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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Various Spotify issues

PlanFree/PremiumCountry Device(Laptop and Android)Operating System(Windows 10) My Question or Issue Firstly, I originally (two days ago) registered on Spotify for the 1 month premium trial (on my laptop) - under the username 'RAB'. When I went to the...

Newbie

Plan Free/Premium Country   Device (Laptop and Android) Operating System (Windows 10)   My Question or Issue  Firstly, I originally (two days ago) registered on Spotify for t...

Aimee_T

Roadie

632 Views

1 replies

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Superuser Contribution Release notes when Spotify is updated

This morning spotify on my android account started crashing when I try to share music. Yes I have uninstalled and reinstalles the app, restarted, cleared cache. Not working. It is pissing me off! Help!PlanPremiumCountry UsDeviceSamsung Galaxy 9Operat...

Casual Listener

This morning spotify on my android account started crashing when I try to share music.  Yes I have uninstalled and reinstalles the app, restarted, cleared cache.  Not working.  It is p...

Aimee_T

Roadie

450 Views

1 replies

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Superuser Contribution Playing a playlist

Free/PremiumUSAAndroid Galaxy S8 My Question or Issue I recently deleted some songs off a playlist and the playlist keeps playing them anyways. It also wont let me start the playlist over, so I'm not sure what to do

Newbie

Free/Premium USA Android Galaxy S8   My Question or Issue  I recently deleted some songs off a playlist and the playlist keeps playing them anyways. It also wont let me start the playl...

Aimee_T

Roadie

356 Views

1 replies

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Android app has a plethora of problems with interface

PlanPremiumCountry AustraliaDevicePixel 2 XL (formerly HTC 10)Operating SystemAndroid 9 My Question or Issue To begin with, here's what I've done to try and resolve the problem... On my old phone, I wiped data and cache for Spotify, reinstalled spoti...

Regular

Plan Premium Country  Australia Device Pixel 2 XL (formerly HTC 10) Operating System Android 9   My Question or Issue  To begin with, here's what I've done to try and resolve...

in_limbo

Regular

1006 Views

4 replies

1 likes

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Social setting to not publish any activity on Spotify

CountryUS DevicePixelOperating SystemAndroid Oreo My Question or Issue I don't see any option under Social on the Android app to completely stop publishing all activity on Spotify. According to this help article from Spotify, there is a way to do thi...

Casual Listener

  Country US   Device Pixel Operating System Android Oreo   My Question or Issue  I don't see any option under Social on the Android app to completely stop publishing al...

Baccar

Casual Listener

447 Views

1 replies

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Error en la playlist

Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o elijo, la canción puede acaban reproduciendo otras...

Newbie

Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o...

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Superuser Contribution Like button remains clicked

PlanPremiumCountry Cochabamba, BoliviaDeviceLG V20Operating SystemAndroid 7.0 My Question or Issue Found out that when I start a new 'based on' Radio and click Like, the thumbs up icon remains clicked across the rest of the songs, you can hit Next an...

Casual Listener

Plan Premium Country  Cochabamba, Bolivia Device LG V20 Operating System Android 7.0   My Question or Issue  Found out that when I start a new 'based on' Radio and click Like...

taborgam

Casual Listener

412 Views

2 replies

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Spotify app crash on Asus Zenfone Zoom

Plan:PremiumCountry:Indonesia Device(ASUS ZENFONE ZOOM)Operating System(ANDROID 5) My Question or IssueHello, My spotify crash 2 to 3 minutes after startup in my device. It just stops and said "unfortunately Spotify has stopped working"I tried to ide...

Newbie

Plan: Premium Country: Indonesia   Device (ASUS ZENFONE ZOOM) Operating System (ANDROID 5)   My Question or Issue Hello,   My spotify crash 2 to 3 minutes after startup in...

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Superuser Contribution Playlist showing generated username while playing, bug or change?

PlanPremiumCountryMéxicoDeviceSamsung J7 2015Operating SystemAndroid 6.1 My Question or IssueSo i stopped using Spotify for a few months but i just got back to it with a new account, and i noticed something about the interface now. Before, when liste...

Visitor

Plan Premium Country México Device Samsung J7 2015 Operating System Android 6.1   My Question or Issue So i stopped using Spotify for a few months but i just got back to it with a new ...

Katerina

Spotify Legend

1007 Views

3 replies

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Problems when listening to music

I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older phone (Galaxy Gran Prime duos), and I don't know if this problem ...

