android galaxy s7 edge
My Question or Issue
This morning I attempted to play a song which I have downloaded in the past and played hundreds of times in the past and I am the premium paying subscriber. With wifi rurned off the song would not play which makes no sense because the song is downloaded and it should play offline because I paid for it and I'm a premium subscriber. There was no error message no notification just press play and the song won't play even though the green check mark indicates that it has been downloaded before. waited a minute and the song still would not play. I proved and took screenshots that proved that Spotify was trying to access the internet before it would play a song which I have already downloaded and I am a paying premium subscriber. This makes no sense it's broken functionality there's no way to report a problem to Spotify no support channel that is listed in the application so here I am on the community when this should be a support ticket but they don't have any capability for me to do that. Has anyone else ever had this problem? Has anyone ever successfully been able to get in touch with Spotify to raise a support ticket when something's broken? An item 3 does anyone else hate being forced to a community when they should be allowed to create a support ticket because they are paying customer?