Phone restarts when Spotify is installed.

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Phone restarts when Spotify is installed.

Music Fan

 

Plan

Premium

Country

 Sweden

Device

(Nokia 6 2018)

Operating System

(Android One)

 

My Question or Issue

 When I have Spotify installed on my phone, it can restart itself for no apparent reason. It can restart as frequently as every 10-20 minutes. I have tried reinstalling, tried running it in safe mode, but when I start using my device in a normal mode, it starts to restart again.

10 Replies
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Re: Phone restarts when Spotify is installed.

Spotify Legend

Hey @aivanov07,

 

That sounds odd! Does your device restart when using Spotify, or just when it's installed? 

 

Keep us posted, 

/T

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Re: Phone restarts when Spotify is installed.

Music Fan

Hi,

Phone restarts when Spotify is just installed.

 

Regards

/A

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Re: Phone restarts when Spotify is installed.

Moderator
Moderator

Hey @aivanov07.

 

Thanks for getting back to us.

 

Could you tell us the Spotify version you are using, as well as your device's OS version?

 

Cheers,

 

P

PeterModerator
 
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Re: Phone restarts when Spotify is installed.

Music Fan

Hi Peter,

 

I don't have Spotify currently installed, since I don't want my phone to restart. But usually used the latest available android version.

My Android OS version is 8.1.0

 

Regards,

/A

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Re: Phone restarts when Spotify is installed.

Moderator
Moderator

Hey @aivanov07.

 

Would you mind installing it and letting us know? 

 

While you're doing that, could you also try to log in using another account and see if the problem persists?

 

Cheers,

 

P

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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Re: Phone restarts when Spotify is installed.

Music Fan

Hey,

 

I have installed Spotify and after 2 hours my phone restarted. Unfortunately, this community does not allow me to post my version number.

I don't have another account and I don't want to register any "dummy" account.

 

Regards,

/A

Screenshot_20180912-124712.png
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Re: Phone restarts when Spotify is installed.

Spotify Legend

Hey again @aivanov07,

 

We'd first like to make sure that you've done a complete reinstall by following the steps here, one by one.

 

If this doesn't work, let us know:

  • How much storage you have left on your device.
  • If you have an SD card installed. If so, try removing it and let us know if it works better.

Keep us posted 🙂

 

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Re: Phone restarts when Spotify is installed.

Music Fan

Hi,

 

Reinstalled Spotify according to steps. Removed SD card, now waiting to see what will happen. As for free space, I have around 12GB.

 

/A

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Re: Phone restarts when Spotify is installed.

Spotify Legend

Awesome @aivanov07, we appreciate it.

 

Let us know how it goes,

/T

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