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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27337 Views
  • 59 replies
  • 23 likes
  • 27337 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870189 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870189 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24692 Views
  • 3 replies
  • 0 likes
  • 24692 Views
  • 3 replies
  • 0 likes

Spotify Radio not working

Hello, My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded. I have searched this and an option is to reinstall it and I have already tried this.

  • Newbie
  • Hello,   My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded.   I have searched this and ...
  • bkard
  • Casual Listener
  • 4218 Views
  • 10 replies
  • 13 likes
  • 4218 Views
  • 10 replies
  • 13 likes

Album art won't load

Similar to previous issues, images aren't loading for me PlanPremiumCountry UKDeviceNexus 9Operating System Android Lollipop

  • Casual Listener
  •   Similar to previous issues, images aren't loading for me   Plan Premium Country  UK Device Nexus 9 Operating System  Android Lollipop      
  • Loxer
  • Community Legend
  • 2143 Views
  • 1 replies
  • 1 likes
  • 2143 Views
  • 1 replies
  • 1 likes

Finding existing music on my phone?

Hi, I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone. I can tell there's the ability to download existing music I playlist'd on my co...

  • Casual Listener
  •   Hi,   I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone.&n...
  • MisterBibs
  • Casual Listener
  • 472 Views
  • 3 replies
  • 0 likes
  • 472 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not download the Sd card

PlanFree/PremiumCountry Turkey DeviceHuawei P9 lite 2017 Operating SystemAndroid 7.0 My Question or Issue Hello, I want to carry my songs on the sd card. How can I do it

  • Visitor
  • Plan Free/Premium Country  Turkey  Device Huawei P9 lite 2017  Operating System Android 7.0   My Question or Issue  Hello, I want to carry my songs on the sd c...
  • Aimee_T
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution After restarting my phone offline musics are automatically deleting

PlanPremiumCountry DeviceSamsung Galaxy s7Operating SystemAndroid Oreo 8.0 My Question or IssueWhen I restart my phone I found my offline musics gone I have to download them again But Spotify do still uses my sd card but there is no music in offline ...

  • Newbie
  •   Plan Premium Country   Device Samsung Galaxy s7 Operating System Android Oreo 8.0   My Question or Issue When I restart my phone I found my offline musics gone I have...
  • Aimee_T
  • Roadie
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is fading in and out all the time

PlanPremiumCountryN. IrelandDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since the last Spotify App update I'm having issues with the sound fading in and out constantly through a song. It usually happens when I get a notific...

  • Newbie
  • Plan Premium Country N. Ireland Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue  Since the last Spotify App update I'm having issues with the sound fadin...
  • Aimee_T
  • Roadie
  • 3580 Views
  • 1 replies
  • 0 likes
  • 3580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle

PlanPremiumCountry UKDeviceSamsung S7Operating System Android Oreo My Question or Issue When playing a playlist on shuffle it is shuffling bands and plays all songs from that band rather than shuffle all songs, Why? Dave

  • Newbie
  • Plan Premium Country  UK Device Samsung S7 Operating System  Android Oreo   My Question or Issue  When playing a playlist on shuffle it is shuffling bands and plays...
  • Aimee_T
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Playlist Malcfuntion

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueI have a personal playlist I made. When using the filter at all, it plays the song listed chronologically listed in the entire playlist instead. For exampl...

  • Newbie
  •   Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue I have a personal playlist I made. When using the filter at a...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Data destruction

PlanPremiumCountryNetherlandsDeviceGalaxy S7 My Question or Issue Hi, I use Spotify mobile and make sure I have downloaded all my songs onto my device when I am in wifi range. However, when I left my house this evening and was listening to my already...

  • Newbie
  • Plan Premium Country Netherlands Device Galaxy S7     My Question or Issue  Hi, I use Spotify mobile and make sure I have downloaded all my songs onto my device when I am in w...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Randomly changing songs on its own

When I'm running at the gym, 20 minutes in spotify just starts skipping all over playing a few seconds of a track and moving to the next one. I'm on droid "the one" have plenty of memory available, did two clean reinstalls, have the playlists downloa...

  • Casual Listener
  • When I'm running at the gym, 20 minutes in spotify just starts skipping all over playing a few seconds of a track and moving to the next one. I'm on droid "the one" have plenty of memory available...
  • Mangoats
  • Casual Listener
  • 28015 Views
  • 12 replies
  • 1 likes
  • 28015 Views
  • 12 replies
  • 1 likes

How to control spotify's playlist on lockscreen?

Nowadays I use spotify premium on Huawei, Android​ 8.0 but I can't control playlist on lockscreen when locked screen. Please tell me how to control playlist on lockscreen​ without unlocked screen! thanks :)​ PlanFree/PremiumCountryThailand DeviceHuaw...

