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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375399 Views

541 replies

34 likes

Account
Free
  • 375399 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7522 Views

0 replies

7 likes

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  • 7 likes

Crash while share playlist

PlanFree/PremiumCountry IndonesiaDeviceAsus Zenfone Max Pro M1Operating SystemAndroid Oreo My Question or Issue My spotify crash to the screen when sharing my playlist

Newbie

Plan Free/Premium Country  Indonesia Device Asus Zenfone Max Pro M1 Operating System Android Oreo   My Question or Issue  My spotify crash to the screen when sharing my playl...

Billy-J

Spotify Star

453 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify says I am offline when I am not.

Spotify keeps giving me an error message saying "I am offline." When I try to search for songs to stream with the search bar. I do not have an old glitchy phone, rather a new Galaxy J7. I have a stable connection on both WiFi and 4G LTE. I have premi...

Newbie

Spotify keeps giving me an error message saying "I am offline."  When I try to search for songs to stream with the search bar. I do not have an old glitchy phone, rather a new Galaxy J7. I have ...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Wrong track information in my car radio

PlanPremium Country ChileDeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue When I connect my phone with the car radio via bluetooth, the firs track information is correctly displayed. The next song, however, still shows the metadata o...

Newbie

Plan Premium   Country  Chile Device Huawei P10 Operating System Android Oreo   My Question or Issue  When I connect my phone with the car radio via bluetooth, the firs...

345 Views

0 replies

0 likes

  • 345 Views
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Superuser Contribution Issue with ofline content and SD card -- storage location issue with two newest updates on spotify

PlanPremiumCountry USADevice(Samsung Galaxy Note 4)Operating System(Android 6.0.1) My Question or IssueRecently (Spotify update 84.67.886, and the version before that) an old issue started to occur again. In the past have worked around this by runnin...

Casual Listener

Plan Premium Country  USA Device (Samsung Galaxy Note 4) Operating System (Android 6.0.1)   My Question or Issue Recently (Spotify update 84.67.886, and the version before that) a...

Aimee_T

Roadie

619 Views

1 replies

1 likes

  • 619 Views
  • 1 replies
  • 1 likes

Superuser Contribution A mistake to play only filtered-band's musics

PlanPemiumCountry TurkeyDeviceGM 5 PlusOperating SystemAndroid Nougat My Question or IssueI have a huge playlist that i used to add about 2000 songs. For example,I want to listen only songs from the band that i filtered when i'm searching for Bee Gee...

Newbie

Plan Pemium Country  Turkey Device GM 5 Plus Operating System Android Nougat   My Question or Issue I have a huge playlist that i used to add about 2000 songs. For example,I want ...

Aimee_T

Roadie

640 Views

1 replies

1 likes

filter
Filter playlist bug
Filter songs
  • 640 Views
  • 1 replies
  • 1 likes

Random Pausing

Device: Google Pixel 1Plan: Premium Family I'm new to Spotify. I acquired it through an invite from my mom to our family plan. Today I listened to my playlist on Shuffle as I did my chores and just after finishing I was getting a snack and noticed th...

Newbie

    Device: Google Pixel 1 Plan: Premium Family    I'm new to Spotify. I acquired it through an invite from my mom to our family plan.  Today I listened to my playlist ...

602 Views

0 replies

1 likes

  • 602 Views
  • 0 replies
  • 1 likes

App stops respondind when loging in!

PlanFreeCountry LatviaDeviceHuawei Honor 7 LiteOperating SystemAndroid 7.0 My Question or Issue When i open spotify app on my phone and login via my email/username, the app stops responding. it started about 2 days ago. is there a fix for this? Thank...

Newbie

Plan Free Country  Latvia Device Huawei Honor 7 Lite Operating System Android 7.0   My Question or Issue  When i open spotify app on my phone and login via my email/username,...

Nico

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Spotify Share Songs feature

PlanFamily Premium CountryUSA DeviceGoogle PixelOperating SystemAndroid 9 My Question or IssueHi I have been trying to share a song to a person (not to post on social media) but every time I hit the 'share' button on my phone app. The song immediatel...

Casual Listener

Plan Family Premium   Country USA   Device Google Pixel Operating System Android 9   My Question or Issue Hi I have been trying to share a song to a person (not to post on ...

Nico

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Many problems with the app

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemOreo 8.0.0 My Question or IssueFirstly, my biggest issue is that I can't use the search function to sort my playlist by artist, song, album, etc and have the songs that play after the...