Newbie

   I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older p...

334 Views

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Inconsistent audio quality with EQ

PlanPremiumCountry BulgariaDeviceXiaomi Mi 8 SEOperating SystemAndroid 8.1 My Question or Issue I'm using Spotify with BT headphones, the same I've used with my previous device, Xiaomi mi5s. I prefer to always keep Spotify built-in EQ on, because oth...

Casual Listener

Plan Premium Country  Bulgaria Device Xiaomi Mi 8 SE Operating System Android 8.1   My Question or Issue   I'm using Spotify with BT headphones, the same I've used with my p...

kamelot

Casual Listener

985 Views

2 replies

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Bug on sharing

PlanPremiumCountry BrasilDeviceXiaomi mi a1 Operating SystemAndroid one My Question or Issue When pressed share the Spotify app restarts.

Newbie

Plan Premium Country  Brasil Device Xiaomi mi a1  Operating System Android one   My Question or Issue  When pressed share the Spotify app restarts.

Nico

Community Legend

389 Views

1 replies

0 likes

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Notifications when someone using my account

PlanPremiumCountryUk DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hi all,So I have a Samsung s9 phone with Spotify Premium and I share my account. Whenever they listen to Spotify on their iPhone, it shows up on my phone loc...

Casual Listener

Plan Premium Country Uk   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  Hi all, So I have a Samsung s9 phone with Spotify Premium and I...

Jose_M

Spotify Star

3877 Views

3 replies

0 likes

Spotify premium notifications
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Spotify won't play certain song links when shared and sent from Facebook Messenger.

PlanPremium CountryU.S.DeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or IssuePreviously I was having issues with the sharing function as well as trying to get Spotify to play songs sent to me through Facebook Messenger. After a recent ...

Casual Listener

Plan Premium  Country U.S. Device Galaxy S9+ Operating System Android Oreo 8.0   My Question or Issue Previously I was having issues with the sharing function as well as trying to...

2999 Views

0 replies

1 likes

links
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Sound Interference with Normalize off

Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned it off and restarted the app. Equalizer also isn't m...

Newbie

Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned i...

653 Views

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Superuser Contribution Music Stutters on P20 Pro, How to fix?

Playing Spotify on Huawei P20 pro, the music will stutter after several minutes played, why is it so? Is there a way to solve this kind of issue? How? Its really annoying when music is not played smoothly. Have heaed it over data & even on wifi. Spot...

Casual Listener

Playing Spotify on Huawei P20 pro, the music will stutter after several minutes played, why is it so? Is there a way to solve this kind of issue? How? Its really annoying when music is not played smo...

freakoutmore

Casual Listener

2237 Views

2 replies

1 likes

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Solved!! Unlink shazam

PlanFreeCountry DeviceLG ARISTOOperating SystemAndroidMy Question or Issue My account was hacked a while ago but i fixed it. They somehow still used it to link it to shazam. I want to know how to unlink it from my spotify. I tried it already using sh...

Newbie

Plan Free Country   Device LG ARISTO Operating System Android My Question or Issue  My account was hacked a while ago but i fixed it. They somehow still used it to link it to shaza...

user-removed

Not applicable

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Superuser Contribution Spotify plays music when I don't want it to

PlanFreeCountry CanadaDevicesony Xperia XA1Operating Systemandroid 8.0 My Question or Issue every time I hang up a call or use "ok google" the last track that was played will start playing even if the app isn't on. I tried reinstalling the app and re...

Newbie

  Plan Free Country  Canada Device sony Xperia XA1 Operating System android 8.0   My Question or Issue  every time I hang up a call or use "ok google" the last track th...

JulianA_Bogota

Roadie

853 Views

1 replies

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'Share' option not working on Pixel 2 XL

PlanPremiumCountry GBDevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueWhen listening to a song, if I select the 'Share' option, it blacks out, pauses the song and takes me to the settings screen. Tried rebooting, killing the app, re-inst...

Casual Listener

Plan Premium Country  GB Device Pixel 2 XL Operating System Android 9   My Question or Issue When listening to a song, if I select the 'Share' option, it blacks out, pauses t...

Nico

Community Legend

3281 Views

12 replies

7 likes

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Spotify app kicks me out when sharing

My Question or Issue I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I believed I had the option when I first logged on 3 weeks ago

Newbie

    My Question or Issue  I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I ...

Nico

Community Legend

718 Views

2 replies

0 likes

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