeviceSamsung Galaxy 9Operat...

Casual Listener

This morning spotify on my android account started crashing when I try to share music.  Yes I have uninstalled and reinstalles the app, restarted, cleared cache.  Not working.  It is p...

Aimee_T

Roadie

453 Views

1 replies

0 likes

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Superuser Contribution Playing a playlist

Free/PremiumUSAAndroid Galaxy S8 My Question or Issue I recently deleted some songs off a playlist and the playlist keeps playing them anyways. It also wont let me start the playlist over, so I'm not sure what to do

Newbie

Free/Premium USA Android Galaxy S8   My Question or Issue  I recently deleted some songs off a playlist and the playlist keeps playing them anyways. It also wont let me start the playl...

Aimee_T

Roadie

365 Views

1 replies

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Android app has a plethora of problems with interface

PlanPremiumCountry AustraliaDevicePixel 2 XL (formerly HTC 10)Operating SystemAndroid 9 My Question or Issue To begin with, here's what I've done to try and resolve the problem... On my old phone, I wiped data and cache for Spotify, reinstalled spoti...

Regular

Plan Premium Country  Australia Device Pixel 2 XL (formerly HTC 10) Operating System Android 9   My Question or Issue  To begin with, here's what I've done to try and resolve...

in_limbo

Regular

1012 Views

4 replies

1 likes

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Social setting to not publish any activity on Spotify

CountryUS DevicePixelOperating SystemAndroid Oreo My Question or Issue I don't see any option under Social on the Android app to completely stop publishing all activity on Spotify. According to this help article from Spotify, there is a way to do thi...

Casual Listener

  Country US   Device Pixel Operating System Android Oreo   My Question or Issue  I don't see any option under Social on the Android app to completely stop publishing al...

Baccar

Casual Listener

461 Views

1 replies

0 likes

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Error en la playlist

Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o elijo, la canción puede acaban reproduciendo otras...

Newbie

Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o...

535 Views

0 replies

0 likes

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