Newbie

Plan Premium Country United States Device Samsung Note 8 Operating System Oreo 8.0.0   My Question or Issue Firstly, my biggest issue is that I can't use the search function to so...

341 Views

0 replies

0 likes

  • 341 Views
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Spotify stops playback on specific songs [multiple phones]

PlanPremiumCountryNetherlandsDeviceMultiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of friends.Operating SystemAndroid 8.0.0 The Issue: as it stands righ...

Newbie

Plan Premium Country Netherlands Device Multiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of frien...

314 Views

0 replies

0 likes

  • 314 Views
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Spotify sharing issue

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down.Here's the preview of the problem:Sharing IssueI've been using this app for a while now and i...

Newbie

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down. Here's the preview of the problem: ...

Billy-J

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Album cover/Behind the lyrics not showing (Spotify Mobile)

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting, uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.

Newbie

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting,  uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.  

340 Views

0 replies

0 likes

  • 340 Views
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Superuser Contribution Spotify premium not detected on my phone

Hello, I subscribed to spotify premium for the offer of 2 months free there is a few days via my facebook account. The problem is that the spotify app on my phone does not detect the premium version of spotify while I am on the same account. I tried ...

Newbie

Hello, I subscribed to spotify premium for the offer of 2 months free there is a few days via my facebook account. The problem is that the spotify app on my phone does not detect the premium version...

SergioDavid

Roadie

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've many problems with the app in Android 7.1.2

PlanPremiumCountry ARGENTINADevice: Xiaomi Redmi Note 5Operating SystemAndroid 7.1.2 My Question or IssueBugs to repair since latest app update:- Music playback stops in the middle of a song. - I can't forward tracks. So I have to close the app and o...

Newbie

Plan Premium Country  ARGENTINA Device: Xiaomi Redmi Note 5 Operating System Android 7.1.2   My Question or Issue Bugs to repair since latest app update: - Music playback stops in...

SergioDavid

Roadie

924 Views

2 replies

1 likes

  • 924 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music stops randomly

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices.I've got a family premium sub. and everyone has the same problem.This happends with both offline and online mode.The phone...

Newbie

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices. I've got a family premium sub. and everyone has the same problem...

SergioDavid

Roadie

1294 Views

3 replies

1 likes

Music
pause
paused
randomly
stop
stops
  • 1294 Views
  • 3 replies
  • 1 likes

No Code scanner for my account

PlanFreeCountryPhilippines Device(huawei Y5-II My Question or Issuei updated to the latest version yet i still dont have the code scanner/camera option.

Newbie

Plan Free Country Philippines   Device (huawei Y5-II   My Question or Issue i updated to the latest version yet i still dont have the code scanner/camera option.    

Jose_M

Spotify Star

668 Views

1 replies

0 likes

Android
Code scanner
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  • 1 replies
  • 0 likes

Solved!! Privacy issues

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place.I love the social option and have been fortunate enough to not have issues with it. Lat...

Casual Listener

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place. I love the social option and have ...

vikasaldana

Casual Listener

971 Views

2 replies

0 likes

  • 971 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes/shuts down that view when pressing Share

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueThere seems to be an issue with my Spotify where any time I press the Share button from the options menu, the current view / the app crashes and ...

Casual Listener

  Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue There seems to be an issue with my Spotify where an...

saumya9888

Casual Listener

918 Views

2 replies

1 likes

  • 918 Views
  • 2 replies
  • 1 likes

Tablet mode on Mi Pad 4

PlanFreeDeviceMi Pad 4Operating SystemAndroid 8.1 Miui9 My Question or IssueTablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot select any song.

Newbie

  Plan Free Device Mi Pad 4 Operating System Android 8.1 Miui9   My Question or Issue Tablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot sele...

438 Views

0 replies

0 likes

  • 438 Views
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most of screaming **bleep** murder missing

Only 3 tracks show PlanPremium Country Most of the album is missing from spotify only 3 tracks show up (title track, baby you don't wanna know and Blood in my eyes show up even after I hit save full albumDeviceSamsung Galaxy S4 and BLU Life One X2Ope...

Casual Listener

Only 3 tracks show  Plan Premium  Country  Most of the album is missing from spotify only 3 tracks show up (title track,  baby you don't wanna know and Blood in my eyes show u...

Jose_M

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes