Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210792 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561185 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463083 Views
575 replies
39 likes
Plan: PremiumCountry: BrazilDevice: Bluboo S1Operating System: Android 7.1 My Question or Issue I already have tha last version of Android in my cellphone but the Spotify app doesn't recognize. To the app, my cellphone has a earlier version and I can...
Plan: Premium Country: Brazil Device: Bluboo S1 Operating System: Android 7.1 My Question or Issue I already have tha last version of Android in my cellphone but the Spotify a...
Spotify Legend
684 Views
1 replies
0 likes
PlanPremiumCountryUkDeviceSamsung Galaxy 8 plusOperating SystemAndroid Oreo My Question or IssueHi, I am having problems with thumbs up/down icon, in that when I have selected it for a song, the icon doesn't reset itself when the next song plays. I h...
Plan Premium Country Uk Device Samsung Galaxy 8 plus Operating System Android Oreo My Question or Issue Hi, I am having problems with thumbs up/down icon, in that when I have se...
Spotify Legend
667 Views
3 replies
0 likes
PlanPremiumDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hello. I have a bluetooth speaker in my bedroom and I've been using Spotify to play music on it ever since I became a member. A month ago something changed. I noticed ...
Plan Premium Device Samsung Galaxy 7 Operating System Android Oreo My Question or Issue Hello. I have a bluetooth speaker in my bedroom and I've been using Spotify to play m...
Casual Listener
7718 Views
4 replies
6 likes
PlanPremiumCountryThe NetherlandsDeviceHuawei P20 LiteOperating SystemAndroid oreo 8.0.0 My Question or Issue I've been having some issues with the Spotify app since I've switched to a new phone (Huawei p20 Lite).- The 'album view' display often free...
Plan Premium Country The Netherlands Device Huawei P20 Lite Operating System Android oreo 8.0.0 My Question or Issue I've been having some issues with the Spotify app since I'v...
2369 Views
0 replies
7 likes
Hi! My question is why is Spotify using acceleration sensor if it doesn't have the "Running" feature anymore? Spotify version: 8.4.62.472 Thanks!
Hi! My question is why is Spotify using acceleration sensor if it doesn't have the "Running" feature anymore? Spotify version: 8.4.62.472 Thanks!
Spotify Legend
3620 Views
8 replies
0 likes
PlanPremiumCountryUK DeviceOnePlus 5TOperating SystemAndroid 8.1.0Spotify App Version8.4.68.911 armV7 My Question or IssueIn the last week or so Spotify on my phone just stops randomly. The timing is random - sometimes it plays for an hour no worries...
Plan Premium Country UK Device OnePlus 5T Operating System Android 8.1.0 Spotify App Version 8.4.68.911 armV7 My Question or Issue In the last week or so Spotify on my phon...
Composer
560 Views
1 replies
0 likes
My Question or Issue The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home. I do not think there's anything wrong with our wifi connection as it seem...
My Question or Issue The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home....
416 Views
0 replies
0 likes
I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full picture of the Album Cover, the Skip, Rewind and Paus...
I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full pi...
Spotify Star
1052 Views
1 replies
1 likes
I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this. Is it possible to use it on more than one device? PlanPremiumCountry UKDeviceAndroidOperating System(iOS 10, Android Oreo...
I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this. Is it possible to use it on more than one device? Plan ...
Composer
406 Views
1 replies
0 likes
PlanFreeCountry SingaporeDeviceHuawei P9Operating SystemAndroid 7.0 My Question or Issuethere isnt any option for me to add any playlists to my homescreen when i press the 3 dots at the top right hand corner of my screen. is this a premium function o...
Plan Free Country Singapore Device Huawei P9 Operating System Android 7.0 My Question or Issue there isnt any option for me to add any playlists to my homescreen when i...
Spotify Star
2840 Views
1 replies
1 likes
PlanPremium Country IrelandDeviceHuawei Y6 2018Operating SystemAndroid A song that was downloaded on my premium account uninstalled and won't let me play it any more. It's grayed out and I've done 2 clean reinstalles of spotify, I dont know what to d...
