Multiple times / day the app is useless/offline

Wixy · 2018-09-24

Plan

Premium

Country

USA

Device

MOTO G5 S +

Operating System

Android 7.1

My Question or Issue

The app constantly becomes unusable. Says "offline" or "sorry, something went wrong". Nothing gets fixed until I log out and back in. Huge inconvenience as it sometimes only works for a few minutes before telling me I'm offline (every other app on the phone is working perfectly fine, even pandora.....) I can't even like a song because "something is wrong."

Can't wait until the paid portion of the subscription is over. terrible experience. Please tell me what is wrong.

Billy-J · 2018-09-24

Hey @Wixy, and welcome to the conmmunity.

Hope you're doing great!

In this case, let's try some troubleshooting 🙂

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you try removing your offline devices here?
Keep me in the loop 🙂

Billy-JSpotify Star

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