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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5830 Views

0 replies

7 likes

  • 5830 Views
  • 0 replies
  • 7 likes

Superuser Contribution stopping when casting, hangs telephone

PlanPremiumCountry Netherlands DeviceOneplus 3. Google chromecast 2 HD. Operating System Android 8.0 / oxygen os official stock version without rooting etc. My Question or Issue Stopping Spotify when casting makes chromecast go on playing on the chro...

Casual Listener

Plan Premium Country  Netherlands  Device Oneplus 3.  Google chromecast 2 HD.  Operating System   Android 8.0 / oxygen os official stock version without rooting etc....

SergioDavid

Roadie

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android Auto Unable to browse by Album.

PlanPremiumCountry UKDeviceNexus 6pOperating SystemAndroid Oreo My Question or Issue Since update before last I've been unable to browse albums via Android auto. Spinning circle is shown and doesn't load. I do have a lot of albums saved but used to w...

Music Fan

  Plan Premium Country  UK Device Nexus 6p Operating System Android Oreo   My Question or Issue   Since update before last I've been unable to browse albums via A...

noflux

Music Fan

4548 Views

15 replies

0 likes

  • 4548 Views
  • 15 replies
  • 0 likes

You are currently set to offline - but I can't login to change it

PlanPremiumCountry CanadaDevice Samsung Galaxy Neo S5Operating System My Question or Issue When I click the spotify app on my mobile I am prompted to login. I enter my "email or username" and password which I've reset. I get a message that says "you ...

Newbie

Plan Premium Country  Canada Device  Samsung Galaxy Neo S5 Operating System     My Question or Issue  When I click the spotify app on my mobile I am prompted to log...

tjinca1

Casual Listener

1607 Views

1 replies

0 likes

  • 1607 Views
  • 1 replies
  • 0 likes

A problem with the app I can't describe

I'm on the Google Pixel running Android P Beta and an LG G3 running Android 4I don't know how to describe my issue in words so I'll link this video I recorded instead https://youtu.be/28pJmobZDG0

Regular

I'm on the Google Pixel running Android P Beta and an LG G3 running Android 4 I don't know how to describe my issue in words so I'll link this video I recorded instead https://youtu.be/28pJmobZ...

shaneylianto

Regular

1401 Views

7 replies

0 likes

  • 1401 Views
  • 7 replies
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Superuser Contribution Spotify Notification appears on Bluetooth or Charger connection. How can I disable?

Whenever I connect a bluetooth device to my phone or plug it into the charger, the Spotify notification is in my notification tray, even if I'm listening to another app. It's annoying that I have to constantly swipe it away. Please direct me to a dis...

Casual Listener

Whenever I connect a bluetooth device to my phone or plug it into the charger, the Spotify notification is in my notification tray, even if I'm listening to another app. It's annoying that I have to ...

SergioDavid

Roadie

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Finding profiles

PlanFreeCountry AustraliaDeviceOppo A73Operating SystemAndroid: CPH1725EX_11_A.27_180609Spotify Version: 8.4.64.555 My Question or Issue So on my phone when I go to search for a user I type in their user name and only a couple options come up and nei...

Regular

Plan Free Country   Australia Device Oppo A73 Operating System Android: CPH1725EX_11_A.27_180609 Spotify Version: 8.4.64.555   My Question or Issue  So on my phone when I g...

Alfredo

Roadie

1346 Views

3 replies

0 likes

  • 1346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify pauses music every second

PlanPremiumCountryAustria DeviceOnePlus 5Operating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or Issue As in https://community.spotify.com/t5/Ongoing-Issues/Android-Spotify-randomly-pauses-music/idi-p/1291316 since today I'm not able to listen ...

Newbie

Plan Premium Country Austria  Device OnePlus 5 Operating System OxygenOS 5.1.3 (Android 8.1.0)   My Question or Issue  As in https://community.spotify.com/t5/Ongoing-Iss...

Alfredo

Roadie

722 Views

1 replies

1 likes

Android
Oneplus
pausing
  • 722 Views
  • 1 replies
  • 1 likes

Spotify keeps adding random songs

PlanPremiumCountry TurkeyDeviceOnePlus 5TOperating SystemAndroid 8.1My Question or IssueAs i mentioned above Spotify keeps adding random songs to my library and to all of my playlists. I've changed my password, logged out of everywhere but it happene...

Casual Listener

Plan Premium Country  Turkey Device OnePlus 5T Operating System Android 8.1 My Question or Issue As i mentioned above Spotify keeps adding random songs to my library and to all of my pl...

sumisumijavore

Casual Listener

728 Views

3 replies

1 likes

  • 728 Views
  • 3 replies
  • 1 likes

Can't stop songs from playing...

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album play every-other-song.These are not 'suggested' son...

Casual Listener

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album ...

Wgreene

Casual Listener

14091 Views

2 replies

0 likes

Other
  • 14091 Views
  • 2 replies
  • 0 likes

Songs in mixtapes start where you last stopped.