  • Newbie
  • Nowadays I use spotify premium on Huawei, Android​ 8.0 but I can't control playlist on lockscreen when locked screen. Please tell me how to control playlist on lockscreen​ without unlocked screen! th...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Player notification improvements

PlanPremiumCountryRomania DeviceSamsung Galaxy A3 2017Operating SystemAndroid Oreo My Question or IssueCan you make the player notification not close by itself after a certain period of time? I hate having to open Spotify, waiting for the app to load...

  • Visitor
  • Plan Premium Country Romania  Device Samsung Galaxy A3 2017 Operating System Android Oreo   My Question or Issue Can you make the player notification not close by itself afte...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

[Google Cast & Spotify Connect] Why spotify casting does not work as well as it does in iOS

PlanPremiumCountry MexicoDeviceLG V10Operating SystemAndroid 7.0 My Question or Issue I am currently using Spotify in Android. I used to use an iPhone 5s and to listen to Spotify with my Wi-Fi speaker (Sony SRS HG1) and it worked very well! I even wa...

  • Newbie
  • Plan Premium Country  Mexico Device LG V10 Operating System Android 7.0   My Question or Issue  I am currently using Spotify in Android. I used to use an iPhone 5s and to lis...
  • 779 Views
  • 0 replies
  • 0 likes
  • Android
    Cats
    google cast
  • 779 Views
  • 0 replies
  • 0 likes

Play all songs

Hi, How can I play all my songs including those from different playlists and songs from albums I've downloaded when offline in one playlist using just the android app? Thanks!

  • Newbie
  • Hi,   How can I play all my songs including those from different playlists and songs from albums I've downloaded when offline in one playlist using just the android app?   Thanks!
  • Loxer
  • Community Legend
  • 12988 Views
  • 1 replies
  • 4 likes
  • 12988 Views
  • 1 replies
  • 4 likes

Music Stops playing after 1 track

PlanPremiumSpotify Version8.1.60.741Last UpdatedJune 27th, 2018Country United StatesDeviceLGV20 (LG-H918)Operating SystemAndroid 7.0Steps I've TriedTried a soft reset.Tried a clean reinstallUpdated device’s firmwareUsed both on WiFi and Data connecti...

  • Newbie
  • Plan Premium Spotify Version 8.1.60.741 Last Updated June 27th, 2018 Country  United States Device LGV20 (LG-H918) Operating System Android 7.0 Steps I've Tried Tried a soft reset....
  • 1001 Views
  • 0 replies
  • 1 likes
  • 1 track stop
    only one track
    shuffle play button broken
    Shuffle play button premium
    stop
    stops playing music
  • 1001 Views
  • 0 replies
  • 1 likes

Downloading downloaded songs to my phone

PlanFree/PremiumCountry DeviceSAMSUNG GALAXY S7Operating SystemAndroid Oreo My Question or Issue Can I download my song from spotify to my phones music player or can I store them to my Verizon cloud or some kind of folder on my phone ? I've reached m...

  • Casual Listener
  • Plan Free/Premium Country   Device SAMSUNG GALAXY S7 Operating System Android Oreo   My Question or Issue  Can I download my song from spotify to my phones music player ...
  • Ashley01156
  • Casual Listener
  • 825 Views
  • 2 replies
  • 0 likes
  • 825 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeat Button Vanishing Act

PlanFreeCountryUSDeviceLG Phoenix 2Operating SystemIdk Where is the darn repeat button?!?! I have had Spotify for a year. So I haven't had it forever, but I know that there was a repeat button for playlist. Now its gone. I would be fine with this if ...

  • Visitor
  • Plan Free Country US Device LG Phoenix 2 Operating System Idk    Where is the darn repeat button?!?!  I have had Spotify for a year. So I haven't had it forever, but I know t...
  • Loxer
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Solved!! Can i download ONLY the local files on my phone, in a mixed playlist?

InfoPremium userItalyAsus zenfone 4 max (android, latest version available)CountryMy Problem:I have a large library on my computer. about 18Gb worth of music, growing everytime i find something i like.now, i have finally managed to substitute most st...

  • Regular
  •   Info Premium user Italy Asus zenfone 4 max (android, latest version available) Country My Problem: I have a large library on my computer. about 18Gb worth of music, growing everytime i ...
  • Kinbeater
  • Regular
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

The music is´t downloaded in the sd

PlanPremiumCountryMexico DeviceSamsung Galaxy J7 ProOperating SystemAndroid 7.0 My Question or Issue I have selected the SD storage option but the music is still downloaded to my device. What I can do?

  • Newbie
  • Plan Premium Country Mexico  Device Samsung Galaxy J7 Pro Operating System Android 7.0   My Question or Issue  I have selected the SD storage option but the music is still do...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Don't play again button does'nt exist

Hi,I upgraded to premium and I noticed that there is no "Don't play again" button like in the free version.Does anybody know why?It's a really important feature...

  • Casual Listener
  • Hi, I upgraded to premium and I noticed that there is no "Don't play again" button like in the free version. Does anybody know why? It's a really important feature...  
  • Mirikush90
  • Casual Listener
  • 515 Views
  • 2 replies
  • 0 likes
  • 515 Views
  • 2 replies
  • 0 likes