Plan Premium Country Ireland Device Huawei Y6 2018 Operating System Android A song that was downloaded on my premium account uninstalled and won't let me play it any...
Composer
683 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsug Galaxy A3 2017Operating SystemAndroid Oreo 8.0.0 / Samsung Exp 9.0--Spotifiy App Version:8.4.61.683 armV7 So for a few weeks now my notification bar keeps flashing the "currently downloading arrow" symbol. It jus...
Plan Premium Country Germany Device Samsug Galaxy A3 2017 Operating System Android Oreo 8.0.0 / Samsung Exp 9.0 -- Spotifiy App Version: 8.4.61.683 armV7 So for a few weeks now m...
Casual Listener
11222 Views
14 replies
13 likes
PlanFreeCountryUnited States DeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When browsing on PC, if you go to Home > Genres & Moods > Gaming you get 3 categories. Popular Playlists, Podcasts, and Original Game Soundtracks. When ...
Plan Free Country United States Device Google Pixel 2 Operating System Android 9.0 My Question or Issue When browsing on PC, if you go to Home > Genres & Moods &...
463 Views
0 replies
0 likes
How is it possible that lyrics I can see on both the Genius app and desktop site aren't shown by the Genius integrated in spotify? E.g. more than half the songs of Linkin Park's Meteora as well as hybrid theory album don't have any lyrics. But when I...
How is it possible that lyrics I can see on both the Genius app and desktop site aren't shown by the Genius integrated in spotify? E.g. more than half the songs of Linkin Park's Meteora as w...
Spotify Legend
1382 Views
1 replies
0 likes
PlanPremiumCountry NLDeviceONE PLUS 5Operating SystemAndroid Oreo My Question or Issue Since last week (or so) I'm having multiple problems with the spotify app on android. Problem 1 (seen multiple posts about this one)After starting the app it redow...
Plan Premium Country NL Device ONE PLUS 5 Operating System Android Oreo My Question or Issue Since last week (or so) I'm having multiple problems with the spotify app on ...
Newbie
4106 Views
7 replies
10 likes
PlanFree/PremiumCountry MXDevicePc and AndroidOperating System My Question or Issue I don't know if there's a solution to choose to not connect to other dispositives while using Spotify from Pc. I can't stop it from connecting to my phone and vice ve...
Plan Free/Premium Country MX Device Pc and Android Operating System My Question or Issue I don't know if there's a solution to choose to not connect to other dis...
Spotify Legend
1211 Views
3 replies
0 likes
PlanPremiumCountry UsaDeviceMoto ZOperating SystemUnsure, but is up to date My Question or Issue No internet connection I've put a screenshot of my phone, on Spotify; with it spinning continuously with no connection, even though you can see in the to...
Plan Premium Country Usa Device Moto Z Operating System Unsure, but is up to date My Question or Issue No internet connection I've put a screenshot of my phone, on Spotif...
Spotify Legend
595 Views
1 replies
0 likes
Hello guys,I just bought a new Phone: Fair Phone 2 - which works great with Android, I downloaded Spotify and just noticed that the Lock screen mode does not work here. So I would have to actually unlock my phone every time I want to switch or skip a...
Hello guys, I just bought a new Phone: Fair Phone 2 - which works great with Android, I downloaded Spotify and just noticed that the Lock screen mode does not work here. So I would have to...
Casual Listener
1071 Views
2 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question I use my spotify app via bluetooth in my car on my pioneer to play music, however when I turn the volume up over 30 my stereo shuts off compl...
Plan Premium Country Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question I use my spotify app via bluetooth in my car on my...
Spotify Legend
476 Views
1 replies
0 likes
PlanPremiumCountry USDeviceGoogle Pixel 2Operating SystemAndroid Pie My Question or Issue The clock app that came with the phone allows me to choose a playlist from Spotify to wake me up, but sometimes it just plays this high pitched beeping like a s...
Plan Premium Country US Device Google Pixel 2 Operating System Android Pie My Question or Issue The clock app that came with the phone allows me to choose a playlist from...
Spotify Star
1691 Views
1 replies
1 likes
