I have full internet connection, but it says I'm offline?

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I have full internet connection, but it says I'm offline?

AnnaT14
AnnaT14
Newbie
‎2012-04-15 01:33 PM

I was just listening to my regular playlist and then I tried to discontect Facebook. Suddenly, Spotify changed into Offline-mode. Do I need to change back or something? Why does it say "Offline" when I have full internet connection???? I've tried to shut it down and open again but it doesn't work. HELP PLEASE, I'M DYING HERE.

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Re: I have full internet connection, but it says I'm offline?

meahtenoha
Community Manager
Community Manager
‎2019-01-16 03:51 PM

Hi all,

 

First please check @SpotifyStatus and/ or the Ongoing Issues board to make sure there isn't a larger issue.

 

Next, if it's a connection issue, you may see one or more of the following: 

  • All tracks grayed out.
  • Nothing happening when you press play, or try to use any features.
  • Error messages saying Spotify is offline or No internet connection detected.

These steps should get you back up and running: 

  • Turn your WiFi off. Wait 30 seconds, then switch it back on. If that doesn’t work, try restarting your router.
  • If you’re using a data connection, check you have enough data allowance (although we recommend using WiFi if possible).
  • Make sure Spotify isn’t in offline mode (in the app’s Settings, under Playback).
  • Check your firewall (if you use one) has Spotify set as an exception.
  • Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
  • If possible, try it with a different WiFi network. If it works with another connection, we recommend contacting the service provider of the original network for more information.
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598 Replies

Re: I have full internet connection, but it says I'm offline?

jvanderb
jvanderb
Roadie
‎2012-04-16 04:23 PM

There could be several reasons this might happen, but the easiest one to check is to see if Spotify has been set to be in offline mode.  First, open Spotify.  From the Spotify menu at the top of the screen, check if "Offline Mode" has a check next to it.  If it does, simply select Offline Mode again to clear the check.  If this is the case, spotify should return to normal operation once you've done this.

 

Let us know how this works!

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Re: I have full internet connection, but it says I'm offline?

ivanlunachi
ivanlunachi
Newbie
‎2012-06-15 06:16 PM

Same problem. Te "switch offline" way doesnt work for me.  Every time i restart spotify apear  that i have no conection to internet.

Help!!!!

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Re: I have full internet connection, but it says I'm offline?

sweetsos
sweetsos
Newbie
‎2012-12-16 02:42 AM

it doesnt work i already pressed the offline mode button

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Re: I have full internet connection, but it says I'm offline?

darrenlittlejoh
darrenlittlejoh
Music Fan
‎2012-12-18 08:43 AM

Same problem. I leave Radio on and now that it finally stops repeating the same song over and over, it disconnects. Everything else internet wise is ON - I have no connection problems. Spotify is not set to Offline mode. This is a bug. Please fix it. All I want is a streaming radio that plays music and stays on until I turn it off. That's what I'm paying for. So far, after months of paying for this service, it has yet to deliver. 

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Re: I have full internet connection, but it says I'm offline?

vegetablebeef
vegetablebeef
Visitor
‎2012-12-20 06:46 PM

About twice a month, I was experiencing a similar problem with the free version (error 116) when using spotify at work. If I left Spotify open, eventually it was always able to find a connection. In November I got an iPhone and upgraded to premium. Since then I have yet to get it to play at work on the iphone or macbook. I have done two clean installs on the macbook with no change. I even talked to IT and they swear, they have not changed a thing on the network. Its a college so there are wireless networks for staff, students, and gaming. I have tried all three with both laptop and phone but no luck. I have no problems at home, neighbors, Panera, Krystal, parents, etc... Is there a technical document or something I can provide IT to see if we can find the problem? If not, I will have to go back to Pandora...SAD.

 

Im tired of working to the sound of my own typing...

-Russ

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Re: I have full internet connection, but it says I'm offline?

kajsa_ingelsson
kajsa_ingelsson
Newbie
‎2013-02-19 03:23 PM

I do have the same problem and its driving me crazy. Did anyone find a solution to this? It has to be a bug, and ffs someone has to fix it, we r paying for this.....

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Re: I have full internet connection, but it says I'm offline?

mact3333
mact3333
Newbie
‎2013-02-19 07:00 PM

I have the same issue...cannot switch to online mode...re-installed spotify and I still have the same problem...I did get new Apple laptop with Mountain Lion and this is the only change I have made recently.

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Re: I have full internet connection, but it says I'm offline?

DocDevelopers
DocDevelopers
Newbie
‎2013-03-07 12:59 PM
You have to log out of the app and log back in(settings-->Log out). It seems that there is a problem when you change your Facebook password
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Re: I have full internet connection, but it says I'm offline?

chiktionary
chiktionary
Casual Listener
‎2013-03-08 10:45 AM

Yep - the Facebook password change was what caused the Spotify offline issue for me. Just had to log out of Spotify and then log back in with new Facebook password.

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