PlanPremium, probably bothCountry GermanyDeviceGalaxy S 8Operating SystemAndroid 8.0.0 My Question or Issue The songs in a mixtape start where I last stopped listening to them, although another song was played before it. Recreate: * Start a mixtape* ...

Casual Listener

  Plan Premium, probably both Country  Germany Device Galaxy S 8 Operating System Android 8.0.0   My Question or Issue  The songs in a mixtape start where I last stoppe...

Loxer

Community Legend

740 Views

3 replies

0 likes

Android 8
bug
Mixtapes
  • 740 Views
  • 3 replies
  • 0 likes

Superuser Contribution Weird issue

PlanPremiumCountryUSA DeviceSamsung Galaxy 8+, Microsoft SurfacebookOperating SystemAndroid Oreo, Windows 10 Lately, when I'm listening to my songs on shuffle, an old Rammstein song will come on. When I reach for the Skip button I accidentally turn t...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 8+, Microsoft Surfacebook Operating System Android Oreo, Windows 10   Lately, when I'm listening to my songs on shuffle, an o...

SergioDavid

Roadie

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de descarga

PlanPrimaPaís Mex icoDispositivoLG STYLUS 3Sistema operativoAndroid 7.0 Mi pregunta o problema El problema es que no me deja descargar mi lista de reproducción, porque me indica que no queda espacio libre en el dispositivo, aunque me queda más de 20 ...

Newbie

Plan Prima País  Mex ico Dispositivo LG STYLUS 3 Sistema operativo Android 7.0   Mi pregunta o problema  El problema es que no me deja descargar mi lista de reproducción, por...

Aimee_T

Roadie

531 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify adds random numbers to my playlist

Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solutionPlanPremiumDeviceOnePlus 6

Casual Listener

Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solution Plan Premium Device OnePlus 6    

Aimee_T

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast still losing volume control

PlanPremiumCountry SwedenDeviceOneplus5Operating SystemAndroid 8.1.0 Im constantly losing audio control when using chromecast (latest software update). Shutting down spotify solves the problem temporarily. Battery optimization is off. The problem hav...

Regular

Plan Premium Country  Sweden Device Oneplus5 Operating System Android 8.1.0   Im constantly losing audio control when using chromecast (latest software update). Shutting down spoti...

Spotisod

Regular

1011 Views

3 replies

1 likes

  • 1011 Views
  • 3 replies
  • 1 likes

Superuser Contribution artist shuffle on playlist

PlanPremiumCountry BrazilDeviceMoto G5S PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used to write the artist name in my playlist and shuffle and spotify would just play songs from the artist I wrote the name, bu...

Casual Listener

Plan Premium Country  Brazil Device Moto G5S Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I used to write the artist name in my ...

0are3uh_-7f26

Newbie

1323 Views

7 replies

2 likes

  • 1323 Views
  • 7 replies
  • 2 likes

Superuser Contribution All songs deleted after restart

I have my sd card as my storage for music. But everytime I restart my phone all songs are deleted. Over and over again.

Regular

I have my sd card as my storage for music.  But everytime I restart my phone all songs are deleted. Over and over again. 

Melody

Spotify

1767 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Solved!! My playlist has most songs grayed out on my phone, despite them all working on PC and friend's phone

PlanPremiumCountry USDevice(Samsung Galaxy S8, Macbook Pro,)Operating System(Android v 8.0, Windows 10) My Question or Issue I just got this new phone and for whatever reason this playlist in particular has most songs grayed out. Other playlists are ...

Casual Listener

Plan Premium Country  US Device (Samsung Galaxy S8, Macbook Pro,) Operating System (Android v 8.0, Windows 10)   My Question or Issue  I just got this new phone and for whate...

tripped144

Casual Listener

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

CANNOT CONNECT

My Question or Issue I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again. I'm currently using a vivo v5 phone. And my spotify is Premium. PLEASE HELP!This is what the app shows ...

Newbie

    My Question or Issue  I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again.    I'm currently ...

ja_torres

Casual Listener

548 Views

5 replies

0 likes

  • 548 Views
  • 5 replies
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Superuser Contribution Latest patch - Loads of problems

PlanPremiumDeviceGoogle Pixel (1)Operating SystemAndroid 8.1.0 - Latest security patch - Non rootedMy Question or IssueOkey, I have been having different problems with my app since the last update (the last 8-10 days or something). I have checked Goo...

Casual Listener

Plan Premium Device Google Pixel (1) Operating System Android 8.1.0 - Latest security patch - Non rooted My Question or Issue Okey, I have been having different problems with my app since the ...

Aimee_T

Roadie

1961 Views

6 replies

0 likes

bugs
  • 1961 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify streaming on bmw not working.

PlanPremiumCountry United kingdomSamsung galaxy s8Operating SystemAndroid Oreo My Question or Issue Streaming of spotify over usb using the connected app used to work. This now no longer works once ive updated to android oreo (8.0). Ive tried using m...

Newbie

Plan Premium Country  United kingdom Samsung galaxy s8 Operating System Android Oreo   My Question or Issue  Streaming of spotify over usb using the connected app used to...

SergioDavid

Roadie

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes